Barnes & Noble Complaints Continued... (Page 1)76+ reviews added so far. Upset? Call Barnes & Noble corporate: 1-800-962-6177
While I was checking out, I asked for change of a $20 bill so I could donate to have my purchases gift wrapped by the non profit in the store providing the service. I was told it was their policy not to give change. I expressed my dissatisfaction in strong terms as I wanted to have my purchases gift wrapped. The B&N employee repeated it was store policy not to make change. I left the store very upset.
After brief consideration, I went back into the store and asked for my money back and returned the items. The clerk very politely returned my $40 and I gave her the books. I then asked for the manager to express my dissatisfaction. The manager was called. He arrived apparently unhappy by his attitude that he was called. I explained how unhappy I was that I had been refused the courtesy of change for $20 bill to complete the gift wrapping transaction in the store. He said that it was store policy not to make change except by the manager because customers took advantage of the service.. I said I had driven about 20 miles out of my way to reach the store and would not be returning if he had such little regard for customer service. He said it was my choice. I said yes it was my choice and understand why people used the internet for purchases when given such inconsiderate service in person. He repeated it was my choice. I left very upset with Barnes and Noble.
I fully expected to leave the Barnes and Noble store in Round Rock pleased with my purchases and without the task of wrapping before me. I would also have aided a nonprofit organization. Instead, I left angry and upset without the items I had selected as gifts. I bought the items from Amazon. They were delivered to my home in two days.
I prefer to do business in the old fashioned way with smiling people and good service. I was given no choice or alternatives to it but it is against our policy to make change. It is the warmth and friendliness that makes me want to do business in brick and mortar stores. It is only fair for me to tell you of my unhappy experience at your store. My friends are as mystified as I as why the store has such a customer unfriendly attitude summed up by the statement, " Customers takes advantage of us.
I used to have a Barnes and Noble membership for many years and still have a membership . I usually get the membership for me is not to save money but for me I like to encourage this business as I love reading and education for me and all people but what make me very upset is that they start to discriminate in the airport sore in Pensacola Florida. In 11/30/2015 at 01:05pm I went to get a small coffee and I was the first one in the line and the employee who was working at that time and her name is Deana T. She asked me what do you need and got the money from me and left me and start to serve the next one in the line although the coffee was ready behind her and will not take from her a minute to give it to me but she ignored me and served the other costume without saying anything to me. Then I started to be very upset and told he I was first and the coffee is ready behind you and she told me yes but we serve costumers who need foot first then I told her I never hear about this before but she did not give me any attention. I am ready to file a complaint against Barnes and Noble corporate offices now!
I have bee a Barnes and Noble member for two years I purchased a book cover I Think it was 11.99 that was in Early August. I never opened the package and I had it in he car I finally went there to return it. It was about 6 weeks later as I just don't go to that mall often. I did not want money back I just thought a store credit. The Manager was very un friendly she was like I cant find your member number , this thing is NOT in our system? I was like what do you mean? she said when did you buy it? I told her and she said we have a 14 day return policy. I was like well Its not a book I took home and you have similar on the shelf? She was like this is how it is. I am shocked that she was so rude I said how about 1/2 of the cost? Nope. This was the Pittsfield ma store and it was 26th or 27th
There was no one to check me out, so I went to customer service desk and the guy there told me to go to the music department. Guess what? Went there and no one was there and then went back and the guy told me to wait for someone. After 15 min I just left. This is what Amazon is going to eat Barnes and Noble alive.
The Barnes and Noble bookstore in Virginia beach located in lynnhaven mall only has two sections of spainsh books. There is more languages in the United States. Tell me why can't this bookstore have many books for other languages too besides only two sections of spainsh books. It's a popular bookstore but to me this bookstore seems racist. It's not fair to limit different languages on choices on books just because they speak different languages . I think this bookstore should have more Spanish books and more different languages in the store.
