Nabisco Customer Service
Rated 1.53 of 5 Stars
Based on 64 Complaints

Contact Nabisco Corporate

Toll free phone number: 1-855-535-5648

Nabisco Company is publicly traded on NASDAQ:MDLZ and is a subsidiary of Modelez International. This food processing giant had revenues in 2015 reported as 26.96billionUSD. Modelez Intl employees over 100,000 worldwide.

To reach Nabisco Customer Service call 1-800-622-4726.  You may also call Modelez International (parent Company) at 1-855-535-5648.  The Nabisco Manufacturing plant is at 7300 S. Kedzie Avenue, Chicago, IL. To write a letter to Modelez International CEO, Irene Rosenfeld, address an envelop with Modelez Headquarters, 100 Deforest Avenue, East Hanover, NJ 07936.  You may also find online Support/Contact information here.

The National Biscuit Company began in 1898 as a large bakery in Chicago, IL. The current plant there measures 170,000 square miles or 1.8million square feet. Popular processed snacks have their own Facebook social presence found at: Oreos, Wheat Thins, Ritz Crackers . Mondelez International social presence is found on Facebook, Twitter and LinkedIn


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Nabisco Contact Information

Report complaints to corporate and get satisfaction

  • Nabisco headquarters address

    • 100 Deforest Ave East Hanover NJ 07936
  • Company website

  • 1-800 phone number

    1-855-535-5648
  • Better Business Bureau rating

    A
  • Customer service hours

    Monday-Friday, 9am to 6pm ET

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Top Nabisco Complaints

Browse more than 64 reviews submitted so far

20

I bought a box of Chicken in a biskit and they have zero flavoring. I have the box and the crackers. I will keep both for future reference. I would like another box of 12 oz chicken in a biskit provide by the Nabisco company.

20

I purchased a box of 12 Oreo Handi-Snacks for my family vacation to the beach. I opened the box to take onto the beach and the first one I pulled out had no cream. The next three I pulled out the next day had almost no cream. That makes four in total from that box with little to no cream. My children were all very disappointed seeing as Oreo dippers are among their favorite snacks. The pack with no cream and the three packs with almost no cream are pictured below.

20

Ritz crackers. I purchased at Tops market (receipt gone) and tried to use for a party tonight. EVERY sleeve dis.integrated to crumbs! I have never been more disappointed in a product, had nothing to make party favors on. The amount of crackers already changed to much fewer and the price increased 30%. Now the products is useless.

60

We have purchased and loved wheat thins for many, many years, however it seems lately we keep buying boxes with burnt crackers. Is there a particular reason for seeing these more often?
It is a disappointment because the original crackers are so delicious.

20

You put LEMON in “Nilla” vanilla wafers!!! You not only ruined a previously perfectly good wafer, you did not even bother to make the counterfeit wafer obvious! No big pictures of lemons, only a little “artifical lemon flavor” note on the box. I have been (note: “past tense!”) a fan of Nilla vanilla wafers for years, using Nilla vanilla wafers as the only brand of vanilla wafer for my stovetop cooked, home-made banana pudding. Not even my 15 year old boy, who eats anything and everything, would eat it. We THREW AWAY a huge double recipe banana pudding, complete with meringue! Such perfidy! For shame! Who would have thought for one moment, that I cannnot trust Nilla “lemon” wafers!
If you want lemon, then change the name! Lemon wafers! Whatever, but do not ruin a classic! Sadly, you have already done so.

20

Are you kidding me 100 words, I can tell you my complaint in about 20 words or less. I bought Ritz crackers for a party that I was having. The crackers were unable to have a cheese spread put on them without breaking. I'm not sure what you guys have done to these crackers, but they are obviously much thinner but at the same price as always. Shame on you for trying to decieve the public. Do you really think no one will notice.

20

Ginger Snaps... used to be your best product, but I had to stop buying them because your prices got too high. Recently, however, I scraped together enough money to buy a box because they are a warm memory. To my amazement, they are not the same. They used to be crisp with a wonderful texture. Now they are just thin flavored flat disks without the texture.

