paul riefberg
Restaurant #33175, Allen, TX.
Ordered 13 Chocolate Chip cookies in a tote at 7:01 pm on 6/2/19.
I am used to totes, cooked fresh, taking 6-7 minutes.
After 15 minutes they figured out no-one had ever put up the 13 cookies, and after 23 minutes I had my tote.
Complained to them, only one of 6 employees was sympathetic.
They said they had lots to do, I noted 6 people ordering after me had already received their orders.
What is your response to this?
My goal is not to get someone in trouble, (I do not know their names), but to get some confirming reply this is way to long, and some redress for my grievance, really held up my day.
Thank you.
Sincerely, Paul Riefberg