Wells Fargo Complaints Continued... (Page 3)213+ reviews added so far. Upset? Call Wells Fargo corporate: 866-878-5865
From May of 2008 at the beginning on the housing bust, I owned the property. After failed attempts to sell the property during this time, I requested of Wells Fargo a loan modification and entered a process of several months of filing paper documents, extensive phone calls and a great deal of incompetence given that the bank employees often gave very contradictory information regarding the modification. I asked the Wells Fargo rep what I need to do to bring the loan current. I then proceeded to look for another tenant only to find out that Wells Fargo had still placed the loan in foreclosure status and used a portion of the my money to pay internal attorney fees which I had no knowledge of.
Don’t waste your time with Wells Fargo. I wonder where they get those people, like winners of a contest “worst spelling and communication in the class, the best slacker of the year”… Customers at least deserve to deal with somebody who’s able to build grammatically correct sentences, and also finish them. We applied for a loan pre-approval in the end of September 2010, now it’s mid-February 2011 and nothing is done. A few times they told us that it’s finished, and that they are sending a letter. Never did (probably, not literate enough to write it). Also (probably didn’t like our names) Wells Fargo asked us to produce VISAS!
Wells Fargo closed our business & personal accounts on the 14th of the January, a Friday. They told us we would receive our funds within 10 days, by the 24th. On the 31st, we still hadn’t received our funds (over $2000.00). On the 5th of February, a Saturday, we still have not received our funds. We lost postal service only one day during the recent snow storm that hit our state and surrounding states. We also received a notification from Wells Fargo on a closed business savings account, mailed from South Dakota on the 2nd of February. Supposedly, our funds check was cut on the 28th, mailed on the 31st, and mailed from North Carolina.
We were told subsequent to the “check will be there by the 24th” story that they had to wait 10 business days before cutting the check (which was technically the 28th). Apparently they have another policy for when they mail the check, and it is also apparent they don’t send their refund checks out first class mail from North Carolina, which is usually only 2 days in the mail. Now we’re being given the “snow storm” excuse–I think we’re being given a SNOW JOB. It has been 15 business days since the closing of our accounts, plus 3 weekends.
They are also telling us that if we want them to issue a new check, we will have to wait another 10 days from the date of the check (the 28th to the 11th of Feb) before they would cut another check. In short, they’re refusing to 1) track the check; 2) research to see if a check was actually cut and mailed; 3) cut us a new check or better yet, wire us our funds that they’ve now used for the better part of a month; 4) make NO attempt WHATSOEVER during the entire period to contact us with ANY details regarding OUR money.
This greedy behavior is right in line with their overdraft lawsuit that they lost in California, their greedy behavior in the mortgage crisis, and their overall lack of professional courtesy in their dealings with customers, past or present, and certainly a harbinger for the future for any customers, which we still are one because we have a mortgage with Wells Fargo also. These people do not deserve to be in the banking industry. They are money mongers.
Since we do not want to lose our house, we contacted Wells Fargo Home Mortgage in spring of 2010 for a loan modification, after being counseled that there were many different options available to us. I got the ‘Agreement’ letter today with our upcoming payment schedule for the next four months. The first three months were, of course, the reduced payment amount. But the fourth payment was the full payment for April PLUS the balance of payments that would have normally been made. Unbelievable! I am contacting any state and federal agency that will listen to me to complain about this. I can’t believe we were strung along for EIGHT MONTHS, then lied to that this would be a ‘relief’ for us!
I will immediately get to the major points of my complete frustration and the financial loss I have occurred while working with Wells Fargo Financial and Wells Fargo Mortgage on my refinance. Please note Wells Fargo Home Mortgage has my current mortgage. I’ll state the facts out briefly and later in my message I will provide any clarifying information you may need to fully understand my frustration and complete dissatisfaction with your organization.
1. I have lost approximately $9119.18 (a + b below = $9119.18) in paid interest; which includes, monthly out of pocket expenses due to the delays that continue to occur that are preventing the closing of my refinance. None of these delays were created by me. I responded immediately to any requests made of me.
a. I am current paying an additional $658 per month out of pocket each month this refinance does not close. This is the difference in the current mortgage payment amount and the new mortgage payment once the loan is closed. In addition, I currently pay an additional $300 per month for homeowners insurance and property taxes; these are not escrowed in my current loan. The Initial closing date for this loan was 8/24/10 – 12/24/10 (4 months) x $685 per month = $2740.
b. Each day the closing of the new loan is delayed it costs me approximately, $51.45 per day in interest charges. Based on the original closing date I was given by Wells Fargo Financial 8/23/10; the total interest cost to me is 124 days x 51.45= $6379.81 (8/24/10-12/24/10)
After a detailed review of your web site it appears Wells Fargo Mortgage and Wells Fargo Financial are definitely promoted as one in the same. Prior to writing this letter I reviewed your web page regarding your company’s mission and values. Based on my experience over the past 6 months you are not adhering to or successfully meeting the expectations of your commitment to the customers you serve. In fact, I reviewed several web pages and found information regarding loan refinancing options that appear to be a much better financial option for my situation.
Other options of loan programs were never discussed with me when Wells Fargo Mortgage took over my initial application for a refinance from Wells Fargo Financial due to inaccurate information provided by their staff. Wells Fargo Financial took full responsibility for the issue and assisted in transferring all necessary documents and information to Wells Fargo Mortgage to ensure I did not experience any additional challenges with the refinance process. I’ve included at the bottom of this email specific information from your websites that appear to be a much better programs than the current one I am locked into.
I would like to know specifically, why these programs were not discussed with me and why I was not provided with all the options available to me at the time this loan was initiated. The initial closing date provided on the application completed with Wells Fargo Mortgage is 10/30/10, currently 54 days past due.
I respectfully request your immediate reply to my concerns and request I be compensated adequately for the money I have lost due to the poor and inadequate service provided by Wells Fargo. I do not believe the $1000 offered by Randy Smith is adequate due to the amount of money I have lost in doing business with Wells Fargo, the continued inadequate customer service; and, my refinance still has not closed nor do I have an accurate summary statement for my review.
It appears in your Code of Ethics section A. subsection 3, 2nd bullet you have the ability and authority to waive fees and offer discounts. Please get back with me right away to discuss those options you are willing to offer.
907-982-1374 email: firstname.lastname@example.org
To ensure you have specific details of my experience working with your organization I have included a detailed recap of the circumstances, consistent issues, and what appears to be a total lack of disregard for your customers.
Summary of events:
Initially, I was contacted by your Wells Fargo Financial office located in Wasilla, Alaska a few years ago. I was extremely impressed with the customer service provided by the loan specialist and the office manager, they were knowledgeable, answered all of my questions, explained the risks and long term advantages of the options they could offer, and were true to the promises and agreements made with me both verbally and in writing.
I was contacted by Wells Fargo Financial to inquire about my interest in refinancing my current mortgage, due to the very high rate of 10+%. This contact occurred in April or early May 2009. I immediately followed through with the requirements to make application for the refinance. I was given a closing date on the signed contract of 8/23/2010 at the latest. During the application process I was assured by the loan processor that at the time of closing I would be able to lock into the current interest rate if it was lower than the 5.1 we currently figured in the loan. The loan cleared underwriting and an appointment was made to close the loan. The date of the closing I contacted Wells Fargo Financial to ensure the interest rate was adjusted to the current low rate of 4.5. At that time, it was explained I had been given miss information by the loan processor and the interest rate could not be adjusted. During this conversation with Chris the local manager he said the only option was to start the process over to get the lower rate. He stated his office was unable to do it but he would connect me with another Wells Fargo office to complete the refinance on my loan.