What happened? Insane profits weren't enough? you had to ruin them as well?

Sign me... disgusted in Vermont

20

I'm not one to complain but...
First, I LOVE RITZ crackers, especially "Hint of Salt." But this late box was awful...Of 2 sleeves, I probably got 10 whole crsckers. The reat were all broken. I've never had this problem before.
The box UPC #
44000 03119
13.7 ounce box

20

About 3months ago, late 1 night i want a snack. I went and got nutter butter wafers from my pantry went back to bed. I ate a few and on the last bit crunched into something really hard it was a screw. I spit out the screw and threw away the nutter butter. When i woke the next morning i realized my tooth was cracked in half. I have no dwntal insurance and was crying wondering what to do about this. I decided to take eveeything outta the trash but found the trash had already gone. So i could not prove what had happened to me. I just want u to know that everyday i suffer since biting into that wafer. Its to the point where every bite of food hurts to where i dont wanna eat because of how much it hurts. I am so dissapointed in nabisco that i refuse to eat my favorite snack since childhood. I want so badly to sue nabisco for at least the cost of fixing this now decaying tooth but cant cause i have no evidence. Instead im writing to let u know my story and gow much ive been suffering ever since. I wish i could explain better the amount of pain and suffering im going through daily. But im no much words. I wish nabisco could help me but without any evidence i know u wont. All i can do is make sure i buy no nabisco products which is a lot of stuff. It hurts so bad at times that i just wanna shoot myself in the head. Iif i do i will make sure i let everyone know that a nutter butter drove me to do it.

20

It is one thing to "bring a product back"but you should be ashamed at the wicked taste and overbaked color of the Milk lunch crackers..I was brought up on the "real" thing..too bad you do not care about the people out here that made you so wealthy..also..your Ritz crackers cost more..are paper thin..crumble ...and are much smaller..looks as though Nabisco is headed for a real Crash.

20

I used to buy your honey graham crackers I'm 63 years old and have been eating them for years I don't know what you guys call this crap you're putting out now and I'm sorry to be rude about it that is most disgusting thing I've ever experienced there's no cinnamon and sugar it's like cardboard just regular plain honey made are fine but the ones that are supposedly quote cinnamon-sugar they're horrible but not anything like they used to be I threw the whole box away I would never recommend them to anyone they're disgusting why did you change the recipe what is wrong with staying with something that was successful I've discovered this with other products like vanilla wafers there's a change in taste why people change recipes that were successful that started years ago as a success story I will never understand when you could do that you have to shake the cinnamon sugar off that's all I've got to say

20

I have tried for 45 minutes or more to make contact with the HR department of Nabisco. I have called many phone numbers. The first call which was a robot was not audible. The female voice was too low to understand. When I did get some one they said to turn up my volume on my phone. I don't have such a feature. I asked them to speak up. One phone number where I was transferred to is 800-572-3847. There was a message that the number was not accessible from my phone. It was a dud. I received another phone number is Chicago, Illinois - 801-973-7753 and again there was a voice mail message about not being able to take my call and the mail box was full.

All of this time and no response or help from a corporation that sells cookies and crackers. This is why corporations are failures!

My recommendation is to have a living human being answering the phone and give service to help the inquirer.

20

I have been buying Nilla Wafers for the past 11 years and never had a problem until the last two packages I purchased from BJ’S Warehouse in Clermont, Florida.. The wafers have been over baked, almost burnt. Is there a difference in the product when purchased from a grocery store versus purchasing them from a BIG box store? I would like to purchase some that aren’t overbaked.
Sandra Gould
402 Silver Maple Rd.
Groveland, FL. 34736
E-MAIL ADDRESS tanquesma@cfl.rr.com

20

The last 3 boxes of original saltine crackers have been half crumbs when I pull the sleeve out of the box. Not just one sleeve but all of them plus the ones left whole crumble in my hand. Why is this happening. U til this problem is resolved I will no longer purchase them.

