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Write for Us Pizza Hut Complaints Continued... (Page 19)
1360+ reviews added so far. Upset? Call Pizza Hut corporate: (972) 338-7700
I was acquiring about a driver position at pizza hut on 43rd ave and Dunlap in Glendale,az. Asked to speak to manager to see if he was hiring and he yelled at me from back of kitchen saying " hey buddy nows not a good time to talk about this, it's dinner time fill out an application . " He should learn customer service skills and treat every one with respect.
Took two hours for pizza to get here wasn’t much hungry by the time they got here very disappointed
My main complaint is that the store charged my credit card 2 times for my pizza & now there his a hold on my account for the second charge & I can't use the money. Ordered pizza on 7/11/18, it is 7/16/18 & there is still a hold for $15.46. My account should not have been charged 2 times. My second complaint is my pizza was a soggy mess! It was suppose to be thin & crispy, x-sauce, x-cheese. I couldn't eat it & had to throw it away! Terrible! Just terrible! The pizza didn't seem to have that much extra sauce or cheese on it but the whole pizza was all soggy and I just couldn't eat it. I guess I should have called the pizza store but by the time I got the pizza and it was so soggy I was so disgusted I just thru it away. And it took so long for the pizza to be delivered. Over an hour and 15 minutes. Why?
my name is charles angle i ordered a large pep and cheese pizza and 12 wing at 7:20 pm i waited until 9:oo pm and the girl said i didn't order anything but they took 26.95 off my card with the said they didn't do that after i was passed around 2 or 3 stores that said the same thing until i ask for Corporate then they found it it was 9:45 pm when ii finally received it after i was put out on the bottom of the waiting list this is really unexcitable i truly love your pizza but not that if i have to wait that long and argue to get it my order ny email is chevyman1955belar@gmail.com the receipt is order #101 date 7142018 @21;06;42 pm the first time was 20:00 pm Harrisburg pike pizza hut Columbus oh I would like a reply for this complaint 614 429 3466 THAN
We ordered 2 pizzas and cinnamon sticks. After an hour we called to sée where the pizza were. They lost the order, so they said will have them delivered in 35 minutes. An hour later no pizza and would not answer the phone, called 7 times. I will never go back to pizza hut again.
Bought $40 worth of pizza for a group from the Dalhart Pizza Hut and the Pizza wasn't even done it was to dough and there was no sauce for the bread sticks. This is the second time in a week I have bought Pizza for a group of workers and the Pizza wasn't done.
I called in an order on 07/11/18 - Everything was fine with the call but once I got to the Pizza Hut #026377 on 4169 Hwy 278/Covington, GA 30014 I pulled to the window to pay for the order. The rep Selena asked me to enter my pin then insisted that I sign the receipt. I advised that if I enter my pin it was processed as a debit and there is no need for me to sign the receipt also. She kept insisting that I sign it then left the window to get Vanessa (manager) who also insisted that I sign it. She would not let me talk and kept over talking me.
Please make sure that this store is aware how to properly process payments as it will make for a better customer experience {Unlike credit and charge cards, payments using a debit card are immediately transferred from the cardholder's designated bank account, instead of them paying the money back at a later date.}
Lastly I paid $2 for extra cheese (which was only on one side of the pizza) and that side only had a few pieces of meat on it. I paid an extra $1 for Pan and it was not pan! I also ordered wings which were half cooked.
This type of experience leaves a bad taste in your mouth (literally) about your products and definitely the service.
The receipt shows it was processed as debit and if I order from here again I will not be signing a receipt and entering my pin!
MID 33506351884
TID 507034
Ticket #70
597 N. L. Roger Wells Blvd.
Glasgow, KY 42141
GM sits on her phone texting for hours while employees bust their butts.
MOD never wears name tag and refuses to let other employees have tables/tips.
Overheard employee get told she has to do as MOD says, even if unfair.
My family and many others will NOT be going to this location or ANY local location ever again, unless these and other problems are PROPERLY addressed and fixed. This is a small town. Word travels fast. People boycott easily.
My family and friends and I have noticed many things, such as favoritism, happening frequently in this location. New employees seem to be treated like outcasts. The nicest and hardest working people are talked to and treated like they don't matter.
