Contact Toys R Us Corporate

I went to store number 9226 on February 14 2018 at 124 pm and saw a 43 in unicorn with a price tag of 10.99 on it .when I got to the register I was charged 59.99 plus tax and was told it was priced wrong I work in retail as a supervisor and I know if the price is marked wrong ,you give it to them for that price. the cashier took of that price and charged me the higher price. I know someone who bought the same item the day before and they were charged the 10.99 . I also know about the super refund and would like the super refund. Her cashier number is 2241762 and my transaction number is 2113:4 I would like something done about this or I will go to the corporation . I want my refund Thank You Melissa

Today I shopped at the Dedham, MA store and spent $500.00 on toys for my grandchildren. At the register, my daughter and I had a question about the price of an item. It turns out that the item was stocked in the clearance section in error. The manager by the name of Cora was very abrupt when explaining to us that the item was full price. That being said, I wanted to purchase a bike for my grandson and was told that there were none in stock. Meanwhile I pulled the sales slip off of the bike (that was in stock). When I went to the register to pay for the bike I asked why I was being charged a 10.00 fee because I was buying a floor model that was already assembled. Again Cora being rude and condescending stated that I had to pay the fee and started to walk away. I told her that the training wheels were uneven and I needed them to be aligned. She made me wait for 40 mi utes and said that someone would come up and fix the bike. After 50 minutes I had enough. I told Cora to waive the 10.00 fee and I would just leave and she proceeded to go off on me in front of customers and told me that she was the only manger in the store ( which was a lie) and that she was too busy to even listen to me and that as soon as she could get a wrench, someone would fix the bike. I am a 64 year old grandmother who happened to work the night before (the night shift at the Post office) and have never been treated so rudely by a so-called manager. I too am a manager and have been for over 30 years. This employee should not be in a managerial position. All she had to do was approach me after making me wait, apologize for the wait and say something to the effect of how crazy it is In The store. A little honey goes a long way! Also maybe a little sensitivity training. When I asked the cashiers her name, every one of them could or would not give me her name. When I asked the young man who in fact fixed the bike he was very hesitant to say her name. And for the record, Cora after her outburst did not come back to the front of the store. She really ruined a great day of shopping. My daughter wanted to return everything and go to Target or Walmart. I honestly think I should have listened to her. Very very disappointed!

I placed an order on 12/5/2017 and paid to expedite the order for a my nephews 5th birthday party. The confirmation email received stated the gift would arrive either on 12/7 or 12/8. It was needed to be there for his party on 12/8.
On 12/9, the package still not delivered. When I tracked the order it stated estimated delivery was 12/12. I contacted customers service, waited almost one hour to get a support person on the phone then I was hung up on without any call back. I then called customer service and after waiting another 20 minutes I used to option for an support person to call back. This was a complete waste of time. The customer service reps had no answer why the package wasn't delivered or shipped on time and informed me to contact FedEx. I requested they contact FedEx but, was informed not their responsibility. They had no interest in my complaint. They offered to reimburse my fee for expediting the order. I was informed that was the only thing they could do and that would take 5-7 business days.
You have customer service area that didn't care about the customer and has no authority to do anything.
We are talk about a 5 year old boy who was devastated his gift didn't arrive and no one from Toys R Us cared.
I wasted so much time trying to explain the issue and see what could be done and nothing's no occurred.
This will be the last time I order from or deal with Toys R Us. The customer doesn't matter and reps can't be bothered or even understand what it takes to help a customer.
Whatever happened to this store???????

Store in Hhds. Never have good experience with this store. Being in management for 43 years for retail I would clean house in that store. ITS ALL ABOUT CUSTOMER SERVICE. I was looking for Doc McStuffins Nursery and I called asked if they have any. It is a 40 mile trip me, they said they had a few on floor. Asked if they would hold one til I get there. I understand after 2 hours put back on shelf I was told manager said NO. last year I ran down and the item was gone. I know the stores thought that maybe I will buy another item. The items are not on-line. Feel tone was rude and I just WILL NEVER DEAL with a store that the employees have NO CUSTOMER SERVICE.

That's funny to me! 100 words or less on why I am not happy!! Check your records! This is the third time I uses you this year!!
I ordered three items on line.. The on line system WOULD NOT LET ME SEND TO MY TO MY HOME.. I though ok all three items will go the same time! NO. The cheapest item went first......... I sent an email saying how upset I was.. JOKE!!! THE NEXT ITEM WENT TO THE ADDRESS WITH MY NAME. WHAT THE HELL?? WAS GIFTED WRAPPED SOOOOOOOOOOOOOOOOOOOOOOO POORLY!!

I was shopping at the Toys r Us store in Porter Ranch Ca. The date was September 5, 2016 at 7 pm. I entered the store and was shocked to see the conditions of the entryway. There was an array of debris all over the floor of the entrance. The carts were not stacked up but left all over the area also in disarray. I know customers do not place carts back many times and I am sure the debris was left by the previous Customers but my point is why wasn't the area cleaned up? It looked terrible.

Throughout the store I saw more disarray things not picked up but left in messes all over the many store aisles. There seemed to be an air of disorganization and a lackadaisical attitude from the cashiers. Usually this store is not like this. As I was checking out the clerk didn't even ask if I wanted to purchase a bag for my things and his attitude was lax even as he rang up my purchases. I am surprised at all of this because I've shopped at this store for years and yet I have never seen it looking like this.

I think someone in authority ought to look into this and perhaps re-train the employees. I don't know who the manager is but he or she should be informed.This is disappointing to me and I hope you will look into this. Toys r us has a reputation to uphold and these things should not be allowed to go unreported.

I've been a regular customer at the Toys R us in Massapequa for many many years and have never dealt with such a nasty store manager.He never smiles, greets or even tries to help me find what i'm looking for.

