Nabisco Customer Service
Rated 1.35 of 5 Stars
Based on 136 Complaints

Contact Nabisco Corporate

Toll free phone number: 1-855-535-5648

Nabisco Company is publicly traded on NASDAQ:MDLZ and is a subsidiary of Modelez International. This food processing giant had revenues in 2015 reported as 26.96billionUSD. Modelez Intl employees over 100,000 worldwide.

To reach Nabisco Customer Service call 1-800-622-4726.  You may also call Modelez International (parent Company) at 1-855-535-5648.  The Nabisco Manufacturing plant is at 7300 S. Kedzie Avenue, Chicago, IL. To write a letter to Modelez International CEO, Irene Rosenfeld, address an envelop with Modelez Headquarters, 100 Deforest Avenue, East Hanover, NJ 07936.  You may also find online Support/Contact information here.

The National Biscuit Company began in 1898 as a large bakery in Chicago, IL. The current plant there measures 170,000 square miles or 1.8million square feet. Popular processed snacks have their own Facebook social presence found at: Oreos, Wheat Thins, Ritz Crackers . Mondelez International social presence is found on Facebook, Twitter and LinkedIn


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Nabisco Contact Information

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  • Nabisco headquarters address

    • 100 Deforest Ave East Hanover NJ 07936
  • Company website

  • 1-800 phone number

    1-855-535-5648
  • Better Business Bureau rating

    A
  • Customer service hours

    Monday-Friday, 9am to 6pm ET

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Top Nabisco Complaints

Browse more than 136 reviews submitted so far

20

I went to bite into a cracker there is a hair in it, disgusting I would like my money back and I can send you the cracker so you can see that it is truly stuck in there.

20

I bought a package of double stuffed Oreos, and when I opened them up, they were completely broken. Im sorry I do not have a picture

20

Bought a can of Nabisco easy cheese and the cheese won't come out. Have to throw the unused can away. The scan code on the can is 4400004552. Dot 2P M5706 is also a number on the can. The expiration date is 25 Jan 2020. Thank you.

20

Bought a can of Nabisco easy cheese and the cheese won't come out. Have to throw the unused can away. The scan code on the can is 4400004552. Dot 2P M5706 is also a number on the can. The expiration date is 25 Jan 2020. Thank you.

20

I purchased a box ot Chocolate Chip Teddy Grahams a few months ago. They have an expiration date of 06/2019. I just opened the box last night and ate a couple of them. They tasted absolutely awful and the chemical smell coming from the package was nauseating. My question is just if they are harmful in any way. I have several small grandchildren and I would have felt terrible if I would have given them to the kids. We used to buy Teddy Grahams all of the time and everyone loved them. Now I doubt that I will ever buy them again. So sad that a reputable company like Nabisco put a product as disgusting as this in stores.

20

I bought a box of the sociable crackers and when I opened the box it was all crumbs. There was not a singe whole cracker in tact.

20

My complaint is about your sociables crackers for several months now i have had a problem with almost all the crackers being broken into little pieces. I keep buying them in hopes that it is a isolated incident but after several months i see it is not. If this continues i will not buy this product anymore.

60

I bought 2 packages of oreo golden double stuff cookies and every single cookie was broken.

20

We buy Nabisco chocolate chip cookies ONLY and we purchased a family size bag ( as usual due to it being one of our grandson favorite cookies) and the last 3 bags from Wal-Mart ( Hwy 16 Denham Springs Louisiana) we have had " dried up broken cookies EVERY TIME we are a Nabisco family. I refuse to bring them back to Wal-Mart because I am quite sure that we will get the same dried broken cookies I will be shopping elsewhere from now on. I have NEVER had to complain to Nabisco but this is ridiculous.

20

Good morning,
First I would like to say I love your products. Recently, twice, I have purchased your Ritz Crisp and Thin Sour Cream and Onion, there were no seasoning at all on them not even salt. Usually I do not have any issues with your products. Not sure if it was just a bad batch, but I wanted to make you aware of these. I was having a party and when I put them in a bowl, expecting a seasoned chip and did not get it, I was disappointed. This will not stop me from buying your products, but does make me wonder when I open the bag will i get what I expect.

Thank you so much for your time in reading this.

Chessie Landrie

20

just want to tell you i do love your Oreo cookies, but because of your stand in supporting the LGBT, Personal i can no longer buy your products, i look at my beautiful country, an see how people will do anything for a sale and i ask where are there moral, how where this people raised.

