Holiday Inn Complaints Continued... (Page 2)

They stole my jewelry in the location at Calle 60 Merida centro and nobody is been hold accountable for it, plus that place is awful dirty they don’t clean the floors are horrible

I used Expedia to make a reservations for two members of my team for Omaha, NE from November 13-17th. I chose Holiday Inn from the list of options because I believed you to be a reputable chain with good value and cleanliness. My associate, Jennifer Vogel, arrived at the airport earlier than the rest of us and called the property, Holiday Inn Omaha Downton - Waterpark, to ask about a shuttle. She was informed that there was one and that it would arrive before 1/2 hour. The shuttle arrived 1.5 hours later. When shown to her room, she saw that her sliding window opened up to a roof level maintenance area. She felt unsafe. She asked for a different room and was given one that smelled "horribly of smoke".
She was treated rudely by the front desk person. She asked to cancel her room and Rob Eidle's and was told that only Expedia could do that. She texted me at 1:43 to let me know that she was going to another hotel down the street. When I arrived at my Air BnB, I got more information from her and called the Holiday Inn Omaha Downtown-Waterpark at 5:06 PM. I explained the situation and tried to cancel the reservation for both Jennifer and Rob. I was told that I cannot cancel the reservation because Expedia needed to cancel. I was also told that they would not refund the full amount because they charge one night after 6:00 PM. I informed them that it was not 6:00 PM in Omaha. I spoke with four different persons trying to resolve this - Joseph and Cha in reservations, Ana in guest relations and John at IHG. I was given a reference number of 10414070153. I tried to contact Expedia, but if the itinerary is not upcoming, it is impossible to speak with a person. I started with the chat bot, but did not get a person. (I know now that if you persist, eventually you will get a human) While I realize that this is not your problem, the resolution is.

I "chatted" with someone at Expedia today who called the manager of the property who refuses to give any refund. The manager states that Jennifer stayed at his hotel for five nights which is a blatant lie. He also states that Rob is a no-show. However, Jennifer told the front desk that neither she nor Rob would be staying. I gave the reference number to Expedia from the Holiday Inn and the names of the persons that I spoke to and the manager is claiming that there is no record. Is this really how you do business? While I did not record my conversations, I do have information that I believe shows my statements are trustworthy. I realize that you may have a policy of not accepting cancellations from the person who actually made them because of the third party, but the process involved made it impossible to do so and all parties (except Expedia) were at least aware that no one was staying there. I am uploading both Jennifer Vogel's and Rob Eidle's receipts from the Hampton Inn & Suites, as well as a screenshots of the text conversations between us and screenshots of my call history which shows that I began trying to resolve this before 6:00 PM and that I tried for about an hour and a half.

I could not continue to work on the situation during our stay in Omaha as I had a packed schedule. When I got home, I had some business emergencies. However, it never occurred to me that a Holiday Inn manager would outright lie to Expedia or that your Guest Relations reference numbers don't really contain the facts of situation and therefore cannot be used to corroborate the conversation that one has with a guest relations staff member. Jennifer is currently at work, but she will look to see if she still has the card of the person with whom she spoke at the desk of the Holiday Inn Omaha Downtown - Waterpark. I am asking for a full refund of the $993.50 that I paid in good faith thinking that I would get decent service and a clean and safe room for my friends. I am shocked that a property manager of a Holiday Inn would behave in this manner. I believe that he is a common thief. Thank you very much.

Holiday Inn Express & Suites Lewisburg 222 Hunter Lane Lewisburg, WV 24901 We stayed at this hotel on October 19 & 20 with Scenic Excursions bus trips. This hotel is EXCELLENT. Very clean, well maintained, well stocked, organized & excellent people. The 2 people at the Front Desk area in the evenings are excellent. Their names are Maxx and Tyler. We couldn't ask for more helpful, nicer or kind people. They were great!! Always asking if we had enough hot water for tea. Made sure everything was stocked. We heard others on the bus also talking about how wonderful they are. PLEASE commend them on their excellent customer service. They could teach others about Customer Service.
Everyone was great there. Breakfast was excellent and items constantly refilled.
You are an excellent hotel and I hope all of your locations follow through like this one. Thank you so much for being a great place to stay.
Happy Holidays. Have a nice day.
PS. I am sorry for the delay in writing this. Some things have happened since we got home, but I did want to be sure these wonderful people were recognized for their excellent customer service.