Franchise or not, someone NEEDS to step in and FIX this place before you lose an entire area of customers. NOBODY should feel so bad about their job and how they are treated that they walk out with tears running down their cheeks!!!!
These managers also make other employees pre-bus the tables they are not being allowed to serve or get tips from.
I ordered 4 diet sodas for delivery. They brought me one the rest was regular. When i called them they told me they didnt carry them. The manager also said my receipt didnt say diet. When he finally looked at the receipt and realized it said diet he didnt say sorry or offer my money back. The manager was obnoxious. This was Pizza Hut in Spencer Indiana.
Tried to place order online but could not. Called store to place order and tried to give my coupon. Employee said could not take coupon. Transferred me to another dept. was told coupon was for online only. Tried to explain situation but they were not interested. Called store to cancel order with no luck. No one seemed to know what to do I tried for almost an hr to cancel the order to no avail. Finally got order to go through online. They delivered the order that was placed through the store. Which was no good. There was no marinra sauce at all. Just full of cheese.it was awful. They wanted to charge me the price without the coupon. I refused and gave the delivery person a receipt with the correct amt.
I’m very upset with the whole experience.
I called in on order at 12:28 on 2/5 Order is still not there.
I called talked to a very desprectful lady Sydney.Is this the way you do business?
She said drived said undeliverable.
Driver did not knock or we would of answered. He probably just rang door that does not work.Have been waiting on at front door never saw anyone.So strange as well because our dog is inside and would of barked.
Did not get an apology nor did they said we will wave the delivery fee.
This pizza hut has really gone down hill.SMH
Here is my direct line 620-339-8078 or 620-227-5848
I ordered a pizza for delivery on Tuesday July 3, 2018. I ordered online. The estimated time for delivery was 45-55 minutes. After 75 minutes I called and was informed they made the pizzas wrong and had to re make them but they were going out the door at that time. I finally got the delivery another 30 minutes later. Total time from when I ordered to delivery was 1 hour and 45 minutes. This is not acceptable and very poor customer service.
I called the duke street store was put on hold, I called back twice and got a girl who didn’t know how to take the order. Sound distracted.the phones kept ringing in background and no one answered. I get out of bed with tee shirt and leggings. I drive to store and through the window a man sitting on the counter a woman and a driver laughing and playing. He got up before I took out my phone. Even though the store was nasty and dirty. I ordered a pizza. Really hungry. I asked the guy if he would wipe the counter because of the dirt and seeing his butt on the table. He said it was his store and I sit where the fuck I wanted to. Do you want your pizza or not. I said cancel it. I pulled out my phone to take a pic of the place and walked to the door He burst through you don’t take a picture of me and tried to lock me in the store. I push the door open and said you can’t touch me and lock me in the door? He said get the fuck out my store, I was already leaving. I said I’m reporting you he replied GoFUck yourself. His employees watched and heard him. I never once cursed at him. I’m looking for a lawyer. I Flagged down a policeman and told him what happened. He told me what to do. I also went to the Pizza Hut on little river turnpike shakeing and crying. Their store was much better. I told her partly what happened to me. I notice a guy looked like him. It was his brother whom seemed to know what I went through he left when I asked if they were related. I don’t lie or make up stories. Review your tape and you would see what type Monster is running your store. I should have listened to reviews. I looked at reviews which were similar except for the fight. He kept trying to provoke me to fight. I said You’re trying to hit me? I wish a tape was recording, so you could hear how he talk to me. The employees didn’t wash his hands when he came from delivery and fix someone’s chicken while the manager was fussing. I’ve never experienced this. Your location is the best but letting kids destroy your name and business is your fault for not checking on your stores and reviews. That treatment is inexcusable. The photo of the guy coming for me and the driver coming from outside fixing people’s food.
i ordered the 12 wings,they brought my wings to my table to find out that the ranch sauce didnt come with the wing order,and that each ranch sauce cost almost $1.00 extra. I found that so rude that i had to pay extra for sauce. It should have come with the wings at no charge, it wasnt like we were going to use a lot of it.
