Barnes & Noble Website Problems

Beware of ordering through Barnes and Noble website. I just ordered a book for my daughter for college. After finding out that the book would not ship or arrive any where near the promised time on the website I asked for a refund. I was told that they couldn’t refund my money because the book was coming from a second party vendor and there was no supervisor working at that company who I could talk to. So after 4 phone calls with a hold time of one to one and half hours and three email later I am filing a report with the BBB and encourage those who have these bad experiences to do the same. Its time for companies to back up what they promise the consumer and be help accountable.

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