80

Hello..

Always enjoy Nabisco products.

However, I tried a NEW good thins product.
Oat, sweet oat and flax. I purchased them
At Shoprite, Poughkeepsie, NY at the price of
$3.59
90 percent were broken to pieces and I could not
Put out a nice presentation for my company.
Box info is:
Upc
0 44000 04545 6
Ex. Date
02AUG18 AH 215

I was disappointed and do not know if there
Was a problem in packaging or ?
Thought you should be aware of this flaw
In the batch.

20

Nabisco Stopped putting red plastics cheese scoopers in the RITZ crackers n' cheesy dip and are making me eat like an animal and I have a cheese stain on my favorite shirt because there are no red plastic cheese scoopers. SUCH A TRAGETY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

20

I am a 67 year old woman I ate your graham crackers most of those years they use to be delicious now I don't buy them anymore.They use to be of a dark color cracker now they look almost white with a terrible taste.What did you do to this great cracker from years ago...why change something that was so good and I know it's not only me..
Go back to the way you use to make them then I will buy again..thank you

80

Bought a bag of regular Oreos and opened them up, and found cookies missing. This is the first time this has happened and was disapointed.

20

My complaint is that the new format for Nabisco Premium Round Saltines is disappointing. I miss the square crackers....the new round crackers I have found that in my purchased box were at least 25% broken...and the fact that are it seems less than the volume than in the old 4 sleeve previously done packaging...which never broke down to the degree these round saltines did....I feel I just didn't get my moneys worth.... Disappointed customer.

20

Purchasing packaged peanut butter crackers 3 out of the box were not sealed and caused them to go stale. it is my breakfast at work. very dissappointed

20

Months of Saltines with many broken crackers, friends saying the same thing. This time I’m very cross, TWO boxes of Saltines with very over cooked crackers. Brown almost to the point of burnt. Saw on line another customer stating the same fact!
I tried calling phone number in NJ. HA, not the correct phone number.
So on my limited income I toss both boxes into the dumpster.
Perhaps making your products in Mexico is not a good idea.

20

I bought a box of your Ritz Crackers yesterday and when I got home I got a big surprise. Instead of 4 rolls of Ritz Crackers in the box there was only 3. You have cut the number of your rolls of crackers from 4 to 3 rolls and the price is the same. I have been buying Nabisco products for over 50 years. You should be ashamed of yourselves cheating consumers like this while making more money off this. I know my one complaint will not make a difference, but all of us Americans are sick and tired of getting the raw end of the deal out of big companies like you!!!!

20

My mother received regular Oreos instead of doublestuff in a package labeled doublestuf. The number of cookies in the package is aslo decreasing. This package has room for eight or nine more cookies. Other packages routinely have room for a minimum of six cookies to fit comfortably. Trying to lodge a complaint has been very difficult. I stumbled on this site by accident. The population here over 70 years of age wish to lodge a mass complaint (18 people in this club) in this email concerning the previously expressed complaints. They would also like to include that complaint that the current packaging of Nabisco cookie products reduces the number of cookies, and sometimes the size of the cookies, and makes much more waste in the garbage can.
Thank you for your time, and we look forward to your response.
Winnie and friends.

20

My mother is trying to lodge a complaint about receiving regular Oreos when the packaging states the Oreos are doublestuff. The website will not let her lodge a complaint, saying the best by date is not recognized. She, then, called the international number and so far has been on hold for over five minutes, and just hung up. I was able to send a complaint by finding a differently formatted site. Is this the new way to say that you do not receive complaints?

60

In the last 2-3 months I have had several boxes of RITZ crackers that appeared to be undercooked, very light in color and flaky beyond use.
My most recent purchase was on 2 occasions during Hurricane Harvey. We live in Tomball, Tx a community on North side of Houston. We have 2 grocer chainsthere, Kroger and HEB. Wednesday following the storm HEB was able to reopen. There was no bread and very little supply of crackers. I eat RITZ frequently. I purchased Ritz and was disappointed to find they were not up to par. today I purchased another box and they were terrible. I may have to switch to HEB version of crackers. They are not as good asRITZ can be but they are consistently bad.

