Gander Mountain Customer Service
Rated 2 of 5 Stars
Based on 6 Complaints

Contact Gander Mountain Corporate

Toll free phone number: 888-5GANDER

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  • Gander Mountain corporate office

    Mailing address needed.

  • 1-800 phone number

    888-5GANDER
  • Better Business Bureau rating

    A+

  • Customer service hours

    24 hours a day

Top Gander Mountain Complaints

Browse more than 6 reviews submitted so far

20

New lansing mi store has the slowest gun support. Twice I picked a number and they skipped over me. I just left when I ask the guy if they were using the numbers as I was holding 85, he was helping 87 and the board said 83. I bought a rifle before and the guy got on the phone while helping me and took 25 minutes. They will get zero $ from me.

Comment (0)
20

My son and I are regular customers at your Gastonia, NC location. Kendra, in the firearm department should not be in any type of customer service. She does not acknowledge the customer. I have seen her do this on more than one occasion. No smile, no eye contact, no effort to even let you know that someone will be with you shortly. You guys should do yourselves and your customers a great service by either, retraining her or getting rid of her and replacing her with someone who knows the meaning of customer service. She needs to go find a personality.

Comment (0)
40

Received my new Gander Mountain credit card. Activated it on 10/14 at about 6pm. Tried to place order on line. Can't do it. I spent a lot of time on the phone and got no where!! On 10/15 at about 9:30 I tried again! Got no where real fast. Keeps telling me my account number is wrong, what the hell gives. I'm ready to tell Gander Mountain to take there card and shove it. I will not pay any fees for trying to use a card they sent me that is defective.

Comment (1)
40

Two Mondays ago I went to the Kingston store to pick up my pistol. There was already a line when I got there. It took me an hour and a half to get my pistol and a woman who got in line 20 minutes after me was done 20 minutes before me, and we were both being helped at the same time for the same thing. If I didn't live 40 mini away, I would have left and come back another day. The employees who were very nice stated that Mondays are the busiest day for pistol pick ups. Gander needs to come up with a better way. An hour and a half is unacceptable! Very unhappy.

Comment (0)
60

My son bought an ugly stick yesterday to go Salmon fishing and while assembling it broke. He did not have the receipt but had the bag and the packaging. He was told he must have broke it, which if you know anything about an ugly stick you would know it is meant to be able to bend. There was something wrong with this stick, he did not break it. We spend a lot of money at Gander Mountain and I am very upset they did not replace it. We live less than a mile from the store and will take our business to Cabellas if this stick is not replaced. We are avid outdoorsmen and spend a minimum of 1000 A year on equipment, accessories, clothes and shoes.

Comment (4)
60

Gander Mountain is one of the only DC that I know of that does not have any kind of absentee policy. Now they want to in force a NO Tolerance Absenteeism Policy. You can get a written warning for missing three day in a 4 month period and that is with a Dr’s excuse. Why?? Because it doesn’t matter or not if you have one or not they do not accept them. Instead they want you to take FMLA. Gander Mountain treats their hard worker like crap and their Lazy workers like King & Queens. After working there for 6 yrs, I have seen this 1st hand. I have asked to learn several different jobs in several different areas. I have been laugh at, had eyes rolled at me, and lied too as well.

There are new hires that have all ready learned the very same jobs I have ask to learn. Heck, we even have hourly associates doing supervisors jobs. Some of us have been through 6 managers in 4 years at Gander Mountain and don’ ask about supervisors. Makes you wonder Why? As far as raises go they suck there too. They would rather spend money on NASCAR car, or equipment that may work for only a month or two. We the workers are what makes that company run, but we don’t get any recognition at all. Heck we are lucky if we get a good job from anyone.

Yes, it pays some of the bills but not every many. And yes it is a job. Gander Mountain used to be a great place to work now it sucks. I could go on but I’ll stop for now.

Comment (0)

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