Staples

Was told at Santa Cruz Staples by Calvin that I had to put my shredding into the Iron Mountain containers myself.

Watsonville did it for me, website says it can be dropped off.

Dropped off my wife's IPhone 7 on 5/9 to fix a cracked screen @ the Bluffton, SC store.

They broke the wires to the home button and sent it out to be fixed.

It is now 5/30 and no phone and poor communication.

We want the phone back!

Recently, I had the most shocking customer service in the Staples store in all stores.

The rule that the "Customer is always right" in this store doesn't work, I'm not sure if there are any rights at all.

Not a long ago I bought a Canon printer in the Staples store, Henrietta, NY ($400 + tax), and because all the printers in this store only have 10% ink, so I had to buy extra toner (as recommended by a specialist), and they gladly provided me one ($82 + tax).

I really didn’t pay attention to the type of toner, because it was recommended and selected by Staples professionals.

This part of the story sounds very good, it's only because I was spending money.

Luckily, that 10 % of the toner, that was originally in the printer, lasted me a little longer and I didn’t have to replace toner…

store at 1050 fording island rd bluffton sc 29910, everytime I go in recently the new style copy machines are malfunctioning. i am tired of wasting my time trying to use them. your employee's are as frustrated as i am trying to keep them up and running. also the new temperory managers do not seem to know what to do, one time they tell me i no longer put $ on my card next they tell to put it on the card. used to be easy , i bought many other items such as printers and computers over time.

I was in Staples in Aiken SC around 8 pm 4/30/19.

The print shop had one employee working, another employee in shorts and T-Shirt who I assume was off the clock, but was not helping.

People were waiting in line to get service.

This was in full view of the night shift manager and several other employees.

The manager made no attempt to intervene.

I finally gave up and left my order there.

I later called the manager but he showed little concern as I believe he was part of the problem.

You have just lost a long time customer.

I though someone in management would like to know as I am sure there are others not happy with the poor service.

Online yesterdsy, I read that color copies are 36 cents each.

Today I went to get 30 copies of a flyer.

When I asked how much, I was told 12 cents because I had my own paper.

When the clerk rang up the bill, it was way over her quoted price.

She explained that she was quoting B& W and color was 0.

578!

PLUS, I was charged $5.

20 for "Express Guarantee".

I certainly wasn't told that up front.

All the ckerk was doing anyway was standing around waiting do something.

She eventually charged me the 0.

36 price plus the $5.

20 for her quick service.

Will not be returning to Staples.

Good Morning.

****

I really need your help to resolve a few issues….

1.

First off I can not log in to my account online.

The employee made me an account but didn’t provide me any of the info.

I have no idea what they used to set it up.

Anyways, I’ve done business there in the past & have never had an issue.

They were even able to locate my old order in the system & I reordered those .

2.

My Main Issue is with the service I’m getting & new business cards that I also asked them to make.

I dropped my order off Friday March 1st in the am.

The associate helping me was Jessica.

I showed her pictures of the business cards I needed created & emailed them.

I was asked what time Saturday I’d like to come in… I said anytime, thinking I’d be in Saturday pm.

Saturday – NO WORD, didn’t…

Let me start to say, I shall NEVER order another furniture item from Staples ever again!!!

If I continue to shop there I will make sure I can carry out my items.

From the time I ordered, my dissatisfaction occurred.

I was never given the choice of day for my delivery nor did the associate mention it was next day only.

I could not be home on your "next day delivery" nor was I offered another choice of day.

After numerous calls to your your customer service, location questionable, I had to make many daily calls.

On the day the cabinet arrived, I could not unscrew the screws to reverse your handles.

No was said I would need to assembly as I would have asked the delivery person to do this.

The picture on the box showed the handles on the outside.

I twisted my wrist trying to unscrew…

I shop at Store #1801 and the last two times I have shopped there my orders have been incorrect from the printing department.

Also the sales associate that has assisted me has been extremely rude, I did not get her name, she is a German lady and I believe the manager over the printing department.