Thank you.
Laurie Vail
1436 Losson Rd

Hotel is OVERRUN with roaches. Still finding them in my belongings after leaving hotel. I have videos of them that cannot be attached

When came in the room my son noticed blood stains and some other yellow stains on the bedsheet. When down to front desk to notify them and I was told to send an email to the front desk and it will be sent to the general manager, not sure if it dis reached hime
Or her or not? I am attaching couple of images too! Very bad experience.
I only stay at Holiday Inn but now I’m not sure anymore…

I am IHG Member and membership number is 483574112. I had been to UK trip along with my wife from 6th Nov to 20th Nov and booked Holiday Inn hotel at differet locations as I had a very good experience in the past and even in this trip except one hotel where it was really a very embrassing treatment and frustation with Hotel Reception team. For our quick references following are my Hotel reservation confirmation no - 49585036, 27273052, 41179782, 29440086, 28667186 and 22523796
Let's come to my complaint - I reported at the reception of Holiday Inn Express Bradford UKBD15LD on 10th Nov to Ms Jen Mcdonald around 10.15am along with my wife and said that we have a reservation and produced my reservation letter, Credit Card and Passport so that she can validate the document and take the payment and get my signature with other formalities done as I have arrived and have to go to the Office for urgent meeting so that when the room is ready my Wife can check in. She assured that all the formalities are completed and since I am an IHG member, it can be managed. She also metioned that since we are checking early, no rooms are ready now (later on I came to know that the hotel was having some room which could had been accomodated), but she will get the room available within next two hour once its ready. I asked my wife to stay in the Lobby for next two hours as the rooms are not ready and once the first room will be ready they will be accomodating you. She stayed there and called me around 12.30pm saying that the room is not allocated till now and when asked to Ms Zen, She told her to wait for some more time. Again I called my wife around 1.30pm to check whether she got the room or not, she intimated that she had not got the room. I asked to give her mobile to the receptionist Ms Zen but she refused to talk over the mobile. I asked to get the reception number where she was not coming to the phone but when my wife countered her, she spoke me over the hotel phone. When asked her for the reason of delay of the room, she mentioned that as per the hotel policy, the check out time is 3 pm and connot give the room before 3pm. Her way of communication was very blunt and seems that she was really not interested to give the room. I think she makes her opionion based on caste and creed. With long discussion, finally she did,t gave the room even till 3 pm. I wife was waiting in the lobby till then. Later on it was told to my wife by the other manager that your room cannot be allocated as the previous shift manager told her that the room was not allocated as the customer did't payed and refused to pay in the morning. I have a question to IHG team, do you think any customer who has shared his credit card number for autodebit while doing the reservation will refuse to pay even when he is with his wife on a trip. Holiday Inn is a very group and deals mostly with a Corporate customer, how come the reception team can think of this type of issue. I have to leave the office and meeting with half day leave so as to reach the hotel to give the payment. I reached hotel but by that time Ms Zen's working hour was over. He told be since I refused to pay, the room was not allocated which was a false allegation on a customer. This make me highly frustated and though never to use Holiday Inn ever. I ask the duty manager to get my payment charged and allocate the room. The payment was done without using my PHYSICAL card and hotel was allocated at 4pm (One hour date as per the time of 3pm). Post allocation of the room, I requested the duty manager Mr Taj for allowing me to check out at 2pm tomorrow (Gold Elite member have the option to check by 2pm by mutual agreement with the hotel team). During his processing, other lady at the reception Ms Tia started domitating the Duty Manager, not to extend beyond 11 am. When time and again reuesting the duty manage, Ms Tia always jumps inbetween before the duty manager says anything. Tia was not allowing the Duty Manager to speak and share his opinion. Seems that Tia was doing this intentially and have some instruction from Zen. Final after 20 mins of discussion, I was allowed to check out at 1pm for the next day.
The hanlding of the customer by Ms Zen and Ms Tia was very unprofessional and behavour of both with my wife was really frustrating. I expect IGH to take a strict action with such team member and provide proper training. Since my wife was in the lobby for allmost 6 hours, I expect strong action against these two members, get my hotel stay amount refunded to me with mental harrashment compensation from Holiday Inn. Next day during check out, the Duty Manager Mr Jay Cummings was updated and he assured that he is going to update to the Hotel General Manager Amber Sizer and she will be connecting on this BIG Misbehaviour from his team but its more than a week, I didn't received any response from the General Manager of the Hotel, hence putting up this compliant and expecting a proper resolution from IHG team.

