Wells Fargo Complaints Continued... (Page 3)196+ reviews added so far. Upset? Call Wells Fargo corporate: 866-878-5865
Wells Fargo Made me accept a Bank Cashiers check in lieu of straight cash, the amt was 20, 000.00. The Check was acidently thrown away, as the Reciept looked exactly like a check and was on top. In small print it said customers copy. AXX Backwards to start with, and they prob have made a lot of money by making this easy to mix up. I went to the Bank and ask Wells fargo to place a stop payment on the cashiers check and re-issue me a replacement.
First Wells fargo said no problem, we can do it immediatly for .02 percent fee. Then after 2 hours of paper work and waits, that changed to a 2 percent fee 400.00. I was PO about this out landish fee, and Wells fargo inisted they get this fee up front. I paid it, and they said I would have a replacement check in a couple days. A day later they called and said they were refunding my 400.00 and I would have to wait 90 days to get my money back.
Wells fargo then refused to put anything in writing, or provide me a copy of the cashiers check. I filed on line complaints with the Federal reserve. After that Wells fargo Fraud dept has shut off my ATM Cards on a dailey basis, they leave only one on. Of course its the one that does not have any funds in that account. So I am forced to use a card with no funds and get whacked over and over again with 35.00 over draft fees. I called Wells fargo and complained and ask that these over draft charges be removed, as they were making me use a accout with no funds. They refused becuase I filed complaints with the FEDS. Is there anyone out there who will assist, I want to file a class action law suit. This has to be a clear violation of the RICO LAW
On March 23rd 2015 , I deposited two checks into my bank not knowing that my bank not Wells Fargo had put a two day hold on the larger check. I deposited a check into my sons well Fargo account that day for 1,900 so he could get an apartment. The check did not clear because of my banks hold and Wells Fargo put a hard hold on my sons account. My check cleared on the 27th when Wells Fargo re deposited the check and the 1,900 has disappeared. Wells Fargo states it did not clear my bank had to send several faxes for 2 weeks saying the money was removed by Wells Fargo.
I have been on the phone with them every day requesting my money back since they refused to acknowledge to my son that they had the money. Yesterday my son account was closed because it was not beneficial to Wells Fargo to have him as a customer. Now they acknowledge they have the money however he has been told he has racked up insufficient fees for the last 3 weeks even though all along they have my money and after the fees are taken out they will mail him the check which he will receive in 7 to 10 days. I went back to bank demanding my money stating my son has been homeless in a different state all because they will not release the money, they could have cared less stating there's nothing they can do. To date no check . How can a financial institution steal people hard working money and not be standing before a judge for fraud.
Flooding in my home occurred on February 16, My insurance company settled my claim. Sent me the check along with Wells Fargo's named on the check. Went to a branch near my work to get them to endorse it. I was informed there was a check list I must provide before any money was to be released. I submitted all documents they had sent, each day I call to get the status of my claim, there seem to always be one more thing they need, whether it be a signature missing from contractor on the estimate of their work, even though their signature is already on waiver of lien and W-9.
The affidavit and release clearly says that it needed to be notarized, one of the representatives I spoke with, said none of the paper I submit need not be notarized. But of course I needed to get that notarized. Clear air test clearance, called my insurance company, they said in the state of California it was not required, unless it was mold or fire that cause the damage to my home. Now they want the proof (receipt) that the company who did the asbestos abatement was paid. My insurance company paid them, I have no reason to have such a receipt. So now I wait for them to send it to me, so I can submit it.
Each time I have called, they are wanting documents I have already submitted, that was not showing on their computer even though it was clearly posted on my to do check list as approved, of which I have checked on line the night before. There have even been instances that they couldn't pull out my account to find my papers I submitted. I got to speak with a representative, that was helpful, she told me that she was going to review all the documents I submitted and that she would get back to me. 3 days have passed, no phone call. So I tried to reach out to her , I was told they didn't know who she was.
I am going on my 8th weeks without the use of my home. Besides all the money I have spent on faxing, express mail, and notary, I had to rent the pod to store my furniture in for another month. Not to mention the contractors demanding to be paid. I already had one of your inspectors come out to my house once to show that work is being done to my house. Your company just keep on knit picking, as to delay release of money needed to complete my home.
I made a withdrawal for $940.00,on 04/03/15, the teller had not scanned the money,through the money machine.She counted out (nine- 100 $ bills,and (two- twenty $ bills, knowing that (one-100$ note, was already marked,with a pen marking,which it automatically. Should have raised a "red flag" after all we as customers put our trust in the bank, it should not have been given out at all ".i thought it was marked as a good note" so i went to make an ATM deposit at BofA just down the street, the Atm accepted all (eight-100$notes,but one.i then went inside the branch,to a teller to finish my deposit,the teller scanned it, and said that it was a "counterfeit" note,so we have to keep it and fill out a report ,and send it to the "Secret Service" leaving me out of a "hundred $ dollars,which came out of my direct deposit from Social Security. I then waited for the receipt to be faxed back from the Secret Service as proof that the receipt stated "Counterfeit" , in hoping to be reimbursed by wells fargo,but was told that one you "leave the premises. We cannot do anything about it, myself having psychological. Issues in understanding what is happening,i feel that as a loyal wells fargo customer, that i have been taken advantage of.I really hope that this does not continue to happen to other customers.i would like to be reimbursed.
I went to the Dana Point, CA branch on Golden Lantern St. on April 1, 2015. Previously, I went to the branch office in Laguna Niguel and needed to present my husband's death certificate on 3 different dates. The last visit at the Laguna Niguel branch, included eliminating my husband's name from the account. About a week later, I found I could not access online banking. The reason I went to the Dana Point branch was to find more competent service. I encountered Richard Toscano, Assistant Manager with my problem. The problem was that my deceased husband and I were sharing the same profile for online banking. The information Mr. Toscano provided was accurate, however, his manner was unsympathetic, defensive and dismissive. He would benefit from some education in people skills. I don't believe I am the first client with a death of a spouse and a similar problem. I also believe there is a way to discuss the joint account and profiles without breaching confidentiality as Mr. Toscano implied. I was unprepared to discover I was blocked out of online banking. My suggestion is to provide a detailed explanation of the implications of removing a name from an account. As a result of this encounter, I am considering closing my account with Wells Fargo bank.