1st. bad experience) I placed an order online to have flyers printed off for a conference my boss was going to in Chicago, I placed my order 24 hrs in advance, when I called to check on my order they were not able to find the order I placed even with my order #.

So I placed another order and again same issue, only this time another associate was able to find now both orders.

When I arrive to pick my order up, it was printed as landscape verse portrait.

When I told the German associate she…

On 1/8/2019, I went to Staples at the location of 2957 Festival Way Suite 123, Waldorf, MD 20601.

I went to the Copy Center as I needed to fax a document that was 34 pages and receive a confirmation.

I was told to use a particular machine to receive a confirmation.

I was shown how to use the machine and entered my credit card and proceeded to enter in the fax number.

I inserted the document into the feeder and waited.

I waited and waited and waited for the fax to finish going thru.

I waited for approximately 30-45 minutes before an Associate named JAMES came to assist.

He informed me that the machine may be frozen as it has done so before and that he could fax it for me behind the counter.

I agreed.

He opened the machine that I was using to “reset” it.

He then proceeded to take…

I tried to order a laptop online with gift cards and had trouble so I called the staples customer service to help get my order completed.

I spent an HOUR on the phone, put on hold multiple times.

The customer service guy was polite but said he was having trouble with my two gift cards and visa card.

He kept asking for the numbers and could see the gift cards had the money on them but couldnt get the order completed.

He kept saying it was their system and not an issue with my cards.

I was put on hold for 20 MINUTES at one point and I thought he had forgotten about me ( I took a shower while on hold while my cell phone was on speaker to hear if someone came back on) thats how long it took them.

Then a supervisor came on who was also nice but tried again and said it was their system and…

While shopping at the Mason Ciry Iowa store, your employee Stephen was working check out, and he shouldn’t have been.

He was very rude and truly made us feel as if we were an inconvenience to him..

He made no attempt to engage with us, didn’t bag my item/s I had to ask for a bag.

And my husband wanting to purchase some items directly after me, had to tell him he wanted to make these purchases.

If I could’ve found the same item at Target I would’ve asked for my money back right there and then.

While at the Mason city Iowa location tonight12-22-18 your employee Stephen was terrible at the checkout .... no interaction, no bag for my items was offered ( I had to request a sack) .

And my husband wanted to purchase an item directly after me and he acted as if we were total inconvenience.

Very rude young man.

I purchased several items.

Then we moved residences.

After unpacking, I realized that I purchased the wrong items however the receipt was missing.

I went to return the items for store credit.

I showed my ID (7 times).

The cashier tried 3 times to make the transaction and was unable.

She asked another casier for assistance and she was also unable.

Finally they asked Kevin (systems "manager") a very short tempered, nervous guy to assist.

He did not teach her how, but attempted to do it for her, 2 more times.

He was unable.

He then told us to go to a different register where he tried a final time.

He issued us a store credit that was 9$ less than the purchase price.

I stated "That's not great".

He then rebutted " I gave you a refund, now get out of my store".

The items were in…

I have complaint against your manger that work Sunday. his heavy set partly balled. my wife has been complaining.

About his ruddiness and others that work l in where copy's are mad.. he stero types peop;e and no longer protect the store. his becoming a lialibily for no reason my wite has never took anything from this stope amd each time she goes he has her herassed. this is also concercerd stocking.. my wife has be complaing on him for a while. so this eime she wemt in to make copies i watch him call his workers and follow her everywhere. after 10 mins of being thetre he approached her and said iam asking you to leave. she told he iam tired of you herassing me and that he hsad no reason what so ever to act like that. then ask to see who his boss was, and he refused to answer.this action…

We tried the offer of an email instead of a printed receipt.

They sent it, along with 4 pages of ads with the receipt that printed on 2 separate pages.

To me, that is so dishonest.

With millions of customers printing these receipts, how many of us will have to order paper and ink sooner than later.

It is a scam in my book.

We have a local Nextdoor site and will post my displeasure to 3000 locals.

Bought antivirus software online from their website.

Clicked on the 2 year version which for some bizarre reason was the same price as the 1 year which I thought was odd.

But when I checked the order confirmation it indicated it was the one year version.