I have heard him speak horribly and just degrade his employees while on the sales floor in front of customers. The employees at this store are always very helpful and take the time to speak to my son but recently they all look very stressed and as if they don't even want to be there. Don't get me wrong they are still very nice but you can tell the difference since he got to the store. I didn't even know his name, because he never wears his name tag, until recently because I over heard someone call him on the walkie talkie for help because a customer wanted to speak to him.

He, Maurice, was just standing in an aisle not doing anything and told the employee that he was busy. I mean I thought we the customer deserve a lot more respect than that. I've come into the store with my son 2 Saturdays in a row because my son loves and looks forward to the events Toys R Us has and have had to tell my son that it was canceled. When I ask I'm told it's because the person who does the events is the only person on register and the store manager doesn't think they should hold the event.

When I looked by register I saw that for a Saturday they only had 2 cashiers. I've never seen that or any store with only 2 cashiers on a Saturday. This Store Manager is going to run my child's favorite store to the ground. I honestly didn't want to call customer service to complain because I've never ever complained about any retail.

I worked in retail when I was younger and know how rough it is but felt like I needed to say something. Customers and employees shouldn't be treated the way I've seen this Store Manager treat people on several occasions. I don't even want a call back, I know nothing really gets done when customers complain but maybe a small slap on the wrist.

I just rather not walk into that store until he is gone.Which sadly means I will have to explain to my son why it is that he can't go into his favorite store anymore.

As a woman of color I find this doll and the company extremely racist. I'm requesting this doll be pull from your shelves. I will also appreciate you taking responsibility of this disrespect to people of color, and contact the company and advice them of the gross disrespect that we feel concerning their dolls.

So frustrated right now. I ordered a dresser from a store location and paid for delivery, after I un-boxed it... It's damaged. I called the Toys R Us 1-800 customer service number and was told since it wasn't online I had to deal with the store but the district manager would call me in 24 hrs. (That was Friday... Still no call). I've called the store (Columbia MD) directly 50 times in the last hour and every single time they hang up on me. I'm so upset right now and have a baby dresser that is useless.

I go in to Toys R Us EVERY sat...now for the past Saturdays in your clearance section..you have 31 " tall star wars and the rock figures for $3.90 each. Sweet deal....so I brought these guys on 2 saturdays. Today I go back to your store and those clearance items were raised to $6.90....from $3.90 the next insulting thing was under the $6.90 ticket was a $12.90 ticket...who are you fooling ....shame on you...

When I asked a man cashier do n you usually raise clearance prices and he said YES it depends on the original price. Wow disgusting....no wow I drove 12 miles each way to get more clearance items and the 3rd item I went back for today was also raised....shame on you...it is mutant mania wrestling. I will let my friends no about your phony clearance prices.

Called the Johnson City, Tn store looking for an item the employee stated she would put me on hold and go look. 20 minutes later when I walked into store still on hold was told they didn't have item and nobody took my call even though the manager on duty, Nick or Nate seen my phone and took me off hold. This is very poor customer service and and there is no excuse for it. Retraining or new management that was working Jan 16, 2016 at 5:30 PM needs to be considered.

I recently visited your Warrington store, I spent quite a bit off money on my children's Xmas present, I had a problem with my first card so had to pay a second time, the women reassured me that the first payment has not gone through but the second payment, so as you can imagine I was rather upset when I when I went to another shop to our purchase something else and there was no money in my account because you had took both payments, Which equals to £679.

Also just before I carry on, the first payment which there was a problem with was for £339.79 and the second payment which went through fine was for £340. I know its only a couple off pence but your staff took it upon there selves to add that extra pence on. Anyway I went into my bank and they sorted it out bearing in mind this all happened within 1hour, anyway my account was back in credit and I thought that was the end off it. Only it's not, yet again the payment has tried to go out and will not expire till 18, so till then I have an overdrawn off over £300 which I cannot clear at the this time off year, and now I also have a bank account I can't use the week before Xmas, which a complete pain.

I also cannot pay my rent till this overdrawn balance is cleared, nor can I purchase anything else for my children till this is sorted out. I am completely devastated at the moment as you can imagine and stressed out without this kind of thing happening at this time of year, and will not be using this store again

We attempted to purchase a few items today and because of lack of training on the manager and cashier path were not able to do so. We had two coupons from toys r us which we wanted to use but they both insisted that they can't take them. The manager (Larry) wasn't professional and made up stuff on the coupon and the cashier (Juanita ) was no help. After leaving we took a closer look and had notice what they were saying was wrong. We went back in and met the store manger who looked over the same coupon and agreed it would work and we were able to make our purchase. Point is if you don't know, don't try to act like you know and make the customer look like they are stupid; just be grown up about it and act professional. I would like to see or hear from someone to make sure this doesn't happen again.

On the 20th of November 2015 I noticed a withdraw from our joint account stating Toys R Us £24.99. I rang the bank to report a fraud because I and my partner haven't been to Toys R Us for months, when the women looked into it she said it was from the 11th September 2015, which I did purchase a Lego set the women said what might of happened is that there was something wrong with your system and that's why it took so long. I am very disgusted that is has happened and I wasn't informed about the situation. I no it's hard to no who purchased goods on their cards but you could send a message through facebook informing people you have had a glitch or try and contact the banks so they can inform people. I spent an hour on the phone trying to sort it out. Can you find out what happened that day and inform of what happened.

I was recently shopping at the Toys r us in new port richey, fl. I usually take my son there and don't really mind the prices being higher than walmart, because I liked the environment of being geared completely around children. I have always appreciated the customer service, until today. When they customer service goes, and the prices are still higher, definitely not worth it. My son and I spent alot of time today walking around the store making our christmas lists for himself and everyone else. We planned on purchasing a few small items. One of which was a small lego set, that was fully stocked and labeled on the shelf. The entire time we were there he was talking about it, and looking at the package telling me all about it, super excited to hurry home and build it. When we went to ring up the cashier said this is not available to sell. I said excuse me?