We took our 4 children there and while the pool was amazing they offered NO BREAKFAST at all!!!! That is the main reason for choosing HOLIDAY INN. NEVER AGAIN……I expected this from a Quality Inn but not HOLIDAY INN. I worked there several years ago in housekeeping and this isn’t normal in the operation of things. This was in Swansea, IL by the way and we were there for my sons 10 th birthday. I DO EXPECT them to handle this.

I was checked into a room that was already occupied. When entering the new room the desk chair was placed next to the bed and you could see where someone had their feet proped up. My 2nd day my room was not cleaned, my 3rd day I can in after work to find my room door propped open with all my belongings in it and a bottle of medicine missing. I reported it to the front desk and received what felt like they were not concerned.

Why do you call your hotel pet friendly and charge extra when the following occurs:

1. No room on first floor, necessitating down a hall, down an elevator to take pet out often in middle of the night
2. No place on the grounds for a pet to pee/poop?

3. Carpeted flooring.

Just curious what the industry standards are?

On our recent stay at your inn in McCalla, Al we awoke to find that half of the power in our room was off and apparently had been for a large part of the night. Apparently our room was the only room affected at the time.
Two things about this:
1. My wife was using her oxygen generator and Trillogy ventilator and experienced mild distress when she woke.
2. Most distressing was that when I contacted the front desk, after asking my room number, I was told that this often happens and they would trip the breaker down stairs and have it back on shortly.

This is a relatively new hotel unit and the fact that there is a known problem with the electrical system that has not been addressed when we checked in with medical equipment now has me searching for another hotel in the area.

Fortunately my wife experienced only minor breathing problems. But someone with a more serious respiratory problem may not be as fortunate.

Please make sure that the management of this unit Is aware that this problem could have a more serious result in the future.
Since this electrical problem was known and not addressed will have me seeking another hotel in the future. I regret this since the rest of the hotel was very nice.
Thank you. I look forward to hearing that this will no longer be a problem.
Regards
S. J. Scannelly
6081 Frontier Lane
Nashville, Tn 37212

Hello
My name is Anthony Hamilton
In August I booked a room at the Holiday Inn in Makati,
I was opening up a new bank account and leaving a bank so to make the transaction easier I decided to prepay and I informed them that I would have another credit card for any charges while I was there ,
They sent me a form and the payment for the entire stay was paid.
Less than a week before the trip, we had a COVID exposure in our building at work which forced us to be on quarantine and thus miss the trip.
I knew I might lose some money from the reservation but not all.
I simply asked for a refund for the unused vacation, however they told me it was company policy to refund the card where the money was issued.
I called the bank who said we cant take money from an account that was closed.
I have gone back and forth the credit department at Holiday Inn Makati.
I am obviously not someone trying to scam Holiday Inn and I wish the account was not closed.
I do not know why they cant either issue me a check minus the cost to send it since they cant deposit the money to my new account.
It had been one of the places I enjoyed staying when my work sent me to Makati but I will say this experience has now lost my business with them forever.
Sincerely
Anthony Hamilton

Please have somebody call me 516-356-9061

Hi, we stayed at the Holiday Inn express in Worcester Massachusetts 10/28-10/29 we had two rooms, one for my husband and myself and one for my son. The bathroom sink in our room did not drain well and would pack up every time we used it. The first night was fine. It was a little warm there so we did not want the heat on in the room we put the AC on which worked fine. On our way out of the hotel Saturday morning we asked if our room could be cleaned and made up and they said yes. We returned to our room Saturday afternoon about 430, the bed was made, but we had no towels at all the garbage pails were filled. My husband did let the front desk know and the woman there was very nice and upset that this had happened. Also, while eating breakfast there Sunday morning, the TV that was on was very loud and the subject on the news was disturbing, I asked the woman working in the dining area if she could lower it, and she said no because she had to keep it turned up for the other people in the room to hear it, and she said she had been corrected once before by management that she could not change the channels because somebody else might not want another channel, I had just asked her to lower it. I’m just thinking maybe you should not have a TV on at all because of peoples different preferences. Thank you.