Immediately upon referral to Wells Fargo Mortgage in your Wasilla office I was contacted by loan processor Jay Larson. All my information was transferred from Wells Fargo Financial to Wells Fargo Mortgage and confirmed by Jay. In approximately 1-2 weeks Jay contacted me to explain I would need to come into the office and sign the new loan application. We scheduled a time and date and the application was signed and the interest rate was locked in on 8/24/10. During my initial phone call with Jay and again in person when signing the loan application I asked Jay about closing costs I would be expected to pay. He stated an estimate of $200 or so but he could not be certain. At that time, I said, no problem but a few thousand would be an issue. I also explained my loan with Wells Fargo Financial would not require any money from me at closing and I would assume this will be the same. Today, I was told by Jay my anticipated closing costs would be approximately $3600; the actual summary sheet he provided shows the closing cost I must provide at $4606.
Periodically, throughout the past 4 months Jay has checked in with me. Often, I initiated the contact to check the status of my loan. I called several times with concerns of my appraisal expiring before closing. Jay reassured me initially we should have no problem closing before the appraisal will expire. However, if it does we can request an extension. I was contacted by Jay on November 1st or 2nd, he told me everything looked great, the loan was ready to move forward and we should close within about 10 days. Needless to say, it had already been 90 days with Wells Fargo Financial and another 60 days with Wells Fargo Mortgage I’d been waiting to close this loan. I was very excited we were finally closing. In approximately mid-November I contacted Jay and asked what happened why haven’t we closed yet. He indicated they were very busy and the case was set and ready to go through underwriting.
I was then contacted a day later requesting additional information from another Wells Fargo employee indicating he was following up for Jay and that a couple question had not been completed on my initial application and he needed to ask me those before the loan could move forward. I answered his questions. I explained to this employee I was concerned because my appraisal was expiring in a few days and Jay had indicated we would have closed around mid-November and it was now late November and the appraisal expires 11/28/10. He stated he would do what he could. With still no update on my loan closing I went to the Wells Fargo Mortgage Office in Wasilla, on approximately 11/30 after several attempts to get clear and accurate information over the phone. At that time, I spoke with Jay and Brenda who indicated she was the area manager. I expressed my frustrations; she explained she just became aware of the situation and would look into it and get back with me the next day. Jay apologized by saying he is only as good as the information he is given.
Brenda did contact me the following day in a timely manner. She explained she had contacted underwriting and that the appraisal expired so they requested an extension. She explained the appraiser agreed to do it right away. Brenda explained once that was received she had the file tagged so it could be routed immediately to the correct underwriter for completion. She stated she would call me with an update the following day. Jay and Brenda also indicated they expected we would close by Wednesday 12/8. I explained I would be in Fairbanks for business the entire week. Brenda indicated arrangements could be made to close in Fairbanks. She would let me know once we had a firm closing date. I received no contact from Jay or Brenda until Monday 12/6 or Tuesday 12/7, which was initiated by me. I had not received a return phone call on, 12/1, 12/2, or 12/3 from Brenda. However, she later left me a voice message stating she did call me on one of those days, however a check of my voice mail at all contact numbers I did not have any message from Brenda. Jay did return my call early in the week 12/6, he explained we should close any day. I explained I was in Fairbanks and to arrange the closing for Monday 12/13 or 12/14 if necessary. I was again contacted by Jay on Tuesday 12/7 requesting I provide additional copies of my paystubs, since those provided initially were now too old. These were provided to Jay via fax within hours of his request.
Upon my return to Wasilla on Saturday 12/11 I had not heard back from Jay about a closing date. On Monday, December 13, I called Jay. During that conversation he explained we were still not ready to close. He said he could tell the loan was in the process and we should have it ready for closing any day. At this point, I requested to talk with his Supervisor Brenda’s manager because it is clear neither he nor Brenda have the ability or authority to correct the issues.
I immediately contacted the local area manager Rod. He was out of the office so I left a detailed message of my concerns and requested a call back. Rod returned my call within a reasonable amount of time. He indicated he did not have the details of the situation; however, throughout the conversation it became clear he had talked with Jay or Brenda about the details of my concerns. I explained the challenges I have experienced throughout my dealings with Wells Fargo, beginning in June. He stated adamantly he would not take responsibility for the poor service provided by Wells Fargo Financial. I explained from the customer perspective they are one in the same. I explained the issues and the concerns I have about the unacceptable customer service I have received in addition to the money I am losing each month this loan does not close. In my attempt to explain exactly what I was referring to, Rod interjected his opinion several times, which unfortunately were inaccurate to the situation I was attempting to explain. These are the facts I requested he consider for every month this loan does not close:
1. The appraisal expired and had to be recertified.
2. My current mortgage payment is approximately $1525 per month.
3. My monthly expense for taxes and homeowners expense is approximately $300
4. New mortgage estimated payment including taxes and insurance $1250 per month
Current monthly mortgage, taxes, and insurance: $1825 per month
New loan estimated monthly mortgage, taxes, and insurance $1225 per month
For every month this mortgage closing is delayed costs me $658 (per Jay’s calculations) per month cash out of my pocket.
Rod explained he would have to confirm with Jay that this was actually the money I was paying out each month; he stated once he verified it he would consider providing me with a $400 discount on the loan. I explained that was unacceptable. I requested the name and phone number of his supervisor. He provided the name and phone number for Randy Smith.
I contacted Randy Smith immediately and left him a detailed message of my concerns. Randy returned my call a few hours later, approximately 5pm Alaska time. He acknowledged my frustrations; however, was unable to assist in moving my loan forward so a closing date could be set. We also discussed the monthly amount I was losing just by paying the mortgage, taxes, and insurance on my current mortgage $658 total more than if the refinance had been closed. Randy confirmed he checked with Jay and I was having to put out about $658 more a month than if the loan had closed timely. He offered to compensate me with $400, I explained this was unacceptable. I had already lost over $3000, he stated he was unwilling to even consider that amount. I suggested he at least cover the cost of the 50 days plus Wells Fargo Mortgage has delayed the loan which cost me in only monthly costs $1400 (not including the interest costs I am incurring for each day the loan does not close.) Randy then stated he liked round numbers and offered $1000 which I agreed to. I asked him specifically, when the loan will close, he stated by the end of the month. I again expressed my complete frustration of unacceptable service – I have been waiting since June. He stated he had no control over it and could not guarantee a date earlier than the end of the month. I explained to Randy, that if the loan had not closed by Friday 12/17 we would be talking again because I would expect additional compensation for the continued delays. It is now December 23, an accurate summary statement has not been provided to me, nor has a closing date been set. However, I was assured the loan was approved by underwriting.
It was explained last week the reason we could not close yet was due to waiting for a payoff on my current mortgage. On 12/14 the pay off still had not been received. Jay contacted to confirm my November mortgage payment had been made. I assured him I had, but then checked my account and realized I had neglected to electronically transfer the payment. I did so immediately on 12/14. I contacted Jay again on 12/17 because I still did not have a closing date. He stated the payoff had been received but did not reflect my current payment. Considering my current mortgage is with Wells Fargo Mortgage and my refinance is also with Wells Fargo Mortgage it seems very odd that an accurate payoff would not be available immediately or at least within 24 hours.
Throughout my discussions with loan processors, Branch Managers, Areas Managers, and Regional Managers it was clearly conveyed they did not care about the customer service they provide and often discounted or quibbled with me regarding the details of information we discussed. In fact, at least two of these employees eagerly agreed they are working in a broken system. It was also clearly conveyed to me they would give no consideration to the poor service provided by Wells Fargo Financial. However, I will state again in reviewing your web site it is clear Wells Fargo Financial is a member of the Wells Fargo Company.
My story is so similar to everyone who assumed Wells Fargo new anything about fair practice act. Got fired, got behind asked for modification, they asked for insurance claims. They sold my home after saying we are going to do everything to keep you in your home blah blah blah. Wells Fargo foreclosed in 5 months after not missing a payment for over ten years. We had been paying extra on the loan almost each month, we had been paying when we did not even live in the home for over a year due to a fire. Now what I need to know is what is the note, and how do i find out who really owns the note. My original loan was with wamu.