She said I can't sell this to you until tomorrow! I looked at my son with tears in his eyes and asked isn't there anything you can do? She said no. So I asked for a manager. When she came up, she would not look at me or speak to me directly. My son is now crying. She looks at the screen, says "thats not for sale yet" I again asked isn't there anything you can do? She said "no" and started walking away still without even looking at me. I asked why was it stocked and labeled on the shelf? After I was ignored, I asked for the corporate number, she mumbled 800 toysrus and kept walking. I asked the cashier their names, and walked out without purchasing anything. I called the 800 number from the parking lot and live chat with customer service when I returned home. We then went to a birthday party ( geared around lego), so my son was sure to tell everyone about the lego set he almost got today, and why he didn't.

Every parent there told me that I behaved way too calmly and they would have been yelling in the store. I guess I was in aw about the whole ordeal, besides what kind of example would that set. My son was already asking why they were being so mean at the store? It is bad enough to treat an adult poorly, yet to upset my young child like that is completely unacceptable! Everything on our list is available at walmart, target, kmart, amazon. We will not be shopping at that toysrus this christmas or ever again. I will however be sure to tell everyone I know about the horrible experience.

I have unsubscribed several times from babies r us and toys r us emails. It has been well passed the 10 days it takes to end the mailings. I keep receiving email from toys r us. Please STOP emailing me! I do not want to hear from this company and it has become quite annoying.

Good evening. I forgot to give my Toys R Us sales associate the $10 gift card coupon, so I went over to customer service to receive it. The sales associate told me I had 2 other customers in front of me I stated OK. She was waiting on an customer and it look like she didn't really know what she was doing so sales associate Nick came over to assist. While waiting the employee waited on the other two customers plus more while I was standing there. When Nick finished with the other customer he did help me out. I stated to the employee, did you forget I was standing here she told me no I didn't. That was not good customer service and I was very unhappy with her response. Nick did apologize but overall customer service was bad.

Went into Toys R Us store in Whitby, Ontario, and ordered 2 items to be sent to Upper Wentworth store in Hamilton as a baby gift from the registry. After about 7 days still no sign of these items. Called customer service and spent a long time explaining the situation only to have the call dropped by the csr. Called back again and went through the situation again after another long period of time was told to check with Purolater.

So now I have spent time checking with the store in Hamilton, 2 CSR's and now I have to check with purolater. Outcome of this nightmare was that items were in the Hamilton store all the time and through staff incompetence we finally get these items a week later.

This was unacceptable! I called Csr again Saturday 23rd May. Now it's 9 days later only to be told that I can get 15% discount the next time I order something from the Hamilton store. Like I would ever again!! I asked can you please just send this to me. Answer: no thats the way it is.

I am so angry by now and had enough of the lack of concern and knowledge. I am now at at the stage where I will be contacting the office of the president if there is no response or satisfaction from this complaint.

I called yesterday to find out what time the next wave of amiibos went on sale for preorder. You employee told me it started at 10am today. I just found out that the preorders started at 2am CDT. When I called toys r us all I got was a rude employee saying "its online only". I explained to him "I know its online only, but why did your employee tell me the preorders started at 10?" "sorry its online only" *hung up* This is the second time toys r us screwed me with these amiibo preorders. I had a big problem last time I tried to preorder the lucario amiino. I will never shop at toys r us again.

Introduced by my friend it was my very first visit to babies R Us . Excited i was due to the fact im going to be a grandmother for the first time and thought it to be a place of business i would return to for a long time. Its been far from that . I experienced the worst customer service ever. I was in the store for a good two hours and spent over $1,000. When i got home i realized i was missing 5 pairs of baby shoes that were bagged separately. I wasn't notified at all. The store had my information because i ordered a crib and received a rewards card that day. When i called to inform them i wasnt given the items purchased the response from the clerk that waited on me was a chuckle and " oh yea the bag is right here, i must have forgot to give it to you , and do you have your receipt? " I explain to her yes however i would need to send my sister with it due to my injuries from a car accident and not feeling well. She then said , " oh im gonna have to ask my manager if that's OK" . I said , really?

But im sending her with my receipt. " she said yea ill get back to you hold please.I couldn't believe she was going to put me on hold and discuss such a open and close situation when after just leaving the store and purchasing the amount i had with them. When she returned after leaving me on hold for well over five minutes i told her just that and that i would go in myself. As i arrived 30 min after the phone call i stood in line as the same girl that waited on me and confirmed on the phone it was her , walked by twice behind the register ignoring the fact i was there. I then related to someone else i needed to pick up some paid for items. It was only then then she decided to help me and retrieve the bag from an office. I left ,went home and decided id better look over my purchases. I came to the spa bath and noticed the tape on the bottom didn't look completely on the box. I then realized it had been opened and looked used by the water spots and scratched dirty surface.

I immediately called and was left on hold for ten minutes until after being transferred to the manager. She apologized and said to go in and they would have another ready. The next day i went in and the exchange. The following two days i received a call stating the crib I ordered was in. I called back to confirm why it couldn't be delivered and i was told it could but i would have to pay $100 to do that and additional $25 for every step after the first 6. I was almost considering but my brother in law said he would pick it up. The next day my family and i went back to the store and picked it up and i purchased another $260 of items. Oh the day i returned the bath i purchased $180 of baby items too. The following day after picking up the crib my brother in law noticed there was a crack in the wood if the crib and hole in the mattress i bought there too. My hands went up and i began to cry. My sister had to take it from there. We're still jumping through hoops to get my grand daughters space together and hoping it will get done before she arrives. We have one week left. I will never spend another dime at this business again

Greetings, My Mother in Law and I (and about 50 others) just waited from 6pm until 8 pm at the Henrico Toys R us and they were not open! I called customer service ahead of time and the told me the store would be open and would have the promotion items! I would not be so upset if when I called they had told me the correct information that this store would not be open. Now we are currently waiting on line at the Short Pump store in Richmond, and have missed the promotional giveaway as well as many deals! I am in the military and also had to take a day of leave to be out here to do this for my children, please make this right! Also, this is my 4th time submitting my complaint and have yet to hear anything!