I am at store #004654 in Sun City FL. When I got. Here, there was no one in front of me and I have been waiting over an hour for order. I had to Check on the order after 30 minutes of waiting, and my order was not even started. Don’t know how you stay in business with service this bad. Don’t think I’ll ever be back !!!
I ordered a 2 topping large pizza online on 6/22/18 at 6:09 pm. It stated that I would receive my pizza around 6:40m. At 7:00 pm I still had not received my pizza. I called the store at 2108 Franklin Ave., Gretna , La and was put on hold 8 minutes. Finally someone came back and I informed them I had not received my pizza. I was placed back on hold for several minutes. I hung up and called right back and asked to speak with the manager. I told the manager (a guy) that I had not received my pizza and it was now after 7 o'clock. He replied "give it 10 more minutes, and if you have not received the pizza, call back. I never received the pizza. Later that night I received a call from a female who said she was the manager and asked if I still wanted the pizza, I told her no, please refund my money. I have not received my refund to this date. I called back Tuesday night 6/26/18 for the manager and was put on hold & left on hold. The customer service I experience was horrific. I never received an apology nor a call back. This is so unprofessional and I think Pizza Hut needs to provide some type of customer service training for their employees because you are going to lose business, if you have not already. Please see that my refund for $15.01 is applied to my credit card and I will never order pizza from Pizza Hut again. And I called your complaint line and gave a full detailed account of this situation and I was told someone would reach out to me by phone and no one has. It is now a week since this incident took place. You guys you need take your customers a lot more seriously than you do, because without happy customers there would be no Pizza Hut.
I live in Plaquemine, La and my house is 2 blocks away from the only Pizza Hut here in Plaquemine. My wife and I order our pizza's online from your local store and we order the same pizza everytime. A large hand tossed 2 topping pizza with the buttery garlic crust, pepperoni, mushrooms and pay extra for the onions and extra cheese. we usually are notified on the online order that our pizza will be ready in 10-20 min. I always wait 20 minutes before I leave my house to pick it up because it takes less than 5 minutes to get to the Pizza Hut store from my house. Here is my complaint. The last 3 pizzas we ordered have been all wrong. Pizza no 1 did not have a hand toss crust and no extra cheese and you could count the onions with one hand....very skimpy. Pizza no 2 was a hand toss, but not buttery crust and no extra cheese and again the onions and mushrooms were skimpy. Pizza no. 3 ( today's pizza ) was not a hand toss, not much if any butter on the crust, I counted 7 pieces of onions and no extra cheese again. I brought this to the young lady's attention that waited on me and she offered to re-make me another pizza. I told her NO !! I waited 20 min before coming to pick it up, waited another 10 min at the register to pay and finally get my pizza and it wasn't right again. I demanded my $2 back that I paid for extra cheese that was absent from my pizza and pointed out that this pizza was not right, just like the last two. This is a small store, it seems to be understaffed and improperly managed and for the life of me, I can't understand why they can't get these pizza orders right. There are two other establishments here in Plaquemine you can get pizzas from but they aren't as good as Pizza Hut's and I am about to give up on your store because of these problems. It would be incumbent that someone from your organization would just show up and see for theirself these issues because several other customers pass comments every time I go there to pick up my order and have similar complaints. I don't know if they take the time to send you feedback but I've had enough. I'm tired of paying for the wrong order and tired of waiting for my pizza.
The pizza was nasty and the sauce tasted like catsup and tomato sauce mixed together. It was not edible and the crust was cooked to hard. It was a wasted of my money because I could not eat the pizza. I have never tasted anything so nasty and the one piece I tried to eat made me sick on the stomach. Imagine how I felt because this was to be my dinner instead it was a complete mess.
Instead of attaching a image I will bring it back to you tomorrow. I will find someone to bring it back and please let this be a training moment for your staff. I will never purchase another pizza from Pizza Hut and I will tell all of my friends and family to stay away.
