I purchased a new Sony VAIO Laptop – E Series (Blueray DVD, built-in motion eye, etc.) in Dec 2010. It worked fine until 3 weeks ago when the screen went black. Sony’s service tech informed us my new 18″ LCD screen has an ‘internal’ crack rendering my computer unusable! That’s right … my $2,000 computer has a cracked screen after only 3 months. It’s important to emphasize that my laptop was not damaged or dropped. It is not transported to and from work. It remains in our home office where I work. Upon learning of the ‘internal’ crack, the Sony service rep contacted their customer service center and handed me the phone.
My VAIO laptop was under warranty, but the LCD screen was not covered. Rather, Sony sent me a box to mail my laptop to Sony’s repair center in California at a cost of $700 to replace the LCD screen! That’s right. Sony’s customer service solution is to charge ME $700 to replace the faulty inferior quality LCD screen they marketed to me was a premium laptop. A word to the wise: Sony charges a premium price for the quality products they used to provide consumers. Those days are no longer! Sony’s low quality electronic products are the worst on the market and highest priced.
I will NEVER purchase another Sony product again, and continue to advise family, friends and colleagues to do the same. Sadly, Sony’s customer service is deplorable and unable to provide acceptable solutions to these quality issues eroding customer loyalty. Bottom line greed is Sony’s top priority. Not customer satisfaction! They’ve lost my business … I wish I’d read this message board prior to my purchasing the Sony VAIO – I would have made a different choice!