My daugher was home visiting so we decided to go shopping for Christmas presents for my grandchildren. The shopping experience was ok but checkout was frustrating. We were on linited time. Two registers were open. I am a very patient person but when we got in line the person in front of us had many coupons (which is great) but when she presented them to the cashier (afer she took off a gift card) she realized it couldn't be done. She had to call the manager,who was busy. He cancelled the transaction. She had to start over (she had lots of idems ). I went to the retun cashier and waited (he had to help again with another register) and finally Iwent to yet another register. As I am in line, the register froze up (a manager had to be called) , they r booted the register, reentered the items and finally finished the transaction. Finally it was my turn. Luckily no problems. I was fianally leaving the store afer standing in line atleast 40 minutes. The same time the first lady I was behind was leaving. If my daughter wasn't with me I would have walked out. I will not go in that store for anymore Christmas gifts. I was shopping at the Toysrus in Canton, Ohio. My daugher did say all Toysrus's are like that . What a shame !

Every time I walk into the Babies' r us / Toy's R Us in Midland, TX they have nothing in stock. I lived in the DFW area and was shocked at how poorly this store is managed and stocked with Skylanders. Those are hot ticket items. They can make mass money if they ordered more to keep in stock. This makes me want to drive 6 hours to go another store. Also, they have an Electronics counter and it's a joke. There is never anyone there.

Just wanted to inform you I worked Electronics and you can make money in that department if you have a good store manager and if you keep it in stock.

I went to the Toys R Us in Berwyn. IL to make a purchase and the item was “sold out” according to the employees in the electronics department. Confirmed I can order the item at customer service and have it shipped to the store or to my house. Im ok with that as I have enough time to get it before Christmas. I go to customer service and the girl that is supposed to help me looks irritated by my request. She was at least nice enough to look and advised they did have the item I wanted in the back and she can have someone bring it to me. Of course I was happy and disregarded her lack or goos customer service. 20 minutes go by and nothing, so I ask. She advises me someone else was getting it and leaves the customer service area. 40 minutes later I ask the other girl about my toy. She said someone is getting it. Then I hear her tell someone else that the girl (the one that was helping me) is at lunch. Needless to say I was furious. I asked if I heard her correctly she said yes but someone else is getting your toy. I continue to wait. About 50 minutes into my wait the girl comes back and realizes she never game my paper to anyone to get my toy!!!! If it wasn’t because this toy was in the santa wish list, I would have probably flipped out and gotten kicked out. I ask for a manager. When manager comes and I inform her of everything that happened her response was “so what do you want me to do? Would a 10% discount make you happy?” I was not the only one waiting for about and hr. I would never go back to that store again

I bought 2 Tabeo tablets from Toys R Us in November for Christmas gifts on Christmas eve I opened the tablets and attempted to charge them and set them up to give the next day. The tablets are defective and wouldn't charge I couldnt unplug them from the wall outlet let alone give them as gifts. I called Toys R Us corporate office and spoke to 2 members the first gave me the number to Tabeo and said that they could help me, I called Tabeo support and spoke to 2 peopl there who said that the products were defective and that I should return them because when charging they should hold a steady red light not the blue light the tablets projected. I then again called Toys R Us because thats what its says online to do before returning defective or broken merchandise.

I spoke to another service rep who told me that I could return the items in the store with a receipt and gave me a confirmation # that was a record of our conversation. I told the representative that I would be going to a store on Wednesday to return the items, when I got to the store I was told by an employee that electronics couldnt be returned if they were open and I then asked how was I suppose to know that the items were defective if I didnt open them and no one could give me an answer, I then asked about exchanging the items and they said they didnt have them and that they didnt know when they would be in, I then asked about getting different tablets and paying the difference for better items because I had read the reviews for the Tabeo tablet online and that the item seemed to be defective and not really worth the $150 retail price and again I was told no.

I asked to speak with the manager who was the rudest of them all and not helpful at all she then told me that I should just go to a couple more stores and see if they have them I then asked her why should I the customer be inconvenienced and have to go anywhere else and the manager walked away. I then proceeded to call the corporate office and speak to 4 different people who were of no help and couldnt tell be why they cant stand by what their employees tell people because I was originally told on Christmas even night that the items could be returned with the receipt. I left the store on Aramingo avenue in Philadelphia with the name of the employees and the badge # of the person I spoke to in corporate because they were all so rude and provided the worst customer service I have ever received in my whole life.

The police were called to the store and the employees actually lied and told the police that I was in the store yelling and cursing which was competely untrue as I was in the store more than 2 hours and I told the police if I was causing such a scene in the store why hadnt they called the police earlier. I spoke with the police before leaving the store and they agreed with me the customer because the return policy is so unreasonable received a DC# to file a complaint with small claims courts because the amount in question is almost $400.00.

After leaving the store I called the corporate # again and spoke to a very nice young lady who said that she didnt see any reason as to why the store wouldnt return my items if I had the receipt she then went so far as to call another store and speak to the manager who said he would return my items if I had the receipt his reason being that they were Christmas gifts and that we wouldnt know that they were defective unless they were opened.