This is my 4th nightmare. This time I ordered audio books express delivery last Sunday no delivery yet. I called customer service and among the order was a pre-order so nothing shipped the remainder of the $200 order did not ship. Your customer service rep told me it's because I picked send in as few packages as possible. This is just crazy how do you run a business like this
Here is my story. What actions I take from here depends on the response I receive from this correspondence. I received a NOOK for a Christmas present. It was purchased in December/2012. It has no warranty. Taking my NOOK into the Monroeville location of Barnes and Noble, I was told the hard-drive was bad. I was informed that I could receive a rebate if I turned my old NOOK in and ordered a new one. I had to order it and would receive a new, much improved NOOK, by mail and would then mail back my old NOOK. I gave my credit card information and mailing address to the Barnes and Noble employee, Merchandise Manager, named Tim Indyk, I authorized a withdrawal from my account of $109.99. I was to receive my new NOOK in a few days and I would return my old one, if I did not I would be charged $149.00 or full amount.
The next day Barnes and Noble withdrew $1,060.00 from my account. It indicated that I ordered 9 NOOKS. I went back to the Monroeville Barnes and Noble with my problem. Every time the same employee, Tim Indyk, tried to telephone Corporate for help and their lines were busy. He left messages. No one could help me. I then telephoned my bank at the store, told my story, and had the bank talk to Mr. Indyk. He explained that I was not to have been charged the $1,060.00. My bank, as a courtesy, put $872.00 back into my account, pending investigation.
Barnes and Noble said I ordered 9 NOOKS. I ordered one. I called Corporate myself the next day and found out that the Monroeville store never called Corporate when I left to solve the problem and stop the order. I talked to “Joan” at Corporate. Barnes and Noble, the next day, to confirm that everything was handled. I was on the telephone approximately 1 hour at this time. She did not stop the order. No one did a thing to complete the cycle and help a customer with a problem. It was just dropped the minute I left the store. Why did I waste my time? She stated that she could not reverse the order. NOOKS were shipped! This could have all been avoided if Barnes and Noble really cared.
I received 8 NOOKS at my home yesterday, July 2, 2014 If I had received 9, which I was charged for, I would have keep one, brought the 8 back to the store to return or returned all 9 and purchased a KINDLE. Now I have 8 NOOKS to return. I do not have a replacement for myself. My bank account is short $188.03.
I grew up with attorneys in my family. They taught me to tell my story and spare the emotions. The facts are the facts. However, I am so angry and frustration with Barnes and Noble. I did not go to some discount store or off the wall website. I went to Barnes and Noble! I have been put on hold, transferred, disconnected, placed on hold again, numerous times. If I could put into words the amount of frustration I have endured and still have not resolved the problem, I could properly write a book myself. I need this resolved and I need it resolved now.
I will return the 8 NOOKS. Where is the additional one (9) that I paid for? I want my full refund or an additional NOOK mailed to me. I was informed by “Joan” that my conversation was recorded and would be passed on. “Jonan” offered me a $25.00 gift card. This was a complete insult, which I declined. I want this resolved in “a timely manner”. I want this solved ASAP. To tell you I will call the media, Better Business, Consumer Protection, and have no problem picketing, is an immature approach, however, it would make me feel better. My next step is to contact Marty Griffin on CBS Pittsburgh, Investigator Reporter, if I do not have this issue resolved. Please find the attached letter signed by Barnes and Noble. This would be embarrassing for all concerned. Please contact me. Please resolve this matter. The money was taken from my account without my approval. I am not going away.
I feel at this point I should be credited the balance due me of $188.03 and given a NOOK at no cost. I would return my old Nook.
I purchased a special book for my son as a Christmas present from B&N's online store only to find out my son never received his book. I contacted them to find what the hell happened. The boy who answered the phone wasn't even competent to look in the online service to help me. I didn't have a purchase # but I found all the pertinent information he couldn't find like i.e.; email address, credit card # updated preferences like the date and time of transaction. The village idiot could do the job better. The boy didn't bother to assist me any further except that he said to call back when I had all the info when he should have done it for me and call me back. Yeah I know.....do as little as you can for your customer you sorry company.
