A&E Factory

I had an appointment window from 1pm to 5pm 4/27/2021 and my surveillance camera showed the repair man arriving at my home at 10:30am. I had made arrangement at work to be home at my scheduled window time. The repair man did not call or text me that he would be arriving early.

I called the company and said that there is nothing they can do and cannot send him back out so now my new appointment time is not until 5/10/2021. They had originally rescheduled me for 5/4/2021 which did not work for me.

Thank God for my cameras or else I would have never know he had shown up and would of take off work for nothing.

Your company came out to repair my Ice maker on my Whirlpool refrigerator back in February. I told the technician it was doing the same thing that it had done the year previous. I told him the Ice maker had been replaced, and needed replaced again.

He looked at it and said the door on the ice maker was warped and it was not holding cold air like it should, and that was the problem. He did not do an electronic diagnostic test at this time.

He ordered the part and told me it would show up in a week and wanted me to install it. He also set up a new date to come back and see if that fixed it. The date was the 19th of March he did not sow up.

The part also did not show up until the first week in April. I was contacted and told they were going to be here on the 14th of April. He did show up…

A&E service has sent a tech to service our refrigerator ice maker 4 times. The company has a history of making appointments and not showing for those appointments. They don't even have the decency to call and reschedule the appointments- you have to recall and re-schedule the appointment again.

then upon repairing the damaged refrigerator door he damaged the gasket between the ice maker and the door shoot, just left it so when you opened the refrigerator door it fell on the floor. The last visit he came without a mask and refused to take the damaged refrigerator door for disposal.

He told me to dispose of it. He's disrespectful and rude. This company obviously hires individuals who don't respect my health and well being nor my appliances.

A&E Factory was called to repair my refrigerator, had to wait a couple of weeks before they could come. Supposed to have fixed a problem of water leaking out of the freezer side of refrigerator. It was repaired (supposedly) by using my hand held hair dryer to defrost something on the freezer side of the refrigerator. 00 for this service.

Two months later I am still experiencing the same problem. Called A&E to report that it’s not repaired and was told that I would be charged all over again for the same problem I first called them out to do.

00 again and it wasn’t fixed on the initial visit. What is my recourse?

My LG refrigerator AND freezer went out in March. I called Home Depot then another number to call for service. I was given date of Saturday Apr 10. I was given a link for earlier reschedule dates. I updated to Thursday Apr 8. I confirmed Wednesday Apr 7. Today I called for update and was told it needs reschedule to April 16. I’m so mad I could scream.

Your Refrigerator Service Appointment

Thanks for scheduling a Sears Home Services appointment. This page will be updated if there are any changes to your appointment. On the day of your appointment, your technician will contact you when they are on the way.

Service Date Saturday, April 10

Add to calendar Technician Arrival Window 8:00 AM to 5:00 PM

Your Details

Your order number 000476641619827

Use this link below to manage your…

My name is Steven Poels, My Wife and I bought a very expensive new LG refrigerator about a year and a half ago that quit working at the end of February beginning of March. So we have not had use of it since then and have been using coolers and ice for us and our 4 kids.

The forst Appointment was on March 19th your tech showed up and ate his lunch in front of my house then he came in was there about 10 mins and left not giving us any reason or repair of the unit. Then I get a text rescheduling the appt to 4/2/2021 between 8 - 12 So I take the morning off to be there for him.

He never showed up and at 1215 I get a call to reschedule it yet again. This time to 4/20/12 I call And get ahold of someone at A&E I explain all of this to him and he tells me that he was going to reach out to…

04-02-2021: I am again awaiting the arrival of your repairman, Robin West to repair my refrigerator that has been broken since 02-16-2021. Mr. West checked the refrigerator and stated two parts would have to be installed. He said they would be ordered, sent to my home and he would then return and install them.

A second appointment was arranged for 03-05-2021 since the parts should arrive before that time. During that time the parts did not arrive. At this time, I assumed the parts in question were already on his truck was the reason they had not been ordered. When Mr.

West arrived forty-five minutes late on 3-05, he was asked about the parts and appeared to be confused, first stating he didn't know where they were then stating they may have not been ordered. During the two weeks between…

Two months later and 4 service calls and my dishwasher is still not fixed. A and E is the biggest joke and scammers I have ever done business with. who have proven to be useless also. Run from both companies!!!!!!

I had a service call today, Tuesday, April 7, 2020 with A&E Factory Service technician, Brian. I needed him to look at the faulty filter on my refrigerator. Brian was rude, short with me, unhelpful and just plain out NASTY.

I've never dealt with anyone - coming into my home for a service call - to be so disrespectful. He claimed it was his accent.