I was waiting in line for awhile before the Toys R Us opened, line wasnt too long so I knew I was one of the first 200 customers. Finally, my family and I got to the front of the line and they had just run out of the little goodie bags they were giving away. However, you look over and people were walking with two of those bags in their hands. Myself and the three customers in front of me had told them that we felt it was unfair as we had been standing in line early waiting for this gift. They literally said "Oh Well." I was mad, but brushed it off because their was nothing they could do anymore.

However, some of the thing the employees said to me didn't sit well with me. There was a Disney chair (Minnie Mouse) that had the incorrect price on it, so I was trying to get an employee to help me figure out the correct price. I walked over to the electronics department and asked a man if he could help me. He said "Well I'm in the electronic department, go find somebody in red." I walked to the next employee, which was all the way in the front of the store (I did not see any employee in the middle or the back of the store), he was the line monitor. I asked if he could help me or at least help me find somebody to help with my question. He brushed me off and said he can't leave his area because he had to monitor the line. I understood that, however, he had a walkie talkie. Why couldn't he ask somebody using that? Isn't that what they have them for?

So finally, I went to the clothes dept and there was two people standing there. I kindly asked one of them to help me. She said yeah, but sounded hesitant as if she didn't want to walk all the way to the back of the store. Then the price on the minnie mouse disney chair ticket said $59.99, but was ringing up $69.99. She sounded as if she was mad about having to give me the item for that price & was saying something about "this is what happens when ____ doesn't let me do my job." The ___ meaning I do not remember the name she said, I think she was talking about the manager.

Went to go to the check-out, ended up spending about $100 because at that point, I just had to get out of this store. The lady that rang me up did not even say hi or how are you. Just took the stuff, rang it out, and we were done

About a week before Christmas We purchased a Tabeo tablet for my daughter, with the extended warranty. About two weeks later we returned it because the touch screen would not work at all. All the employees including a manager said that several had been returned and it was not a good product BUT my daughter loved it so much so we exchanged it. NOT even a week later this one went bad as well and they gave us a Lexi book which lasted for a...about 2 months. I am sending this complaint because I have purchased the warranty and now nothing can be done which is ridiculous! How can you spend so much money somewhere for the customer service to be so poor and Toys R us is obviously standing behind both products because they are both still on the shelf! Never again.

I had a very disappointing experience yesterday in Toys R Us Hato Rey Puerto Rico I recently purchased a 7 inch Tabeo Tablet for my daughter during the month of December. The thing is the equipment turned out to be defective tablet wont turn, the screen didn't work. So I went yesterday to the Toys R US Where I bought it the one in Hato Rey, Puerto Rico, to have it exchanged by another tablet or for a refund.

And not only did I wait sooo long in line I was attended by this obnoxious assistant manager , whom which after looking @ the tablet just simply told me she couldn't accept the tablet because the manufacturing company wouldn't accept it. I told her the Tablet had arrived like this yet she didn't do much or anything to help out in this situation.

All I can say is that Toys R US.. should emphasize more on customer service which is very low quality, they don't seem to hire a lot of employees although the stores are very big. Sometimes you have to walk around for a while through out the whole store in order to receive some assistance by a employee. As far as this situation I feel totally robbed/Scammed for my money.

Employees are supposed to assist customers diligently and efficiently on any situation. But I just sensed they don't really care even though my daughter was next to me while I was trying to exchange the item ( Which obviously made her very sad, she wouldn't stop crying on the way back home.) I simply don't understand why wouldn't Toys R US exchange my item or give me a full refund it seems there always some sort of controversy or excuse to their own benefit when it comes to exchanges or refunds.

Other stores like Game Stop, Electronics Boutique, Wal-Mart, Amazon won't give those obstacles when it comes to exchanging a item which they also sell a whole lot CHEAPER. Iam beyond indignated because the store manager totally wiped her butt with my receipt ( The purchase had been made less than a month ago) And even though she did admit the Tablets were in fact coming with defects she declined to offer any assistance or a exchange, refund, store credit whatsoever.

Usually I never really buy often in Toys R Us... because there isn't located where I live & because I don't find the prices of the items cheap or affordable.. compared to Wal-Mart or K-mart or Game Stop , AMAZON . But this incident totally made it for Iam never BUYING ANYTHING ON TOYS R US ... EVER AGAIN.. and will give NEGATIVE RECOMMENDATIONS to relatives and Close ones based on my Personal EXPERIENCE. I WILL NEVER BUY HERE EVER AGAIN. EVER AGAIN, EVER AGAIN. THEIR RETURN POLICE IS A VERY FICTIONAL POLICY.

I showed up at one of the Toys R Us stores in Waterbury, ct at 10:30pm to wait for the midnight sale to find out that all midnight sales started at 8pm. The flyer said the sales started at midnight so I am very upset to find out that people were able to shop the midnight sales at 8pm. There were several items I wanted to get my children that I couldn't get because they sold out by te time I got there at 10:30. This is extremely unfair and false advertisement.

I came in to toys r us on Saturday and bought a dress there for my daughter. The problem is that I live an hour away and the tag that makes the alarms go off was left on it. Of course it didn't make the alarm go off when we left. Just wanted to let you know how much of an inconvenience this is because now she can't wear her dress until I can get up there for the security tag to be removed. I am a working mother and can't just run to Johnson City any time I want. Thank you for your time.

I made to purchases at the same time. 1 for 198.68 and one for 142.95. When I looked at my account there is a 2 extra charges of 177.64 & 126.14. So I called your customer service number which I was told that this was a hold for 3 to 5 days. Which I am still trying to understand I order from online web sites all the time NEVER have I had this happen. So I was told I would be credit back this amount after 3 to 5 days. So now I have total charges of 376.35 & 269.09 which 645.44 which should of only been 341.63. Not happy about that you never stated that these charges would occur and now it will take up to 3 to 5 days to release these charges.