Both my wife and I are in wheelchairs. To get into front door you are at the edge of steps and doors are not handicap friendly. This is a safety issue. Store is very unfriendly to people in wheel chairs shelf are too high especially the magazine shelfs. There is very few friendly places in the store and no one seems to care. How do you get around the ADA laws with you front doors. The entrance is really unsafe and someone will get hurt one day real bad.
I am visually impaired as I stated to a nice woman who answered the call her name was Becky. Becky was kind and personable. waited patiently for her to get me a person to help me the wait was long but I did not mind. A person came to the phone a white male who said he was a manager I asked for information about the E-reader , the first lady informed me that you have an E-reader that might help me since I am visually impaired and said she would transfer me to a person. I asked the price from the male who said he was a Manager I explained that I was impaired he gave me a wrong price of 399.00 for a ten inch he proceeded to tell me the store was very chaotic and that he did not have time or help to assist me as I tried to respond he hung the phone up in my face . I called back and got his name and it is Zenen. Does he know about the ADA this complaint will be referred. What kind of business would have a leader a Manager treat customers like this.
Spoke with a rep. of Barnes and Noble on April 22, about a problem with receiving my order. After much deliberation, the time frame of delivery of 5 months became 7 days. However, I checked my email, and it appears only one of the items I ordered is being shipped. I ordered the Scrabble board game and a book called "Spiritual Aging." The book was not on the shipment list. I paid over $45.00 for my order and expect my complete order. What is the problem with your shipping department? Either send me the book, in a timely manner, or send me a refund. I prefer the refund because I am tired of having to go through so much trouble just to get my two items, ordered over 3 weeks ago, delivered.
The overview is a mess, I guess when it got copied the process scrambled the format so some of the sentences are cut off leaving words separated and it looks like extra spaces between sentences. Needs to be reformatted.
Earlier today I recently attempted to have help support concerning my NookColor. I received this thing as a Christmas present last year and picked it over the Kindle because it allowed magazines to be read as well. Long story short. I’ve been unable to make digital purchase due to my military address (FPO/APO) however, on their website for all digital purchases it says “Items ship to U.S, APO/FPO and U.S. Protectorate addresses.”
but this is not the case. I was told worthless copy & pasted knowledge on the Chat Help which contradicts everything they advertise. They told me that I must have a stateside mailing address and I must have a stateside IP address to download items. Once I began questioning these things I was met with shortness and handed a phone number where I can be told the same thing for a costly amount of money as 1-800 numbers aren’t free here.
What good is a mobile device if you can’t make purchases abroad? I don’t understand. I’m infuriated that I, having no choice in where I’m moved, am being penalized because of a US MILITARY MAILING ADDRESS.
This goes to show that B&N has no idea what they’re doing and neither do their customer service support. I just want to be heard and recognized for this ridiculousness. If they don’t allow APO/FPO address purchases they shouldn’t sell the NOOK outside of the US and only allow for it to be purchased in the US where it can be useful.
I’ve wasted money on this cheap tablet. If you’re military please consider purchasing from Amazon because a NookColor will be worthless to you if you’re living abroad without a stateside address and IP address.
My 10 year old daughter has a nook, and uses only gift cards received as gifts to purchase new books (no gift card, no new books). Every time she makes a purchase (usually .99-$1.00), our credit card gets charged one cent. We have been around and around with Barnes and Noble about this. Yes, it is only one cent, but what is the point? First we were told it was a “holding fee” and would be reimbursed (didn’t happen), then we were told they credited the gift card one cent on every transaction and charged the credit card to make sure the card is active.
The customer service people were rude, basically the attitude was, it’s only a cent and this is how we operate. I have friends who also purchase from B and N with gift cards and have no such problem,and an employee at my local B and N told me SHE uses gift cards and is never charged the insane cent. My wife and I own Kindles and find them easier to work with, no crazy charges. We will never purchase a Nook again, nor will I be shopping at Barnes and Noble retail anymore.
