Permalink Submitted by Carl Stahl (not verified) on November 15, 2015 - 8:39am
We were emailed by a Comcast sales rep several months back to change our services. We were under a contract with Birch Communications. The sales rep told us is we switched to Comcast, we would not have any early termination fees, he would take care of that. He lied we have been billed for over $1100 in early termination fees. When I emailed him about this he directed me to his supervisor. The supervisor promised 2 months free service to offset the fees. He lied also, we have not received any free service and he will not return my calls or answer the phone.
This has been going on for several months and I am repeated directed somewhere that I get no answers. I currently have a complaint I filed on May 28, 2015 #CR 4664407 and was promised an answer in 48 hours. No one has replied to this complaint. I have been sent in a circle of unanswered complaint attempts for several months. I requested an email address to send my complaints to and no one will supply this information.
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We were emailed by a Comcast
We were emailed by a Comcast sales rep several months back to change our services. We were under a contract with Birch Communications. The sales rep told us is we switched to Comcast, we would not have any early termination fees, he would take care of that. He lied we have been billed for over $1100 in early termination fees. When I emailed him about this he directed me to his supervisor. The supervisor promised 2 months free service to offset the fees. He lied also, we have not received any free service and he will not return my calls or answer the phone.
This has been going on for several months and I am repeated directed somewhere that I get no answers. I currently have a complaint I filed on May 28, 2015 #CR 4664407 and was promised an answer in 48 hours. No one has replied to this complaint. I have been sent in a circle of unanswered complaint attempts for several months. I requested an email address to send my complaints to and no one will supply this information.