Adobe

This support experience was horrible.

The representative was not helpful.

They were unable to fix my issue.

Furthermore, they did not explain how I needed go about fixing my issue.

After a mountain of frustration and being sent a link to the wrong country, I started to figure out my own issue.

This customer service representative should go back to training and learn how to better help Adobe customers.

I would like to purchase a subscription for my client, but this experience has me rethinking the customer service from Adobe.

I will be shopping for a different solution for my customers.

Hello Joe , I'll be happy to assist you.

The email : **********@gmail.com does not have any active subscription.

Could you please provide your email address under which you have the active…

The customer support service is hopelessly incompetent.

I had to cancel my subscription because of its inability to resolve complaint.

My profile was updated by with a new email address.

But when I downloaded acrobat dc, it tried to verify using an old email address.

I asked support to help me delete the old email.

But that was hopeless.

Support keep advising me what to do but I explained that was not successful.

No matter.

Support was unresponsive.

This should be a relatively easy task but the reps seemed clueless probably because they are poorly trained.

I had no recourse but to cancel my subscription.

The obvious question is if the email shown in the profile is the correct email for verification, why am I asked to verify with an email that I no have access and is not relevant…

I am a student and I had a small project that I put together in Premier Rush.

Using the free trial, you get 3 free exports before you are expected to buy a subscription.

I used all three of my free exports and the only thing that it exported was a text document with a bunch of gibberish. (i tried to run it to see if it was a program to view videos) I also put it into a browser to see if it was a link.

Contacted Adobe Customer support and every single person I spoke with just said "wrong department" and transferred me. one person finnaly said that phone support couldnt help with this and I needed to use the in website chat. the 1st person couldnt help me and transfered me to another person who takes upwards of 5 minuits to respond to what I type as well as going a round about way to say…

I Bought the MASTER COLLECTION a few YEARS ago for over $1800 and now that i have bought a new computer with MAC IOS Catalina it (ADOBE) is now not compatible with my new computer.

So the geniuses at Adobe in Customer Service/ Support (CS) have recommended I DOWNGRADE my mac IOS to High Sierra so I can continue to use my software.

HOW DUMB are they to suggest I downgrade my NEW MAC BOOK to facilitate an older dated software???

Any other company thats worth anything would offer a solution to compensate for this glitch and I say glitch because all software, whether it is an anti-virus or MS office has the option to be upgraded!!!

However, Adobe has no way of upgrading this software but rather suggest I go backward in time with technology and efficiency by downgrading my IOS.....lol this…

Currently there is a marketing strategy by Adobe to entice potential new customers to receive a one week trial subscription to Adobe Acrobat or Adobe Cloud.

However, Adobe does not confirm the Adobe trial subscription has commenced via the customer's e-mail address - which Adobe collects in conjunction with the potential customer's credit card information; NOR does Adobe make clear (other than in the fine print) that one's credit card or bank account will be then be automatically debited for an unspecified amount and for an unspecified duration if the potential customer neglects to "cancel" this trial subscription within the one week trial period.

Further, information regarding how to cancel this subscription is not made in any noticeable or transparent manner.

I must say that I am very…

I bought Creative Cloud as a teacher not realizing the price would go up annually to the full price after a couple of years, so my fault for not reading the small print.

The new price is too expensive but if I cancel now I will be charged about 100 pounds to cancel early.

So I wanted to cancel my annual plan immediately in case I forget to do so when the year is up.

However Adobe tells me that it is not possible to get out of auto renewal.

This means that they are hoping I will forget to cancel when my full year is up and automatically pay for another year!

I will be vigilant.

I will cancel.

I will cancel.

I will cancel.

Honestly, adobe are a behaving like bunch of mafiosi.

How can they keep their customers happy with this attitude?

Shame on you.

I used my credit debet card to by gass at mel loas in Livingston texas on Monday night it charged me 99 dollars plus the gass. there is no notice there doing this on pumps I find out I cant get my money back for 2 or 3 days im on disability no money now cant get what little I had till later im trying to find out whos fault this is the store where I bought gass or shell oil. if I find out I plan to let people not to use shell and I have a friend that's a truck driver whin he warns the truckers it will cost shell lots more than they have cost me.

I’ve called and sent at least five times today and have never had my calls returned.

I have also sent emails.

Their customer service is the worst I’ve ever encountered.