20

Chips ahoy packaging is terrible. The cookies are always broken. Over half the package!!

20

My complaint is about the purchase I made of two 24 packs of the variety cookies I paid $16.99 for each, I was very upset some bags had nothing in them and some bags had little or nothing also a few bags were plenty of crumbs this purchase was for a sleepover for my grands on friday 9-1-17 which we end up barely makin out I would appreciate if this matter can be brought to the attention of the distribution manager, and with the kids and shopping I have misplaced the receipt. Please respond at your earliest convenience. Thank you Mrs.Rose 716-602-7700, 135 Kay Street Buffalo NY 14215 Thank you for your time.

20

We bought a box of Ritz Crackers which we love. We buy one every 2 weeks. The box was missing a sleeve of crackers. It was empty. Never happened before. Not sure what you could do for us. Receipt is gone.

20

Bought a package of Double stuff Oreos and it was missing like 10 of the cookies. I wonder if management at Nabisco knows there are problems at their factory?

20

Have been buying Nabisco Premium salt topped saltine crackers all my life. In the last several years they have gotten so ridiculously thin for the retail price we consumers pay it a shame,and their Quality has suffered also being so thin almost like eating a Matza cracker. Going to try a different brand for sure, so disappointed and not looking for extra coupons for my complaint. Crackers are way to thin now. Nabisco other cookie products have also become so skimpy for the price.

80

Bought 3 box's of Original Premium Saltine Crackers and reported to them that each box that was open were nothing but crumbs. I went to their web site filled out the form which took a bit of time. When I finished and pressed enter nothing happened, took a while and up came due to technical difficulties we can not continue. Then I tried their Facebook act. We will get back to you in one hour or less, That was two days ago. They ask for upc code 44000 00057, 230CT16XKS211.

20

I recently purchased a box of Premium Rounds original. I had not seen before and thought they would be good to have with t he pimento cheese spread that I had made to take to a church luncheon. When I opened the box, the crackers were mostly broken. Loose pack is not good for these crackers. Also, they are tasteless. The box states, "topped with sea salt" Mine were saltless. Luckily I had a fresh box of Ritz crackers that were in sleeves so all was not lost.

I am 87 years old and have been cooking for a long time. I do not buy many cookies anymore and was really surprised when I read all of the complaints. Glad I didn't waste my funds. Pinwheels were my favorite, but I will not try them. I will look in some of my older cookbooks from days gone by and try making my own crackers. Sorry Nabisco has gone down hill. I ate saltines etc since I was a kid.

20

I purchased one box of Famous Chocolate Wafers and opened them the same day, but the smell was very bad and the taste was rancid. The expiration date is December, 2016- and i write this on 10/3/16. I would like to request a refund but the 1-800 number places me on hold each time.

40

I recently purchased a box of Nabisco saltine crackers and they are so awful that I don't know how you can sell them. They are labeled original but no way. I hadn't bought any in years because we normal buy club crackers and I will never buy them again unless you bring back the older cracker. You should be ashamed selling that garbage, throwing them in the trash.

20

I have cooked with Nabisco Vanilla wafers for years, even though it was more expensive, but the last couple of boxes are not up to Nabisco standards, they are really thin and not as flavorful. I will buy the less expensive brands from now on. It is deplorable for you to downgrade your product, probably to cut expenses. Sadly I can not recommend your Nabisco Vanilla Wafers any more.

80

I am glad to hear that after numerous customer complaints that Nabisco will start selling the original Pinwheel Cookies at the end of Sept. 2016. They saw that their fudge version of the cookie didn't sell and they see they lost sales as a result of changing the original recipe. I congratulate Nabisco for coming to their senses and producing the original Pinwheel Cookie. They can bury their Fudge Cookies or add it to the museum of bad ideas with the New Coke.