The Wells Fargo people were put together, we were assured over and over, and over that, we would get in front of Wells Fargo before they left and that we would leave with an answer. I waited and waited and was just about to get in front of Wells Fargo and they announced that they were too tired and were going home and we would not be seen. The frustrating part is I was within minutes of being in front of Wells Fargo and they went home when it was my turn. As a result, I am getting all of this non-communication and told different stories every time I talk to someone. This has been a very painful process and has been way more work than it should ever have been – especially since I was told in Phoenix that I would leave with an answer from Wells Fargo.
I am incredibly annoyed by Wells Fargo right now and their constant solicitors phone calls. I understand I am behind on bills, but there is no reason to call this much. I don’t make money on an hourly and daily basis and I wish Wells Fargo understood that. I working on getting money together, but please be more patient. After all I have paid you consistently on my home loan mortgage for the last 10 years! I get calls from phone sales people all the time, and most of them are just looking to make some easy cash so they usually are persistent, however you’d think with more long term goals Wells Fargo would not want to get on my nerves like this!
Wells Fargo are liars and thieves. When I first started having problems they informed me to call their home loan program and also contact the Home Affordable Modification Program. After months of getting nowhere and multiple trials payments I am told that the “Investor” that now owns my loan does not do modifications through the Home Affordable Modification Program. So instead of making arrangements for me to pay off the loan with a low interest rate Wells would rather sell the house to investors and get reimbursed the LOSS from the government which means the tax payers. Wells made money when they sold my loan to investors and now Wells will get paid again from the government that guaranteed the loan. They get money no matter what happens, so why would Wells Fargo ever care about the interests of their customers!!! They can’t lose no matter how bad they run their business!
I was a long time customer of Wells Fargo. The most important feature was my flawless online banking experience. As I learn now they were a rare find. You entered your bills to be paid by the date you needed them paid. If a paper check needed to be mailed, Wells Fargo used to give you an estimate as to when the payment would be received by the payee. Most important, the money did not leave your account until the check was presented to the bank for payment. Now they have all but forgotten about us, the customers! They could care less when or why things get posted, and it’s up to you to guess at when the money will clear for payments!!!
As a consumer in today’s unfortunate housing market, I can’t thank the government enough for making the Home Affordable Mortgage Act. In exchange for a promise from lenders to help consumers in hardship to catch their loans up and avoid for-closure the Federal Government has allotted special bailout funds to these business’s. Wells Fargo Home Mortgage is deliberately doctoring their numbers, misleading consumers that call upon them for help, turning away people with unfair and fraudulent acts, as well as withholding information and documents needed for consumers to stop the for-closure proceedings in a way I believe is to purposely to gain homes in areas that will not only let them recoup their losses, but the equity in that home as well.
I tried to refinance my house with Wells Fargo and I have a good credit score, I owe less balance on bills then when I bought the house as well as I put a large down payment down so I don’t owe a lot. I thought this would help me out in this process with Well Fargo Mortgage, but oh was I sorely mistaken. The person I was working with was concerned about a balance of $38.10 which was going to be paid off that week, but I figured nobody would take such a small amount seriously. Even thought they have gotten Stimulus money they are not interested in refinancing my house, though I have explained the situation. I pay my mortgage early every month since I bought the house, and this is extremely frustrating given my situation. They are not interested in any business, especially mine!
I purchased a vehicle in 2006 with a co-signer at 12.5% (sub prime). It’s supposed to be almost paid off however, they just repossessed my vehicle after almost 4 years of timely payments, the loan being 13 calendar days late, my car is gone. Also, as many other people have posted in their complaints, I have had collateral protection insurance attached on and off over the course of the last 4 years regardless of the fact that I have had full coverage insurance. I really want people mostly to know that there are class action law suits open and moving full steam ahead for most of these violations.
I have been a Wells Fargo client for approximately 15 years. About 1 1/2 years ago Wells Fargo supported my Veteran's Home Loan, for which I am very thankful. Following the purchase of our home, we remodeled using available credit lines and a small loan from the bank. In May of this year, I applied for a loan to help reduce our credit card debt and assist with expenses for my special needs daughter. That request for credit was denied. I did not ask for reconsideration of the loan, although I do not believe I received a fair evaluation. In the denial letter however (Wells Fargo reference 20151470100046), I was told the reason for the denial was: Garnishment, Attachment, Foreclosure or Repossession, Collection action, Judgment, Tax Lien of Charge Off.
I responded to that letter and asked where that information had been obtained, as I have NEVER had any of these problems, nor have any of the three (3) major credit reporting companies ever indicated such difficulties. My letter was apparently forwarded to an Office in Des Moines, where we have traded correspondence for over a month. Most recently Des Moines sent me a letter dated August 6, 2015 and received today; saying that I need to contact Wells Fargo Mortgage regarding my credit bureau complaint. Frankly, I don't believe I have a credit bureau complaint, as they say they have never reported the above, to you.
All I have asked for, is the source of this erroneous information and to make certain it is not part of my Wells Fargo's records.
The owner just left the property a month or so. I would like contact Wells Fargo that others have squatted to an abandoned property in my neighbors. Please direct to the right department who to call.
I am sick to death of you (WELLS FARGO), putting a hold on my card and not contacting me. I have asked numerous times and given my current number numerous times As well as changing it on my online account, and you people refuse to do it. Tonight is my last straw when you shut it off while my daughter is 5 hours from me . EVEN after I told you that my travel plans will be between New Mexico and Texas. I am fed up with your incompetence. I have almost $300,000 in your bank, but apparently that doesn't mean Anything to you. You people can guarantee that I will be removing my money as soon as I find a competent bank.
I have a safety deposit box in the sugarhouse branch Utah for ten years. I went in Monday and they told me they had no record of me. I get no satisfaction at all told me they would investigate. They act like I am at fault. I believe someone at the bank cleaned out my box. I have been dealing with the bank for over ten years. I do not no where to turn.
Multiple visits to Wells branches and still my business is incomplete and immensely frustrating. As a non-profit organization board member I needed to have account statements sent to my mailing address, after our Treasurer died suddenly. Three visits to Wells with the same needs, and I dread going back. The incomplete and conflicting advice has wasted a good deal of my time (not to mention Wells' time), and left me feeling a bit like Alice in Wonderland going into a strange universe.
I have been trying to do a short sale for more than 2 years. This loan was transferred to an attorney office along with other loans apparently because there is litigation between Wells Fargo and a third party. If I call the bank, no one talks to me, and they refer me to the attorney's office.
It has been very difficult to work with the bank through this law firm; we have had more than three buyers that backed up from the deal because when everything was ready the bank came back and asked for a higher amount, or because we did not get a response from the bank and/or the law firm.
Wells Fargo does not want to work with us. We are trying to do the right thing and it is very frustrated when a bank does want to help and our hands are tide.
I called Wells Fargo regarding when I would receive my new debit card, which expires, in Aug. She, Janice, was talking all over me. She just went on and on, with stuff that I never asked her about. I know my rights, and I have dealt with customers for over 30 years, with BBB, as a supervisor. Had I heard my employees talking with customers like she was, her job would have been in question, or in jeopardy. No one called me about amounts that was in questions on my debit card.
I called them about something totally different, She said had I not called, they would have temporary blocked my account, and I wouldn't have known why because, they failed to contact me. I am in Dr's care, and I am very upset, as I have other bank accounts that I deal with. I certainty do not need someone talking over me, like she knew it all, not giving me a chance to talk.
I question the training that you're supposed to give your workers, now that I have experienced this Janice's approach. Very upset with you and if need be, if someone does not contact me, and push it under the rug, I will contact someone else, higher.
I made an appointment to open up a credit card/debit card on Monday May 4, 2015 at the Gardena Location on Redondo Beach Blvd. to get info about consolidating my credit. The girl that helped me, Maritza, said she would call me within 24-48 hrs. I waited and she never called me. I waited until Friday May 8, 2015 and finally called her. I left numerous messages not only on her voice-mail but with her manager.
I spoke to the manager and he said Maritza would call me the following day (Saturday) She never called me. I called back on Monday May 11 and he said he would call me back at 5:30 that is when I get off work. He never called me. I am getting frustrated that no one is helping me, giving me the run around.