There was 379 companies that supported the LGBT across america and you are listed as one of the supporter, this is wrong, it has been wrong for close to 5000 years, but because people believe they live onto themselves they continue to do things that destroy the family!, instead of trying unite it the family as God Created it. if you believe this act is right how can two men have a baby, how can two women have a baby, its just not possible!!!,

so i am not writing this to change your stance, just letting you know i cant support you. thanks Pastor Jerry Rohrmayer

20

I purchased a pack of regular Oreos. The filling inside of them were the same as Oreo thin as I took them back to the store. The returned the and instead purchases stores (Wegmans) version of them. I was truly dissatisfied. I will buy Wegmans brand moving forward.

40

We bought some chips ahoye chunks. When we opened them up and took one out it crumbled. All the chips fell away from cookie part. We buy two of these a week this is the first-ever that we were let down.

20

I reported this problem a few weeks ago and as I open new boxes of cookies they have the same exact problem. Either the packing is not sealed properly or the seal was shredded leaving the package open, therefore rendering the product inedible. I am requesting a replacement for these packages. This will definitely deter me from purchasing Nabisco brand cookies in the future.

I am waiting on the replacement products for my initial complaint. I am also requesting replacement products for the above mentioned products.

I look forward to your response to this matter. Thank you for your time and consideration.

Regards,
Michell Evans

20

Loved Better Cheddars for YEARS...purchased a box today and the cracker has changed...MUCH smaller and a LOT thicker. Doesn’t even taste the same. EXTREMELY DISAPPOINTED AND WILL NEVER BUY THIS PRODUCT AGAIN! Sad because I LOVED these crackers! Huge waste of money!!!

20

Bought several boxes of Honey Maid Graham Crackers for a Science Experiment at work, unfortunately went to use them and MOST were already broken. Horrible--not only did I use my own money to purchase these I ran out on the day I needed them!! Many disappointed students who had to observe our lab instead of participating!!

20

WE PURCHASED A 12 PACK OF OUR FAVORITE NEWTONS. THEY WERE GRITTY AND SANDY TEXTURE. WILL NOT BUY THEM AGAIN!

20

I purchased a 12.2oz package of the new flavor of Oreos to try. When I opened the package, there were only four cookies in the middle row. Please check your packaging machinery as the package was significantly less that 12.2 ounces. THe expiration date on the package was 05 November 2019 and the lot number was KE31 1 01:58. Nothing was wrong with the quality of the product itself - only that the package was not completely filled.

20

My family is big fans of your ranch wheat thins. We eat a box or two every couple weeks. We have received our fifth box of ranch wheat thins that have been plain in a “ranch” box. Very disappointing. We buy from super target in Blaine MN.

20

Smaller boxes (14.5oz instead of 16oz) and higher prices and now made in MEXICO yet!! I have eaten Grahams for some 75+ years and they used to be real grahams and not this watered down version at quadrupled prices. And graham is not even the main ingredient any longer. I quit buying Nabisco years ago because of this, but I purchased a box today that was on a big sale just to see if they were any better. NOT!! Nabisco is in a class with pharmaceuticals now in my opinion.
Jim Dodd

20

I've purchased several boxes of Vanilla wafers and they we're burnt so bad and I'm very dissatisfied.

20

I bought a box of vanilla wafers and the box was full of BURNT COOKIES. I was very disgusted. Where is the quality control? my granddaughter was very disappointed when she could not have a cookie. please make good on this disgusting purchase.

20

I have always loved Ritz crackers but now find myself totally disgusted with the quality of the crackers recently. Sleeves of crackers that are nothing but crumbs is the norm when I purchase a box of crackers. They instantly are reduced to crumbs and I cant put anything on them. Please consider going back to the old recipe so that I can once again enjoy your crackers.

20

Today I bought my first and last box of Nabisco Good Thins. It states on the box that it is sold by weight rather than volume, but really, don't many shoppers expect the package to more or less reflect the quantity of the product it holds? The volume of the Good Thins box is 92.8 sq." and the contents weigh 3.5 oz. The foil bag of Good Thins would fit into a box half the size of the one it's in. I also bought a box of Triscuit Thin Crisps. Its box is 96.8 sq.", just 4% larger than Good Thins', but the contents weigh 7 oz. That's twice as much. Each box cost $3.00. I feel ripped off by sneaky Nabisco.