20

I bought a box of Honey Maid Graham Crackers and was severely shocked and disappointed. They were not even half the product they were a year ago. Literally. They were thin, narrow and crumbly. Made a mess out of the recipe I was making. I will more than likely go to another brand. I was so angry especially for the price charged for such an inferior product.

40

Have always bought Nabisco Premium saltine crackers for as long as I can remember. What have they done to them? They do not taste the same and several boxes have been burnt. For about a year at least the crackers have had no taste, are extremely thin, or are burnt. I have thrown so many packages away. They just taste stale like the cheaper brands. Please how can we get them to change them back?

20

Bought a package of Golden Oreo Mega Stuf and when I opened it up the package was not full. There were only 13 cookies in package. Rows were not full. Very unhappy.

20

I love Nabisco Ritz crackers however the last few stacked crackers have been crumbly. I would like them to improve them please.

20

I have eaten the Pinwheels forever until recently the change is horrifying. They use to melt in your mouth made your taste for more. Now this is my 3rd package in 2 months and it will be my last. They are dried out and no creamy marshmallow taste. My apologies but I am very dissatisfied.

20

I bought some Oreo cookies last week that was labeled double stuffed. I opened them and realized that they were the original ones not double stuff. Well I go back and buy the golden double stuff today and just imagine my surprise when I opened the package and saw that they too were the regular ones not double stuff. I don't like to complain but 2 bags of cookies with one label but wrong cookies inside. I don't intend to keep buying your cookies if I don't get what I want on the inside.

20

I purchased a small snack package of fig newtons. I ate one and it tasted like there the sugar in it had crystallized. I tried the second cookie and it was the same, so I didn't finish it. I love the product, buy it all the time. The expiry date is Dec/16, never had this happen before.

40

You shouldnt have changed pinwheel recipe will not buy these again terrible!

40

I purchased a package of golden Oreo s and noticed that they did not seem to be the same quality as in the past. The cookies were uneven and not put together well and were lighter in color. I looked at the package and saw they were made in Mexico. I was very disappointed and threw them away, like many americans, I don't buy food that is produced in other countries.

20

Nutter butter product is just fine but the packaging sucks. Why don't they have a resealable package. It's 2016, but sometimes I think Nabisco packaging says 1955.

20

Nothing happened, but a big disappointment about a great healthy triscuit crackers. It was great until I read the ingredients. Soy is not healthy. Your bean, olive oil kakanata olives crackers are wonderful if only you can substitute the soy. And not with corn anything unless organic.

60

I bought two boxes of Nilla Wafers, one box was fine the others was so over baked and smaller. Quality control really missed the batch this time. I took pictures and I will send them if anyone cares to see them.

40

We used to love the Nanisco Ritz Roasted Vegtable crackers. Now the quality is so poor. There dry and powdery the majority are broken when you open the package and there is normally about an inch of crumbs at the bottom of the cellophane envelop where they just break down in shipment. You had a good product but have turned into an undesirable product with the texture of kitty liter. You have failed miserably.

20

I purchased a package of chips ahoy cookies and they were burnt to a crisp!

40

Dear Nabisco corporate office. You have moved your Oreo Cookie bakery to Mexico. Our family has purchased Oreo cookies for 50 years. Due to your greed for more profit at the expense of American workers we will no longer buy your products. As far as we are concerned, Nabisco is not American.

40

I been buying your products for years my favorite is the Oreo double stuff cookies I recently on 3-23-2016 bought 4 bags of the cookies and 2 of them were all broken up I've seen this before but this time they were crushed like they were either damaged during shipping or a stock person did it and didn't tell anyone.

I would really appreciate if someone would be willing to replace them for me considering I spend a lot of money on your products every week when I shop I have 4 children I feed on a daily basis and your products have become a household requirement, according to my kids and I would like to keep it that way we live on a fixed income.