On October 20, 2022, I received a call from the front desk agent, Sasha. The call came in around 7:30 pm, and I was asked to provide a CC to hold the room because my card was declined. I was apologetic and told Sasha that my wife would call her in 15 minutes with a card for them to save our room. At around 8 pm, my wife called, and Sasha took the card and charged it. Sasha at no time mentioned that she was canceling our room. The drive for us is 5hrs and 45minutes, and we were visiting our son who goes to Bowdoin. When we arrived at 1 pm, there was an apparent flood at the hotel, and we could not check in. The fire department was there as well.
As you can imagine, we were highly disappointed and exhausted. We went out and had lunch with our son and took some scenery to give your hotel a chance to balance itself. Well, when we returned, we were informed by Sasha that we were checked out. How were we checked out if she called us last night, took our credit card information, and did not mention that she was canceling the room because we did not get there at a specific time? I had this room booked for October 20-23. As we tried to book this room again, the alarm went off twice more at about 9 pm. The customers were quite upset, as were we, and were told they were testing the sprinkler system. She said this without notifying the guests. What if there were an actual situation? Were the guests supposed to think it was a " sprinkler test "? We asked to speak to the manager, who Sasha mentioned was not there. She gave his name as Mr.Patel.
We wanted a refund, or the least they could do was give us the room for the date and rate I originally booked. Sasha could not fulfill that request and was charging us over the price I initially booked, so we reluctantly paid for one night out of sheer exhaustion. The next day we booked a room at Hotel 44 ( right next door to this hotel) at $100 less than what Sasha offered. We had a horrible experience with your hotel's service and management and will not be returning. It is a shame because we stayed with your hotel in August and plan on visiting Maine every other month. The fact that the manager could not extend a common courtesy was disgraceful. Unfortunately, you have lost a customer and a member. The hotel subject is Holiday Inn Express Freeport - Brunswick Area 450 U.S. Route 1Freeport, ME 04032 US, and my confirmation number for the dates in question is #41903781
Check On October 20, 2022, Check Out: October 23, 2022.
I urge corporate to speak to this hotel's management. And to be careful what they tell their guests regarding potential fire hazards because saying that a sprinkler test was being done without informing the guests can lead to detrimental outcomes if an actual situation had occurred at this hotel. Think lawsuits.

Why allow people to book a room online if you don’t allow locals to stay there? Complete bs. I want a refund and not in 10 business days. Today. The day you all took the money and didn’t get me a room. Oh and let’s not forget the owner having a idgaf attitude saying “it’s there money not mine” yeah def not ever booking here again.

I have a time share through Holiday Inn (Orange Lake). The payment that was meant for my credit card accidentally went to Holiday Inn’s Capital Management Company. I have been given the run around since August, to get my money back! They have repeatedly lied to me. I am filing a complaint with the state of Georgia and BBB. This is absolutely a shameful business practice.

Breakfast service. Terrible. Service. Didn't start till 7:30 but I was there. Just waiting drinking my coffee. Woman from back comes out and yells at me. There's no food till 7:30. They brought the food out at 7:25 and then continued to yell. Don't eat until 7:30. I won't be back

