We see a ton of complaints against Comcast here at HissingKitty.com, here's just a few of our favorites submitted in 2015 about the executive team that runs the world's most complained about company. Like Arthur Klisiewicz, who tried his best to get ahold of the corporate headquarters, but could not. So, he came to us.
I was promised to pay $19.99/month for internet service. Because of numerous problems upon service installation (I could not get full guaranteed speed of 3Mb/s for about 3 months) I was offered a promotional price extended for 12 months. After 6 months Comcast started charging me full price. Numerous calls and complaints to the Comcast corporate office did not help. I kept paying regular mount of $19.99 every month, and all payments were made always on time. Despite of that Comcast kept charging me $39 every month and when the balance came to $115 they disconnected the service.
So, here's what I did. I have 3 conversations with Comcast executives recorded (available as mp3 files) where they clearly state I will keep the promotional price for another 6 months (till the end of 2015). Comcast promised to call back with the solution and yet the CEO never returned my call. Guess what? Now I am going to complain everywhere! Comcast should be shut down to breaching hundreds of service agreements with the customers. Terrible customer service!
Sarah Marcelina filed her complaint against the CEO and won, at least at first. After awhile it did not matter who she talked to at Comcast, her phone is still not working even after spending $150 in fees.
I am a new Comcast customer as of 12/1/15. I switched from Knology after 10 years and am very upset with the service that I have received so far. First, when the guy came to do the install he couldn't do it and told me I need to get a electrician to put in a ground rod and wire so I did which cost me $150. Then he came back to do install which I ordered the bundle package phone, internet, and cable. He said the order did not get put in right he had to call home office to have them fix it then they gave me a higher price than I was originally quoted which is why I transferred my service in the first place. Then the installer told me it would be 2 days for my phone number to be ported. After 2 days I still have no phone!
I called the Comcast corporate office and asked to speak to the CEO. He never called me back but they finally got my phone working. Now, after 2 hours my phone does not work again. This happened for 5 days straight. After several calls and each customer service person resetting my modem, still no phone. I finally told them I want a tech to come to my house asap or I am calling the CEO again. So, today I am now sitting and waiting for a tech with no phone number to use at all. I am so unhappy with the service I have received through Comcast. I have never had this problem with knology!
Joyce Pisano tried to start her complaint with the local Chicago Comcast office, but that did not work either apparently. Now she is escalating her problem to the CEO, hoping someone can help her.
For the past 3 weeks Comcast service has been a nightmare. The Chicago Corporate Headquarters are well aware of the situation on Mulroy Circle. Between numerous calls and as many technicians and supervisors and should we even begin to talk about the time spent! In the past, I had nothing but good to say about the company but this is beyond ridiculous! Every couple of days we lose one or more of our services, TV, phone and internet.
Plus its my neighbors as well! At this point I do not believe we should have to pay for anything until this matter is resolved. Comcast company has replaced the modem, added an amp, troubleshot a million times and my neighbor just told me when she called today that the person she was speaking to replied, "Oh no, you again!" I would ask that someone of authority, perhaps the CEO of Comcast, personally and promptly contact us as to this matter.
Harold Prink has a slightly different take on the Comcast problem, he thinks the CEO should have to wait on hold for awhile. Maybe that will change his perception of customer service?
We recently moved from our home in Highlands Ranch, CO and in the process transferred our service to this new address. The process to get internet and phone service at the new address was a nightmare with your customer service staff. The first call was with Jonah and he was very helpful in transferring us to a new account and he indicated we would get a call to activate the service (never happened). Next call was with another customer service rep who obviously was from India and was almost impossible to understand. She explained I did not have a new account and would have to establish one.
With that I gave up and went to a Comcast chat room resolve without any resolution. Finally got a service staff to come out to set up the phones and said would get a call to activate (again – never happened). Last chat and another service call finally got it resolved. Bottom line took 10 hours of my time to make this happen. Bottom line is that I am hoping the CEO has to wait on hold sometime. Comcast customer service needs to be in U.S. and not outsourced to a foreign country. Hope you take this seriously and improve customer service or you will be in deep trouble.
Lisa Imparteli tried to call Comcast to get a better rate, and boy was she mistaken. Instead she ended up with a nightmare customer service problem for her bundled internet, cable, and phone system. Her problems have been going on for months now with no end in sight.
In December of 2014 I call Comcast corporate office to get a better rate they told me to get a better rate its a bundle of internet, cable and phone why on the phone I also told them I was having trouble still with my cable I was getting pixel boxes during my shows it was happening on all channels. They said they would send a guy out to check wires inside house. So I set up appointment to do upgrade and to have them checkout the wires. So on Dec 5 2014 two guys came to my house one to upgrade and the other one to check wires.
The guy for the wires said its the wires out side the house in the mean time why he was here my 80 year old neighbor came out and told the guy the same thing is happening to his TVs with the pixels the guy told us that the wires on the street would have to be replaced that he was letting the office know well almost a years and a lot of phone calls my tv is still doing the same thing.
On Sept 3 about my bill and I told the guy I was talking to about the pixels again he told me that on Sunday May 3rd they have a work order that says some one came here and did a drop. I asked what a drop was and he said they came and changed the wire from pole to my house. And I told him I had major surgery on my stomach and I was home from May 1st till now and there was never no one from cable came here to do anything he said you would not know because it was outside house.
I told I would know because I could not go anywhere for one month and I would of seen a truck in front of my house and that to this day Me and my neighbor are still having problems. So after getting off the phone today with the Comcast billing and the complaint department that would not help at all and the guy telling me that the line was changed I finally had it with Comcast after having them for years I'm looking into different options for cable. I very tired of paying your rates when there are lower rates out there.
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