1800flowers.com

I had an order to be delivered 2/2/22 for my daughters 15th birthday to her highschool. The rep that took my card info the day I ordered it 2/1 said it would be delivered by 2:30p.

However I received an email stating they were running behind at 4:30p (2 hours PAST delivery time) stating that it would be as late as 8p (when the school is closed and when she would already be home). I called in and the reps line went silent as if she'd muted her line.

I told her that I thought her line was muted but she didn't say anything, not even hold on. So I hung up and called back only for a different rep tell me he couldn't get into my account. WORST EXPERIENCE EVER

I ordered flowers off of your site for a co-worker who's mother passed away. We chose the flowers and the flowers that were delivered were not even close to what we picked out. We had placed the order well in advance. Order #5797619114.

There were numerous issues but what I am upset with the most is, is that the flowers were not even close to what we expected from the photo and they were dead flowers and smashed flowers as well. This is not a good way for your company to get recommended.

It was a very small arrangement and we had ordered a large arrangement. I will be attaching a photo of the flowers and I believe we should get the money back for these flowers. I am so very disappointed in what you sent.

Also, The website does not update the customers on when the order is being…

I ordered and paid $100 for an azalea bonsai as a gift for my daughter-in-law’s birthday. What she received was a half dead plant with dead leaves, sparse leaves and no blooms. I was mortified when she sent me a picture of the plant.

I received an azelea plant from my brother and sister-in-law out of state for my 80th birthday two days ago and even though I thought it was healthy looking today on my birthday I checked the plant and all the leaves are falling off of the plant. When I received the plant a lot of the dirt was missing and the dirt that was in the plant was very soggy.

I know that being shipped the dirt had to be noist but azelea's do not like soggy soil which could be the problem in why the plant is losing its leaves. Since my brother and his wife were so kind as to remember me on my birthday and paid for this plant I should have gotten one that was more healthy.

If you would please look into where this plant was shipped from and why it could not last in shipment to me. I would not be complaining about…

I order 100 red roses for 55 birthday for my wife, pay online, with correct address. In the delivery day I don't receive any flowers but receive email- Flowers delivered!! So, I call costumer service, with is TERRIBLE, They say -we will be working on this problem and maybe flowers will be delivered tomorrow.

Well if my flowers for 500$ not going to be delivered tomorrow I will complain again to much series organization.

DO NOT USE 1-800-Flowers UNLESS you want to have a horrible experience! All of the phone representatives do not speak very good English and they do not pay attention to details! I ordered a floral arrangement for an upcoming funeral this weekend.

I spent 21 minutes on the phone placing my order and I had to phonetically spell out the entire recipients name, church and address of delivery… multiple times I had to repeat all of this information (literally 3-4 times). The call ends, and I later receive a voicemail stating they need me to contact them about my order.

I call them back, and I had to pull up the email to provide my order# and realized the recipients name, church and delivery address all had multiple errors so there’s no way this delivery would have been successful. The…

I ordered flowers that were to be delivered on 12-23, they never made it, then again was promised delivery on 26th, no delivery. Called again today and now the 28th. I never received a call or email from anyone. I have used this place for 8 yrs now, not sure I will every do business with 1 800 flowers again. Hope its delivered tomorrow.

My aunt is 92 and looks forward to my flowers I send her. Tired of being on the phone for hours. Xmas is over now. Still trying.

The memorial lantern I ordered was beautiful. My complaint is that the recipient had no idea where it came from. The card with my message wasn't included with my order. If I had not called my family member today 12-24-21, they would never have known where it came from. Unhappy it wasn't included.

I will in the future not ever deal with 1 800 flowers. I will also notify my family members in the future to use local florist and not go through your company.

Ordered for Valentine’s Day birthday in Narch and now Christmas not one of the deliveries arrived on time. Each time blamed on FedEx and never received any compensation. Beware if you have a deadline and go elsewhere

I cancelled an order on 8/2/2021. I was told it could take 1-2 MONTHS for the credit to show. My bank credits immediately. Nearly 5 months later, there is still no credit and they refuse to do anything to make it right.