20

I know it is futile to complain because I will get no results. wont be purchasing oreos, graham crackers, chip ahoy, vanilla wafer. You've upped the price.
They are made in Mexico, taste like garbage, subquality .
Jobs sent out of America, anerican jobs lost.
Your 2 faced sell out, CEOS, turned coats get raises on the backs of the poor who buy your products, and dont carecabout their country. Traders
Hopefully enough former customers

20

What's going on with Ritz crackers? Several boxes I've purchased the crackers crumble as soon as you open the wrapper.
This has been the case for 2 to 3 years. Crackers purchased in the cracker isle at Hannaford not the reduced price isle.

20

Customer Service,
I associate the brand "Nabisco" with excellent products. Not so for the bags of chips I purchased today, MAY 2 at a Walmart in Tucson, AZ. The chips are so salty as to be inedible. Throwing the entire bag away.

PRODUCT DETAILS:
7.1 oz bag of Ritz Crisp & Thins 50% Less Fat, Oven Back Original (With Creamy Onion and Sea Salt)
06NOV19AX209B4
Numbers associated with product scan bar: 44000 05041 2

Hopefully this feedback will be useful for your quality evaluation team.

Regards,
Eleanor O'Toole

20

I just recently had surgery and I am required to maintain a reduced fat diet. I purchased your reduced fat Nilla Wafers from Stop and Shop. I opened the package with the markings (19SEP19AZ205 23:05). The cookies were burnt!!! I have never ever seen a burnt Nilla Wafer in my life. I know that each cookie isn't perfect but can you sell a burnt batch? They taste horrible and when you pay $5.69 for a box of cookies you need to be able to enjoy them.

40

I got a box of Nabisco graham crackers today at the store, with the idea of making Lemon Ice Box Pie for Easter. What I found when I decided to have a snack today, was that the crackers were smaller, the ounces were less and now there aren't enough crackers in one packet to make the crust. Yet they cost more than ever.
Last time. I feel cheated. They look different as well.
You lost a 60 year customer.

20

Got a package of family size oreos double stuffed. Opened it for the first time and every row was missing at least 3 oreos. Disappointed

20

I love Honey Maid graham crackers. I just opened a package of your crackers and they honestly tasted terrible. They were not stale but they smell and taste rancid. I was unable to eat them. Just wanted to report my disappointment.The date was still good and I had them stored in a cabinet where I always keep them.

20

bought a box of Handi-Snacks Mister Salty pretzels 'n cheesy dip. 6 snack packs in box. One pack had cheese but no pretzels. one pack had cheese and only 3 pretzels. i checked the other box I bought and it was fine. I usually buy the cheese and sticks, they are delicious.

20

I purchased a box of Nabisco, Reduced Fat, Nilla Wafers, for snacking on a trip that my husband and I were taking. They were hard, over-cooked and burned. We ate some of them but to do so we had to dunk them in our coffee. This is the first time I have ever had a BAD box of these wafers. I am sending this complaint to you because the store where I purchased them from (Stater Brothers) has no control over what is in the box. I have attached a picture of the box, cookies and the code. Although it would be nice to have the box of cookies replaced, I am asking for nothing except that you might check quality control "before" these cookies are boxed, and you might be able to recall any that might still be on the shelf before you get other complaints. Thanks for listening.... Suzanne Dyer

20

I just bought a bag of Ritz Toasted Chips sour cream and onion yesterday. Just opened it and they are actually plain with no seasoning on them. I was a bit disappointed as the bag indicated Sour Cream & Onion.

20

I purchase today a pack of a Nabisco thin vanilla cookies. I brought them to share with my grand children and as they were enjoying your delicious cookies I was left with like four. So as I was eating the last two I crunched on some yellow glass. Yes you read it right yellow glass and I still have the piece of glass and the package of cookies. So I'm very disappointed because I love Oreo cookies to death but what if one of my grandchildren would have eaten a cookie or maybe they have ingested glass I don't know. But I know what I crunched on and it is a piece of yellow glass. Very disappointed

20

Recently purchased a package of DoubleStuf Oreo cookies. The package was only half full, seriously, and the cookies were not filled with doublestuf. They were filled like the original cookies. I've purchased these previously, from the same store, and never had a problem. The bar code is: 44000 02854 1 if that means anything. I'd like a refund or a coupon for a replacement package.
Thank you.

20

I'm very un happy with these crackers when inwas younger you would get a stick to spread on the cheese on the cracker now you domt they say dip n go but ur cracker is to big for the little pocket of cheese

20

For years I have bought Nabisco products. In particular, premium saltines. It is nothing for me to buy 2-3 boxes a week. For the past six months or so, I have experienced each box I get, the crackers are burnt or should I say very dark. So I tried a different grocery store. Still the same. I then decided to give it some time thinking it may be just a bad order, etc. I'm seeing more often then not, at least half of the premium saltines I purchase are brown and taste burnt. I hope this isn't the norm. I thought someone should know.
Thank you,
Missy

20

I bought a box of good thins that were obviously something from the scrap pile. The crackers were all limp along with a giant glob of cracker matter. I would suggest quality control needs some supervision! I would like a full refund for this purchase.