There is a computer glitch affecting Barnes & Noble ebook authors, giving them a “1 star review” even if no actual reviews are posted on B & N’s website. I googled my name and was shocked at what I saw, so I wrote the company, and here is their reply: “This is an issue that is affecting many titles on our site. It has been elevated to Internet marketing department who is working with Google to resolve. The issue begins with Google and we are working with them closely to resolve. Thank you, Barnes and Noble”. So far, no one has fixed this glitch, which is affecting my sales.
I went into a barnes and nobles in co op city in the bronx, ny and was in search of a means to do some work and much neede reseearch. I finally found an oulet to power up my lap top and then was in search of seating. I asked an employee and he informed me that that wasnt his responsibilty, B&n only provides free wifi and electricity was not their responsibilty and noted that thet to had to pay for elecrticity.. TERRRIBLE. I have never been met with such poor service and a disregard for customers. I left abrubtly and refuse to spend my money at that location ever again and I will tell all my friends and associates…
I’ve been shopping at the same B&N for years in Salem, NH, and have always been able to apply the %-off discount coupons to magazines. Last week I received a 15% off one item coupon, and when I went to use it to purchase a magazine, the cashier refused to honor the coupon, saying that she was getting a message on her screen that it wasn’t eligible for the coupon. I told her it says nowhere on the coupon that you can’t use it on a magazine, but she wouldn’t budge, just kept saying that her screen said it wasn’t eligible. I’ve tried contacting B&N customer service to get a precise answer as to whether or not magazines are eligible for purchase with their coupons.
After providing information to them back and forth, they replied today that “according to the terms and conditions for this promotion” magazines aren’t eligible. What does that mean, exactly? There is NOTHING printed on any of their coupons that says you can’t use it to purchase a magazine. Only digital content, such as NOOK books and NOOK magazines aren’t eligible. So, what “terms” are they referring to? If they can’t give specific wording why you can’t use their coupons on printed magazines, then it’s misleading the consumer by using general and vague wording, or some “CYA” terminology so they can make up the rules as they see fit.
They should print clearly on their coupons that you cannot use them for magazines and periodicals, otherwise it’s implied that they ARE eligible for the coupon discount. Their store cashier wasn’t helpful at all, even though she knows me since I go there every weekend. She could have called someone to question it, or simply overrode the message and given me a discount anyway, just in the interest of good customer service. All she would comment is that they use “smart coupons”. Apparently that means that no matter what it says on the coupon, the computer screen has the final say. Is that even legal?
I’ll never get a membership card with them, either, since you have to buy $250 worth of books and merchandise to make back your $25 fee before you actually realize any discount savings. They don’t tell people that when they push the cards, only that you can get discounts on everything when you buy it. It would take me 6 months to make that $25 back, meaning the membership would only be good for 6 months. NOT a real savings, since you’re paying THEM for the privilege of getting a discount and only getting it for half the time. Hopefully I can find another bookstore to buy my magazines, since it’s clear to me that B&N just isn’t what it used to be anymore.
i placed my Barnes and Noble order on 6/19/2011. i had an emergency – so after midnight i cancelled my order. i got no response from til the next day in the evening. they said i couldn’t cancel my order because it was already shipped. there is no delivery on sunday. i still had the option to cancel. Barnes and Noble kept lting to me, and swithcing things around in my account. i called my bank – and i disputed it. i also contacted the better business bureau, internet crime center ( ic3 ), and federal trade center. i would’ve done alot more, but there isn’t anymore. i have pro0f of our correspondance – when Barnes and Noble decided to answer me. i would’ve loved to havd taken them to court!
thank you. it was my first shopping there at Barnes and Noble – and it’s definitely my last. they’re not the respectable company as people say they are.
In November I ordered a Nook as a gift. The person I bought it for wasn’t comfortable using it so I called Barnes and Noble to return it. I got an authorization number and returned it within their time period. Six months later I am still fighting to get my refund. I can’t call Barnes and Noble customer service any long because they can’t access my files since my case was “escalated to upper management.” Upper management is still “reviewing my case”. There is no way to contact them except by email, and they are not responding to my questions. They admit I did everything correctly on my end, but offer no reason why the refund is still being held up.