I am having a very difficult time getting help with my mortgage payments. I have been declined based on my affordability but I would not be asking for help if I did not need the help. I can't afford my payments and I have been fighting with Wells Fargo for almost 6 months. I DO NOT WANT TO LOSE MY HOUSE TO FORECLOSURE. We have left several messages for our single point of contact and she does NOT call back
Your branch at 1681 West Fm 646 in League City Texas is without doubt the most user unfriendly bank I've ever visited. Today I went to cash one of my company checks made out to a laborer of mine which he endorsed and I also endorsed and your bank manager refused to cash it. A procedure I've done at that very bank many times in the past. Mind you now, this is a check drawn on my company account and endorsed by me and I provide adequate ID. That bank manager (642795) would be better placed in a Walmart store. Fortunately for you, your bank across the highway employs individuals with a good amount of common sense and although in-convenient for me, I was able to conduct business there. That branch would be better closed.
Hi – I was just shopping at the Pacifica California Safeway store, where there is a Wells Fargo office. I was appalled at the way I was treated by the counter clerks. I do not normally bank at this location not much at Wells Fargo, and I bank at several other banks, where I hold most of my funds, and will continue to do so. I stood by the counter, waiting patiently. The clerks all looked at me and they saw me waiting. They did nothing. They did not say anything. And then when someone opened up to help with customer service, hey took an older gentleman before me. He had been waiting there less than I had and he was not in any sort of line. And then the next person opened up their teller window for customer service, then took another person who was waiting at a line around the corner.
I protested, and said you see me waiting here… don't you? I've never been here before and don't know where your lines are. I'm standing right in front of you. And I know you looked at me and saw me waiting. Are you going to tell me that I have to go wait in that line now? The tellers just looked at me and said there's a line. Unbelievably bad customer service. Appalling.
Mike the manager of Desmoines Wa. Branch, jumped the gun having me set up an estate account for my brothers Tyrone Lewis who passed 2/24/15 He was not licensed to set this up he had Angela do this and she said,after calling your brokerage dept. telling me I had to go to probate. They said that there were no beneficiaries for this account. Ty's son and daughter were the beneficiaries on the checking and savings account and received the money and the account was then closed. I could not get to first base at the court house so I had to use my lawyer Brian Russel. Ty had a will and I am the executor. When I called your department and was told it was an annuity and Paul and Jennifer were the beneficiaries and no need for probate. I am upset because I had to spend about $1,500 of my money to pursue something that was wrong information.
Foreclosed property in Jamaica NY in which Wells Fargo refuses to evict the drug addicted squatters that are using the home for drug transactions and other illegal activities. The police has been called to the home numerous occasion, the grounds are not kept up and drug addicts continue to occupy the property. The address is Jamaica NY 11434. Numerous calls have been made about the situation but nothing is being done especially the previous owner has been deceased for a number of years... It will force us neighbors in the community to contact the public advocate to investigate Well Fargo policy on their procedure with foreclosure. Neighbor whom must deal with this everyday!
I informed a teller at Wells Fargo that I was told by my doctor that I could no longer work due to kidney disease & was filing for disability. I asked them, as a long time customer what I could do to mitigate fees associated with being overdrawn. I told them I was waiting on my tax return to be direct deposited any day but I didn't know if I should just close my checking account and keep the savings open or how I should proceed. I was told that as a long time valued customer, they would be happy to simply cap my fees at a daily rate instead of a per insufficient transaction rate which if the deposit!
My mother took out a Reverse Mtg loan with Wells Fargo in 2006. She died on January 22, 2015. I have been trying to get a payoff amount from them so I can pay off the loan and retain possession of the home. I sent them a copy of my birth certificate as directed to prove I was a daughter. They have denied that request and will not give my sister the information either, even though she is listed as the contact person on the death certificate which was sent to Wells Fargo.
This is concerning a loan I got last month to purchase a boat. Instead of a boat loan the loan officer gave me a personal loan at 9% interest. During the process I asked the loan officer if I could just cash in a cd that I had and make the boat purchase instead of getting a loan. Her response was that interest on the loan wouldn't be much. Ha! My first month was over $90 interest which is way more than the $25 for cashing in the cd early. I have no doubt that she knew what she was doing. This was at the Pinson Alabama branch. Well I cashed in the cd and paid off the loan today and it cost me over $68 more than it would have if she had been honest. Is it Wells Fargo's standard operating procedure to screw the customer regardless to make a dollar? This could all have been avoided if she would have said yes it's cheaper to cash in the cd and let me pay for the boat to begin with. I have got a lot invested thru Wells Fargo. This has thoroughly made me mad and I'm not sure what I'm going to do but I'm thinking about it.
I made a mobile deposit on 3/18 and it said successful. Then wells Fargo took the deposit back out of my account. Called and they have to figure out why and may take 10 days? Why? This is the stupidest thing I have heard they are really that in component?
I am getting very suspicious e- mail about me being awarded a large sum of money from Wells Fargo 5071 Moose Falls Drive Las Vegas, NV the e-mail that was sent to me stated that I have to send $250 for insurance of receiving this large sum of money. Here is the information email@example.com hotline 0114400801 Mr.William Donahue, Regional Fiduciary Manager/ Secretary general, head of the wells Fargo bank branch of Las Vegas. NMLSK ID 39880. I am trying to confirm the truth of this e-mail.
Poor single, elderly, Mexican American customer has health issues, after years of making mortgage payments could not anymore so we tried to sell home with Wells Fargo telling us they would assist....... Finally received cash offer closing today and Wells Fargo stepped in and said NO because it was already in forclosure process for April 7th 2015. This closing would have paid off existing loan and this home has a FOUNDATION ISSUE of about $12,000 which Wells FARGO knows about!! So they will take less money, hurt this poor ladies credit all because the process was underway? Wells Fargo strikes again but many good realtors in SA won't use them again regardless!!!
I made an online payment to my credit card account in the amount of $5,000 on February 27, 2015. I made similar payments to Chase and Bank of America as I am in the process of paying down my credit cards. The Chase payment posted the next day and Bank of America posted on March 2, 2015. When the funds still had not posted and were not available at Wells Fargo on March 3, 2015, I called to enquire why. I was initially told that because of the large amount of the payment it would not post for 4-5 business days. I asked for a supervisor and was told that any online payment in any amount is held for 5 business days while they check for availability of funds and fraudulent activity. I took great issue with this and demanded that my payment be posted and funds available today, March 3, 2015.