Then later this evening I look at my bank account and these charges of 177.67 & 126.14 have been added to bank account again. So now for a purchase of 341.63 I have a total of 949.25 please tell me how this is possible. So I have to get back on the phone again with your customer service he tells me that is just your policy was again I ask how is this POSSIBLE! So he says we can do a 3 way call to my bank to see if there is anything we can do about this issue. So we contact my bank which will not do a 3 way call. So now I have been on the phone for an hour and half between both phone calls. So then I have to contact my bank. It is not a my bank that is putting these holds on my purchase it is your POLICY so I'm being told.

I WILL NEVER ORDER ANOTHER THING FROM TOYS R US again how can you think that this is good customer service. I just dont get it I will be placing my orders from another company next time I just don't understand why! I was just trying to get my grandchildren Christmas presents in another state but I will go somewhere else next time with the money being taken out and with the frustrasttion over the whole order. Which I haven't even recieved yet.

On the wed before halloween my sister and i went to several stores in okc looking for my 3 year old son a transformers bumblebee costume for my son as well as a costume for my younger son and my sisters son. We purchased some clothes and 4 costumes. My son was so happy when i told him we finally found his costume after a full day of searching. I left the store with one large bag assuming everything was in it after all, i had left my drink on the counter and my cashier ran it out to me. I live almost an hour and half away from this store and after arriving home realized i had no costumes! I immediately called the store and they reassured me they would leave it at front desk for me. 3 days later itook the hour and half trip AGAIN to get the costume he had been wanting and they told me they had reshelved and sold them!! I feel they tried to double their money and not care about their customers. The manager was rude and just said all she could do was give me a refund!! thanks for ruing my 3yr olds first halloween he was actually able to tell me what he wanted to be.

Today I went to Toys R Us store on Mid Rivers Mall Dr. in St. Peters, Missouri and had another horrible experience. Toys ‘R Us often offers a promotion during the shopping season that is Buy 2-Get 1 Free on video games. My mom bought a video game for my husband, which he also received from someone else. When we tried to even exchange it, not return it for money, but even exchange it, we were told we had to find a game of equal or lesser value.

The game was purchased for $59.99, but because it was part of the Buy 2-Get 1 Free promotion, we could only exchange it for $39.99. I would understand this if we wanted our money back, but we wanted to EVEN exchange it. The cashier, Kathy or Cathy, was extremely rude and was even in my face at one point. The issue is that all we wanted to do was even exchange one game that was a Toys R Us gift and get a new one. It is not our fault that your company chooses to run promotions before Christmas but not honor them after Christmas, when many people will be making returns, or in our case, EVEN exchanges.

This has happened on numerous occasions to me and my mom, who is a regular customer and member of your rewards program. It is ridiculous that your customers are treated with extreme disrespect and made to feel stupid because of your return policy. Neither I, nor my mom will be shopping at your store anytime soon. This is very sad for your store because my husband and I are expecting our first child in August, and I was planning to register at Babies ‘R Us.

I will not be registering there anymore because of the extremely poor customer service I have continued to receive. I do not want to put myself through having to make any Toys R Us returns after my baby shower and I don’t want my friends and family to be treated with the same disrespect that my husband, mom and I were.

My mother purchased a Nintendo 3DS game system from Toys R Us at the end of December for my daughter for Christmas. My mother leaves for Florida until March, so she purchases XMAs gifts early. My daughter opened up the system on Christmas morning and it did not recognize cartrige games. I went back to the Toys R us where it was purchased and was told I needed to either get a hard copy of the reciept or my mothers Rewards number so they can look it up electronically. This was the first week in January.

The associate never brought up an issue with returns past 45 days or anything like that. I was told they would honor the return once a receipt of purchase was obtained. Went back a few days later with the rewards number. I was then told, they needed a hard copy of the receipt and could not only use the rewards card number. This was a different associate who now tells another story. I then call my mother and have her FedEx the receipt to me from Florida. The following week go back to the store for a third time and am told they cant return it because it is past the 45 days return policy.!!!! They were the ones who made it go past the 45 days beciause of the running around and miscommunication.

I then was told to go through the Nintendo manufacturer and have it replaced. I spent 2 hours on the phone with someone from nintendo who just told me to return it in store. So, for a fouth time I go to Toys R us and relay this information to a manager who says that his sales people should have told me about the treturn policy on the first trip back in January. It is now mid February and I am still being given a hard time because of sales people incompetency and a managers inability to take responsibilty for ignorant sales associates. I am going to call customer service/headquarters and lodge an actual complaint as well.

I was in the store with my friend that was picking up a "store pick up." She ordered this item and hour before she got to the store and they said since she came in so quickly she will need to leave and wait another hour and then come back because there is a process they have to go through and she came to soon. We went in the store to get the item for them to give it to her and they said they couldn't give it to her because it hasn't dropped into their system yet whenever she could see the item was paid for and was going to be coming into their system. She also said she could cancel the order that she already paid for and pay for it again in the store and the money that she paid for the toy online would take 5-7 bds to get back onto her card that she paid for the toy for. When my friend went back to get the toy (since they wouldn't get it for her) they were talking about her right in front of me and other customers saying, "she knows better, and I'm gonna kill her." I let the manager know what her employees were saying about my friend and she did nothing and was no help about the entire situation and my friend had to go back later and get the toy. Once we left the store because the toy "wasn't ready," we came back to our workplace and got online to see if it said it was ready and it said the toy was ready for pick up! We just left the store and they wouldn't give it to her. These people were rude, didn't care, unprofessional, didn't apoligize, and was saying mean things and threaning things about their own customer that was spending money at their company right in front of customers and her friend. This is the worst business/customer service I have ever seen.