I ordered days before our anniversary and I had everything planned so that my wife received a delivery at work and when she got home another delivery of flowers. They even charged me $5 for a specific time frame 3-6pm.

Never received my order, this just hurt me because I was just waiting to give my wife those flowers. Never trust this business ever. I should have just gone local

If I could do less than 1 star I would. I attempted to order same day delivery flowers for my wife. They did not arrive at her job on same day. Disappointed but not angry since I did order early afternoon.

The delivery location was her job, a school. My order was placed over the phone when there was an issue with the website and my PayPal site connection. I called customer service at about 7pm the same day to find out why my order was not delivered. No good answer given.

Did realize the rep who took my order input my email address wrong. I was told my order would be delivered next day before 4pm. I called the next day at about 1:30 because it still had not arrived. I spoke with supervisor who "called" the florist and was told they were putting arrangement together again so that the…

The flowers filigreed did not represent the flowers ion the website and I have pictures to prove my point. I believe another gift free of charge should be delivered, this is not acceptable. JoAnne Carpentieri

I just received an edible arrangement from a company you hired called Fruit & Flower Creation, 639 W. Bridge Street, Phoenixville, PA 19460. I would NEVER tell my friend that their bouquet arrived in such a terrible condition. The fruit was old and wilted and the chocolate they dipped some of the fruit in was absolutely watered down and tasteless.

I have never recieved a fruit arrangement in such terrible condition in all my life prompting me to notify you that you should sever ties with this company. They do not represent you well at all! Such a shame for my friend who no doubt paid good money fo this.

To the legal department of 1-800-Flowers

My name is Amy Jackson I received a boutique of flowers from one of your establishments on October 25th, 2021 at my home location 4980 Woodman Park Apt13, Dayton OH 45432 the boutique of flowers was delivered in the name of Nicole Schute instead of Amy Jackson. The person who purchased these flowers his name is Nathaniel Shingleton he has a civil protection/domestic violence protection order put against him by me he is suppose to have no contact with me the case#2021CR01357 is with the City of Dayton, OH. That is why he put the name as Nicole Schute rinstead of Amy Jackson and did not sign the card he is trying to hide his identity but this is how he does things in the past we have now reported it to the Dayton Police Department report# 123245678…

I placed an order last week for a soup basket as a get well gift.

After placing the order, I saw it could not be delivered until 11/09 and I electronically cancelled it within 15 minutes.

When I got a text that the item shipped, I contacted 1800fliwers explaining I had cancelled the order and was told because it shipped it was too late

Order W01095779765676 was delivered today, but it was not the right item. I contacted customer service and was told they would send what I ordered. I was then told it wasn’t in stock to send. When I asked for a refund I was told that would not be possible since an item was delivered.

I was offered partial credit, which I refused.

My items where not delivered on the date I requested and they were the wrong thing. If my order can’t be replaced It should…

Was charged twice the same amount on my debit card for a direct purchase and told it was a pre-authorization hold. (5 day hold)

I ordered the floral arrangement on the right. I recieved the one on the left. I am very displeased with this arrangement. I very much dislike bows. Why is there a big white bow on there. No fullness compared to the original on the rt. Much smaller vase. Very unhappy.

Not the elegance I was hoping for.

I ordered some daisy's for my wife and when they arrived they were COVERED in spider mites! Never again!!!

Upon confirmation receipt of order, there were typos and grammatical errors on card. This was humiliating and embarrassing during the sad occasion of the death of a dear friend's Father! I was assured the card would be corrected. I received email with corrected verbiage for card, yet the original card with typos and grammatical errors was sent to the bereaved!

I called again and customer service rep offered me a 50% discount on another flower order as well as offered to personally call the bereaved and apologize. I said no, I would like to send another floral arrangement to the home of the deceased since the funeral was September 15th.