I was rebuffed and told that they were not my funds, but belonged to Wells Fargo and essentially on loan to me via the credit card. I then reminded this incompetent, unfriendly person that I had a checking account with Wells, two auto loans with Wells and that I took great offense to them referring to my transaction as possibly fraudulent. I contacted my bank and they confirmed that Wells already had possession of the $5,000 and they had no internal policy of holding funds beyond 2-3 business days. I advise anyone with a Wells Fargo credit card to never make an online payment, but pay in cash at a Wells location via a teller. Totally non-customer friendly bank with incompetent supervisors with no ability to communicate in a professional manner. I would give ZERO Stars for my experience!
On February 9, 2015, I took all of my documents to HR Block office to prepare my taxes, the tax advisor, Diana Stafford, informed me that my Form 1099-R from Wells Fargo was coded as Taxable income. This was a ROTH IRA that was transferred from CT where I had opened and contributed to it after taxes, 1099 should have been coded non-taxable as I am 64 years old and retired.
I drove to the local branch office in Clemson, SC and spoke to Chase Fryer, Customer Sales & Service Rep. who assured me that he would get it corrected and would notify me within 5 business days. I never heard back from Mr. Fryer so I contacted Ron Szczepanski, Financial Advisor, and he in turn referred me to CSR named Rachael at (864) 255-8244, she also assured that she would look into this matter and call me back, which she did not.
Messages were left with no return calls. I was finally directed to another CSR, Mae Reid at (864)467-2808 and was told that Rachael was out of work due to family emergency, and that Mae would now assist with this matter. I spoke to Mae last week and she told me that she had turned this matter over to the Legal Dept. It is now March 2, 2015, and this matter has not been resolved and it prevents me from filing my taxes in a timely matter and I expect a refund. I respectfully request that this correction to my Form 1099-R be expedited and mailed to me ASAP and in any case no later than March 9, 2015.
I just found out my Wellsfargo credit card has unusual activities today, was panicking and called the lady trying to close it. She was very impatient with me and was giving me a lot of bs later I found she was lying. She was obviously having a bad day, and let it out on me. Cause I let her know I was having billing concerns and fraud... ask if she can clarify for me, which is within my right as a customer to ask. She started to raise her voice and said I should make up my mind what I wanted to call for... I even told her I selected the billing department cause I have questions. Anyway the fraud was more of a concern so I ask her to look into it.
Without letting me know she will close my card account altogether, I told her I might need to look more closely into the bill... she raise her voice again and said is this your only fraud charge or not... then pressure me to answering a yes or no only. As I was explaining to her I called her right away cause I found one, I'd need more time to look over, please stop my card now just in case... she told me this "I'm going to stop the card and you can view the account later and let me know if there are others ones you missed". She LIED. She only close my account... I end up found out after I hang up and had to call back again to resolve it through another girl who is nice enough to help.
At this point, what's running through my mind is I've being a loyal customer for over 8+ years. I was always telling others how great the service was. Now I'm traumatized by that lady's bad attitude toward her work and I didn't need or deserves this kind of treatment for banking through you guys.
So I went to do my cash refund for income tax and then is the 1 year that I have used well fargo for direct deposit for anything and I used the check that I signed up with for the saving account and they never informed me that they have a efile rounting number I contacted customer service to see if the direct deposit with go threw they told me no because of the routing number is for deposit in the bank not direct deposit messed up my taxes. Wells fargo sucks balls
I am a Realtor. I submitted an offer-to-purchase in late October to resolve a foreclosure problem for a mutual client. This would result in a large payment to Wells Fargo, and saving a home for our client.
However Wells Fargo will not phone me, E-mail me, Fax me nor anything. I guess a wait of 4 months is not enough? I have called, Faxed, E-mailed until I have lost count in trying to get someone to talk to me. My client has been assigned a number of agents from Wells Fargo, but every time I think I have found someone to help, that agent disappears, and I have to start all over. Yet, Wells Fargo continues to call the client, who gives the agent my name and number, but I never hear from them. Wells Fargo should be embarrassed about their lackadaisical attitude toward the American public, which keeps them in business.
This bank has poor customer service and are very SLOW regardless of how many people are lined up. They continue with improper cash transactions. I had a check to be cashed for $4000 and another check to be deposted with cash back of $200. They gave me the $200 only and forgot about the $4000. When I asked where the $4000 cash was, they told me to send the carrier back. Then they sent the carrier with the money. No appology. No words what so ever. When I mentioned they should be appologetic, they said, have a good day and repeated the same words over my speaking.They contine to request a debit card for transactions when told them repeatedly I do not have one and they just continue to send the carrier back to the car to retrieve one anyways wasting more time. They are polite maybe 50% of the time. Sometimes they say nothing when you pull up and send the carrier except have a good day as they send the carrier back. They continue to keep your ID (license) and forget to give it back in the carrier. She forgot today and I was the only car there. When I addressed it with the supervisor today as it impeded my Social Security progress and therefore resulted in another appointment and told her that this happens frequently but surely I can not always be expected to be on top of them. Sometimes I have other things on my mind like today. When I told the supervisor the circumstances and that they frequently forget to give me my ID back, she said, "You left it in the carrier". I told her I DID NOT leave it in the carrier and she said the teller said I did. I took my receipt and there was NO ID in the carrier. I should have noticed at the time and asked but I was thinking about my Social Security appt. etc. Regardless, same continued problems at the drive up window at this Wells Fargo with no one taking responsibility resulting in terrible customer service. When I go to the Wells Fargo Bank on Pines Blvd, they expedite transactions, have not made a cash back mistake yet, are polite and always greet me and go above and beyond to tell me when it is raining to drive carefully. They NEVER ask me for a debit card, and have always returned my ID. Not returning to the Weston Wells Fargo.
I was in wells fargo to cash a personal check. when leaving a loose check must have slid out of the binder on the way to the car. When I got home I noticed this. I called the local branch to request a block on that check. A lady named Angela whom I talked to twice because the first time I was routed to an automated system that hung up on me. I called back again and told het this was an emergency where upon she would transfer me to someone. I was on hold again for almost thirty minutes.