The group interview was awful! We had to do a partner activity where we had to tell each other why we "deserve" to work for Toys 'R Us and tell it to the Human Resources (HR) Manager. Then, we got called in one by one for individual interviews, where we were asked the same question. The individual interviews were with the individual, the HR Manager, and some other manager, who looked like Guy Smiley from Sesame Street with giant, white pieces of Chicklets gum for teeth! If you're too dumb to figure out why people want to work for your company, you shouldn't be working!

The orientation was even worse. We watched an hour and a half of videos, filled out paperwork, and got a "grand" tour of the store. The best part of the whole orientation was the video on Code Adam (finding a missing kid in a store program). When it came time to ask questions, the HR Manager (who was running orientation) couldn't even give a straight answer to anyone's question.

I did a bit of research on my own about the company and tried to find straight answers to questions I had. What I learned horrified me the most. Even though the employee handbook and the orientation videos say that employees are supposed to be honest and report dishonesty and not "trash talk" the company, the company is intentionally misleading customers, employees, potential hires, and investors. As of this posting, Toys 'R Us is $5.12 billion in debt. They have carefully tried to hide this fact.

According to the CEO, if they don't meet or exceed their Holiday Sales numbers they had prior to the recession, the company could go out of business entirely. His plan is to meet or exceed the Holiday Sales numbers, instead of finding other ways to reduce the debt. How are they supposed to even pay their employees with that much debt? Employees, investors, potential hires, and customers should be worried about what will happen if Toys 'R Us don't meet or exceed Holiday Sales numbers this Holiday season. What should potential hires and employees do if they know this? Stay silent?

This is truly a strange and somewhat scary experience. What is someone to do with something like this?

We purchased two of the same item at $17.99. One was discounted by 50%; the other charged full price but under the item a notation was made as 50% off item but shown as 17.99-0.00 and yet specified a refund price of $14.21. We were charged the full $17.99 and when we went back to the store to complain, not even the manager could understand what was happening. They only would process a $9.00 refund; yet we paid tax on the $17.99! Another item was charged at $23.99 but again a notation was made as 50% off but shown as 23.99 -0.00 with a refund price of $18.84. This they refused to do anything about it...didn't even understand their computer or what happened or why tax should be refunded...not even the store manager. This is not about .63 in tax on the first item or even about a discount on the 2nd item, it is about principles!Like Bill Clinton said, just do the math; well, don't ask Toys R Us people for that...they don't even get the basics. No wonder company isn't doing well.

I called in about being shipped the wrong item. I spent 45 minutes on the phone and after finally speaking to a supervisor I was promised the correct item would be expressed mail to me. After 15 days I called in again and after 2 hours on the phone I was told I would have to wait 3 to 5 days for customer relations to get back to me to tell me when I would get my item shipped. I once again talked to a upervisor who told me sorry they couldn't help. I would have to wait for a different dept to find time to call me back. The supervisors other suggestion was to cancel my order and to credit me back. I took this option since I had already wasted to much of my time on this. I will cancel my toys r us credit card and I will never shop there again. The customer service sucks, they don't care about their customers. I guess it's because it's the holidays so they are making money right now but they have permently lost a customer.

Recently I returned items to toysrus with receipts and unopened . The amount of the returns were fairly large because the items included a wii u system and games. The items were accepted without any comments. I also purchased other items that my grandchildren wanted for Christmas. I returned to the store and tried to exchange a wii skylanders starter pack for a wii u starter pack. The store did not have this item.

I went home and ordered it from toys r us on line. I took the original wii starter pack that had never been opened and include the original receipt. I was told that I had been blocked from returns. I am stuck with a toy that is of no good to me. I have called customer service and told to call back later because the service representative didn't know what to do. I have sent 3 emails concerning the hassle frr returns but have received no response. I would like this issue resolved.

My compliant is that no where in their policy does it state that you are limited to the number of returns that can be made within their time limit and with an original receipt.

Item missing from bag when I got Home. Tried calling was on the phone 1 hour and 13 min before they picked up the call. I was standing at customer service by then And I was Not Happy. I also asked the cashier when purchasing an outfit if she got the security Tag removed she said I got it. When I got home it was still on the outfit. When I pick up the Item it had a note on it that said I forgot the item and it was payed for. I did not forget the Item it was never put in the bag. If your not going to answer your phones at Toy R us please dont tell me for over an hour my call is important to you. I am tired of excuses just do your jobs Better.

I am highly upset I made an online purchase on 12/17/12 to pick the items up a t a store. I than noticed that my order was cancelled because the store didn’t want to fill the order. As soon as my order was cancelled I feel as if my funds from my credit card should have been immediately released. That was not the case here it is almost Christmas and I cannot get any gifts because TOYS R Us has my money on hold due to their negligence.

My credit card will not release my funds until someone from TOYS R US contacts them. I am sure you will tell me the same thing that several of your customer service reps said which is it is not your problem. Customer service satisfaction at its finest.

I have contacted the better business bureau in reference to this matter funny enough I am not the only customer who had this issue. I hope everyone at TOYS R US enjoys their holiday because mine has been completely ruined.

Very dissatisfied customer...

I shopped for X-mas at a Toys R Us store and bought nearly $200 worth of stuff. I wrote a check. It cleared 4 days later and then 5 days after that they credited the money back to my account. Wanting to do the right thing I contacted them and now it has been a week and a half of Hell trying to get them to take their money back. Again, I just wanted to do the right thing and now they want me to spend my own time, gas and money to fax them a copy of my receipt just to fix a mistake that is not even my fault!

I have been extremely disappointed with every person that I have spoken with on the phone at their company. I even had people refuse to give me contact information for their "parent" company. The only person that impressed me was the manager at the store I shopped at. I went back to visit her and although she could not help me, she was understanding, courteous and professional, and a little baffled herself. Toys R Us has put a little black cloud over my Christmas spirit this year. Hope no one else is going through what I am going through.