Long story short, the same card with typos and grammatical errors was sent to the church where funeral was. It is as though there are sick people working…

I ordered flowers to be delivered today. They were not delivered even though I received a delivery confirmation.

First representative Oliver told me (after waiting 25 minutes for a call back) sometimes those messages are sent before delivery and be patient and wait until 8 pm. He also said if it wasn’t received to call a special number and I could speak to someone without waiting. I called at 8:10.

Waited 30 minutes for a call back from Abigail. There was nothing she could do but redeliver tomorrow. This was supposed to be sent in sympathy and if I hadn’t called I would not have known it wasn’t delivered. I asked if that was my only choice and she promised to issue a refund.

I asked if they knew if it was delivered to the wrong address and they had no idea what happened and all she did…

I attempted to the cancel an order within one minute of placing it!

I chose an arrangement advertised for $39.99 +tax, with free delivery. The total I therefore expected was $42.49.

I chose PayPal as a payment method, and 1-800-FLOWERS directed me to PayPal to authorize charge. I signed into PayPal, and then PayPal returned me to 1-800-FLOWERS, but without shaving shown a total dollar amount.

It was when I'd been redirected to 1-800-FLOWERS that I saw that a $17.98 “service fee" had been tacked on. This fee had not been disclosed prior to directing me to PayPal for payment authorization.

This was a deceptive move on the part of 1-800-FLOWERS.

As I wrote above, I immediately replied to the confirmation email with the word “CANCEL” in the subject line and “CANCEL CANCEL CANCEL” in the…

Company was unable to fulfill my order for June 18,2021. As of today I have NOT received my $133 refund. Unacceptable. I’m never allowed to speak to a supervisor. Everytime I call it’s a different excuse. Today is August 31,2021.

I had ordered flowers to be delivered to a coworker last week- received an email that they were delivered- when I asked the coworker if she liked her flowers she let me know she didn’t get anything- of course I wanted it to be a surprise- and figured since I got the email that said they were delivered I could ask about it- when I found out they never got delivered I was irate!

I had to call and let them know what happened- they said to call back by 5 if they still didn’t get there - called back at 5- they told me that my account was locked by someone and would need to call me back- no one called- I then had to reach out again the next day- I requested a redelivery but also asked for a refund due to the fact that they couldn’t even call me back as told.

This isn’t the first time I have…

Poor customer service, I placed a order 8am to have edible arrangements delivered to my wife job before 5pm And 4pm I receive a call that the driver can’t make it. Can it be delivered to a home, after regretfully agreeing they still haven’t made it at 5:45pm I asked for a 100% refund for such waste of time.

I ordered flowers for my daughter's birthday on 7/31 to be delivered on 8/07 Saturday. I did put the order number in and the zip codes requested. My payment was made by a credit card and negotiated by your company on 7/31.

I called your customer service department on Friday, after receiving the above message and the representative said the order had been sent out and was on its way to be delivered Friday, 8/06. I indicated this was not the correct date and he sent me a message which indicated the order was too late to stop and gave me a tracking number.

I requested a refund and he said he would have a supervisor call me within the next 5 minutes. No one did call. 8/07. He verbally said this would happen. When I checked the order status of the wrong delivery date through FED EX your…

I've ordered flowers twice from them for a birthday (April and now July) and both deliveries never arrived as promised. My second delivery July 29, 2021) was for my mom's birthday and was extra special because we had just had two deaths in the family.

One of the deaths was the lost of my mom's grandson, so the flowers were a little more special. I've been in the field of customer service/hospitality for more than 17 years and I know that they contract local florists to fulfill orders.

They said that they tried to deliver to my home and that no one answered. The thing is, not only were there 5 people at my home, I have a working door bell and a camera that showed no one coming to my home.