on september 18th of this year i was dealing with a situation where i felt i needed to get a room for the night. i was waiting for money to be deposited onto my netspend card from a friend. in the meanwhile i got online to priceline booking for a reservation. however plans changed and there were more urgent matters i had to address first so i once again got online and cancelled the reservation,assuming since i dd everything correctly in the time frame to cancel,my 114.41 would remain untouched. after all,,i never consented to the removal of my money. and so after cancelling,i shut diwn my chromebook and was transported to the hospital to seek treatment of injures substained from my abussive spouse. i was there for two days and upon returning to nicholasville and trying to fill the prescriptions written out to me,i discovered my card was minus the 114.41. when i called nesend customer servce i was told that holiday inn had indeed taken my money and charged me for a room i never stayed in. i went t speak with a staff member who then told me that i would have to get my refund from priceline since it was them who took it upon themselves to charge me for a room i wasnt aware of. over the past several days i have been frustrated wuth each person i had to explain this issue wth all over,only to be discnnected from the cnversation. now i was recently told that holiday inn denied the approval for my refund. i will not sit by and allow this insane action to take place. i want my 114.41 put back onto my netspend card becase neither prceline nor holiday inn had y permission or knowledge of taking my money to pay for a room that i cancelled and never stayed in. shortly i will be walking back to holiday inn to see if they are compentant enough to give me a response,as well as get their story straight as to who can resolve this. this is such crap and ridiculous to even think my money is yours to keep for doing nothing. ive already spoken to the bbb bureau and i will continue to keep on and on until the right thig is done. im fed up with the hassle and demand my money,now

We stayed in the St Albans branch on 02/09/22 as a family of 4, 2 adults and 2children when arrived the room was only prepared for 2 I asked the receptionist for help and they brought bedding and left us to make the bed ourselves, then we stayed at holiday inn Hammersmith on 03/09/22 the air conditioning dripped onto the carpet all night the room was very noisy above bar and smelled of cigarettes all night coming through the window also the receptionist told us the car park was maximum £20 when we parked at 18.10 the next day we took the car at 16.00 and was charged £40 this is not acceptable when we payed full room rates in both hotels I would appreciate a reply and some sort of compensation

I was staying at one of the locations in Frankenmuth,MI and one of the employees named Stephanie had a very bad attitude while speaking to my wife and daughter after they realized that we were given a different room from what we paid for and when they asked her to explain she then raised her voice at them. She would not let them get a refund and asked them to leave. She said there was nothing she could do considering that I wasn’t with them because I ended up being hospitalized before the trip.

My daughter left her white NASA sweatshirt in the romm. I called them 4 times to get it back. All I got was ma'am I don't do the laundry and no one called me back. Also I was charged a rate and when I checked they charged an extra $10 and told me they did not charge enough. I am very disappointed. We were there July 15-16. I

on the 24th june 2022, 19:10, i arrived with my group (i am the tour leader), 32 pax, to Holiday inn Gaya hotel in Porto, Portogal.
we were asked to pay the city tax upon arrivel and i asked to do it later, becouse we had a very long day. i was refused and told these are the regulations.
thats OK...but i asked to speek with the reception manager and i met a rude and yelling person, acting ugly and towering like i am criminal.
let me tell you in advance - my company will never againe use this hotel, and we bring each year more then 10 groups to portogal. i never met, in my proffesional life, such a rude and unproffesional person working as an hotel personal.
shame on you for having him as your employee.

1) room smell
2) hallways stairways smell
3) aC loud and inefficient
4) sink drains poorly
5) ran out of towels

we have been staying here for 6 weeks at 800$ a week. last weekend about 30 kids and their parents stayed here. a nightmare isnt enough of a word. Drunk parents in the parking lot till 3 am kids racing all over most of the night. been run out of the pool 4 days in row cause employees took it over. 2 days ago myself and another women wouldnt go in the pool cause the same employee and her husband/boyfriend were groping each other, her and her kids and family have taken over the pool for 4 days in row. now today pool is closed for her to have a private party. Im all for rewarding employees, but my God when your spending over 4000 a month and they just take over is crazy! Couldnt even sit out there in the shade!!! Also today a pickup with goats is parked in the front lot, goats are in cages. while the owners are relaxing in the airconditining, these goats are out there roasting in 103 heat index!!!! Do your employees care? Dont know cant find any!! They are all out by the pool at a private birthday party!! I have also had a man that i guess works at the front desk, sleeps more then anything, extremely rude a few times to me. They doing a lot of work on this hotel, he told me one day move your car or it will get damaged. you do have a handful of employees here are great and deserve a pay raise. we are now looking for another hotel to stay in cause our house wont be ready for another 4 weeks and I refuse to ay this place another 4000! Very unhappy customer

After I had checked out they let my daughter extend the stay on my card (she wasn’t even on my reservation), and then tried to run it for 10 extra days. I had called the front desk three times to let them know that no one was allowed to stay in my room after I had checked out and they forgot to pass on the information. There were $500 in damages to the room and they're still trying to make me pay for it.