I don't understand this poor customer service. If they can not help me they should let me know right away instead of wasting my time. I find it really upsetting and I will take me questions and need of help to another location. I just want to let this go noticed that this bad customer service and something should be done about it.
I received my bill on 05/08/15. It showed my last month payment that I mailed on 04/20/15 was not posted and a $26.00 late fee was added to it. I checked my bank statement and the check had not gone thru. I went online right away and made the payment (that was 6 days late) plus the current month payment.
On Sunday (Mother's Day) I received FIVE Phone calls from Wells Fargo!!!! I explained the reason and said I had made a payment. FINALLY after the 5th call every half hour, the calls stopped. Well, MIRACULOUSLY, the next day my check that was sent in April was found by you and posted!!!!! Not sure how that was just FOUND the next day! Harassing phone calls on a Sunday for a payment that you must of lost in my file somewhere, plus a $ 26.00 late fee???? Really??
My wife got talked into a WF Visa. Said it would pay 5% points redeemable in cash. The refused to tell her how to redeem points. Told her do it on line or the phone. They no longer have personal service. When we try to do something on the phone we usually are on hold for 1/2 hour. This is not the only complaint. This is just the straw that broke the camels back. If I listed all the complaints it would look like a book the size of war and peace. Pain in the but to switch banks but We are going to do just that.
On April 28 2015, my parents arrived for a scheduled appointment with Annelyn Vitug at Wells Fargo located at 672 Battlefield Blvd Chesapeake, VA. My elderly Mother, confined to a wheelchair, had to use the restroom. I asked the teller where is the restroom? He said, we do not have a public restroom. Then a bank representative told me to take my mother across the street to Rite Aid. I pushed my mother across a busy street in a wheelchair to use the restroom.
How can your staff be so insensitive to an elderly person confined to a wheelchair? Your facility has handicap parking and ramps, but no restrooms?!?! The staff at Wells Fargo at 672 Battlefield Blvd Chesapeake, VA should be ashamed of themselves. How dare you send an elderly woman to another establishment to use the restroom. The experience was very humiliating to my parents.
Every year I get notice from Wells Fargo that my mortgage is going up do to insurance or tax increase. It is never specific as to which went up. I found out neither has increased. I believe Wells Fargo is using a standard form letter just to increase payment. I have called to get the increase corrected and all I get is there is nothing you can do until next year when Wells Fargo access again. It is a circle of rip off with the only end is to get out of business with Well Fargo. I am currently research lawsuits against the company to put a stop to this.
I've waited 4 hours for an underwriter to finish my loan. The loan person inside Wells Fargo said it would take 15 min to look at it. I've been sitting in here for 4 hours and the guy is waiting for his auto loan check so I can receive the truck I am buying. Poor service on the other end. There needs to be a underwriter at every bank so things go smooth. This is a bad day if you see this asap help.
Wells Fargo charging customer for copies of checks. (check 21) this charging started on my accounts several months ago. Bank stop sending copies with monthly statement. When local bank (granada hills branch) was asked about this (surcharge for including this in statement now applies) $1.00 per month or per check - bank did not make this clear.
This just show how little corporations care about costumer service. I have had over a 20 year banking relationship with wells fargo. I would like justification -under check 21 law - California, how wells fargo can legally charge these fees. I will consider moving my funds to another bank, I also have maintained a balance of over twenty thousand dollars in your bank. (small amount - I know) I would rate this bank with an F- , if there was a lower score - wells fargo would get that from me.
My name is Keith D Dawson. On March 14 2015, I visited the Wells Fargo branch at Southgate Mall Elizabethcity N.C 27909. My purpose was to take advantage of 0%APR credit card. I told the banker Cindy Walker that I already have one of their cards. That I did not want to carry another card. That I was able to payoff original card. So I wanted to know the best way to go about applying for a new card. Do I just apply? Or do I pay off card first? Cindy applied for her words the top of the line card. I was approved but for a much lower credit limit. Later the next week, Cindy called me. She said that if I payoff the original card they would be able to transfer my credit limit from the original card to the new card. I do not know who she talked to.
March 21 2015, I returned to the branch. Talked to Cade Turner about paying off original card. He called someone in that dept. I was advised on the phone by that person (name not known) to pay off and CLOSE original card. Then they could transfer my credit limit to the new card. I did this over the phone at that time. I was then told that they did transfer and combine my credit limit to the new card. Then I was told the 0% apr does not apply because of the card I had at the time. I applied for the new card not only that but my interest rate is HIGHER than the original card.
March 28 2015, I returned to the branch. I talked to Jermaine Dillard about my problem. He called that dept. and was told their was nothing that could be done because of the original card. He made notes and told me he would put them on Tonya Schmitt desk the store manager so she could get involved in it.
April 3 2015, I returned to the branch. I talked with Tammy Spruill. She called the dept. that handles this and again was told nothing could be done . Tammy sent a email about my problem, including my contact info. I did not receive a call back from her the next week. Sometime during that week, I was on the well fargo web site and noticed all my rewards points gone.
April 11 2015 I returned to the branch. This time I spoke with both Tonya and Cindy. Tonya said she would make a call to expadite affix to the problem. Then told Cindy what she had to do on her end.
April 17 2015 I returned to branch. Cindy tells me that the only thing that can be done is to reverse everything that has been done. They will reopen the original account at original credit limit and interest rate and restore rewards points. I did none of this on my own. All was done at the bank's advice.
So, in a attempt to get 0%apr credit card. I get the top of line card not at 0% but higher rate than I had before and loss of rewards points. The bank's fix: reverse everything like nothing ever happened. This is a bank error not mine. I thought the goal of this bank was my financial success. How is this helping me to succeed financially? If you can not help me please give me contact info of some one who can. All I want is the 0%apr lower interest rate my points restored
I was trying to use on line banking and was denied access due to my reporting fraudulent activity previously. In or to gain access, I was asked a series of questions that I never was asked by the bank, including what state was my social security card issued in. I gave an incorrect answer by using the state my card was issued in rather than the state my mother used to enroll me in Social Security and realized I never gave that info out. My father, who is 82, had the same thing happen except his answer was correct, and the fraud employee refused to recognize that even when my dad insisted. The question is where does the info come from and why is the account owner not asked to verify the info? Lastly, why does the fraud department not ask these questions when the account is applied for and insist on using info that is either incorrect or unknown to the user.
I have applied for secured credit card which means that it is my own money that the bank is taking, I was contacted by the bank to apply for it despite the fact that I mailed my application, I was told that this will take five minutes and ended up being half an hour on the phone. Than I was notified that I need to go to any Wells Fargo branch to submit my SS card which I did. Now I received a letter in the mail from Wells Fargo asking me to mail a copy of my SS card !!!!! (Great secure method).
I called the number stated on the letter, and a guy called Chris answered my call. The guy was so rude, he would not listen to what I was trying to tell him and kept on talking over me, ( great customer service NOT!). Now Chris wants me to go back to Wells Fargo branch to submit another id ..... I would like to remind Wells Fargo that secured credit card will be using my own money and the bank's money and for that I have to keep going forward and backward to the bank.
When I asked to speak to a manager, Chris respond was " there no manager to speak to you" I find it very difficult to believe that a bank have no manager to talk to clients !!!!!! At this point I told Chris to cancel the application and his resonate was " ok than". This was my first experience with Wells Fargo and I am surprised that customer staff can get away with such behavior. I will expect to be called by a senior member like a manager if Wells Fargo got any, to explain why customers get treated in such a bad manner and what will be done about it.
Wells Fargo Made me accept a Bank Cashiers check in lieu of straight cash, the amt was 20, 000.00. The Check was acidently thrown away, as the Reciept looked exactly like a check and was on top. In small print it said customers copy. AXX Backwards to start with, and they prob have made a lot of money by making this easy to mix up. I went to the Bank and ask Wells fargo to place a stop payment on the cashiers check and re-issue me a replacement.