I have kept all my original invoices, return authorization emails from Barnes and Noble, tracking and delivery info from UPS, and documented the countless conversations I have had with Barnes and Noble customer service. It is at a standstill while I keep sending emails asking for some kind of answer. No response, no response.
It amazes me how neasty Barnes and Noble customer service can be. I ordered a book and two days later I receive an email telling me the book is out of stock and shipment delayed. I called customer service and was told no, the book is in stock and is shipping today; expect it Monday. Two hours later I receive an email telling me the order was cancelled. I call Barnes and Noble telephone customer service and the nice lady tells me ‘there is a problem with your credit card.’ ‘How is that, I used it earlier today to purchase gasoline.’ ‘Well maybe should pay your bill.’ ‘Excuse me, a thirty dollar charge is all there is against that card–what do you mean?’
‘Well I don’t know why the card was rejected.’ ‘Then why tell me to pay my bill?’ ‘We sent you an email three days ago requesting more information on your card and you didn’t respond.’ ‘I never received an email.’ ‘Oh, we sent it today.’ ‘Again I didn’t recieve an email; can I speak with a supervisor?’ ‘It won’t do no good; your card is no good.’ She hangs up. American Express tells me Barnes and Noble NEVER attempted to charge against it and my account was clean and current.
And I pay a membership fee for this Barnes and Noble?
I purchased a coupon worth $20.00 for $10.00 from Barnes and Nobles. Very excited. The coupon was charged to my credit/debit card $10. around Feb 7th 2011. The Barnes and Noble coupon would expire April 2011. Well after several attempts to retrieve my coupon. I gave up. and of course now the coupon I PAID FOR IS OF NO VALUE. The program kept telling me the coupon expired the day I purchased it. Every time I went to retrieve. I would like a full refund Perhaps, Barnes and Noble should provide customers full value for the aggravation, as it is very hare to find a place for a complaint. I used a debit card/credit card and was charged, quite promptly I must say!
I hope someone can help me. I am retired, 62 , and will start social security soon. $10.00 means alot, with medical bills mounting. pattijo77 [at] verizon.net
I have been trying for 2 months to get Barnes and Noble to credit me for my returned item that I bought from their ebay store. It only allows paypal, and they seem totally inept at doing so. I have spent hours on hold and then they promise my refund, but it never appears. You stay on hold forever with Barnes and Noble, and when they forward you the next person has no idea and you start all over again. Their computer system starts mixing your orders up. It’s just a total CF from the start.
I have purchased many books from Barnes Noble at their local store. I had never ordered online, but I received a gift card during the holiday season and figured it would be easier to purchase items on-line and have them delivered to me. Boy was I wrong. The items I purchased were all marked as “in-stock” and “ships withing 24 hours”. After three days I called their customer service phone number and after waiting about 20 minutes, was able to speak to someone. She then explained that one of the other three items was NOT IN STOCK and I would not get the others until they could ship them all. I will make it my business to go on as many websites as I can in order to expose this company to the consumer, so that people do not waste their time purchasing items from BARNES NOBLE!
Beware of ordering through Barnes and Noble website. I just ordered a book for my daughter for college. After finding out that the book would not ship or arrive any where near the promised time on the website I asked for a refund. I was told that they couldn’t refund my money because the book was coming from a second party vendor and there was no supervisor working at that company who I could talk to. So after 4 phone calls with a hold time of one to one and half hours and three email later I am filing a report with the BBB and encourage those who have these bad experiences to do the same. Its time for companies to back up what they promise the consumer and be help accountable.
I ordered a book from the Barnes and Noble website back in February. When it didn’t show up in 10 days i sent an e-mail and was told it was on back order and would arrive mid-august. It’s Halloween and still no book! I have sent numerous messages only to be ignored by Barnes and Noble. I don’t even want the stupid book anymore i just want my money back, is that too much to ask? It doesn’t take a year to ship one lousy book.
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