20

I bought a box of your original topped with sea salt premium saltine crackers and all four packages were burnt and no salt on them so I had to throw them all away brand seal number is 44000 00057

20

My cracker are burnt. (See picture of cracker sitting on my box ).The whole box was overcooked to the point that they don't taste right.

I've never had burnt Nabisco Crackers in my entire life.

Thanks,
Patrick

20

I have purchased many boxes of Premium Crackers in my lifetime and always found them to be very good until recently. About a month ago I purchased a box and they are dark, tasteless, and hard. I am thoroughly disgusted because the price keeps going up, up, up.

I am so disappointed to know another fine company is making a very inferior product. Where is the quality and pride we all took for granted a few years ago. So sorry that Nabisco has now gone to the dark side.

60

My name is Bree Lowery and I LOVE Wheat Thins crackers. The only problem is that they only come in 7 flavors!!! :0 :0 I wish that I could get them in more of a variety. Please create a new flavor if possible.

20

Bought 2 boxes of Teddy Graham's outdoors variety and when we opened the boxes there was a horrible chemical like smell so bad we couldn't even try them

100

This is a compliment, not a complaint. I was shopping at Hannaford's grocery store on 2/18/19 at 1 pm. I wasn't able to reach a product and was looking for help. A vendor was packing the shelf with Nabisco products and noticed that I needed assistance. We made eye contact and with a warm, friendly smile asked me if I needed assistance. When I told him that I couldn't reach a product, he immediately said "I'm sure that I can help you. He had to climb up two racks to retrieve my request and even brought the remaining product forward for the next person. He was gracious and kind. Too many times, customers complain but forget to give credit to employees who go out of their way to lend a helping hand. I don't know his name but I can tell you he was a young man, probably in his early thirties, maybe 5'3" with a short haircut. I hope that you can identify him to acknowledge his good deed. He is truly an asset to your company. Sincerely, Carol Mendonca, Taunton, MA

20

I buy Oreo cookies all the time and love them but, that last three times they were not stuck together and they were cracked. I am always careful to not throw the bag around . The Golden ones double stuffed ones I’m talking about never have problem with any other ones.
Not happy about this. Hope you could do something to see what the issue is,

Thank you!

20

Bought 3 boxes of Lorna rooms cookies code 16jun19ap328 4 space 3 space 1and opened 1 put in each box and were all crumbs afraid to open the rest. Judith Weisenritter 8800 s Harlem ave #2049 Bridgeview,Illinois 60455. (773)206-1834. Thank you.

20

I BOUGHT A PACKAGE OF CHIPS AHOY TO SNACK ON, ON MY WAY TO WORK. UPON OPENING THEM AT WORK, THEY WERE OLD AND EXPIRED!!! VERY DISAPPOINTING!!!! I HAVE ALWAYS LOVED CHIPS AHOY AN THE LAST 2 TIMES I HAVE PURCHASED THEM THEY WERE STALE. LOOKED AT THE PACKAGE AN THEY HAVE BEEN EXPIRED FOR ALMOST A WEEK

20

The Nabisco Soda crackers have either been burnt or taste like a perfume. I have been so disappointed in the last 5 packages I have bought. All of the Snack packs have been burnt and the original size pack has a perfume taste to it.. Not happy..

20

I just wanted to let you know that the cookies I got were not the same as i use to get.,the teast was not the same.I think it was over bake
the cookies was was the even the same texter I have not got any of tham because for years because the price as goting ot much.last week
i bought some . I am the saying the price is to much .but i would like to get what i pay for.I am on a fixet in come so this was a treat for me
Hope this will come to someone attition.

Thanks for your time LEO GAIL

20

Every morning, we have Nabisco Honey Maid Graham Crackers with our coffee. We give a small tidbit to the dogs. For the past several months, every single box has roughly 50% broken crackers as we take them out of the box. We thought at first it was due to rough handling by our local HEB Store, Lakeway, Tx, but the nature of the breaks is so consistent it has to be a problem at the factory. It's not a problem for us, but we keep thinking about kids trying to make smores. The crackers (the ones that are not already broken) are very difficult to break on the perforated lines. What has happened to this mainstay of American snacks?