First Wells fargo said no problem, we can do it immediatly for .02 percent fee. Then after 2 hours of paper work and waits, that changed to a 2 percent fee 400.00. I was PO about this out landish fee, and Wells fargo inisted they get this fee up front. I paid it, and they said I would have a replacement check in a couple days. A day later they called and said they were refunding my 400.00 and I would have to wait 90 days to get my money back.
Wells fargo then refused to put anything in writing, or provide me a copy of the cashiers check. I filed on line complaints with the Federal reserve. After that Wells fargo Fraud dept has shut off my ATM Cards on a dailey basis, they leave only one on. Of course its the one that does not have any funds in that account. So I am forced to use a card with no funds and get whacked over and over again with 35.00 over draft fees. I called Wells fargo and complained and ask that these over draft charges be removed, as they were making me use a accout with no funds. They refused becuase I filed complaints with the FEDS. Is there anyone out there who will assist, I want to file a class action law suit. This has to be a clear violation of the RICO LAW
On March 23rd 2015 , I deposited two checks into my bank not knowing that my bank not Wells Fargo had put a two day hold on the larger check. I deposited a check into my sons well Fargo account that day for 1,900 so he could get an apartment. The check did not clear because of my banks hold and Wells Fargo put a hard hold on my sons account. My check cleared on the 27th when Wells Fargo re deposited the check and the 1,900 has disappeared. Wells Fargo states it did not clear my bank had to send several faxes for 2 weeks saying the money was removed by Wells Fargo.
I have been on the phone with them every day requesting my money back since they refused to acknowledge to my son that they had the money. Yesterday my son account was closed because it was not beneficial to Wells Fargo to have him as a customer. Now they acknowledge they have the money however he has been told he has racked up insufficient fees for the last 3 weeks even though all along they have my money and after the fees are taken out they will mail him the check which he will receive in 7 to 10 days. I went back to bank demanding my money stating my son has been homeless in a different state all because they will not release the money, they could have cared less stating there's nothing they can do. To date no check . How can a financial institution steal people hard working money and not be standing before a judge for fraud.
Flooding in my home occurred on February 16, My insurance company settled my claim. Sent me the check along with Wells Fargo's named on the check. Went to a branch near my work to get them to endorse it. I was informed there was a check list I must provide before any money was to be released. I submitted all documents they had sent, each day I call to get the status of my claim, there seem to always be one more thing they need, whether it be a signature missing from contractor on the estimate of their work, even though their signature is already on waiver of lien and W-9.
The affidavit and release clearly says that it needed to be notarized, one of the representatives I spoke with, said none of the paper I submit need not be notarized. But of course I needed to get that notarized. Clear air test clearance, called my insurance company, they said in the state of California it was not required, unless it was mold or fire that cause the damage to my home. Now they want the proof (receipt) that the company who did the asbestos abatement was paid. My insurance company paid them, I have no reason to have such a receipt. So now I wait for them to send it to me, so I can submit it.
Each time I have called, they are wanting documents I have already submitted, that was not showing on their computer even though it was clearly posted on my to do check list as approved, of which I have checked on line the night before. There have even been instances that they couldn't pull out my account to find my papers I submitted. I got to speak with a representative, that was helpful, she told me that she was going to review all the documents I submitted and that she would get back to me. 3 days have passed, no phone call. So I tried to reach out to her , I was told they didn't know who she was.
I am going on my 8th weeks without the use of my home. Besides all the money I have spent on faxing, express mail, and notary, I had to rent the pod to store my furniture in for another month. Not to mention the contractors demanding to be paid. I already had one of your inspectors come out to my house once to show that work is being done to my house. Your company just keep on knit picking, as to delay release of money needed to complete my home.
I made a withdrawal for $940.00,on 04/03/15, the teller had not scanned the money,through the money machine.She counted out (nine- 100 $ bills,and (two- twenty $ bills, knowing that (one-100$ note, was already marked,with a pen marking,which it automatically. Should have raised a "red flag" after all we as customers put our trust in the bank, it should not have been given out at all ".i thought it was marked as a good note" so i went to make an ATM deposit at BofA just down the street, the Atm accepted all (eight-100$notes,but one.i then went inside the branch,to a teller to finish my deposit,the teller scanned it, and said that it was a "counterfeit" note,so we have to keep it and fill out a report ,and send it to the "Secret Service" leaving me out of a "hundred $ dollars,which came out of my direct deposit from Social Security. I then waited for the receipt to be faxed back from the Secret Service as proof that the receipt stated "Counterfeit" , in hoping to be reimbursed by wells fargo,but was told that one you "leave the premises. We cannot do anything about it, myself having psychological. Issues in understanding what is happening,i feel that as a loyal wells fargo customer, that i have been taken advantage of.I really hope that this does not continue to happen to other customers.i would like to be reimbursed.
I went to the Dana Point, CA branch on Golden Lantern St. on April 1, 2015. Previously, I went to the branch office in Laguna Niguel and needed to present my husband's death certificate on 3 different dates. The last visit at the Laguna Niguel branch, included eliminating my husband's name from the account. About a week later, I found I could not access online banking. The reason I went to the Dana Point branch was to find more competent service. I encountered Richard Toscano, Assistant Manager with my problem. The problem was that my deceased husband and I were sharing the same profile for online banking. The information Mr. Toscano provided was accurate, however, his manner was unsympathetic, defensive and dismissive. He would benefit from some education in people skills. I don't believe I am the first client with a death of a spouse and a similar problem. I also believe there is a way to discuss the joint account and profiles without breaching confidentiality as Mr. Toscano implied. I was unprepared to discover I was blocked out of online banking. My suggestion is to provide a detailed explanation of the implications of removing a name from an account. As a result of this encounter, I am considering closing my account with Wells Fargo bank.
I am having a very difficult time getting help with my mortgage payments. I have been declined based on my affordability but I would not be asking for help if I did not need the help. I can't afford my payments and I have been fighting with Wells Fargo for almost 6 months. I DO NOT WANT TO LOSE MY HOUSE TO FORECLOSURE. We have left several messages for our single point of contact and she does NOT call back
Your branch at 1681 West Fm 646 in League City Texas is without doubt the most user unfriendly bank I've ever visited. Today I went to cash one of my company checks made out to a laborer of mine which he endorsed and I also endorsed and your bank manager refused to cash it. A procedure I've done at that very bank many times in the past. Mind you now, this is a check drawn on my company account and endorsed by me and I provide adequate ID. That bank manager (642795) would be better placed in a Walmart store. Fortunately for you, your bank across the highway employs individuals with a good amount of common sense and although in-convenient for me, I was able to conduct business there. That branch would be better closed.
Hi – I was just shopping at the Pacifica California Safeway store, where there is a Wells Fargo office. I was appalled at the way I was treated by the counter clerks. I do not normally bank at this location not much at Wells Fargo, and I bank at several other banks, where I hold most of my funds, and will continue to do so. I stood by the counter, waiting patiently. The clerks all looked at me and they saw me waiting. They did nothing. They did not say anything. And then when someone opened up to help with customer service, hey took an older gentleman before me. He had been waiting there less than I had and he was not in any sort of line. And then the next person opened up their teller window for customer service, then took another person who was waiting at a line around the corner.
I protested, and said you see me waiting here… don't you? I've never been here before and don't know where your lines are. I'm standing right in front of you. And I know you looked at me and saw me waiting. Are you going to tell me that I have to go wait in that line now? The tellers just looked at me and said there's a line. Unbelievably bad customer service. Appalling.
Mike the manager of Desmoines Wa. Branch, jumped the gun having me set up an estate account for my brothers Tyrone Lewis who passed 2/24/15 He was not licensed to set this up he had Angela do this and she said,after calling your brokerage dept. telling me I had to go to probate. They said that there were no beneficiaries for this account. Ty's son and daughter were the beneficiaries on the checking and savings account and received the money and the account was then closed. I could not get to first base at the court house so I had to use my lawyer Brian Russel. Ty had a will and I am the executor. When I called your department and was told it was an annuity and Paul and Jennifer were the beneficiaries and no need for probate. I am upset because I had to spend about $1,500 of my money to pursue something that was wrong information.
