My HP Envy Laptop has not functioned properly since the day I received it. I ordered it online, direct from HP, because I need a high end computer for graphics. At first the monitor image would just shake. I had to send it in. Then my computer blue screened and I had it sent in again. This time, they extended the warranty. Now, Internet Exporer periodically shuts down and closes my out of the work I am doing. It seems the only thing the tech department is good at doing is performing a System Restore. I have had the motherboard replaced and I am still having problems. They refuse to replace this lemon of a product. Unlike Apple, who recently swapped out my iPhone with a new iPhone when I had the first mention of problems. Obviously, HP has a lot to learn about customer service!