I have been having issues contacting support about my account.
I checked online and their seems to be a "Force.com" page with a form, but I need to talk to a live person.
I really do not want to go through another form and email conversation back and forth.
Does anyone have the best number to call corporate and get this resolved asap?
Today when checking my account online I found an $18.
00 charge from Active network that I know nothing about.
Before I contact my bank to challenge it I'm asking that you reverse this charge ASAP.
I can not think of one place where I agreed to pay $18 to an organization that I don't even know what they do.
Feel free to contact me!
I booked a Fun Run and was logged to Active.com for free, little do I know there is an automatic sign up and i was charged $64.
95 after a month.
I did not see any emails apparently it was in the Junk Mail Folder.
And so, I called Monday morning at 7:02am (they open at 7am) and the wait tiime averaged at 45 minutes.
Even their Online Chat option was not accessible and a window opens saying ..
Sorry we missed you.
The choices on the call lead me to the $64.
95 charge, so basically i was calling for that specific topic.
Called the same day during the afternoon and the wait time was still at 42 minutes.
I sent them an email about it and they gave me a case number and someone will be in touch with me within 24 hours...
NADA!
When you want to talk about money and complain about…
"ACTIVE Network is the technology leader in activity & participant management software with online registration and event management solutions."
I have begun doing 5K runs in my area (Atlanta, GA) and a lot of them use Active for registration/management.
At the start of February 2015, I signed up for a race through them.
I am very careful to read through the registration process, because we all know their are always ads to buy more stuff or services.
So fast forward to February 28th, I take a look at my bank statement.
There is a pending transaction for $64.
95 from Active.
Unfortunately I noticed this over the weekend, and I'm on the eastern time zone so I was unable to call at that time.
I did send an email to their customer support in the hopes I would have an email by Monday…