Foreclosed property in Jamaica NY in which Wells Fargo refuses to evict the drug addicted squatters that are using the home for drug transactions and other illegal activities. The police has been called to the home numerous occasion, the grounds are not kept up and drug addicts continue to occupy the property. The address is Jamaica NY 11434. Numerous calls have been made about the situation but nothing is being done especially the previous owner has been deceased for a number of years... It will force us neighbors in the community to contact the public advocate to investigate Well Fargo policy on their procedure with foreclosure. Neighbor whom must deal with this everyday!
I informed a teller at Wells Fargo that I was told by my doctor that I could no longer work due to kidney disease & was filing for disability. I asked them, as a long time customer what I could do to mitigate fees associated with being overdrawn. I told them I was waiting on my tax return to be direct deposited any day but I didn't know if I should just close my checking account and keep the savings open or how I should proceed. I was told that as a long time valued customer, they would be happy to simply cap my fees at a daily rate instead of a per insufficient transaction rate which if the deposit!
My mother took out a Reverse Mtg loan with Wells Fargo in 2006. She died on January 22, 2015. I have been trying to get a payoff amount from them so I can pay off the loan and retain possession of the home. I sent them a copy of my birth certificate as directed to prove I was a daughter. They have denied that request and will not give my sister the information either, even though she is listed as the contact person on the death certificate which was sent to Wells Fargo.
This is concerning a loan I got last month to purchase a boat. Instead of a boat loan the loan officer gave me a personal loan at 9% interest. During the process I asked the loan officer if I could just cash in a cd that I had and make the boat purchase instead of getting a loan. Her response was that interest on the loan wouldn't be much. Ha! My first month was over $90 interest which is way more than the $25 for cashing in the cd early. I have no doubt that she knew what she was doing. This was at the Pinson Alabama branch. Well I cashed in the cd and paid off the loan today and it cost me over $68 more than it would have if she had been honest. Is it Wells Fargo's standard operating procedure to screw the customer regardless to make a dollar? This could all have been avoided if she would have said yes it's cheaper to cash in the cd and let me pay for the boat to begin with. I have got a lot invested thru Wells Fargo. This has thoroughly made me mad and I'm not sure what I'm going to do but I'm thinking about it.
I made a mobile deposit on 3/18 and it said successful. Then wells Fargo took the deposit back out of my account. Called and they have to figure out why and may take 10 days? Why? This is the stupidest thing I have heard they are really that in component?
I am getting very suspicious e- mail about me being awarded a large sum of money from Wells Fargo 5071 Moose Falls Drive Las Vegas, NV the e-mail that was sent to me stated that I have to send $250 for insurance of receiving this large sum of money. Here is the information email@example.com hotline 0114400801 Mr.William Donahue, Regional Fiduciary Manager/ Secretary general, head of the wells Fargo bank branch of Las Vegas. NMLSK ID 39880. I am trying to confirm the truth of this e-mail.
Poor single, elderly, Mexican American customer has health issues, after years of making mortgage payments could not anymore so we tried to sell home with Wells Fargo telling us they would assist....... Finally received cash offer closing today and Wells Fargo stepped in and said NO because it was already in forclosure process for April 7th 2015. This closing would have paid off existing loan and this home has a FOUNDATION ISSUE of about $12,000 which Wells FARGO knows about!! So they will take less money, hurt this poor ladies credit all because the process was underway? Wells Fargo strikes again but many good realtors in SA won't use them again regardless!!!
I made an online payment to my credit card account in the amount of $5,000 on February 27, 2015. I made similar payments to Chase and Bank of America as I am in the process of paying down my credit cards. The Chase payment posted the next day and Bank of America posted on March 2, 2015. When the funds still had not posted and were not available at Wells Fargo on March 3, 2015, I called to enquire why. I was initially told that because of the large amount of the payment it would not post for 4-5 business days. I asked for a supervisor and was told that any online payment in any amount is held for 5 business days while they check for availability of funds and fraudulent activity. I took great issue with this and demanded that my payment be posted and funds available today, March 3, 2015.
I was rebuffed and told that they were not my funds, but belonged to Wells Fargo and essentially on loan to me via the credit card. I then reminded this incompetent, unfriendly person that I had a checking account with Wells, two auto loans with Wells and that I took great offense to them referring to my transaction as possibly fraudulent. I contacted my bank and they confirmed that Wells already had possession of the $5,000 and they had no internal policy of holding funds beyond 2-3 business days. I advise anyone with a Wells Fargo credit card to never make an online payment, but pay in cash at a Wells location via a teller. Totally non-customer friendly bank with incompetent supervisors with no ability to communicate in a professional manner. I would give ZERO Stars for my experience!
On February 9, 2015, I took all of my documents to HR Block office to prepare my taxes, the tax advisor, Diana Stafford, informed me that my Form 1099-R from Wells Fargo was coded as Taxable income. This was a ROTH IRA that was transferred from CT where I had opened and contributed to it after taxes, 1099 should have been coded non-taxable as I am 64 years old and retired.
I drove to the local branch office in Clemson, SC and spoke to Chase Fryer, Customer Sales & Service Rep. who assured me that he would get it corrected and would notify me within 5 business days. I never heard back from Mr. Fryer so I contacted Ron Szczepanski, Financial Advisor, and he in turn referred me to CSR named Rachael at (864) 255-8244, she also assured that she would look into this matter and call me back, which she did not.
Messages were left with no return calls. I was finally directed to another CSR, Mae Reid at (864)467-2808 and was told that Rachael was out of work due to family emergency, and that Mae would now assist with this matter. I spoke to Mae last week and she told me that she had turned this matter over to the Legal Dept. It is now March 2, 2015, and this matter has not been resolved and it prevents me from filing my taxes in a timely matter and I expect a refund. I respectfully request that this correction to my Form 1099-R be expedited and mailed to me ASAP and in any case no later than March 9, 2015.
I just found out my Wellsfargo credit card has unusual activities today, was panicking and called the lady trying to close it. She was very impatient with me and was giving me a lot of bs later I found she was lying. She was obviously having a bad day, and let it out on me. Cause I let her know I was having billing concerns and fraud... ask if she can clarify for me, which is within my right as a customer to ask. She started to raise her voice and said I should make up my mind what I wanted to call for... I even told her I selected the billing department cause I have questions. Anyway the fraud was more of a concern so I ask her to look into it.
Without letting me know she will close my card account altogether, I told her I might need to look more closely into the bill... she raise her voice again and said is this your only fraud charge or not... then pressure me to answering a yes or no only. As I was explaining to her I called her right away cause I found one, I'd need more time to look over, please stop my card now just in case... she told me this "I'm going to stop the card and you can view the account later and let me know if there are others ones you missed". She LIED. She only close my account... I end up found out after I hang up and had to call back again to resolve it through another girl who is nice enough to help.
At this point, what's running through my mind is I've being a loyal customer for over 8+ years. I was always telling others how great the service was. Now I'm traumatized by that lady's bad attitude toward her work and I didn't need or deserves this kind of treatment for banking through you guys.
So I went to do my cash refund for income tax and then is the 1 year that I have used well fargo for direct deposit for anything and I used the check that I signed up with for the saving account and they never informed me that they have a efile rounting number I contacted customer service to see if the direct deposit with go threw they told me no because of the routing number is for deposit in the bank not direct deposit messed up my taxes. Wells fargo sucks balls
I am a Realtor. I submitted an offer-to-purchase in late October to resolve a foreclosure problem for a mutual client. This would result in a large payment to Wells Fargo, and saving a home for our client.
However Wells Fargo will not phone me, E-mail me, Fax me nor anything. I guess a wait of 4 months is not enough? I have called, Faxed, E-mailed until I have lost count in trying to get someone to talk to me. My client has been assigned a number of agents from Wells Fargo, but every time I think I have found someone to help, that agent disappears, and I have to start all over. Yet, Wells Fargo continues to call the client, who gives the agent my name and number, but I never hear from them. Wells Fargo should be embarrassed about their lackadaisical attitude toward the American public, which keeps them in business.
