Permalink Submitted by Barbara DaCosta (not verified) on November 15, 2015 - 8:37am
I ordered Comcast internet service on August 10th 2015. I was told my free self install modem would arrive in the mail within 3-5 days. On Saturday August 15th I received an email stating that I had a bill for $51.70 due September 17th. I called a customer service agent and asked why I owed 51.00 when my plan was for $25 and a $10 a month modem rental totaling $35 a month before taxes. She informed me that I was being charged $15 for the FREE self install kit. Upon hearing how upset I was she refunded the $15. on Tue August 18th when I still have yet to receive my modem I called Comcast again the rep told me my modem was on back order but I could go pick it up at a Comcast store 2 blocks from where I was and I also asked her to refund my account for the days I HAVE been charged for when I didn't have a modem or service.
When I got home and plugged the modem in nothing happened. I called Comcast back and tech support said I had a dead line and that someone would come fix it the next day, which they did come but the line that was turned on had little internet speed. I could watch anything not even Xfinity Tv. I called back and the agent tried trouble shooting the problem but said he would have to send an agent out. Keep in mind I am still without service but got a new bill online for 72.00 for the tech being sent out and for equipment. I called again and the charges was removed. on Sunday August 23rd 3 Comcast tech's and 2 trucks came out to my home. They checked the lines outside and in and said I had no or very low signal and that they could not fix the problem and they would have to outsource the work.
That person would be coming later on that evening. By Monday evening no one had come and the internet was still not working so I called Comcast yet again and got George who really tried his best to help me but not only did he not know who came to my house but he said they made no notes and had not outsourced the work. I thought here is a multi billion dollar company and they had no idea who the three men that were at my home were, they had no notes as to what they did there nor what the outcome was. George transferred me to his supervisor named Elizabeth and she said she would escalate it to upper management and I would receive a call in the morning as to what could be done. As I am writing this it is 1:30pm on Tuesday and I have yet to receive a call back.
But guess what I still have on my Comcast account, A bill for service I have yet to receive. I am done. What else is there for me to do but write this complaint and call corporate office which I am about to do. Comcast sucks already and I've only had the service or non service for 10 days.
Blog 
Write for Us
I ordered Comcast internet
I ordered Comcast internet service on August 10th 2015. I was told my free self install modem would arrive in the mail within 3-5 days. On Saturday August 15th I received an email stating that I had a bill for $51.70 due September 17th. I called a customer service agent and asked why I owed 51.00 when my plan was for $25 and a $10 a month modem rental totaling $35 a month before taxes. She informed me that I was being charged $15 for the FREE self install kit. Upon hearing how upset I was she refunded the $15. on Tue August 18th when I still have yet to receive my modem I called Comcast again the rep told me my modem was on back order but I could go pick it up at a Comcast store 2 blocks from where I was and I also asked her to refund my account for the days I HAVE been charged for when I didn't have a modem or service.
When I got home and plugged the modem in nothing happened. I called Comcast back and tech support said I had a dead line and that someone would come fix it the next day, which they did come but the line that was turned on had little internet speed. I could watch anything not even Xfinity Tv. I called back and the agent tried trouble shooting the problem but said he would have to send an agent out. Keep in mind I am still without service but got a new bill online for 72.00 for the tech being sent out and for equipment. I called again and the charges was removed. on Sunday August 23rd 3 Comcast tech's and 2 trucks came out to my home. They checked the lines outside and in and said I had no or very low signal and that they could not fix the problem and they would have to outsource the work.
That person would be coming later on that evening. By Monday evening no one had come and the internet was still not working so I called Comcast yet again and got George who really tried his best to help me but not only did he not know who came to my house but he said they made no notes and had not outsourced the work. I thought here is a multi billion dollar company and they had no idea who the three men that were at my home were, they had no notes as to what they did there nor what the outcome was. George transferred me to his supervisor named Elizabeth and she said she would escalate it to upper management and I would receive a call in the morning as to what could be done. As I am writing this it is 1:30pm on Tuesday and I have yet to receive a call back.
But guess what I still have on my Comcast account, A bill for service I have yet to receive. I am done. What else is there for me to do but write this complaint and call corporate office which I am about to do. Comcast sucks already and I've only had the service or non service for 10 days.