I have been charged twice the amount I paid for.

The normal price for adobe after effects is £15 for a student.

What’s up with the payment delays as well?

Can you please fix that cause you guys take my money at the worst times when I have money in my card.

I’m a student trying to make a living by my self but you’re ruining it by taking money at the wrong time.

Please fix yourselves up honestly.

To be honest I’m really sick of it.

Himanshu and Arpit each had me waiting for more than half hour during an online chat to repair LR problems

Every time I have called Adobe customer service, with a problem with my account, they transfer my call to three different people.

Upon the third or 4th transfer, Adobe hangs up without resolving the Issue.

GREAT CUSTOMER SERVICE FROM HELL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

If you need to contact me : (919) 225-0757 Thank You Chris Williams

To whom it may concern,

My name is Seth Ryder, and I am a current senior at North Allegheny Senior High School.

Additionally, I attend a trade school, A.

W.

Beattie Career Center, for Advertising Design.

On a daily basis, we use numerous Adobe products for many tasks.

Whether it is Illustrator for our Restaurant Design project, Photoshop for our Concert Posters, or Premiere to make a movie trailer, they are all in frequent use within our program.

Accordingly, many students enjoy extending their learning and passion for graphic design, photography, and video editing outside of the classroom.

This was simple and easy to do for the students under the license that Beattie holds to the products.

We could simply log in to our Beattie accounts and work through their license while at…

I canceled my subscription in June and I'm still getting charged a monthly fee.

I have emailed at least 10 times about this and no reply at all.

You are stealing my money and I want it back.

My subscription ended and I canceled so I followed the T&C and I'm getting nowhere with customer service.

I've tried live chat but once I explain my situation I never get a reply.

I will take this further and contact the ACCC and consumers affairs if I don't get my money back and you keep stealing from me.

I've had enough

I thought I was starting a 7 day free trial on the 18th of July 2019 for Adobe Pro DC.

My order number was ADD038191090AU. after I had made that decision I decided not to continue with it and tried to cancel the trial.

Last week I received a notice saying that I was billed for the first month.

I immediately went on line to cancel my subscription and was told I had to pay a cancellation fee of around $100 Aus.

This whole thing has been a total deception that has cost me money.

I believe that I have been misinformed from the beginning and unable to cancel my subscription I was unjustly billed for a product I did not want to use and then forced to pay again to get out of the 'contract'.

I want my money back.

The trial offer process is obviously confusing to some people and I believe I…

Just about every time I upload footage into Premiere, it puts the audio that is connected with video out of sync.

PLLLEEEAAASSEEE!!!!!

PLEASE FIX THIS!!!

Its very rare that I will ever file a complaint for anything but this is one of the most frustrating things I have come across in video editing period.

It is extending my production times significantly and if there was something that would cause me to have to switch to a new program, its going to be this!

PLEASE FIX THIS!!

I am pulling my hair out trying to re-sync this audio and video!!

Dear Customer Service,

I am writing this email in the hopes that your will resolve the issue related with refund.

I spoke with customer service representitive multiple times, however, I have been hearing the same massage that my case have been esclated since 6/21/19, but I have yet to recieve refund.

I even spoke with someone who claimed to be a manager and he also repeated the same massage 5-7 business days.

Today is 7/17/19 and I checked my account there is no refund reflected on my accound.

I have asked your customer service representative to give a complain line to your headquarter, but I was told they could not do give me a number to your headquarter.

I am very disappointed and frustrated with your customer service and I would like to speak with someone who could solve the…

I am a university student who signed up to Adobe Creative Cloud to aid in the development of my projects for my study.

I signed up to a student plan at A$29.

89 a month, however, it seems that when my plan renewed my plan was changed to the 'all apps business plan' and I am now being charged A$45.

99 a month.

This was not a change made by me and I am displeased that I have been incurring additional charges.

In order to get back to my original plan I will have to wait until just before my next payment , cancel the Business plan and re-sign up to the student plan - otherwise, if I cancel the business plan and re-sign up for the student plan now I will be paying an additional A$29.

89 for this months subscription, making my total payments to access Adobe this month A$75.

88!

I find…

Dear Sir/ Madam, I am writing to you because I am extremely upset by the service adobe has provided and feel I have been misled and conned into a contract.

I began a free trail for the Adobe Illustrator programme on the 18th of April as I needed temporary use for a college project I was working on.