We are traveling and after checking into our motel we went to the Pizza Hut in Shelbyville Indiana for a carry out pizza. The counter clerk was very nice and helpful. We ordered a large thin crust pizza cost of $18.89 total. The crust was so hard that you could not break it with your hands. So disappointed with the Pizza Hut pizza.
was not going to complain but more I throught abot it and price for delivery here it is orded two pizzas from Ontario ohio store which I have orded be fore no problem but this time oreded well done pizzas were burnet to a crisp would not feed to my dog got no response from there manger so its been 3 months since I have orded from them throught you should know
Ordered 2 pizzas and cheesy breadsticks. The store was out if pan pizza so they decided theyd just combined the 2. Didn't bring marinara sauce. And forgot one of the toppings.
Your pizza delivery person got lost after given specific directions. I needed this delivery of fodd as I am on medication which I must take close to the time that I eat. I spoke with rhe staff manager on this evening, not Earl whi is phenomenal, and she was obnoxious, unapologetic, rude annd wirst of all told me that Daniel was redelivering the order within 20minutes. After an hour, I called agzin to learn that they made up an excuse n9t to deliver my esential order at all and not ty o even notify me of such when she was already aware of my medical condition. I am now secerly ill and ordered from my new pizza place, as I will no longer to business at the Ponderay, Idaho franchise. I paid $34 dolllars on my credit card and no one can confirm that they credited my account. PLEASE, CALL ME AT(208)304-6200 PREFERABLY, OR EMAIL ME AT 1karleifavreau@gmail.com, regarding my bank card being refunded and also I would hope that your company is going to comp me food at another pizza hut establishment. Thank you, Karlei Favreau
On 6/22/18 I ordered a special 2 medium pizza with two toppings. Regular customer for many years. On this particular night on 6/22/18. I ordered the pizza's and was informed the pizza's would be delivered in 25 mins. After the time past that was quoted the pizza's would be delivered, still giving the delivery person up to 39 mins. After 45 mins, I called to get the status of the delivery. The manager named David, be mindful he refused to give me his last name, stated that was impossible on a Friday night. I inquired why did the time was given, when, you know the estimated time was not feasible. He stated, that is what they are instructed to say. With that being said, I was very disappointed as I waited beyond the time given. No courtesy call was given, Mr. David stated he was working with a broke back and should not be working, so, in essence, his frustration was taken out on a customer, guess what, he hung up on a loyal customer. Then he proceeded to tell me he did not like how I was taking to him and he was not going to listen. Excuse me, I based my time in the integrity that he was telling the truth. I live three minutes away from the restaurant. I called back to express my dislike bin him hanging up, he is going to say " you cancelling your order or what". Customer service skills was poor. My contact number is 1-252-230-8131. This issue in terms of customer service skills will suerly not be beneficial to your business and it is pathetic. I sympathize with him having a broken back, but, if, his managerial can't be maintained, then your agency will most definitely have a drop in service eventually. HIS COMMUNICATION SKILLS WAS PATHETIC AND RUDE!!!!
can I give it a zero. I ordered a pizza. paid for it on visa checkout . never received the pizza or a phone call .I called and was on hold for 18 minutes until I hung up .the last time I ordered they didn't have anyone to deliver .My son is an attorney and if this is how you do business it's pretty sad. iou really should screen who you hire
I live in Bethesda, MD. 20814. I have ordered from pizza hut many times. Tonight, I ordered wings. My ticket number was 0078 (I think). The driver took the ticket back. He delivered my food in smashed and dented containers. My chicken fell out of its container and into the delivery bag. The delivery person continued to try to give me the chicken. His shirt had stains all over it and he wanted to pick up the chicken from the bag just give it to me as if I were going to take it and pay. This was the poorest delivery service and food presentation I had ever received.
Bernadette Hawkins
bernadettehb@aol.com
240-672-7169
Visited your Pizza Hut in Oak Hall Va. on 6/22/18 at 6:00 told server we had a coupon code WOW50 for our order she went to see her manager and came back and told us there was nothing they could do with the coupon. MID #345758065881 TID # 8338908 Please issue me some kind of credit, because I believe we were entitled to 50% off.
411 E Green street Champaign Illinoi Pizza Hut driver. A delivery guy almost hit me and my girlfriend. Then, proceeded to turn around and cuss at us.