November 5th, 2012
I am an American Citizen who lived in America for 30 years now. I speak perfect English, but still have a strong accent. This is the first time I was treated with discrimination and the first time I filed a complaint.
I went to Wells Fargo Bank in Orem, Utah, to get some documents notarized. I waited a while before this lady rushed in. She was probably out for lunch. She was very rude to begin with, and I could tell from the beginning she was going to be difficult on me.
She told me she could not notarize my papers because they were in another language. I asked her if someone could translate them and she said that although they had two Spanish speaking employees they could not and gave no explanation of why not. I asked her to just notarize my signature and she said no. I told her that I was a long time client of over 20 years and that I had done that before in that bank many times. She told me it is illegal to do that. I then asked her to give me a letter saying it was illegal so I could send it to the Brazilian Consulate in Los Angeles who requested the documents to e notarized, and she said no. I asked why she would not give me a letter and she got very defensive and said I was calling her a lier, which I never did, not even implied it... I had no reason to say she was a lier.
I then asked her to at least notarize my American passport copy and she said no again. At this time it was an American document, so why would she say no? So I asked her why.
She then asked me to leave the bank in the most cruel form. She said: "Leave the bank now". Her voice was raised when she said the word now. I worried that she would call the security and I would go to jail for something that I was not even aware of. So, without saying a single word I left the bank crying. I just could not believe someone could be so cruel and treat me the way she did. During our conversation she said several times that she did not care if I had no other way to notarize those documents...I am sure she would never treat a white American that way, I knew she treated me that way because of my race and accent.
She had no right to make me leave the bank since I have an account of over twenty years in there. I had deposits to make that day. She ruined my day and caused a lot of troubles for me that day. Even if she would deny helping me with the Brazilian documents, she had no right to deny the help with the American documents. I was nice and respectful to her and the only thing I said to her in my worse moment was that I was going to close my account in that bank. The cameras in the bank can prove my words.
Well, to make things even worse, I went to another bank, Bank of American Fork, and within five minutes they had everything notarized. The lady who helped me at this time said it was not right for Wells Fargo Bank to deny me that service, since all they had to do was to recognize my signature and they did not have to identify that the document was in Portuguese or any other language, all they had to do was to recognize my signature. I was the one signing that the document was true. But the worse part, where we can tell that this Wells Fargo Bank employee was out there to get me is when she denied helping me with my American passport copies. I had my passport there so she could see it...
The reason I needed there documents notarized was a request from the Brazilian Embassy in Los Angeles. They require that I a public notary recognizes my signature to be true in documents or copy of documents in order to issue me a passport. It is not something that I have a choice and although I have an American passport, Brazilian laws require that I also have a Brazilian passport to enter Brazil. In either case, even if notarizing the Brazilian documents was not a possibility (which the other bank strongly disagreed), why not do it for the American passport copy?
My husband tried to talk to their manager, but he said that he knew about the situation and the lady was right to deny me service. The problem is she did not deny me the service nicely, she was very rude and asked me rudely to leave the bank and that was the most humiliating moment of my entire life. Why should I leave the bank if I have an account of over 20 years in there?
We will be closing that account this week as well. This lady was a racist of the worse kind, a kind that I have never seen before and I ask you to please take action. She was so full of hate towards me. Although this should not matter, what this lady did not know is the fact that although I was born in Brazil my ancestors were from Louisiana and they served in the Revolutionary War and died for this country. The parish of St. James was named after my 5th great-grandfather who came to America in 1720...Anyway, none of this information should even help you, but I just tell you that because of the nature of the injustice against me and the way it made me feel.
If you ask me what I like to see about this situation, I will tell you that I would like the Wells Fargo Bank to take action against her and possibly the manager who did not care about my situation. I do not know her name, but she set at the first desk across from the tellers, notarizing documents and she was probably in her thirties, white woman, dark mid length hair, green or blue eyes, skinny, about 5'6" height... This incident happened today at lunch time, around 1:15 pm.
Thank you so much for your time. Please let me know how I should proceed with this matter.
4417 N Stafford Court Provo Utah 84604
I have been a Customer of Wells Fargo for years. Wells Fargo has always been professional, helpful and polite. Imagine my surprise
and confusion at the rude behavior I and other customers have to experience just to continue Banking at a Wells Fargo.
The Wells Fargo Office in Stayton, Oregon is located in a small Store Front Office in the Safeway Store. I have recently relocated
here from Salt Lake City and I am accustom to politeness, professionalism and customer service.
This small Branch is poorly run and the Management and young Staff think this a franchise they can run as they want.
I believe this branch must be investigated as it is a disgrace to the Good Brand and reputation of Wells Fargo.
Contact me and I will be happy to relate personal experiences, also name others with similar negative experiences.
Jerry C Walters, 801.696.4355
i tried to set up a payment to be auot drafted out of my checking account 4 or 5 times over the phone and was given the run around by everyone i talked to. i am not the account holder for the payment that i was tring to set up, my wife is ,she told your reporsentive to talk to me about setting this up .they would not conect me to a superviser and i was told that i could only set up this type of payment for a 4 month period. my wife and i are veterans and we fought to protect this country,we dont appercait being given the run around by your employes. by there acctions i was ready to tell you instation to take your loan and shove it , and your bank would have been out 10,000 dollars . also we dont like calling and talking to a bunch of fricken forners ,if you broght these jobs that you have farmede you over seas back home to america maybe the american economy would wouldn;t be in the shape its in. i find your employes to be very unfreindly and there behavior to appaling to american vetrans. martin moody so f**k you very much
To whom it my concern I called in to make a payment to customer service. The payment was schedule to be paid on Jan 25 th 2013. I then proceed to ask the representative would my mortgage be in danger of foreclosure she stated that it would not go into foreclosure as long as Made the payment by the 25th. . On Jan 17 I got a call stating that home my home was in foreclosure and that I needed to pay the balance due. If I would have been told that I needed to make a payment before the the 16 th I would have. Do to this misrepentation my home should not be in foreclosure and i should be allowed to make my monthly payment per schedule and work toward getting caught up. Please contact ASAP at 813-494-7067. Carlton Brunson
credit defense department. In August I open a credit card. I was not aware that I signed up for this program. In March . I mention to them I wanted out. They stated I would be cancelled. On or about 4/23/12 I called and was concerned about my bill and I spoke with Mr. John Vitao he stated he did not see anything where I had called to cancelled the program.
When I called that department-defense Mr.Zack, stated he did see where I had called to cancelled it in March, he did not know why it had not been cancelled.Then a few days letter I received a copy where my signature had been signed on a piece of paper. When I signed there was a very small machine I signed with and could not see all of the paper work.
If this is the case I have a right to cancelled this program. I would like my money back. Also I felt this was in retalation about my phone called. I felt the first guy was not very help full at all. Also this will lead me to cancell my Raymour and Flaingan furniture account. I call Wells Fargo about this matter, so one stated I would get a call in 48 hours. Sofar, no response as of yet.
I was charged a wire transfer fee from Wells Fargo credit defense refund that I thought was unreasonable. In attempting to call and take care of it amidst all the other things that I would rather be doing on a Saturday I encountered Casandra at your phone bank. When I could not remember my last Wells Fargo transaction refund amount the date and place of it, Casandra would not assist me or talk to me about my account though i provided my social, date of birth, address and last deposit amount (which I never had before). Casandra was then rude and spoke to me in a very condesending tone as if i were a child who needed correction. She then refused to transfer me to a supervisor and after she told me that she would she transferred me to the Wells Fargo credit defense automated machine where I had to begin this pain staking process all over again.
I would like to receive a telephone apology from Casandra, an an explanation from her supervisor and Wells Fargo as to why I was treated this way. I am a Wells Fargo customer, it is not Casandras money deposited in my accounts and I should not have to go through an interrogation to ask a simple question about a fee.
I await your response about the Wells Fargo credit defense refund, I believe I am entitled to.