So while I was on hold I had the time to get on the computer and find your 800 numberall the while waiting on the phone for the local branch person. That is the the worst service I can emagine for an emergency that should have been handled sooner as my account could have been cleaned out before anyone would respond.Your 800 service handled it before I could get anyone on the branch to answer the phone. The branch is 3860 south nova road, port orange, fla. terrible service!
TO: Senatorâs Orrin Hatch and John MCCain. FM: David W. Blue United States Sergeants Major Retied. Subject: Wells Fargo Home Mortgage Practices
Dear Senator, first let me thank your for your service to this country. I am a retired disabled veteran from the 75th Ranger REGT, currently living in Oro Valley Az. I served 24 years in the military both in conventional and special mission units. I participated in every combat operation from Grenada up to Iraq/Afghanistan.
I am now a small business owner (pool Service Company). I am attempting to refi my current mortgage located at 5407 Emmeline Drive Herriman Utah (for the 2nd time meaning wells Fargo used and obscure made up in-house rule to deny me last time) thru my current lender Well Fargo. I have been working with Kim Gooding Wells Fargo.
The current tactics which Wells Fargo are employing are both unreasonable and in bad taste. The tactics are this, they nickel and dime you to death for different forms and information trying to wear down the person hoping they will quite and walk away out of frustration. The latest questions are very personal in nature. My long term plans in Az. Utah ect. The reason I was given is we need to know if I am stable.
I have been paying my current mortgage to Wells Fargo on time, my credit is impeccable, I have been paying down my home principle in good faith to show I have the means to keep paying my bills. I have grown my small business to gross 130k not including my military retirement Wells Fargo has all my information to include my wife. This is not rocket surgery. I am at my wits end and need help with this.
It appears Wells Fargo is ok with me being qualified to pay them more money but not qualified to pay them less. The lenders have received my hard earned tax dollars for bail outs. The lenders should be held accountable and not allowed to treat folks this way.
I received a notice that my account was past due. I checked my bank account and saw that all recent payments have been sent and deducted from my account. I checked my wells fargo account online and realized that a payment sent from my bank had never been credited to my auto loan account. I sent an inquiry to my bank. They tried to contact wells fargo but were refused. I then called wells fargo to see why they would not talk to my bank. They said I had to have my bank research on their end. I explained that a part of the banks process was to contact the receiving vendor to verify non receipt of the funds.
They then told me that I could only make a payment to bring the account back current and suggested that I make all future payments to their website directly. I replied that I would make my payments how I chose and asked to speak to someone who had the authority to authorize wells fargo to speak with my bank. He then hung up on me. They are very rude and unprofessional. The worst part is that it seems to be a company wide problem as opposed to an isolated incident. Never again!!!
When I open the personal line of credit in 2001, for the amount of $5000.00, in 2004, Wells Fargo reduce the amount to $4000.00, in 2005 it was reduce again to $3500.00, that is when I decide to closed my account. since 2005 I have been paying more then the monthly payment, Wells Fargo took out interest rate on two payment I made in one month.
I only was a week late on my payment since I had this account, but yet Well Fargo raise my interest rate to 19.99%. I don;t think it was fair, because I made all payment on time. When I questioned Wells Fargo I was told the reason for interest rate increase was that some of my creditor was negative on my cretit report.
I have paid off my account with Wells Fargo, I will never do any business again with Wells Fargo. I believe that Wells Fargo owe my money from all the interest I have paid. Thank you for your consideration in this matter.
I bought a 2005 Pick-up and used Wells Fargo for the third time to finance a vehicle. With the first two and now a fourth vehicle I have financed with Wells Fargo I had one late payment. My 71st payment on the 2005 truck was late due to my check being destroyed by the U.S. mail. I contacted Wells Fargo to advise them of the situation with my next to last payment on my truck. B
efore they received my 71st payment my lone went maturity and I was sent to their in house collection department. I was contacted by a person with Wells Fargo and was called names and told that I was a deadbeat that did not pay my bills and that my truck would be repod. I tried to explain the situation with the Wells Fargo associate but was not allowed to even speak a full sentence. the person was very rude and loud and mean spirted.
The associate advised me that he would ruin my credit. I advise that I would terminate the call and contact a supervisor. I contacted a supervisor and advised him of my situation. The supervisor advised me to forget about the earlier call and thst my credit would not be ruined nor would my truck be repoed that he would send me a final statement.
The final statement came in about three or four days. I sent a check paying off the truck. For over a year now I have been trying to remove the late pay that was in fact placed on my credit report.Wells Fargo has denied my request for removal although they stated that it would or should not be there. I have since purchased a fourth vehicle using Wells Fargo if I would have know that a year later I would still be trying to have this removed I would not have used Wells Fargo for my last purchase.
I will not use them for any other vehicles in the future. So after four vehicles they will now use a once very happy satisfied loyal coustomer. I will also continue to send letters of request twice a month until time or Wells Fargo removes this form my account.I would suggest that if you are buying a vehicle you use a different company to finance your vehicle.
My mortgage was an FHA loan with WF for 7 years. I refinanced it by using a conventional loan on 02/2013. The total of $191,239.63 payoff amount, which included all the interest charged from 04/01/2013 through 05/01/2013, was informed to us by WF Mortgage Closing Department. However, in the settlement Statement from WF Refinance Department that interest charged was again calculated as the daily interest charges from 4/18/2013 to 5/1/2013 @$18.32/day = $238.16.
They set up the closing day with my husband and I on Saturday 04/13/2013 but they didn't send the settlement statement until Friday afternoon 04/12/2013. My husband and I didn't have enough time to go over the document. So, we decided to sign the loan documents on Saturday because they said that we had three days to cancel before the loan going to be effective which was from 04/15 through mid-night of 04/17, 2013. My husband emailed them on Sunday April 14, 2013 asking about the $238.16 and emphasized that we didn't want to pay the extra interest charged that was already included in the payoff amount and we wanted the answer before moving forward. Their response to us on Monday April 15, 2013 stated that we would get the $238.16 refund in a form of a check after the loan funds. My husband and I believed that and did not cancel the loan documents.
On 04/24/2013 after the new loan was booked, that same person emailed me and stated that the $238.16 would not be refunded because the $238.16 was for the interest of the new loan starting from 04/18 through 05/01. Had WF loan processor told us earlier before the rescission time ended that this money was for the new loan, we would have canceled the loan documents on 04/15 before going further. WF had forced us to pay double for the interest that we already paid in the payoff amount by giving us a false statement and a false promise regarding the issue.
