When I switched to Comcast for phone service, Verizon shut off my on-line account where I paid my bills, sent a final bill in the mail, and then claim a collection notice was sent by another company – which I never got. They did not call for collection or send any other notices. I thought my last bill was paid, but for a lousy $200 final bill they ruined my vcredit for 7 years. I later learned that they split off my mobile phone account, which was current, but never told me they were doing that. Don’t let them combine billing, it is for their benefit and not yours. Verizon will not help because they really don’t care.