I just cant afford to throw more than 10 dollars worth of food in the trash like that because the product was not edible-I would like to thank whoever took the time out to read and honor my complaint we sincerely appreciate it.

20

New Nabisco cookies taste like saw dust now that there is no high fructose corn syrup in them....so take the word HONEY off the box and refund my money for the 28 oz box.

60

I recently bought a 13oz bag of Original Chips Ahoy. I bout them at the Food Lion in Fairview, NC. When I opened them up at home the majority of them were broken. They are pricey to begin with and I would like a coupon to receive another bag if possible. Broken cookies in Grandma's cookie jar doesn't sit well with the Grands.

20

I purchased a bag of your nutty butter peanut butter cookies yesterday from Kroger's on Hwy 80 in Pearl, Ms. Upon opening them this morning and beginning to eat them they have a fruity taste. Not sure if it is simply this bag or what but figured you need to know about it.

20

I'm sorry to say, but after 20 years as a liker of ritz crackers, and using them in my small buiness, I will have to change brands of cracker to town house. My problem is the flavor has dropped and so many complaints about broken crackers in the box. I know there is always some broken, but we have seen at least 40 to 50% broken. If this is the way I'll have to change brands, my name is on the line too.

40

Went to HyVee Grocery this morning, Springfield, Missouri, and took a package of Oreos down from the shelf. As I put it in my shopping cart I noticed that it was made in Mexico. So, I put it back on the shelf! I do not buy food that is not made or produced in the United States. Oreos are one of my favorite cookies, but I will never buy them again, as long as they are not made in the United States. And that goes for all Nabisco products. You have lost a good customer. I hope that all patriotic Americans will quit buying your products, and we will see if Mexicans can support your company!

40

I just purchased a package of Pinwheels with a "Fresh Look, New Recipe" message below the Nabisco Logo. If this is the way you are going to be producing one of my favorite cookies, I will NOT be buying them from now on. I can tolerate the smaller size, but the "new" chocolate coating is terrible, and there is no comparison to the taste of the older version. It used to be worth the extra cost for these, it certainly is not now. I just wanted to express my unhappiness with your decision to change this product, as i imagine it is cheaper to make Pinwheels this way, and you won't return to the original recipe.

20

I love Fig Newtons cookies, however, the last package was very stale and hard--had to throw them out. Very disappointed. Even with a cup of tea they were not edible. The expiration date is May 18, 2016 so thought I would be safe. Other numbers with the date are MM30103:43D. Usually they are soft and nice to eat.

20

As I bit into my Nabisco Shredded Wheat & Bran this morning, I bit down onto a chunk of plastic. What are you going to do about it?

20

My last two purchases of Oreo Heads or Tails Double Stuff have be short product. Both times 6 short 2 per row. I have been eating Oreo's for the past 62 years, and this is the first time I have seen a shorted package of Oreo's. Still the best cookie in the world, but I'd suggest the Nabisco corporate office take a look at your quality assurance process!

40

I bought a package of the Nutter Butter Wafer Cookies at Giant Food Store on Palomino Road in Dover, PA and upon opening found only 1 layer of the entire cookie. The other layer that should have been there only had the very bottom piece of the cookie....no top and no peanut butter filling. I bought these cookies on February 1, 2016 at a cost of $4.29 and would either like to be reimbursed for this amount or receive a coupon for another free package of these cookies.

60

Bought 3 boxes Mallomars at Shoprite. All three were brown chocolate and stale. Date of expiration on box was Jan 20, 2016. This has never happened before, but it makes me curious about the quality of their products.

60

I love the home maid crackers especially oreo cookies. Although I will see normally I have compaints about the way Nabisco makes and sells their products. I make toppings for it and ensure to have it during my snack time. My kids enjoy it as well as my hubby. It is a sure time pass. The taste is good and the packaging is good as well. It ensures that the crackers are fresh and crispy. One should definitely give it a try. I give them to my kids as a snack box while they go to school and they enjoy it.

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