Customer Satisfaction Results
2.67 out of 5
2.67 out of 5 Stars
3 Consumer Reviews

Terminix
Complaint Department


Welcome to the Terminix company complaint page. Here you can file a complaint against Terminix online for poor customer service, billing problems, or report a rude employee. If you need to contact the Terminix corporate office with your feedback, there is information listed below including mailing address, customer service phone number, and support email address.

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Top 3 Reviews about Terminix

The most popular submitted in 2015. Are you a Terminix customer? Use our online web form to create your own.

60

When our attic insulation was replaced last May at the same time the cracks were filed to keep rodents out. All these were expertly done. But when the chimney caps was put on I asked the man if he noticed my homemade one [perforated steel sheet] I had pressed into the chimney. He hadn't and wanted to know if I wanted the new one removed. I shrugged and said nothing. A week later I was on the roof to repair a leak and saw with pride the new cap in place. My neighbors have the same type. It is so much better than my old rusty homemade one,I was pleased and thought 'oh well after all I paid for it'.

A week ago when the El Nino rains started I looked at the chimney and to my astonishment the cap was gone! I did not give permission for the man to return and take it. Please have it replaced or I will file a formal complaint against Terminix. PS: I know three of my neighbors have had termites. When I advise them to get Terminix protection they shrug and say 'why when the termites can return the next day'. This reasoning baffles me for in my thinking that is why you need insurance. By the way their caps are still there.

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60

I used Terminix to get rid of some termites in a house I was renting to a nice elderly couple. The service was OK but the technicican that came out to the house was very rude! I just thought you should know to avoid further complaints down the line.

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40

On August 21, 2015 a Terminix representative, Ransom McDowell came to my home to complete an inspection of the property to determine if there was evidence of termite & pest infestation. After his inspection, he recommended 2 services - local treatment "subterranean", which was explained to consist of treating the soil under the house to kill and deter termites and other pests with installation of a covering at 2 entry points; and "exclusion" that was explained as to seal termite vent in attic, install plumbing vent on roof, seal holes in wall and seal pipe penetration. The quoted cost for the subterranean was $1304.00 and the cost quoted for the exclusion was $2500.00.

The representative was advised by my wife that we could not afford the service at that time. Ransom stated that we could get one service at that time and wait for the other. My wife and I decided to approve the subterranean service with financing. The Terminix customer service representative stated that he would schedule the service and contact us when confirmed. My wife advised him that she was headed out of town (as his visit was not scheduled) and she would continue any discussion on Monday, August 24th.

Ransom returned with a contract with a total of $4740.00 being financed and presented it to me to sign. Unfortunately I did not review the entire contract as I expected the amount financed to be the agreed upon amount. On August 24th, Zamir Brown completed the subterranean and left a report of his work with a charge of $1440.00, $136.00 more than quoted. It was not until my wife received 2 separate bills from Terminix ($1440.00 + $2500.00) that I discovered the deceit.

My wife called Terminix on 8/28 & 8/29 regarding the bills when she was placed on hold for 15-20 minutes as the representative reached out to Ransom McDowell. Ransom came to our home stating that he needed additional information in order to submit our finance agreement. My wife advised him that she would not give the information as she believed that he had taken advantage of us and now has us responsible for a debt that we cannot afford. Ransom stated that he would discuss the miscommunication with his boss who would get back with us very soon. Of course we did not receive a call from the Manager.

My wife called Terminix again on 9/7 and was able to speak with a Manager, Maurice who after hearing our dispute stated that he would look into the issue and resolve. Upon receipt pf another bill the end of September, my wife contacted Terminix again and left several messages for Maurice with no return call. She was able to speak with Maurice again in October and he stated that Ransom is no longer employed and he would work something out to bring this to resolution. No bills were received after September, however, in December we received 2 letters from SMAC with 2 different account numbers reflecting an amount financed of $4740.00.

This is highly unethical and totally unacceptable! I am 85 years old and have been a customer for the past 30 years and find it very hard to believe that your company does business with such a lack of integrity.

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Contact the Terminix Complaint Department

  • Corporate mailing address

    • 860 Ridge Lake Boulevard
    • Memphis
    • TN 38120
    • United States
  • Customer service phone number

    901-766-1333

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