Worst experience. Room was not clean and in a very dark deserted area of the hotel - when I asked the front desk to Change my room I was told they could not. The hotel could not accommodate me with a clean safe room and charged me to cancel my reservation. I addressed this with the Holiday In Corporate office and they did not assist with a refund. I asked to escalate the matter to management and was told the team
Leader does not take calls. Never in my life have I been treated so poorly by a hospitality company. extremely poor customer care

Booked The holiday inn at the pavilion in Myrtle Beach in February for May 23 through May 26. Specifically said we wanted the high-rise hotel oceanview and we were told we had the high rise hotel oceanview after we booked it. When we checked in we were told that they only have one oceanfront view room available and it was in the smaller hotel as if we didn’t book it three months before. We talked to other guests there and they booked their rooms a month before and they were in the high-rise hotel oceanview. The carpet in our room was disgusting we couldn’t walk on the carpet without shoes on because our socks or feet would turn black from walking on the carpet. The smoke detector chirped for three days and no one change the batteries. Because we were not in the high-rise part and we were on the first floor of the smaller building we had to listen to the loud motorcycles in the parking lot next to our room which would not have happened if we got the room we originally booked and told we had. I paid for something I did not receive I paid for something that was not afforded to me that I was told I had I expect a response to this complaint.

My husband recently stayed at the above hotel from 5/5/22 - 5/9/22. He was locked out of his room because of a broken lock that was supposed to be fixed the day before. He comes back to his room on 5/8/22 and can not get into his room. He waited out side his room from 9:15 pm to 11:00 pm until maintenance finally arrived to fix it. He then had to be relocated to another room, this is all after being exhausted and needing to get rest for his trip back to New Jersey from South Carolina. I am his wife and I spoke to a staff member that night, who claimed to have spoken to management about the situation and a refund of a $300.00 was suppose to be returned and that did not happen. I am beyond pissed and I need management to correct this unacceptable type of service.

I booked a room at the Holiday Inn Express in Twin Falls, Idaho several weeks in advance of my stay, of May 6, 2022. I reserved a room with 2 queens beds. When I arrived the room contained a king bed and a pull out cot. My friend agreed to take the cot and said she was miserable all night due to springs poking her. Would you explain why my initial reservation was changed without my knowledge or permission? Thank you, Donna L. Corless

We booked a night for a layover in Dallas at the Holiday Inn express 4550 West John Carpenter Freeway Irving Texas. After getting our background we called for a shuttle and was told it would be 15-20 min after waiting 40 minutes I called again to be told it would be another 10 min the shuttle arrived 20 min after that phone call and an hour from my first phone call. Once we arrived the staff we called the front desk to get our coffee maker fixed or a kettle for hot water as we had not eaten and needed hot water for the mr noodles, staff said they would call right back and 20 minutes later they called back with no solution, rudely telling us they were busy dealing with other customers. We have stayed at many Holiday Inns in Canada but I guarantee we will not be staying at another Holiday Inn.

It is so sad I have to give a bad review because my stay and staff were pleasant. However I work for the Government and we must have receipts to be reimbursed, and I have never had an issue with obtaining a receipt after a stay at an hotel, However I have now been trying to obtain the receipt for about 3weeks with no resolve! This particular hotel is currently closed for renovations and customer service has NO clue how to assist during the closure of the hotel. Apparently because the reservation was made with no email attached the hotel is the only source that can add it to have the receipt emailed to me. I have asked and escalated this matter 4 times for an alternate solution to assist, and everyone is so dumbfounded on what to do its really amazing. It is BEYOND ridiculous at how a chain this BIG has no work arounds in place for something as small as a receipt request! VERY UNPROFESSIONAL! I have also made the request for our regional booking agency to NOT book us with IHG any longer its to much hassle literally over nothing, I would hate to see how they would respond to an urgent matter...