However, I understood him clearly. It was his tone and the way he talked to me. Due to Brian's dis-respectfulness and unprofessional work ethics, I will never, ever seek service with A&E Factory Service again. One last thing... Brian needs training on how to speak to women - I believe that's most of his problem.

We bought our new refrigerator back in November to be installed in our remodeled home, Installed it in December, from the get go the water and Ice did not work, we called in a repair, that took almost 2 weeks, when the service person came out he said it was a bad board, which took another 10 days, that finally arrived and it was more time before they came out...

now they say it is something else... and they were going to get back to us... they never did.... we called this week and guess what... somehow they closed out our repair ticket and they said we need to start over...

well since then the refrigerator is now not cooling properly, at times it is 44 degrees inside... I do not even want this refrigerator now... we have no ice or water and have to continue to go buy ice and it is still…

I have called A&E on several occasions over the years with great service, and professionalism. A couple of days ago I had a dishwasher failure, and again needed to call A&E. I spoke with a very polite lady named Jane who handled my scheduling, and my service appointment.

Jane was very professional, but she had very poor communication skills in the English language. I am not even 100% certain of my appointment - hopefully it will be as I understood. In my opinion when a customer is spending money for good (any) service - the customer should be well aware of the financial responsibilities, and other details.

I want to reinforce the fact that this lady was very professional, and I am only asking for clarity in future communications whether with me or another customer. Other than the…

Bought a refrigerator from Lowes. Two years old and it suddenly defrosts. It won't keep the temperature steady. Called LG, they send out A&E factory services. After 6 appointments they still can't seem to fix the problem. During one of the visits they damaged my cabinets and dented the refrigerator.

I filed a claim against them but they have denied it stating that they have my signature on a document that releases them from liability. Really? They refuse to give me a copy of the document and are using it as the basis for denying my claim which is against the law in Washington State.

These people SUCK don't let them in your home.

Leaking huggies the baby get wet like she's wearing paint

My daughter has a LG washer less than 6mo. Old that needed a new water pump. After a couple of no shows a appt. was set up for Tues. Oct 28th 8:00-12noon. She took the day off work and was called at 11:35 saying the tech couldn’t be there til later which she couldn’t be there for.

She called to complain and a supervisor told her she could call someone else. She called LG and a appt. was set up for Fri Nov 1st between 4-5p. The tech text her about 3p saying he was on the way.

I arrived about 5 minutes before he did from out of town and said the appt was 4-5p. He said she was the last appt. if the day and if no one was home she would have to reschedule. This is horrible!!!!!!!

This kind of service will not be tolerated!!!!

First you no show and are nasty on the phone and come early. I…

I would give this company ZERO stars if able. Shame on Best Buy/Geek Squad for associating themselves with such a worthless company.

The customer service department has a poor command of the English language. She would not let me speak to a supervisor. there is not any other way to contact company other than the 800 number. The part took 10 days to be delivered was incorrect and customer service would not ship the replace part a faster method.

It should not take 6 weeks to get an appliance repaired!

Terrible customer service. Refrigerator stopped freezing. Spent over one hour trying to make appt. Came out 5 days later. They have no parts ordered from Samsung. Next appt when the can come out oct 21. Don't buy Samsung and don't buy assurant appliance policy. Horrific

A&e made appointment for 9-10-2019 all parts were here and no one showed and a&e they said no technician in our area but I saw one of there truck 3 miles from my home and I know the technician only lives 6 miles from my home. Now we have to wait two more weeks to get refrigerator fixed we have been without it for 5 weeks now why is a&e not telling the truth we can’t get an answer from them. And never never never buy Samsung.

It was after hours to order parts so the a&e tech gave me the list of parts to order for warranty repairs but that's was incorrect the tech needed to place the order. I called a&e to have them order the parts and was told I'd have to reschedule and have tech come to my house in another month and then order parts.

When I asked why the CSR got very rude and when I asked for his supervisor he got angry told me if I didn't like it to find someone else to repair my washer and hung up on me.

A technician came around 2:30 pm on Sept. 6. He did not ring the bell and knocked on our garage door entry. As he walked in, he did not announce his name, no name card, nor he had a name tag.

He did not care to ask the history of the issue at hand. He opened the fridge, pressed the “reset” button for the icemaker; heard the noise associated with water flow and said that the water is coming, and it is fine.

We told him that the noise happens periodically each day, but no ice is being made from the beginning. ” He was asking us to sign a damage waiver, we realized. When I asked him to bring the “floor covering,” he said he does not have because he forgot it in someone else’s place yesterday.

We refused to sign the “blanket” waiver and he started walking out the door without giving his…

Technician never submitted work order so we could file a claim. Customer service laughed at us when we asked to get in touch with the technician.