Before the free trial ended, I attempted and believed I successfully cancelled my trial.

However, I was subsequently charged £19.

97 at which point I attempted to cancel the plan again.

When I was charged another £19.

97 I realised I was stuck in a contract where I was obliged to pay 50% of my remaining annual contact to cancel it.

When I was asked “are you sure you want to cancel?” and was then shown alternative packages I could use as a valued customer I assumed I had finished…

A tec had virtual access to my computer for half an hour...

Did nothing.. at least to help me..

I hope he did not create a problem..

The software problem was not resolved... and It is more than frightening to have somebody with access to your computer who does not respond when you ask are you there for the second time???

A waste of time and the problem is not solved.

I have already filed a complaint with the BBB and will be now filing a complaint with the California Attorney General's office.

No wonder the company has a 1.

68 star rating out of 5...should be -1.

68.

I have been an Adobe product user since 1987 and I have to say I have never seen such disgusting unconscionable customer service, product quality lack of understanding, illegal business practices and I could go and on.

This company is truly ripping people off and people don't even realize how much they are being ripped off.

My issues are multiple fold starting with Adobe Stock as they illegally take a monthly subscription from people, you purchase a tangible product meaning 10 images per month but if you accumulate those images and want to hold off on keep accumulating the images…

ADOBE Consumer complaints

Dear Sir, Madam ,

I am based in Istanbul / Turkey For 7 days now that I have been trying to buy a new ACROBAT PRO DC on "annual prepaid " ( since I had the monthly subscription before but it is to expensive ) When trying to purchase the subscription, the site first shows me : 43,89 TL/ mth. - annual prepaid 526,68 TL but when I click to pay , it quickly reverts to pay by month rate , calculated over 1 year = 956,52 TL with other words , it is blatantly trying to cheat.

Obviously I decline and do not continue.

Trying to get assistance from customer service - chat , not much luck there either !

I get either hung up upon or nobody answers the line .

Alfred Conway

Flashplayer.

For the pass 5 years or so I am really mad at Adobe Flashplayer.

I am a Forex trader 24 hours 365 days.

I had to restart my computers every time they started slowing down, lagging and clashing.

Once they were restarted the Adobe update DOWNLOAD page pop up.

I am saying every time your Adobe forces update in the background, it slows down the whole system and most of the time clash down the system, forcing user to restart computer.

Restarting computer means terminating my FOREX auto-trading and costs me thousands and thousands of dollars.

If you Adobe do not fix this problem, I will lodge court file, I will sue you!

I will spread the news everywhere on internet, mouth to mouth any all means.

I will see you soon

One the issue is still NOT resolved.

I chatted because one week ago I updated my account to a lower plan, even received a note that I would receive a refund of 4.

32.

However, on 4/20 I was charged the full amount for the All Apps.

I chatted asking why I received this charge when I changed my plan to the Photography plan.

They spent hours reading support documents.

Then canceled the plan and said they added the new Photography plan.

No mention of a refund, or the process, NOTHING.

Then I logged into Photoshop that stated that I still needed to pick a PLAN.

Are you serious?

I chatted again and spent 45 minutes explaining the issue.

They needed the first four and last four of my CC, and then they needed the first 6 of my CC.

Guess what I still don't have a plan.

I asked why they…

I cancelled my subscription with Adobe and received 60 days free.

I was sent an email that my subscription would renew on the 19th April.

However I had £49.

94 debited from my account a month earlier without warning.

When I requested a refund the customer support thought I had agreed to a new contract under a smaller sum of £31.

27 a month which I hadn't.

They then took that from my account without approval.

I received a refund for £49.

94 but not £31.

27.

I received a dodgy worded email from Adobe saying that I need to contact my bank if I want the refund back.

My bank said they need an email from Adobe to confirm the amount and date.

I have spent many hours online to customer care, going into my bank and calling my bank.

This is taking far too much of my time to fix an error…

It is with great indignation and disgust at the constant greedof big corporate companies, that an individual amateur photographer cannot get LIGHTROOM 4 OR 5 to download or in disc form.

I DO NOT WANT TO PAY FOR CREATIVE CLOUD AS IT WOULD BE A WASTE OF MONEY.

Just a year ago I could have bought it!

If only I had known.

Now the only alternative is to pirate it and that is exactly what I will do.

With greater than the greatest indignation.

Diana Krogh