They never know what people are going through and to continually fail at a delivery behooves me.…

I am truly upset. I ordered flowers for my wife so she could receive them today and she never got them. Never. When I called I was told they tried at 12am. Which is wrong. They didn’t try at 12 am or 12pm.

I provided your company an alternate address and phone number to call if any issues and nothing No calls. No flowers. I called customer service and asked for a refund but I feel that’s not enough considering it was my anniversary.

I have always tried to be open about things but this is ridiculous. It’s not like it’s Mother’s Day.

flowers were not received for sister's funeral.

I chose 20 roses and they delivered 5!! All green leaves. My uncles 90th birthday. In germany

For my birthday in May 2021, I received a very small, pitiful bouquet of flowers which were completely wilted, lying down on the side of the vase. I was so disappointed and it made me very sad on my special day. I do not want to recommend 1-800-Flowers to any of my friends or family in the future.

Nancy Romero

I originally placed my order for a bouquet of flowers to be sent to my mother's house the saturday before Father's Day. My father passed away in August of last year and I wanted to send some red white and blue flowers to sit next to his american flag urn.

I placed the order on the 18th to be delivered on the 19th. Got a delivery confirmation email stating they had been delivered, they were not. Filed for a replacement to be sent on June 22nd, got a delivery confirmation email stating they had been delivered, they were not.

Filed for a replacement to be sent on June 24th, got a delivery confirmation email stating they had been delivered, they were not. At this point I was just over it and wanted a refund, thank goodness for the Customer Service Rep Shenelle.

She was so nice and…

Ordered flowers on June 19th to be delivered on June 20th for my daughters 21st birthday. $90. Never received them. Call their useless, foreign customer services representatives 11 times. They claim they called the local florist, whom they wouldn't disclose who they were, to re-deliver.

It's 114 degrees in Las Vegas. Florist said they left them on the porch. That is completely false, my outdoor camera's didn't find anyone delivering anything on June 20th. I want my complete total spent reimbursed to my credit card within 24 hours.

1-800-Flowers are a grade F in customer service, pricing, delivery. I cannot believe that from 10 am to 5:47 pst, I didn't get the delivery that was assured would be on the 20th. Apparently, 1800flowers and the local florist are thieves that steal credit card…

I ordered flowers on June 10th,2021 for my daughter’s 30th Birthday. The customer service rep stated the flowers could not be delivered on Sunday June 13th my daughter’s birthday date. But could be delivered on June 12th. We agreed and I paid with my credit card.

I was told the flowers will arrive between 10am-8pm on June 12th: I had to call on June 12th at 8pm to another customer service rep who stated the flowers will not be delivered today, but guaranteed me it will be delivered tomorrow June 13th and recommended I call back another customer rep on June 13th to ensure they call a local florist for delivery.

She said I will receive an email once they flowers were delivered. As of 7:30 pm on June 13th no flowers were delivered. Called another rep who stated no flowers will be delivered;…

If I could I would give zero star. I ordered your product 157630L order #W01005761298936 on May 19,2021. It arrived on June 4 and is NOTHING like the product advertised on your website. It is the biggest ripoff ever. The plant is and presentation are shameful.

I have emailed complaint and photo several times but get ignored. I am going to file formal complaints against your company. Your international # does not work overseas either! CherylRysula

Hello I ordered my sister the Sister Birthday Succulent Spa Gift box but for some reason you are sending her a plant. This is not what I ordered or paid for I did call and I spine with someone and they stated this is what she would receive yet my email states a plant. I am very disappointed.

I will not use your service again. Customers should get what they pay for or at least something similar. Thank you Tamara Carter

Received two dozen roses 10 of them never even attempted to open

com because they advertise and confirm same day delivery. Flowers were NOT delivered as promised. I submitted a request for delivery confirmation; they replied they didn’t receive enough information from me. Resent all the information, never received a response. Flowers were delivered the next day (a day late).