20

I have bought several boxes of original crackers and all of the crackers in each of the boxes were burned. Not only are the crackers burned but they taste burned as well. I don't know what has changed in the making of the crackers but it has certainly changed the quality. I am also not sure if it is just a lot of the crackers but the number on my current box is 02JUN2019KE1306.

I will more than likely start to purchase another brand.

Thank you for taking the time to read this note.

20

It Seems That It Is Impossible To Buy Containers Of Oreo Doublestuffs Without Both Cookies Being Broken. You Know How Most People Eat These Cookies. So Scraping The Cream Off The Cookie Is Impossible And Messy. I Have An Idea That Will Fix This Problem Without Retooling And Appearing To Be Conssious Of The Problem And Have Found A Fun Way To Deal With It. I’m An Ex-Design Engineer Who Is A Fixer. I Was In The Food Industry Years Ago If You’d Like A Videoof The Problem No Problem. I Can Draw Out A Solution. If You Are Interested, Reply To My Email Or Call And Leave Message On My Cell 631-807-0982, And I Will Get Back To You.
Cheers!
Mike

20

I just opened a box of saltines the freash stacks .I found the entire box product burned bad taste . I have never before experianced this I hope it does not happened again .The date marker said 25APR 2019KE2306.

20

I just wanted to let you know how disappointing that I am in your Graham crackers and bills wafers. When I was a child, they were the best in the market. They taste as if you don't care about your products anymore. What happened to the original recipe? Name brand products was a big deal when I grew up.

20

I just wanted to let you know how disappointing that I am in your Graham crackers and bills wafers. When I was a child, they were the best in the market. They taste as if you don't care about your products anymore. What happened to the original recipe? Name brand products was a big deal when I grew up.

20

We love the Nutter Butter sandwich cookies, but the last pack we brought was mostly single cookies with no peanut butter cream. What happened?
Where is Quality Control?

20

We love your Nutter Butter peanut butter sandwich cookies but the last pack we brought only had a few sandwich cookies and the rest were single cookies with no peanut butter. Were is your Quality Control department?

20

I am so upset with your corporation, Mondelez.
You have totally destroyed every product, of every company, you have purchased.
Ritz Crackers are not recognizable, top flies off when you try the to spread to cheese' etc.
on, there is no salt (important feature), no color, substandard ingredients from god knows where.
Saltines is now a ridiculous name, cause there is no salt. Stop with the sea salt, it is horrible, with no flavor.
We need iodized salt! Put the salt back on on all crackers. You have totally ruined Wheat Thins. I pay a lot more
for other crackers now, but I can and do enjoy them.
Also, we need gluten, only a very, very small portion of the population are allergic to gluten. The rest of us actually need
it.
So many things have been altered by inferior ingredients, uninvested labor in under privileged countries, unsanitary conditions. Live worms in chocolates, some chocolates contain beetle bugs, etc., no extra charge.
Vegetarian soups have “try me with free mystery animals”added, again no extra cost.
All of the above so you make money without spending any. You think you are fooling us, or worse that we are too stupid to know or care what we consume. As of late, if I eat or drink an item I am familiar with and a find that is “off”, I immediately check to see if the original manufacturer sold out. Every time a sale has happened!
We have a right to know where our purchases are produced and processed. You don’t want us to know it comes from Thailand, for example, where they feed the shrimp to be exported, pig poop. What happened to pride in your products, ethics, and self esteem?
How do you sleep at night?

20

Me and my fiancee are both sick so we decided to have soup and saltines , both of our family traditions. Much to our dismay the saltine crackers alwere way over cooked and left a burnt taste in our mouths

20

Ritz crackers have been my favorite for as long as I can remember, however for the past several months they have not only changed in packaging but it is impossible to spread anything on a ritz without the cracker crumbling in your hand. I am sick of crumbs and will not buy another box of nabisco ritz! Half of the sleeve is useless!!!!!

20

Where is the salt? I think your "Sea Salt" just falls off before it gets to my mouth. So dry, not like it used to be. Boo Hoo. Ann

20

I bought two boxes chips ahoy original .when I opened I found one of the completely scrumbeled . it's not chocolate chips its like bread crumbs

20

I am not sure what the company has done to Chip Ahoy cookies but they are awful. They tasted doughy and lack some salt for a little taste. They taste old and stale. I usually but the Ahoy cookies but it will be awhile before I buy them again. I don't like spending money on something that I will probably throw out.
thank you
beth

20

My husband has Ritz Round Crackers and peanut butter for supper. He has eaten this same thing for years as usually he eats late at night and this digest better. For a long time, we have been very dissatisfied with the crackers. They are so crumbly that it is impossible to spread peanut butter on them for they fall to pieces. They seem to be not cooked well or the ingredients are not right. The boxes of crackers I purchase at Sams Club are absolutely terrible, and the boxes I purchase at Wal Mart, so far, have been good.