In Dec 2010 I purchased over $300 in bicycles for my children. The bikes were on layaway until I picked them up mid-Dec as required by the store policy. I never received anything regarding my rewards and was under the impression the rewards were good for a year. Recently, I logged into my awards account and found they had posted my bicycle purchase on New Year's Day 2011 in order to put me in the black out rewards period. So I have made a call and written an email trying to get this corrected and the rewards to apply to my purchases now. NO, they cannot change it!

This is bunk really! One more way to rip off people. I went to ToysRus because of them carrying Schwin and the layaway but could have purchased the bikes somewhere else. The employees talk up the rewards program and how great it is to convince you to buy there. I am going to contact the Arizona Attorney General and see if there is any recourse in this State for what they are doing. People should gather together and file a class action suit against them.

Everytime I have been to the new Toys R Us store in Vallejo California there has only been one, rarely two, checkers. In all instances there have been long lines. Really rediculous. My husband and I were looking forward to having the store so close to us. We have three grandchildren and were going to do our Christmas shopping there. Maybe not.
Sincerely
Sarylsue DiFabio

I am totally upset with toy r us and i am would like to express the fact that i placed an order on 11/8 adn my computer crashed so i was unaware that the order went thru so i place another order WELL BOTH ORDER STARTED TO GO THRU . As soon as i noticed this i called and was told that you only have 5 MINUITES TO CANCEL AN ORDER .. WHICH IS UPSURD!!!!!! NOW MY CHECKING ACCOUNT WAS OVERDRAWM BECASUE TOYS R US WOULD NOT CANCEL ONE OF THE ORDERES. I wil make this known that NO ONE PLACE AN ORDER FROM TOYS R US ONLINE ... I AM UPSET AND DISGUSTED TO THE FACT THAT one of the two orderd i placed could not be canceled .. At this point i am wil return the items i did want and purchase and take my business elsewhere.. I will never again purchase from toys r us. My checking accoutn is now screwed up and other bills will also bounce!!!!

For a company that has been around selling toys as long as Toys R Us has, they should have their shit together by now. Only due to the fact that they will not allow me to cancel my order, this will be the last time I ever spend my money and buy anything from this company ever again. I can go to Target or somewhere else and get less headache. The absolute most ridiculous waste of my entire day that I've ever spent. I hope they go out of business, due to lack of knowing how to run a business. Good riddance.

Yesterday I went to your Harlow store to buy a new car seat. Id seen a few that id liked and read up the reviews on them. When I asked for someone to check my first option would fit in my car at customer services the lady was very helpful. However the young girl that came was very rude and seemed very put out that she had to fit the car seat. The car seat obviously didnt fit in our car and did would not strap in securely unless it was reclined in the middle position only. So if i wanted to recline my baby in it completely or sit him upright the seat would not of been at all safe. However knowing this the assisstant told us the car seat was fine to use in our car. She seemed more than happy to let me walk away with a car seat that didnt fit my car and was unsafe.

She didnt suggest trying a different car seat or that it was unsafe to put my baby in. Needless to say we didnt purchess the car seat but did buy a different that did fit in our car but sadly it wasnt from toys r us. I have been a frequant customer at toys r us over the last fews buying most of both my sons christmas and birthday presemts, pushchairs,baby accessories, toys ect as well as the party store online, but after the dangerous actions of the assisstant i will no longer be shopping at the chain of stores and will be advising all my friends with young children not to buy car seats from the chain either.

I put the Loving Family Deluxe Edition Grand Dollhouse on Layaway back in September. I made every payment on time and today went in to make my final payment and pick up the dollhouse. I stood in line for an hour just to make my final payment. The service is very slow and the employees are more interested in their cell phones and joking around with other employees than taking care of the customers. After I make my payment, I waited again for another 30 minutes for them to bring out my layaway items. They bring out the accessories but didn't bring the dollhouse. The manager came out and told me they can't find it. They said they did everything they could to try to find the dollhouse but there is nothing else they could do. It is completely unacceptable this happened. I put that specific dollhouse on layaway because it was the one I wanted. I have never seen a store that is that incompetent and not care about the customers. I ended up going to Walmart and Amazon.com to find something similar to what I had. But the fact that Toys-R-Us loses the dollhouse I had on layaway and then doesn't care really shows what a horrible business it is. I will never shop there again.

I went into the store excited to learn more about the nintendo 3ds no one was there so I asked the gentleman to help me (after I had been ignored by atleast 5 fellow employees) I showed him the flyer which said it was 169.99 w a free start up kit, I said is the kit a game, because I know nothing about these, he said well you have a choice you can get this or one of the other games, I said ok and went to the front to pay he then (there was a line of 5 people) went and helped all the other people leaving me standing there. 

I go to pay and he say's oh the movie isn't free it comes with the start up kit which were out of. Why would he offer me the movie if it didn't come with it, also why was I ignored so long. I said forget it Im not buying it here. I then went through the store and found some other items I needed, with no help from any employee I asked who sent me in 5 different directions, when finally a nice young man walked me to the place where they were. I go to pay I had a 20% coupon, and it wouldn't let me use it because it was in the "big toy book". I have never had a worse exsperiance only 2 registers open and the managers were very unhelpful. No wonder target and walmart are taking your business.

I have a birthday party to throw next weekend and I went to toys r us today in Arlington Texas to purchase my daughters presents. I had $200 worth of toys in the basket and I finally found the barbie camper she wanted. Originally $80.00 and it was on sale for $38.00 I was very excited and went to ask an associate a question and she took down the sign and told me it was not on sale it was from yesterday. I was one day off, but I had already added that in my basket and was extremely happy to add that to her gifts. Working in a field that deals with great customer service, I was very disappointed and upset, because that's the price I grabbed it for and that's the price I should of gotten it for. Very upset I put everything back and left. I will now have to go to another toy store to find everything I wanted to get her.