This company is nothing but a shit show !!!!!!!! They don’t even deserve one star they are a joke. Unreliable change your appt without asking you. Don’t show up when they are supposed to. A REAL JOKE VERY UNPROFESSIONAL

My dishwasher needs to be repaired. An a&e tech came to my home on July 24th and was there for all about 6 minutes and stated parts will need to be ordered and will be shipped to my home. The tech stated he would be coming back to make the repairs on August 8th between 1 and 5pm.

I took time off of work to be at my home for this repair to take place. I received a confirmation text message confirming my appointment for August 8th from 1-5pm. By 3:30pm I still had not heard anything from anyone or had anyone come to my home so I went online and chatted with Skylar who stated the tech was running behind on another repair but would be at my home by 4:30pm central time.

4:30 came around then it was 5pm and 6pm and nothing. I called customer service and spoke with the representative who told…

We had an appointment with a&e on 8/1 for our washer. They were to call when on their way. Instead of a call we get this note. This Representative failed to comply with Company guidelines according to their website. The service rep showed a lack of respect for the customer & his employer by not calling before he arrived.

He is incompetent, inconsiderate, disrespectful & must be extremely lazy as he obviously did not want or care to work. Unfortunately it took just 1 employee to ruin this company’s reputation with us.

I have a Sears appliance warranty, on my yearly check up something went terribly wrong. My refrigerator hasn't worked since, and this was mid May. I had no working refrigerator Memorial weekend, fourth of July still not working! I have had 8 to 10 repairman come order almost 20 parts install them and promise within 24 hours my refrigerator will be cold. still hot!

I recorded the last technician showing me all the mistakes that have been made and the damage that has been done to my refrigerator. I have printed out all the service calls, tech names, dates, parts ordered etc. I have spent hours calling to complain but nothing has been done.

Thinking about getting a lawyer or calling the news. very frustrated!

I am trying to find the ight person to dispute this claim. your call center wherever they are, are useless. My fridge was not as cool as the temp setting so I called for repair. After a month of waiting for scheduling,parts ect..

A and E tech said he had fixed my fridge Charged me $176 labor. I got home and my freezer was not cooling at all, now I lost all food in the freezer. Called GE they sent a local company out , he put Freon in it now its fine.

I stopped payment because you did not do what I paid you to do. Nor did you contact me to see why I stopped payment before you turned me over to collection. i want this resolved before i take a hit on my credit for your tech being worthless

I purchased an LG dryer from Home Depot. When it was delivered the door did not open in the direction requsted and I was told an LG tech would need to come out to change it or my warranty would be voided if I attempted it myself.

Ray from A & E contacted me the day of appt and said the charge for that was $150 to $200. Of course I refused and took it up with Home Depot. The same Ray was rescheduled today between 8 and 12.

He called me at 11:40 and said it would be another 1/2 to 1 hour, as he was in Los Alamos, which is at least a 45 minute drive from me. I had LG call A&E 15 minutes later and they said Ray was " right near my house".

I feel this man was reprimanded for either giving me the wrong info or intentially trying to rip me off, and is vindictive now. Now I have to arrange for…

There are multiple complaints in regards to A&E Factory Services.

First A&E broke the pipes under my sink twice while attempting to fix my dishwasher. Once on May 15th, and the second time on May 30th. In-between these two appointments another A&E repairman came to my home without an appointment, and attempted to fix the pipes under my sink. ****).

Now when he was done it still leaked, and the then proceeded to use a caulk gun around the treaded areas. A small leak was still present, but it for the most part held together. Then when the gentleman came on the 30th of May he while attempting to reattach the dishwasher line bumped into the poorly repaired plumbing job.

This caused all connections to leak again based on the caulking applied became separated immediately from the plastic…

00 Service Charge. Ph 3217736201. NO RESPONSE TO MY REQUESTS. Technician Ability 5. Response to request for a copy of the receipt MINUS 1000.

First start by saying 3-4 stars for the service man. Negative 100 stars to A AND E customer service center. I’m sick and tired of talking to these retards from the Philippines. They are the worst customer service reps in the world.

I talked to several of them and they all suck. Can’t understand any English, sound like a scripted broken record and are horrible. The service man However, fixed my washer quick but left it unplugged and didn’t even check it to make sure it worked.

That’s pretty shi*y if you ask me. Luckily it works so far but orthotic you can’t even check to make sure.

Today, June 17, 2019, a FIFTH A&E Technician came out to look at and diagnose issues with our dishwasher. His employee ID# is 710673. I began to explain to him that the dishwasher keeps stopping mid-cycle with an error code that it’s oversudsing.

But, there weren't ANY suds present because we didn't put any detergent in there. I also informed him that our home warranty service advised us to get another tech to look at it so that the technician can notate that the dishwasher should be replaced since they've attempted to repair it FIVE TIMES, hence, his visit today…to diagnose, document & recommend.