I sure hope this problem can be corrected because my husband sure does love Ritz Crackers.

Sincerely,
Glenda Flynn

20

What in hell have you done to the Keebler products?!!!!! They are terrible! Way to go Nabisco! Ya just committed retail suiscide!!!!!

20

What in heavens name did you do to the CHICKEN IN A BISKiT baked snack crackers? Did you bake them too long?

They used to be so light and airy - now they are as hard as pretzels.

Will not buy these any more cause I doubt they will ever come back to the light and airy they used to be.

You killed a delicious cracker.

20

I brought Ritz thin n crisp, they were molded and had bacteria on it and made me and my child sick we had to go to the emergency room. Please contact me 601-334-0241 I have been calling and your representative is very rude.

20

Bought Two Boxes of Chicken In a Biskit (Family Size) Both Boxes have zero seasoning on the crackers.
Best By Date: 06MAY19 AH 215
Barcode: 044000002930

100

I love the Premium Saltine Mini' s. However, I recently purchased 3 boxes (44000 01777, 04050044682200), and all were burnt to the point of being inedible. Most were black, not even nice to look at, I was very embarrassed when I opened them in front of guests, not to mention these were the only crackers I had. Unfortunately, this makes me very weary of purchasing additional Mini' s. Just so you are aware, I purchase a minimum of 3 boxes every week. Thank you for your attention to this unpleasant situation.

20

Cheez its I purchased were burnt and mainly crumbs. This was the 2nd box I have purchased this month that have been like this.

20

I like your Nabisco Premium snack biscuits BUT I was. Very upset at the latest packaging.
Plastic and more plastic. Twelve packets of plastic in a bag of plastic.
Is anyone at the corporal level paying attention to the pollution of our lands and seas.
I will not buy your product again until you take a more responsible attitude to pollution.
Annoyed at you insensity.
David Byford

20

I bought a box of Chicken in a biskit and they have zero flavoring. I have the box and the crackers. I will keep both for future reference. I would like another box of 12 oz chicken in a biskit provide by the Nabisco company.

20

I purchased a box of 12 Oreo Handi-Snacks for my family vacation to the beach. I opened the box to take onto the beach and the first one I pulled out had no cream. The next three I pulled out the next day had almost no cream. That makes four in total from that box with little to no cream. My children were all very disappointed seeing as Oreo dippers are among their favorite snacks. The pack with no cream and the three packs with almost no cream are pictured below.

20

Ritz crackers. I purchased at Tops market (receipt gone) and tried to use for a party tonight. EVERY sleeve dis.integrated to crumbs! I have never been more disappointed in a product, had nothing to make party favors on. The amount of crackers already changed to much fewer and the price increased 30%. Now the products is useless.

60

We have purchased and loved wheat thins for many, many years, however it seems lately we keep buying boxes with burnt crackers. Is there a particular reason for seeing these more often?
It is a disappointment because the original crackers are so delicious.

20

You put LEMON in “Nilla” vanilla wafers!!! You not only ruined a previously perfectly good wafer, you did not even bother to make the counterfeit wafer obvious! No big pictures of lemons, only a little “artifical lemon flavor” note on the box. I have been (note: “past tense!”) a fan of Nilla vanilla wafers for years, using Nilla vanilla wafers as the only brand of vanilla wafer for my stovetop cooked, home-made banana pudding. Not even my 15 year old boy, who eats anything and everything, would eat it. We THREW AWAY a huge double recipe banana pudding, complete with meringue! Such perfidy! For shame! Who would have thought for one moment, that I cannnot trust Nilla “lemon” wafers!
If you want lemon, then change the name! Lemon wafers! Whatever, but do not ruin a classic! Sadly, you have already done so.

20

Are you kidding me 100 words, I can tell you my complaint in about 20 words or less. I bought Ritz crackers for a party that I was having. The crackers were unable to have a cheese spread put on them without breaking. I'm not sure what you guys have done to these crackers, but they are obviously much thinner but at the same price as always. Shame on you for trying to decieve the public. Do you really think no one will notice.