Ended up calling Staples and they confirmed it was the one year version and said there was nothing they can do, its all your fault.

I had an issue with them a couple of years ago regarding a computer I bought from them and had to return as it was a refurbished unit that was wasn't clearly labeled as such.

Staff are not well trained or particularly interested.

Avoid dealing with this company on anything beyond paper and stick pens.

My son and i go jogging thrice weekly and my son, who is seeking a gaming laptop, likes to go into Staples (Gerrard Mall, Toronto) and view the gaming laptops.

We are saving money for the laptop and I, his father am on a tight budget.

After several visits to the store to browse the gaming laptops and ask questions about their products, the staff became unfriendly, abrupt, and had one of their security people stand directly in front of us for our entire visit.

We said nothing, and I suggested to my son that we should leave.

As we were approaching the exit a burly employee stops his work suddenly and gives me a cold stare to which I did not respond.

I used to respect this store but after reading hundreds of complaints online about this business and my own experience, I will be taking my…

Regarding Mystery Reward offer valid 7/26/18 - 8/4/18.

Staples store 22025 Hawthorne Blvd Torrance Ca.

Purchased made on 8/1/18.

Three employees could not tell me the dollar amount of my mystery reward.

One employee Greg said the amount will show after my purchases have been rung up.

Turns out I only spent $5.

79 and my reward was $10.

00.

He said no coupon for remaining balance will be issued.

However, the coupon states if reward is not redeemed in full on an in-store purchase, a one-time-only coupon with the expiration date of the original reward will be printed for any remaining balances of $1.

00 or more.

I read that (per Greg's request) to him.

He refused to honor that.

He said I did not have to pay anything, so I did not lose anything.

This does not make sense to me!…

I have gone to Staples several times over the past two years with 5 star service.

I went to staples on 6/6/18 to have papers faxed.the person that did most of my faxing was not there that day.

The person informed me that they want customers to self serve.

I explained that I don't know how to do faxing .

I responded that they always do it for me.

The employee then asked for debit or credit card.

I do not have a debit card & don't use a credit card for in person business.

I do not carry a credit card with me.the employee replied that I would have to purchase a prepaid card.

I was quite upset & left the store.

Went across town to a business that does fax for customers.

I am a senior . won't be doing business @ Staples again.

I thought Staples catered to the more of a small business crowd, not "yo yo.

You wait it in a line, yo.

I work here.

I tell my customers what to do."

I bought a dell laptop about five months ago it needed a new hard drive , dell was helpful buts Staples was not I talked to assist manager kennedy and manger Art Hall if this was their real names .

I requested someone above Mr Hall to talk to nothing happened they both said i should have bought exended warranty asst manager refused to help me he said call Dell after i couldnt understand the indian employee, he called and rudely threw the phone at me Ill never go to Staples again I'm not looking for something free Just thought you should know about the poor customer service

this happened march 18 mark turkovich

Misrepresentation of the Moore Credit card.

I sent a message through the Help Center on line on 1/26/2018.

I received an acknowledgement stating that you would get back to me soon.

It is now February 13, 2018 and I have not received a word from anyone.

If you think I am going to sit back and be ignored.....you are wrong.

If I have to contact the FTC, I will.

I do not intend to be cheated anymore!

Thank you, Martha Gerald Tuesday February 13, 2018 @ 8:55 PM (EST)

This is regarding the Staples in Sandusky, OH.

I have been a guest in your store since it has been in the city.

Using your store when I was employed through school system and also for my church.

On yesterday 1/19/18 is the most upsetting experience I have EVER had.

I saw four employees in different areas.

Looking for materials for church planner, calendar, ink and large envelopes on this day.

Taking my time not rushing to make my selections a lady can pretend to straighten planners.

Then a manager came out may I help you.

I was nice said I was okay.

Been in store over and over.

Stayed there I moved to another area to get ink no one there looking around no one then all of a sudden appears three more people.

I have been around may years and have never been treated as I was…

Tried to get business cards made.

Salesgirl could not be bothered unless we paid an extra $20.

We left and got them done elsewhere