Ive never had a problem before. But My name is Ladarryl Ross.yesterday I ordered four pizzas. One of the pizzas only had a few pieces of bacon and the one thin pizza I ordered had garlic instead of Alfredo sauce plus it was burnt in spot do to lack of cheese and bringing the sauce to the edges. So disappointed.
8939 W Seven Mile Rd, Detroit, MI 48221
Placed an order it was wrong went back to complain the manager gave me a hard time I left with the pizza and threw it away
Garry Boyd
45 B and B Dr
Roanoke Rapids,NC 27870
I ordered food tell me 45 min .I get there they tell me oh we took that to your house .wich was not my house ,they dont deliver to my town .so was told he would call the driver and have him bring it back .i said no i dont want it after it's been all over the countie.so i was told we will make it again for you give us 30 min and was still gonna charge me 28.00.our pizza hut has went to hell .
I am not complaining about the service for Pizza Hut on Creswell Lane in Opelousas, la. I am complaining about the receipe for the pan pizza. There no onions, barley any sauce and too much cheese. What happened to your pan pizza? Way too much cheeze.
I called at 10:06 about my order being messed up girl named renee right away had attitide i asked for a manager she wouldnt give me one. I told her she needs to loose her attitude she said she doesn't give a flying F***. I advised her the call was being recorded and I will take it to corporate she said I don't give a f*** you h** I don't care. I just called in to say my order was messed up that is no way to treat a customer. I order from this location all the time never ever again. I told her I can go up there and she said she will beat my A** I mean it's not the best area over there but hire someone with better customer service skills. Phoenix location on central ave
I have never written a complaint before, but i felt led to this time. We took our son out on his 11th birthday and he choose pizza hut 3901 w bethel ave, muncie, indiana. There were 6 adults and 5 children that came along to celebrate my sons birthday, We were greeted by your employee amy. The place was practically empty. so she said we could sit in the party section, which i appreciated. My husband ordered a pitcher of beer. amy comes back to bring more drinks and to take our order. She accused my niece of drinking beer, i guess because the glass was close to her, so amy goes out to the counter, and tells her co-workers that we were letting my niece drink beer, which is absolutely not true and embarrassing for us to hear. She kept saying that she was going to lose her licence because we were letting my niece drink. So, on top of that we couldn't enjoy our meal because a male employee kept checking on us and looking into the room. Amy seemed to be annoyed every time we needed or asked for something. She had mentioned a few times it was the pizza hut way "CHEAP". I can tell you this was the worse dinning experience I have ever had!!!! Your employee Amy seemed on edge and very annoyed of her job, I was so sick of hearing how short handed they were. There was no one there but us in the restaurant. Thank you!
Jamie T
Arrived at Troy Alabama Pizza Hut at 15 til 10. Their hours were open til 11 and they absolutely refused service even after we were seated in the dining area . Asked to speak to a manager never got one.
Prineville pizza hut, the last 3 times we have ordered they have messed up our orders then got rude when we asked them to fix it. Including making us wait another 45 min to deliver the rest of our order that they messed up. Never one time have they offered to try to make it right I will not order from here ever again. This was the last straw we are very calm laid-back people but putting up with that much attitude is not worth it. This is the 3rd time that half the family had to wait a extra 45+ min to eat. My husband just literally had to drive up and wait for them to cook the food that was already in the order to begin with. They delivered our dinner box but not our 16-piece chickens with our fries. I give up
I ordered a medium pizza from the pizza hut on Copley Rd on June 4,2017 by phone. After waiting for the pizza to it come..i open the box to eat, and it was burn and on the Simi cold side... this is not the first time I had problems with the service but 3 times altogether. The first time was when I call I had problems with the manger and had to call the police to get my order which the police deliver the pizza themselves to solve the problem, the second time was the pizza came in a hour and half later which it was alright and I wrote it off as and busy time... I always try to order over $20.00 and always give a $3.00 tip... I will not be ordering a pizza from you again until this manager is gone... I only live 0.9 miles and the way I am treated is not fair... thank you Timothy Mcknight