20

Ginger Snaps... used to be your best product, but I had to stop buying them because your prices got too high. Recently, however, I scraped together enough money to buy a box because they are a warm memory. To my amazement, they are not the same. They used to be crisp with a wonderful texture. Now they are just thin flavored flat disks without the texture.

What happened? Insane profits weren't enough? you had to ruin them as well?

Sign me... disgusted in Vermont

20

I'm not one to complain but...
First, I LOVE RITZ crackers, especially "Hint of Salt." But this late box was awful...Of 2 sleeves, I probably got 10 whole crsckers. The reat were all broken. I've never had this problem before.
The box UPC #
44000 03119
13.7 ounce box

20

About 3months ago, late 1 night i want a snack. I went and got nutter butter wafers from my pantry went back to bed. I ate a few and on the last bit crunched into something really hard it was a screw. I spit out the screw and threw away the nutter butter. When i woke the next morning i realized my tooth was cracked in half. I have no dwntal insurance and was crying wondering what to do about this. I decided to take eveeything outta the trash but found the trash had already gone. So i could not prove what had happened to me. I just want u to know that everyday i suffer since biting into that wafer. Its to the point where every bite of food hurts to where i dont wanna eat because of how much it hurts. I am so dissapointed in nabisco that i refuse to eat my favorite snack since childhood. I want so badly to sue nabisco for at least the cost of fixing this now decaying tooth but cant cause i have no evidence. Instead im writing to let u know my story and gow much ive been suffering ever since. I wish i could explain better the amount of pain and suffering im going through daily. But im no much words. I wish nabisco could help me but without any evidence i know u wont. All i can do is make sure i buy no nabisco products which is a lot of stuff. It hurts so bad at times that i just wanna shoot myself in the head. Iif i do i will make sure i let everyone know that a nutter butter drove me to do it.

20

It is one thing to "bring a product back"but you should be ashamed at the wicked taste and overbaked color of the Milk lunch crackers..I was brought up on the "real" thing..too bad you do not care about the people out here that made you so wealthy..also..your Ritz crackers cost more..are paper thin..crumble ...and are much smaller..looks as though Nabisco is headed for a real Crash.

20

I used to buy your honey graham crackers I'm 63 years old and have been eating them for years I don't know what you guys call this crap you're putting out now and I'm sorry to be rude about it that is most disgusting thing I've ever experienced there's no cinnamon and sugar it's like cardboard just regular plain honey made are fine but the ones that are supposedly quote cinnamon-sugar they're horrible but not anything like they used to be I threw the whole box away I would never recommend them to anyone they're disgusting why did you change the recipe what is wrong with staying with something that was successful I've discovered this with other products like vanilla wafers there's a change in taste why people change recipes that were successful that started years ago as a success story I will never understand when you could do that you have to shake the cinnamon sugar off that's all I've got to say

20

I have tried for 45 minutes or more to make contact with the HR department of Nabisco. I have called many phone numbers. The first call which was a robot was not audible. The female voice was too low to understand. When I did get some one they said to turn up my volume on my phone. I don't have such a feature. I asked them to speak up. One phone number where I was transferred to is 800-572-3847. There was a message that the number was not accessible from my phone. It was a dud. I received another phone number is Chicago, Illinois - 801-973-7753 and again there was a voice mail message about not being able to take my call and the mail box was full.

All of this time and no response or help from a corporation that sells cookies and crackers. This is why corporations are failures!

My recommendation is to have a living human being answering the phone and give service to help the inquirer.

20

I have been buying Nilla Wafers for the past 11 years and never had a problem until the last two packages I purchased from BJ’S Warehouse in Clermont, Florida.. The wafers have been over baked, almost burnt. Is there a difference in the product when purchased from a grocery store versus purchasing them from a BIG box store? I would like to purchase some that aren’t overbaked.
Sandra Gould
402 Silver Maple Rd.
Groveland, FL. 34736
E-MAIL ADDRESS tanquesma@cfl.rr.com

20

The last 3 boxes of original saltine crackers have been half crumbs when I pull the sleeve out of the box. Not just one sleeve but all of them plus the ones left whole crumble in my hand. Why is this happening. U til this problem is resolved I will no longer purchase them.

80

Hello..

Always enjoy Nabisco products.

However, I tried a NEW good thins product.
Oat, sweet oat and flax. I purchased them
At Shoprite, Poughkeepsie, NY at the price of
$3.59
90 percent were broken to pieces and I could not
Put out a nice presentation for my company.
Box info is:
Upc
0 44000 04545 6
Ex. Date
02AUG18 AH 215

I was disappointed and do not know if there
Was a problem in packaging or ?
Thought you should be aware of this flaw
In the batch.

