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1&1 Hosting

1.5
6 complaints

Address

701 Lee Road, Suite 300, Chesterbrook, PA

1&1 Hosting faces significant issues with information accuracy (online inventory not matching actual availability), inconsistent customer service quality, and operational inefficiencies. While the platform is adequate for beginners, customers report concerns about data reliability and support responsiveness.

Common Issues

50% (3)
outdated contentfalse advertisinginventory mismatch
33% (2)
customer serviceon holdnot sympathetic
33% (2)
changed policyreduced servicewaste time
17% (1)
not advancedbasic featuresfree alternatives

Complaints

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paul riefberg

Jun 3, 2019

Restaurant #33175, Allen, TX.

Ordered 13 Chocolate Chip cookies in a tote at 7:01 pm on 6/2/19.

I am used to totes, cooked fresh, taking 6-7 minutes.

After 15 minutes they figured out no-one had ever put up the 13 cookies, and after 23 minutes I had my tote.

Complained to them, only one of 6 employees was sympathetic.

They said they had lots to do, I noted 6 people ordering after me had already received their orders.

What is your response to this?

My goal is not to get someone in trouble, (I do not know their names), but to get some confirming reply this is way to long, and some redress for my grievance, really held up my day.

Thank you.

Sincerely, Paul Riefberg

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Howard Mitchell Jr

Nov 3, 2018

I go online to get my shoe size and when I call to put my order in.

They always say that it's not available, If it says it's in stock online it's available.

So I did place a order anyway and my thing is today is the 3rd of the month.

I ask the customer service why it takes 9 days to get my order.

And he said because it's a back stock, But when I first placed my order he said that it was in stock.

I tried to explain to him that you can't say that it's available & it's not that's false advertising.

Please retrain your employees because there representing Fingerhut.

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CHARLESFREY

Aug 19, 2017

Called Kroger on Delhi Pike inquiring about new policy on receipts for gift cards.

Apparently, Kroger has changed their service...

REDUCING THEIR SERVICE...

AS USUAL.

If you buy more than one gift card only one receipt is provided.

If you order 3 gift cards, you do not have a receipt for each recipient.

However, if I go thru the line 3 times, I will get 3 individual receipts.

This waste time for the customer and Kroger.

Who ever changed this policy, must have ROCK for brains.

Walmart, Kohols and other grocery outlets still provide a individual receipt for each gift card.

The Delhi store did not give me the option to talk to the manager, even though I requested to speak to the manager.

Another, customer service flaw.

All that I can hope for is that another grocery chain is…

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arthur

Jan 21, 2016

Google failed to remove the outdated content from my 1&! website.

So I called their customer service number and was put on hold, now I am hoping you can help me.

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Anonymous

Dec 21, 2015

Not really sure 1&1 is the best place to build a website.

You can use Wordpress and some others for free and get almost the same quality.

I have also heard their customer service isn't that great either.

Although you cannot seem to turn on the television these days without seeing one of their commercials.

Has anyone used their web hosting either?

Would be curious about that.

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Anonymous

Feb 2, 2015

1&1 is a good place to host your website.

I own my own business and needed a cheap and easy way to buy a .com name and then create a website for my customers.

I was able to quickly and easily grab my .com domain name and then create a hosting account on top of that.

It is not that advanced of a hosting platform, but is good for first time users an beginners who do not know much about programming or website development.

The editor is simple to use and lets you upload images or make simple text updates.

They also have Wordpress hosting if you need to create a blog and a mobile website developer.

I would rate 1&1 as a good company and have not had any real issues with them.