I am very unhappy that I spent soooo much money and did not receive timely delivery nor the spring bouquet that I ordered. I will NOT use 1800flowers again.

Ordered 30 Tulips to be delivered on Saturday, May 8. They were delivered on May 9 and several of the tulips were dead and had to be thrown out. The rest were drooping. This is unacceptable considering the cost.

Order placed on 26 April 2021 for delivery for the 5 May Spent international call over an hour for to place my order No confirmation sent to the sender and payment taken for the order Sent them reminders via text/email and requested to speak to someone if they could call back but no call backs from them made Final sent them last email to reimburse my payment and will never order from them Very unprofessional service What attachments do you want - this was a phone call order as online was not working

Please contact me. It’s too much to type about my experience

My last order was a HORRIBLE customer service experience . I could not believe it! I was patient. VERY. You SHOULD NOT place a representative that CANNOT SPELL, even after spelling it and repeating it over and over and over again.

His English and comprehension was not acceptable in my opinion for this type of job here. You as a company should know better. I am a Professional, a doctor, I told the young man that I cannot afford to send flowers to a Corporation with mis spellings and all.

It is Your fault as a Company. I was extremely patient, repeating and pronouncing letters and over and over. I was so disappointed when I read my message. Shameful! I could have done it myself , was specifically looking for blue and white, so I called.

I am telling you , that representative should NOT be…

It needs a 0 rating! Ordered a funeral arrangement for over $200 to be delivered the day before service for my sister who lived in a different state than me. Didn’t see that it was delivered so called and was told that the flowers were not available.

Talked and waited for about 45 min. To be told she would get back to me and would search for another provider. Never received call back and no action was taken for refund. This is horrible customer service and very upsetting during this difficult time!!!

The service was to be the following day and if they had got back to me I could have selected another arrangement. Instead it was just dropped. Will never use your service again and will be sure to tell all I know about your poor service.

I expect my refund to be processed immediately since…

Ordered Flowers, tulips, for Easter, had them delivered 4/1, way before, but they have them shipped from Indiana, instead of local florists! Here it is, Tuesday 4/6 and FedEx still has not delivered them!!!

Never using 800 flowers again, much better companies that work local or take responsibility for their shipping vendors.

If I could give a 0 I would because that how many flowers I got delivered 3 weeks after same day delivery. No notice that it wasn’t delivered just a phone call from family member that I forgot about there day. Sad and embarrassed

I ordered my fiance flowers for her birthday and they look nothing like the picture. Honestly it looks like they skimped on them. It doesn't even look like a bouquet. It looks sad... I was expecting a big smile on her face and she was not happy.

She said I shouldn't have wasted my money on these. I showed her the picture of what they were supposed to look like and she said it looks nothing like that and that she would've loved them if they were full like the photo and actually filled the vase like in the picture.

What a let down and a waste of money she was supposed to be happy on her birthday not let down disappointed and sad.

I ordered a Birthday bouquet online then the next day received an email saying to call to resolve problem. They said they could not deliver to address so I canceled order but then they still charged me. I called back when I saw the charge to get a refund. I was refunded.

Now, a month later they delivered flowers and charged me. Terrible service!

I was lied to. Told order would be Delivered on 3/21. I was told I would recieve an email which I never did. When I called to confirm I was told my order could not be Delivered until 3/27 I spent the next 2 hours with another representative looking for item that can be delivered on 3/22.

When found I was told I purchased a passport, that was never offered to me from the first representative. When I called to make a formal complaint I found out that my order had the wrong address and my order was wrong.

After several request i was told i could not get a refund despite being lied to and mislead from the very start. I was then hung up on with no return call. This purchase was for a very special occasion.

My time or the amount of money i was spending was not taken into consideration. More…

Flowers late. Cost extra for same day delivery and still did Not get there until the day after. The flowers that got there did not exactly look like the flowers I ordered. Will never use this company again.

I’ve been charged 3 times for 1 order!!!!! And my card is being used for other purchases