For that reason we sent emails to the managers to request a refund, but they did not respond. I believe I am not the only customers that WF Mortgage has done wrong. I believe this is a fraud. I would like the issue to be resolved and the $238.16 to be refunded to me.
November 5th, 2012
I am an American Citizen who lived in America for 30 years now. I speak perfect English, but still have a strong accent. This is the first time I was treated with discrimination and the first time I filed a complaint.
I went to Wells Fargo Bank in Orem, Utah, to get some documents notarized. I waited a while before this lady rushed in. She was probably out for lunch. She was very rude to begin with, and I could tell from the beginning she was going to be difficult on me.
She told me she could not notarize my papers because they were in another language. I asked her if someone could translate them and she said that although they had two Spanish speaking employees they could not and gave no explanation of why not. I asked her to just notarize my signature and she said no. I told her that I was a long time client of over 20 years and that I had done that before in that bank many times. She told me it is illegal to do that. I then asked her to give me a letter saying it was illegal so I could send it to the Brazilian Consulate in Los Angeles who requested the documents to e notarized, and she said no. I asked why she would not give me a letter and she got very defensive and said I was calling her a lier, which I never did, not even implied it... I had no reason to say she was a lier.
I then asked her to at least notarize my American passport copy and she said no again. At this time it was an American document, so why would she say no? So I asked her why.
She then asked me to leave the bank in the most cruel form. She said: "Leave the bank now". Her voice was raised when she said the word now. I worried that she would call the security and I would go to jail for something that I was not even aware of. So, without saying a single word I left the bank crying. I just could not believe someone could be so cruel and treat me the way she did. During our conversation she said several times that she did not care if I had no other way to notarize those documents...I am sure she would never treat a white American that way, I knew she treated me that way because of my race and accent.
She had no right to make me leave the bank since I have an account of over twenty years in there. I had deposits to make that day. She ruined my day and caused a lot of troubles for me that day. Even if she would deny helping me with the Brazilian documents, she had no right to deny the help with the American documents. I was nice and respectful to her and the only thing I said to her in my worse moment was that I was going to close my account in that bank. The cameras in the bank can prove my words.
Well, to make things even worse, I went to another bank, Bank of American Fork, and within five minutes they had everything notarized. The lady who helped me at this time said it was not right for Wells Fargo Bank to deny me that service, since all they had to do was to recognize my signature and they did not have to identify that the document was in Portuguese or any other language, all they had to do was to recognize my signature. I was the one signing that the document was true. But the worse part, where we can tell that this Wells Fargo Bank employee was out there to get me is when she denied helping me with my American passport copies. I had my passport there so she could see it...
The reason I needed there documents notarized was a request from the Brazilian Embassy in Los Angeles. They require that I a public notary recognizes my signature to be true in documents or copy of documents in order to issue me a passport. It is not something that I have a choice and although I have an American passport, Brazilian laws require that I also have a Brazilian passport to enter Brazil. In either case, even if notarizing the Brazilian documents was not a possibility (which the other bank strongly disagreed), why not do it for the American passport copy?
My husband tried to talk to their manager, but he said that he knew about the situation and the lady was right to deny me service. The problem is she did not deny me the service nicely, she was very rude and asked me rudely to leave the bank and that was the most humiliating moment of my entire life. Why should I leave the bank if I have an account of over 20 years in there?
We will be closing that account this week as well. This lady was a racist of the worse kind, a kind that I have never seen before and I ask you to please take action. She was so full of hate towards me. Although this should not matter, what this lady did not know is the fact that although I was born in Brazil my ancestors were from Louisiana and they served in the Revolutionary War and died for this country. The parish of St. James was named after my 5th great-grandfather who came to America in 1720...Anyway, none of this information should even help you, but I just tell you that because of the nature of the injustice against me and the way it made me feel.
If you ask me what I like to see about this situation, I will tell you that I would like the Wells Fargo Bank to take action against her and possibly the manager who did not care about my situation. I do not know her name, but she set at the first desk across from the tellers, notarizing documents and she was probably in her thirties, white woman, dark mid length hair, green or blue eyes, skinny, about 5'6" height... This incident happened today at lunch time, around 1:15 pm.
Thank you so much for your time. Please let me know how I should proceed with this matter.
4417 N Stafford Court Provo Utah 84604
I have been a Customer of Wells Fargo for years. Wells Fargo has always been professional, helpful and polite. Imagine my surprise
and confusion at the rude behavior I and other customers have to experience just to continue Banking at a Wells Fargo.
The Wells Fargo Office in Stayton, Oregon is located in a small Store Front Office in the Safeway Store. I have recently relocated
here from Salt Lake City and I am accustom to politeness, professionalism and customer service.
This small Branch is poorly run and the Management and young Staff think this a franchise they can run as they want.
I believe this branch must be investigated as it is a disgrace to the Good Brand and reputation of Wells Fargo.
Contact me and I will be happy to relate personal experiences, also name others with similar negative experiences.
Jerry C Walters, 801.696.4355
i tried to set up a payment to be auot drafted out of my checking account 4 or 5 times over the phone and was given the run around by everyone i talked to. i am not the account holder for the payment that i was tring to set up, my wife is ,she told your reporsentive to talk to me about setting this up .they would not conect me to a superviser and i was told that i could only set up this type of payment for a 4 month period. my wife and i are veterans and we fought to protect this country,we dont appercait being given the run around by your employes. by there acctions i was ready to tell you instation to take your loan and shove it , and your bank would have been out 10,000 dollars . also we dont like calling and talking to a bunch of fricken forners ,if you broght these jobs that you have farmede you over seas back home to america maybe the american economy would wouldn;t be in the shape its in. i find your employes to be very unfreindly and there behavior to appaling to american vetrans. martin moody so f**k you very much
To whom it my concern I called in to make a payment to customer service. The payment was schedule to be paid on Jan 25 th 2013. I then proceed to ask the representative would my mortgage be in danger of foreclosure she stated that it would not go into foreclosure as long as Made the payment by the 25th. . On Jan 17 I got a call stating that home my home was in foreclosure and that I needed to pay the balance due. If I would have been told that I needed to make a payment before the the 16 th I would have. Do to this misrepentation my home should not be in foreclosure and i should be allowed to make my monthly payment per schedule and work toward getting caught up. Please contact ASAP at 813-494-7067. Carlton Brunson
credit defense department. In August I open a credit card. I was not aware that I signed up for this program. In March . I mention to them I wanted out. They stated I would be cancelled. On or about 4/23/12 I called and was concerned about my bill and I spoke with Mr. John Vitao he stated he did not see anything where I had called to cancelled the program.