20

Nabisco Stopped putting red plastics cheese scoopers in the RITZ crackers n' cheesy dip and are making me eat like an animal and I have a cheese stain on my favorite shirt because there are no red plastic cheese scoopers. SUCH A TRAGETY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

20

I am a 67 year old woman I ate your graham crackers most of those years they use to be delicious now I don't buy them anymore.They use to be of a dark color cracker now they look almost white with a terrible taste.What did you do to this great cracker from years ago...why change something that was so good and I know it's not only me..
Go back to the way you use to make them then I will buy again..thank you

80

Bought a bag of regular Oreos and opened them up, and found cookies missing. This is the first time this has happened and was disapointed.

20

My complaint is that the new format for Nabisco Premium Round Saltines is disappointing. I miss the square crackers....the new round crackers I have found that in my purchased box were at least 25% broken...and the fact that are it seems less than the volume than in the old 4 sleeve previously done packaging...which never broke down to the degree these round saltines did....I feel I just didn't get my moneys worth.... Disappointed customer.

20

Purchasing packaged peanut butter crackers 3 out of the box were not sealed and caused them to go stale. it is my breakfast at work. very dissappointed

20

Months of Saltines with many broken crackers, friends saying the same thing. This time I’m very cross, TWO boxes of Saltines with very over cooked crackers. Brown almost to the point of burnt. Saw on line another customer stating the same fact!
I tried calling phone number in NJ. HA, not the correct phone number.
So on my limited income I toss both boxes into the dumpster.
Perhaps making your products in Mexico is not a good idea.

20

I bought a box of your Ritz Crackers yesterday and when I got home I got a big surprise. Instead of 4 rolls of Ritz Crackers in the box there was only 3. You have cut the number of your rolls of crackers from 4 to 3 rolls and the price is the same. I have been buying Nabisco products for over 50 years. You should be ashamed of yourselves cheating consumers like this while making more money off this. I know my one complaint will not make a difference, but all of us Americans are sick and tired of getting the raw end of the deal out of big companies like you!!!!

20

My mother received regular Oreos instead of doublestuff in a package labeled doublestuf. The number of cookies in the package is aslo decreasing. This package has room for eight or nine more cookies. Other packages routinely have room for a minimum of six cookies to fit comfortably. Trying to lodge a complaint has been very difficult. I stumbled on this site by accident. The population here over 70 years of age wish to lodge a mass complaint (18 people in this club) in this email concerning the previously expressed complaints. They would also like to include that complaint that the current packaging of Nabisco cookie products reduces the number of cookies, and sometimes the size of the cookies, and makes much more waste in the garbage can.
Thank you for your time, and we look forward to your response.
Winnie and friends.

20

My mother is trying to lodge a complaint about receiving regular Oreos when the packaging states the Oreos are doublestuff. The website will not let her lodge a complaint, saying the best by date is not recognized. She, then, called the international number and so far has been on hold for over five minutes, and just hung up. I was able to send a complaint by finding a differently formatted site. Is this the new way to say that you do not receive complaints?

60

In the last 2-3 months I have had several boxes of RITZ crackers that appeared to be undercooked, very light in color and flaky beyond use.
My most recent purchase was on 2 occasions during Hurricane Harvey. We live in Tomball, Tx a community on North side of Houston. We have 2 grocer chainsthere, Kroger and HEB. Wednesday following the storm HEB was able to reopen. There was no bread and very little supply of crackers. I eat RITZ frequently. I purchased Ritz and was disappointed to find they were not up to par. today I purchased another box and they were terrible. I may have to switch to HEB version of crackers. They are not as good asRITZ can be but they are consistently bad.

20

Chips ahoy packaging is terrible. The cookies are always broken. Over half the package!!

20

My complaint is about the purchase I made of two 24 packs of the variety cookies I paid $16.99 for each, I was very upset some bags had nothing in them and some bags had little or nothing also a few bags were plenty of crumbs this purchase was for a sleepover for my grands on friday 9-1-17 which we end up barely makin out I would appreciate if this matter can be brought to the attention of the distribution manager, and with the kids and shopping I have misplaced the receipt. Please respond at your earliest convenience. Thank you Mrs.Rose 716-602-7700, 135 Kay Street Buffalo NY 14215 Thank you for your time.

20

We bought a box of Ritz Crackers which we love. We buy one every 2 weeks. The box was missing a sleeve of crackers. It was empty. Never happened before. Not sure what you could do for us. Receipt is gone.

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