I called customer service at approx 5:00 pm on 11/8/2011 and spoke to a "steve" as he refused to give me his last name I cannot provide it here. I explained that my account had been charged doubly for my monthly car payment as well as a couple of other credit card payments. I asked how this occured. He explaine that it was my fault in some detail. I explained what had occured when I was asked to go in and verify my bill pay set up when the switchover occured from Wachovia to Wells Fargo.
I explained that the dates were detailed on the page showing when a guarantor would receive payment based on my send date. I adjusted the dates to take into that account so I wouldn't be late on my payments. Therefore I ended up double paying on my bills. I asked him why he hadn't explained this step when he "told" me what I had actually done. He told me "rather impertantly" that it was a manual modification that I chose to do. I explained that based on what I was seeing on the screen and the dates being displayed that I didn't think I had a choice.
He was rude and condescending in his tone and his manner. I explained that I would like his name and I wanted to close out my accounts if I couldn't count on WF not to double charge me. He refused to give me his name at all and told me the call was being recorded. I said "good - then you should understand good customer service and that is when a customer ask you something such as your name or to speak to your supervisor that you should comply".
He continued to run around in circles telling me that he would explain and answer my question ... I said ok .. what is your name ... this went on for some time and to no avail. He finally buckled and told me his name was Steve ... again I asked for his last name and/or his supervisor. He continued to circle around the question and was extremely rude. He finally told me he would get a supervisor ... that took quite a bit of time. A gentlemen came on and in a very deep tone said ... something to the effect of ... "yes ... can I help you".
I began to explain about the bill pay miss understanding and got only a couple of sentences in and I was cut off. The loud beeping in my ear was the signal that your organization has some very poor customer service. So this "Steve" was incredibly rude ... I truly believe that the supervisor "whom did not give a name" was a fake. I will be taking my business elsewhere as soon as I can. I am very disappointed in your organization and most importantly in your shoddy customer service.
Mon 21 Jan 2013.- I'm 73, legally divorced in California in 2003, and did have a WFB account since 1992 thru 2003 when I requested that my name be taken off the accounts in light of my divorce. I subsequently left for Chile, my country of birth, to retire on Social Security since it is obvious that I cannot afford to live in the US anymore...not on $1.730 a month.
My daughter, Francesca who lives in California, opened a Direct Deposit (ETA) account at Wells Fargo back in Dec 2012 under my name and hers. The purpose is to receive my Social Security pension and manage it online from Santiago, Chile. The problem arose very recently when using my PC here in Chile I attempted to reach my account online at a Glendale branch and was faced with security questions and answers that date back to 1992 !!!
Apparently, my name and SS# are still in WFB databases and I suspect triggered outdated security questions (mortgage holder in 2000?, my dream job back in 1992?, etc..etc. taken from public records circa 1990s. I called their 800 numbers several times this past week (at one dollar a minute) and I spoke to 7 (seven) people at Wells Fargo Online Banking, Security Questions and Anti-Fraud units but to no avail....they refuse to budge, suggesting twice that I get on a plane from Santiago to California to talk to them in person...
I pressed the point that this was and should be treated as a BRAND new account..and with no relation whatsoever to previous banking accounts with them..Again, no avail, no exception...They repeated their mantra that they were following bank procedures FOR MY PROTECTION and there was nothing they could, unless I went to visit them!! PRESUMPTIOUS, ARROGANT attitude on WFB part with a staff NOT ABLE TO THINK OUTSIDE THE BOX !!! Some didn't even realize I was calling from abroad.
We live in a globalized, cashless, electronic transfer type of society where I can buy and disburse money anywhere in the world...Is Wells Fargo living in such security fear, thinking that every PC that reaches their systems is trying to defraud them ? Bank fraud existed before the Internet and will continue to surface...no matter what... So, please unfreeze my online access and let me manage my account.
My Suggested Solution: Contact the Glendale Branch, treat my account as brand new, and develop new, contemporary security questions through my daughter or myself.
Mr. Jaime Silva
We were charged 4 times to transfer money from our savings account into our checking account...without knowledge. $12.50 each time, totaling $50 in 2 months. They told us the new charges were mailed to us in several letters months before, but that was a lie..we never received a single one. The customer service woman at the bank actually told me the letters were sent back to the bank! This confirms we never received them and it was a bank error. Needless to say despite the fact that THEY messed up..I was told there was nothing they could do about the charges. Unreal. We are taking our money out of this bank at the end of the week.
TD Sucks. I opened a personal checking account 10 days ago and they unilaterally closed it yesterday. I went to the branch today to collect my initial deposit and to know why they didnât want my money. They told me they tried to call me to verify my SSN and address and I never picked the phone. The funny thing is that my phone never rang. I asked them which number they were dialing and they told me that, at this point, it didnât make sense to give me the number they have in their records since the account was already closed.
After reading all this complains I just have to thank TD for closing my account unilaterally. I would never ever aproach them for any kind of business, they simply suck, and big time.
They are rude. They calle me 7 days a week, any time. 8am til 9pm. They calle me at my cell phone. No respect.Â They were very nice, for 4 years, when I paid without problems. I lots my husband. I lost my job. I lost my writght to work in here, since my husband passed away. I am in appelate. No job. I am seniro. I only have the car, that I already paid for more than !$18.000.00 more than the price that I have on the original Contratc with them.
Wells Fargo auto finance threat me, because they know I am alone, don't have an attorney, can't afford one, don't know how to defend in good English. The supervisor I talked, for lower my ammount monthly, called me IRRESPONSABLE! I apid very weel for all 65 months...only because I could not pay these two months, they screem at me, they trheath they will REPO my car. I was feeling so bad, that I hung up the phone and cry a lot.
They charge me "per diem" more than $20.00 day. Needs to be a Law that protect us, to pay so much money in "per diem". I can't loose the car..I just got ajobe, and will get payment only in two weeks..If the come and pick the car, I can't go to work..It is somebody there tjat can help me with sugestions?
My car cost was &31.000.00 + interest of $14.000.00 I alreday paid them $60.100.00 (fees per diem, I think) They said I still need to pay $5.000.00 more. They are calling me 7 days a week. Today Sunday they started to call at 8am again.. I am getting crazy...They don't want to wait or do any agreement..
H E L P!!!!!Â Is there a Consumer Protecction fr this issue or NOT?
You garbage need everyone that hates your ugly rude asses to pull together and leave you boycott you riot you and just really destroy you trashy criminals for the way you treat everyone. And you that work there how the hell can you even be proud to say you work for them. I dont even want to associate with the likes of hells fartgo. Go to hell. I am so sorry for those that has any type of an account or accounts with you. Speaking of legal theives there they are WELLS FARGO but legal so much, They are thei ing criminals. Im glad we have only the small loan for some stupi furniture from a miskellys in pearl ms.
It takes all types of garbage to be able to treat people like they are retarded. I have read alot of these complaints. How do you pieces of trash live to show your faces. They probally cant transfer anyone over to a supervisor because they dont have any maybe everyone in that department is quitting wells fartgo. And others dont want to work for their rude asses. I really love being with Bank of America once you get in you can do most everything by mail and phone. I have requested for a branch be brought to the Richland, Ms. South Jackson, Ms. Areas.
I hate there isnt a branch here. They are a good bank we have been with them for 9 years. Bank plus in Ms. is also pretty good we have been with them 14 years. Those are my banks. My recommendations would b try them. I really do appreciate the people in those 2 banks. We have even had some misfotunes with chase us s bank
I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What's worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW...
I purposely changed my phone number and they managed to call me at work, my new job that I didn't give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: "Well that's not in the notes of your account" Interesting how NONE of the people I talk to are able to be found and there aren't ever notes in my account. Just because I owe money doesn't mean I deserve to be talked to so rudely.
One time, very calmly I finally just asked the girl why she was being SO rude to me. It was really unnecessary to talk to me as she was. She had the nerve to say WHILE talking over me that that was my opinion and she can say what ever she wants. ARE YOU SERIOUS!!! This is the worse company ever. I will always be the person to talk negatively about them and have encouraged many of my friends and family to not do business with them.
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