I'm so fed up with pizza hut in Germantown Maryland on Crystal rock they take my money and never show up and deliver are pizza we call and they repeatedly say its on the way and never show up we love pizza hut and we continue to order and pay pizza hut please help us we really want to continue ordering from you guys we need help you can check are records and are reviews this restaurant continues to mistreat us terrible customer service and terrible management for years and we keep giving you guys a chance please help.us save the pizza hut in Germantown Maryland on Crystal rock drive please help us just look at there reviews my name is sean Fairfax I also go as Sean Fax on the reviews but I'm just one of many on the reviews that are saying that this pizza hut on Crystal rock from in germantown Maryland is really making pizza hut that we love a bad name I also apologize for the grammar and punctuation not being used because I'm so upset with you guys
I have a major complaint about the silver city n.m. 88061 manager. She works the hours of 7:30 p.m. on sat. June 2 2018. They got our order completely wrong and did not offer or give us crushed peppers or grated cheese packets. I informed her about the situation and was very rude and non helpful. I will probably never order from the silver city n.m. 88061 branch again. Please make this right and discipline this individual.... Thank u
I ordered a two topping large pants pizza with buffalo sauce instead of pizza sauce, and chicken and pineapple as the two topping. The pizza had about two pieces of chicken per slice on only 3 slices, and these was a majority of the cheese in the center 75% of the pizza that was still in a solid shredded form of mozzarella. Which left me with raw pizza dough in the center as well. Completely unsatisfied with this product, and only gave it 3 stars due to the exceptional delivery driver.
I want to start off, I'm not normally one to complain but we've ordered from the same Pizza Hut, North Ponce de Leon St. Augustine Fl. three different times in the last few months. The first time they forgot a order of cheesticks. Told them the next time we ordered they sent another one we asked for extra marinara with this order we were charged and did not receive the sauce. Now third time we order the order was wrong pizza crust and only 1 topping when ordered and charged for two. All times the food was great and received fast. Just never right and have payed for more than received, not much but thought someone should know.
Thanks, Amy
Once again i called pizza hut and was left on the line for 30 minutes only to be hung up on when they get on the line again. And i tried calling back several times and never got answered. I seriously believe that something needs to be done about the horrible customer service here in lamesa. It is unbelieveable. And i will not be returning to this location in the future.
I went inside to order my food and the food was cold and it took over a hour to make. I have been a long term customer of Pizza Hut and I am truly disappointed in their services. I will not return ever to this location and the company should consider hiring professional employees who listens to their customers and are eager to assist them
They had no salsa for the toco pizza, but didn't tell me
The store in Herington KS has a relationship issue. It is a very inappropriate Relationship between a 17 year old server and 27 year old delivery boy. Alexus is 17 and is having an inappropriate Relationship with Luies the 27 year old delivery boy! Not none is doing anything about this relationship, it’s very disturbing and awkward around Work with these two. Is lude and disgusting
First I order a thin and crispy pizza sliced as normal..it came in little bitty pieces...not acceptable..complained with no results to rectify this...tonight I tried to order from you and needed an expiration date on my card...a no brainer..3 attempts and 45 minutes later..nothing..dominos will accept it I bet!!..thanks for nothing..twice...
Called for large super supreme pizza at victory/Whitsett location with pineapple extra cost for one pizza 41.50 delivered never cost me over 22.00 delivered took the man 6times i had to repeat my address and I ordered from there at least 20+ times!!☹️
On the receipt there is a web site to go to to take a survey and receive 10 dollars off your next online order of 20 dollars or more but when you enter the info needed you get kicked out an never receive anything. I have tried this several times. What a scam!!!!!
Ordered 3 personal pan pizzas with extra tomatoe sauce and there wasn’t any extra sauce. They refused to fix more, took $3.00 off order. LOST ME as a customer.
I ordered delivery online and waited more than an hour with no delivery. Called the store and was told they don’t have a delivery driver. This was at almost 10pm. I was ordering food for 4 kids and didn’t have a way to go pick up the pizza. They didn’t call or anything to inform me. This is not the first time we have experienced poor customer service with this store. You can check their reviews. The store is located at San Ramon, CA.
My pizza is not what I ordered at all and when I opened my bread sticks it was like someone ate one I’m scared to even touch it they could’ve did something to it why is it like that and this is the Pizza Hut on Benton road in bossier city Louisiana
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