When I called that department-defense Mr.Zack, stated he did see where I had called to cancelled it in March, he did not know why it had not been cancelled.Then a few days letter I received a copy where my signature had been signed on a piece of paper. When I signed there was a very small machine I signed with and could not see all of the paper work.
If this is the case I have a right to cancelled this program. I would like my money back. Also I felt this was in retalation about my phone called. I felt the first guy was not very help full at all. Also this will lead me to cancell my Raymour and Flaingan furniture account. I call Wells Fargo about this matter, so one stated I would get a call in 48 hours. Sofar, no response as of yet.
I was charged a wire transfer fee from Wells Fargo credit defense refund that I thought was unreasonable. In attempting to call and take care of it amidst all the other things that I would rather be doing on a Saturday I encountered Casandra at your phone bank. When I could not remember my last Wells Fargo transaction refund amount the date and place of it, Casandra would not assist me or talk to me about my account though i provided my social, date of birth, address and last deposit amount (which I never had before). Casandra was then rude and spoke to me in a very condesending tone as if i were a child who needed correction. She then refused to transfer me to a supervisor and after she told me that she would she transferred me to the Wells Fargo credit defense automated machine where I had to begin this pain staking process all over again.
I would like to receive a telephone apology from Casandra, an an explanation from her supervisor and Wells Fargo as to why I was treated this way. I am a Wells Fargo customer, it is not Casandras money deposited in my accounts and I should not have to go through an interrogation to ask a simple question about a fee.
I await your response about the Wells Fargo credit defense refund, I believe I am entitled to.
I called customer service at approx 5:00 pm on 11/8/2011 and spoke to a "steve" as he refused to give me his last name I cannot provide it here. I explained that my account had been charged doubly for my monthly car payment as well as a couple of other credit card payments. I asked how this occured. He explaine that it was my fault in some detail. I explained what had occured when I was asked to go in and verify my bill pay set up when the switchover occured from Wachovia to Wells Fargo.
I explained that the dates were detailed on the page showing when a guarantor would receive payment based on my send date. I adjusted the dates to take into that account so I wouldn't be late on my payments. Therefore I ended up double paying on my bills. I asked him why he hadn't explained this step when he "told" me what I had actually done. He told me "rather impertantly" that it was a manual modification that I chose to do. I explained that based on what I was seeing on the screen and the dates being displayed that I didn't think I had a choice.
He was rude and condescending in his tone and his manner. I explained that I would like his name and I wanted to close out my accounts if I couldn't count on WF not to double charge me. He refused to give me his name at all and told me the call was being recorded. I said "good - then you should understand good customer service and that is when a customer ask you something such as your name or to speak to your supervisor that you should comply".
He continued to run around in circles telling me that he would explain and answer my question ... I said ok .. what is your name ... this went on for some time and to no avail. He finally buckled and told me his name was Steve ... again I asked for his last name and/or his supervisor. He continued to circle around the question and was extremely rude. He finally told me he would get a supervisor ... that took quite a bit of time. A gentlemen came on and in a very deep tone said ... something to the effect of ... "yes ... can I help you".
I began to explain about the bill pay miss understanding and got only a couple of sentences in and I was cut off. The loud beeping in my ear was the signal that your organization has some very poor customer service. So this "Steve" was incredibly rude ... I truly believe that the supervisor "whom did not give a name" was a fake. I will be taking my business elsewhere as soon as I can. I am very disappointed in your organization and most importantly in your shoddy customer service.
Mon 21 Jan 2013.- I'm 73, legally divorced in California in 2003, and did have a WFB account since 1992 thru 2003 when I requested that my name be taken off the accounts in light of my divorce. I subsequently left for Chile, my country of birth, to retire on Social Security since it is obvious that I cannot afford to live in the US anymore...not on $1.730 a month.
My daughter, Francesca who lives in California, opened a Direct Deposit (ETA) account at Wells Fargo back in Dec 2012 under my name and hers. The purpose is to receive my Social Security pension and manage it online from Santiago, Chile. The problem arose very recently when using my PC here in Chile I attempted to reach my account online at a Glendale branch and was faced with security questions and answers that date back to 1992 !!!
Apparently, my name and SS# are still in WFB databases and I suspect triggered outdated security questions (mortgage holder in 2000?, my dream job back in 1992?, etc..etc. taken from public records circa 1990s. I called their 800 numbers several times this past week (at one dollar a minute) and I spoke to 7 (seven) people at Wells Fargo Online Banking, Security Questions and Anti-Fraud units but to no avail....they refuse to budge, suggesting twice that I get on a plane from Santiago to California to talk to them in person...
I pressed the point that this was and should be treated as a BRAND new account..and with no relation whatsoever to previous banking accounts with them..Again, no avail, no exception...They repeated their mantra that they were following bank procedures FOR MY PROTECTION and there was nothing they could, unless I went to visit them!! PRESUMPTIOUS, ARROGANT attitude on WFB part with a staff NOT ABLE TO THINK OUTSIDE THE BOX !!! Some didn't even realize I was calling from abroad.
We live in a globalized, cashless, electronic transfer type of society where I can buy and disburse money anywhere in the world...Is Wells Fargo living in such security fear, thinking that every PC that reaches their systems is trying to defraud them ? Bank fraud existed before the Internet and will continue to surface...no matter what... So, please unfreeze my online access and let me manage my account.
My Suggested Solution: Contact the Glendale Branch, treat my account as brand new, and develop new, contemporary security questions through my daughter or myself.
Mr. Jaime Silva
We were charged 4 times to transfer money from our savings account into our checking account...without knowledge. $12.50 each time, totaling $50 in 2 months. They told us the new charges were mailed to us in several letters months before, but that was a lie..we never received a single one. The customer service woman at the bank actually told me the letters were sent back to the bank! This confirms we never received them and it was a bank error. Needless to say despite the fact that THEY messed up..I was told there was nothing they could do about the charges. Unreal. We are taking our money out of this bank at the end of the week.