" Although I was taken aback by his question and his…

I took a day off of work for a Sears a&e tech to repair my dishwasher. The scheduled window was from 1-5pm. The tech never arrived or contacted me in any way. I called customer service. I was told the tech was running late and would arrive by 6pm. Tech never arrived. I called again.

The service rep said my repair had been rescheduled. Again, no one had contacted me. " The 'signature' that supposedly was mine was a SCRIBBLE-- I NEVER signed ANYTHING because NO TECH EVER SHOWED UP! I called again and demanded to speak to a supervisor.

He says the best he could do was reschedule my appointment and give me a $25 sears gift card. So now, I'm missing 2 days of work AND apparently signed off on an estimate with a tech that never came to me house! WHAT???

I am waiting on a refund and all the information I can get from anyone is that "it has been processed" What I would like to know is, has it been mailed. If it hasn't been mailed, when will it be mailed.

If you are not going to give me the refund that I'm entitled to, just tell me so. The date I received service was 2-14-2019 on an LG refrigerator.

I pd A & E to come diagnose my washing machine trouble. It would power on but not start a cycle at all. The tech came and powered it on and hit start and said oh its the lock, you need a new lock.

I said are you sure, he said yes. That's all he did he never tested any wires, computer components or anything to verify for sure the lock was the actual problem. that was not the problem. It still isnt fixed and now Ive wasted more money and it still does the same thing.

I called them and asked for someone to correctly diagnose it, someone that actual will do their job instead of just looking and saying oh thats it, or a refund so that I can pay someone else to diagnose the problem your tech didnt do. I am a single mother with 6 kids and I can NOT afford all the extra money...

Serv#40402374 Tech.0919894 12/18/18 -A&E tech. came for repair of microwave through Sears HW.Too expensive to repair..Sears HW has never received paperwork from A&E to begin process of $250 payment to me. 1 star is being generous! Jordan Papadopoulos 52 Tecolote Rd. PO BOX 1143, Tijeras,NM 87059

NO WAY TO CONTACT A&E IN ALBUQUERQUE! GIVE ME A # AND TELL THEM TO SEND INFO TO THE IDIOTS AT SEARS HW OBVIOUSLY THE TECH NEVER PUT IN THE INFO IN THE SYSTEM OR SEARS IS LYING!

Customer service lies to get people off the phone. My job was rescheduled because they didn't assign a tech. I have the fuckin parts right here. They told me I was covered by Lowes and to try them. I bought the fuckin fridge at Best Buy.

Going on 3 weeks sand fridge because of you fucks. I don't understanf how they. An ship me parts from another state in one day, but can't get a tech to my house in in less than 7. Fuck you!

I have received a bill on a warranty job. Warranty Claim Number: D4035A0 through GE Appliances. The account & payment ID is: 489065157. I don't understand why I am receiving a bill for something that was covered under warranty. If there are issues with this you should contact GE not me. Thank you.

The repair service person did not show for a Friday 9/14 appt. That appt was re-scheduled without notification, but we found out about it by calling in when the repairman no-showed. The repairman did show up @ about 4:30 PM after having scheduled us for 10-2 today.

He seemed confused about local directions, and said that his GPS had stopped working. When at our home, he appeared confused about what to do to install the parts needed for the range. He reported that the correct part would need to be ordered and that he would have to return to fix the range.

Management, supervision, and knowledge appear to be lacking in the A&E operation. I will also be making a complaint to the Sears corporation regarding the poor quality of a really expensive, supposedly top-of-the-line product. I am…

Worst service ever. Have been waiting for them to come repair my dryer since 8am. It is now 2pm. After I called and talked to the technician he said he may be here at 4pm. Tried to talk to a supervisor to no availability.

Tried to get the corporate number to complain to no availability. I think this company is a scam with awful customer service

I had A&E service and have no complaint about the service I received. My complaint is on the service truck, the truck has the American Flag on the side. On the right side the flag is displayed wrong, it is backward. The stars should on the right, that is proper way to display the flag.

Thank You

Carl Ziegler

m. in the northbound lanes of the Blue Route, Plymouth Meeting, PA, I was in the right hand lane getting off at Exit 20 to go to Germantown Pike when one of your trucks, (No. 46738) almost ran into me by pulling in front of me without any warning.

I slowed down to let another car go in front of me when all of a sudden, out of nowhere, your truck pulled in front of me at a fast rate of speed and almost took the front end of my car off. Luckily I was able to slow to avoid any collision.

I thought you would like to know this as to how your drivers drive on the highways. I am very upset about this. Your driver continued to change lanes on Germantown Pike in front of me.