TD Sucks. I opened a personal checking account 10 days ago and they unilaterally closed it yesterday. I went to the branch today to collect my initial deposit and to know why they didnât want my money. They told me they tried to call me to verify my SSN and address and I never picked the phone. The funny thing is that my phone never rang. I asked them which number they were dialing and they told me that, at this point, it didnât make sense to give me the number they have in their records since the account was already closed.
After reading all this complains I just have to thank TD for closing my account unilaterally. I would never ever aproach them for any kind of business, they simply suck, and big time.
They are rude. They calle me 7 days a week, any time. 8am til 9pm. They calle me at my cell phone. No respect.Â They were very nice, for 4 years, when I paid without problems. I lots my husband. I lost my job. I lost my writght to work in here, since my husband passed away. I am in appelate. No job. I am seniro. I only have the car, that I already paid for more than !$18.000.00 more than the price that I have on the original Contratc with them.
Wells Fargo auto finance threat me, because they know I am alone, don't have an attorney, can't afford one, don't know how to defend in good English. The supervisor I talked, for lower my ammount monthly, called me IRRESPONSABLE! I apid very weel for all 65 months...only because I could not pay these two months, they screem at me, they trheath they will REPO my car. I was feeling so bad, that I hung up the phone and cry a lot.
They charge me "per diem" more than $20.00 day. Needs to be a Law that protect us, to pay so much money in "per diem". I can't loose the car..I just got ajobe, and will get payment only in two weeks..If the come and pick the car, I can't go to work..It is somebody there tjat can help me with sugestions?
My car cost was &31.000.00 + interest of $14.000.00 I alreday paid them $60.100.00 (fees per diem, I think) They said I still need to pay $5.000.00 more. They are calling me 7 days a week. Today Sunday they started to call at 8am again.. I am getting crazy...They don't want to wait or do any agreement..
H E L P!!!!!Â Is there a Consumer Protecction fr this issue or NOT?
You garbage need everyone that hates your ugly rude asses to pull together and leave you boycott you riot you and just really destroy you trashy criminals for the way you treat everyone. And you that work there how the hell can you even be proud to say you work for them. I dont even want to associate with the likes of hells fartgo. Go to hell. I am so sorry for those that has any type of an account or accounts with you. Speaking of legal theives there they are WELLS FARGO but legal so much, They are thei ing criminals. Im glad we have only the small loan for some stupi furniture from a miskellys in pearl ms.
It takes all types of garbage to be able to treat people like they are retarded. I have read alot of these complaints. How do you pieces of trash live to show your faces. They probally cant transfer anyone over to a supervisor because they dont have any maybe everyone in that department is quitting wells fartgo. And others dont want to work for their rude asses. I really love being with Bank of America once you get in you can do most everything by mail and phone. I have requested for a branch be brought to the Richland, Ms. South Jackson, Ms. Areas.
I hate there isnt a branch here. They are a good bank we have been with them for 9 years. Bank plus in Ms. is also pretty good we have been with them 14 years. Those are my banks. My recommendations would b try them. I really do appreciate the people in those 2 banks. We have even had some misfotunes with chase us s bank
I will NEVER do any business with Wells Fargo EVER again. They are the rudest bunch of unpleasant people I have ever had the displeasure of dealing with. They are very snotty, over bearing and short tempered. The representatives act as though I am the person who owes them money personally. It is SO unnecessary to behave so callously. What's worse is that clearly WF enables this behavior. Oh and the obsessive phone calls? WOW...
I purposely changed my phone number and they managed to call me at work, my new job that I didn't give the number out to anyone. I have told them repeatedly to not call me at work and they say the same thing: "Well that's not in the notes of your account" Interesting how NONE of the people I talk to are able to be found and there aren't ever notes in my account. Just because I owe money doesn't mean I deserve to be talked to so rudely.
One time, very calmly I finally just asked the girl why she was being SO rude to me. It was really unnecessary to talk to me as she was. She had the nerve to say WHILE talking over me that that was my opinion and she can say what ever she wants. ARE YOU SERIOUS!!! This is the worse company ever. I will always be the person to talk negatively about them and have encouraged many of my friends and family to not do business with them.
After Wachovia transitioned to Wells Fargo, my previously flawless online bill pay started to have problems with paying the bills. I noticed that I was getting some late fees for unpaid statements, and some notices that the numbers were wrong on my automatic payment accounts. When I went to the bill pay I noticed incorrect numbers on accounts. I hadn't touched them so someone in banking services must have. Of course Wells Fargo got defensive and blamed Wachovia, Wachovia said it was Wells Fargo, and MY APR's are going up for at least the next 6 months.
I have evidence that this has happened yet again this month with American Express.Â I'm frustrated with Wells Fargo and I don't know what to do as they've screwed up my rates.
i was a wachovia banker and seince i did not have any money in my account and when the switch was made to wells fargo they closed my account so i signed back up again it took me a hour in a half so i was headed up to michigan and all my money was on my bank card i used my card 2or3 times at the bank and at the airport but when i got to another airport to buy some food my card was declined and my account was closed because i had a desputied over bank of america so because of that one of the tellers at wells fargo closed my account with out me know it
and i tried to get my mioney back they said i had to wait and they would send me a casheries check 2 of the one for each account in michigan seince i was up there for 2 weeks well i waited and they never sent it out so when i got back to florida to get my money back they said they sent it out 2 weeks ago to michigan so i had to wait another 2 or 3 weeks which they said so i did so then i went back up to the bank and asked where my money was and now they said they never sent out the checks so they told me to come back a 1pm eastern time
and i would get my money so i went up to the bank the next day at 1 pm and my money still was not there and i talked to a few bankers there and the complaint dept and they assured me that my money was there so i waited 5hours and still no money they told me to come back the next day and i said iam going to make a complaint if i dont get it the next day they said be here at 1pm the next day so i went up there the next day at 1pm missing time off work the day before and the next day 10 or 12 hours miss work so i went back
and because of that seince the bank did not give me my money like they said they would i had to walk to work 10 mileseince i could not pay anyone for gas or take the bus for a ride so i waited again and i not they said i would have to wait again so i did and then the complaint department and the bankers where on the phone with them and me and they kept hanging up on us and rerouting there calls to different depts and then the head mgr from the bank got on the phone with the complaint dept and they still have not sent me the money or the checks so me and them where all getting pissed off
and now the complaite dept said now i have to fill out a addivaited and get it noterized so i did they where on the phone step by step so they faxed it in and they called me stating my money was ready to be picked up so i went back to the bank and ready to get my money but when i went to get it it was still not there and they said they filled out the wrong paper work but this is the right paper work they told us to fill out so i had to fill out all the paper work again and by that time the bank was ready to close so i didnot get my money that day they told me to come back the next day so i did
and i went back to the bank they said my money was ready to be picked up so i went and it was still not there so i waited another 3 hours and made complaints and made phone calls and then i finnally got my money but no one ever apoligized or i got anything from the complaint dept or sorry or reibursed for lost wages or negelance and i wrote a letter to the complainte deptin july and i still have not heard anything yet and its the middle of dec this sucks what a bad bank
I began back in the 80's with SC National Bank which then went to Wachovia Bank and just recently to Wells Fargo. In all the years of banking I have to say Wells Fargo is by far the worst I have ever dealt with. I feel like a number rather than a customer and will strongly consider moving my money out of Wells Fargo. They are not friendly nor do they treat their customers (who support) the bank, but now we are charged for every single thing we do in the bank and it is expensive.
I went to get a cashiers check for $17.81 for the hotel I work with to send to a customer and they charged me $10.00 to do this. I was shocked this happened. I do not feel welcome in the bank anymore and do not appreciate being treated in this manner after so many years of loyal service with SC National-Wachovia-Wells Fargo. In my opinion this is one of the worst moves ever made. I assure you I will be moving my account. I have visited many banks and have found two in my area that treat customers as people, not a number.
We recently married and my husband decided to close his acct at a different bank and deposit money in my acct and change it to a joint acct. He noticed that the bank had been deducting $10 a month because my savings acct was below the minimum but my checking acct more than made up the difference. We spoke to Paul Brancato on the phone and asked if he could get the $110 credited since we were depositing approx $58,000. He credited $20 and said he would call us back and let us know if he could credit any more. He never called us back. So we went to the Wells Fargo Bank on 2110 Oak Street Myrtle Beach SC 29577 and met with Howard Gifford who was very nice but said he could not do that but would check with his boss. He returned and said his boss would not do that. We asked to speak to his boss. His name is Adam Schultz and his title is service manager. He was disrespectful, rude, nasty,and had a very angry personality. It was not what he said or the fact that he would not credit the money but how we were treated by him. We have emptied the saving acct and are in the process of closing the checking acct as soon as we are set up in another bank. I may not be able to recommend a bank to a friend but I certainly know which what I would NOT recommend. One emplooyee like this casts a dark shadow over your entire organization.
I live in Bakersfield Ca. and was at the Wells Fargo on Panama Lane today. I was depositing monies for my business account. The teller must have been new and I asked for 12 one dollar bills and the rest was to be deposited with my deposit I presented. I do not know what it was but she couldn't understand exactly what I wanted. Why I do not know. After getting that straightened out I had a check to be used to pay for my Wells Fargo credit card.
She would not just pay off the amount owed on it but needed to use the whole check which was only an amount of 30.00 over. What was the problem? I told her to just cash the check and I would then pay the bill and she then said she could not take the cash back. I have been doing business in this small branch for over 5 years and all of a sudden I see a big turnover of tellers. I just told her to return my check and I would go. I have over $16,000.00 in that bank and they can not cash a $139.00 check. Please.
I now know why I do not have my personal checking there. I will soon be taking my business account to Tri-County Bank. You need to take a good look at their practices.
I have been a Wells Fargo customer for almost 13 years. I love the bank and have always felt like my money has been “safe”. However, the branch off of Denton highway in Watauga, Tx, hires the stupidest people in the world. I used to live right down the street from that branch and every time I would stop in there they would take forever and make a ton of mistakes. I have driven out of my way to go to another location to do my banking just to avoid the idiocy from that branch. Do not go to the branch off Denton highway! Awful!
I have applied so many times with wells fargo and yet they find a way to decline me i personally would not recommend any person of color to bank there, wish i would have known about the discrimination.
I deposit funds to my Wells Fargo account and was advised by the bank teller that funds would be avaiable March 15,2013 and complied. On March 18, 2013 Wells Fargo returned check upaid as counterfiet. When I received a check from my employer for $1,823.28 Wells Fargo withdraw all funds.
Requesting forgiveness and requesting reimbursement.
I have emailed the president of Wells Fargo 6 six and will continue until I get reimbursed.
I went to this branch today at 9:22, thirty minutes later I walked out confused and upset. Normally I am in and out of this branch with in five minutes, Wendi Hernandez was the teller and she was rude, condescending and arrogant. Every month for the past year I have deposited my rent check at this branch. On one occasion I went to a branch near my job and another time I went to a branch in Virginia where I was visiting. The experience was always positive until today. 1. I was not greeted with ” Hello welcome to Wells Fargo” As a matter of fact when I stepped to the window she looked startled and annoyed. I gave her my deposit she looked at me and looked at the check as if were a snake and stated she had to verify the check. I asked her why. She rolled her eyes and said ” It is my right to do so.” Now I understand if it was a personal check, however, it was a cashiers check drawn on the same bank I go to every month. When I told her that I am here every month she said ” well so am I and I don’t remember ever seeing you here” I am certain with the number of clients who pass through the branch everyday that she cannot remember every one she waits on. The manager came over at that point and backed Ms. Hernandez up with her plan. My question to you is this: Why is it okay to be rude to a customer ? Is this what you train your employees to do ? Her remarks about the check possibly being a forgery was insulting and degrading. Please rest assured that I will never return to that branch again to conduct business. Finally when the transaction was finished I asked for a factual reason why it took her so long and why was this done. She stated ” It is my right to do so” This was not a factual reason. And as a customer it is my right to be treated with respect and fairly.
I am quite disappointed with your bank. Are you people stupid or what? I went to a branch in FL today trying to deposit $15,000 for my daughter, as I am her power of attorney now & was rejected, she is incarcarcerated at the time being. I have quite a bit of money in my accounts, and if I do not get any answers I will not hesitate to close my accounts & also contact a close friend who has very much invested in this bank and tell him to also close his account. Thanks for nothing.
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