My adult granddaughter was embarrassed and belittle by an employee in front of multiple other guests this morning over her lack of having shoes on., she was making a cup of coffee was told it was a health code violation to be out of her room without shoes on .. proceeded to tell (yell)her a second time as she was going to set her cup down and go get them embarrassed she went back to our room he stood at the top of the hall watching her til she got to our room.

I was charged for a night I didn’t stay, talked to Vanessa at and she said it was my fault.
Made a reservation when your company sent me a email for a special 105.00 night reservation number 26691343 for March 12, 2022, got to the hotel at 7035 Western Drive Indianapolis, In and lady at the front desk said the reservation was cancelled.
Made another reservation and paid $180.83.
Just got my bank statement and I was charged $123.73 and looking into this further I found out that charge was for March 5, I didn’t make that reservation.
In conclusion I was charged $123.73 and I am going to loose that money and I didn’t stay there, not fair. Somehow human error or computer error has caused this.
All I know is I walked into the hotel and the lady behind the counter said this reservation has been canceled.

Dear Sir/Madam
My husband and myself and friends stayed at The Holiday Inn, Coventry M6 Jct 2 on Saturday 19th March 2022; we were given room 323 when we arrived, about 1.30/2.00pm.

We were relaxing in our room, and there was a terrible smell, a very strong chlorinated smell, it made me feel very sick, dizzy and a little disoriented. A member of staff knocked on our door, around 4.30 and told us that we were being evacuated as there was an incident on the 1st floor. There were several firemen milling around and we were told to move quickly and leave and go to reception.

We packed as quickly as possible and went to reception where we were allocated room 201. We went and unpacked and within about 30 minutes a fireman knocked on our door and told us that we must keep the window open for ventilation. At this point I wanted to leave the hotel and return home, but both my husband and myself had had an alcoholic drink at the bar so we’re unable to drive.

We had no choice but to stay and prepared to go out and eat. Later that evening, arriving back in the room and preparing to sleep, we realised that there was an awful noise outside our room, like a generator. We had been told to keep the window open so that’s all we could hear. Sleep was impossible, it was a permanent noise and I have attempted to attach a video so you can hear how loud it was, but have been unable to do that but I have kept it so hopefully I can attach it to an email address if you can provide me with one.

We had no sleep, we do not feel that it was our fault that we had to move rooms initially and when we asked at reception for another room we were told that there was no where else and that we had to put up with the noise.

We paid for a bed to sleep in that we were unable to do, I am requesting a refund of £71.20 that we paid. Thank you.
Kind regards
Petra Wilson

Upon arrival on Friday 3/4/2022, I was pleasantly surprised when I walked into the lobby because it smelled so clean. I was greeted so kindly by the man at the front desk. Checked into my room and was happy with it. My first inconvenience was I had trouble with the room key deactivating twice on Friday. Saturday morning we left for the day. When we came back to the room, the garbage was emptied, but that was the only thing that was done to our room. We never got our used towels picked up OR replaced. We went to the front desk and got towels ourself. The cleaning service is part of what we pay for so were expecting clean towels. Sunday we were gone for the day. When we arrived back at the hotel, our room key would not work again getting into the side door from the outside parking lot so we went around to the lobby to get it fixed again!! Christa at the front desk said, "Well that happens all the time." Like it was no big deal. Not impressed with Christa at all. When we got back to our room, we found our room door was OPEN for anyone to come in. That is SO NOT OK!!!! We called the front desk, and again Christa was NO HELP AT ALL!! We asked for a manager and were told by her that there wouldn't be a manager here until Wednesday, today is Sunday, March 6,2022. With many hotels to chose from, we stayed here thinking the Holiday Inn is a reputable hotel. I would hope that this complaint is something that IHG would take serious.

Good afternoon,

I am trying to reach out to as many IHG contacts as possible asking for help, I have sent multiple emails to the manager at this location and has not heard back I have reached out to the location directly spoke to a young man first asking if Norma was still the manager and he confirmed she was so then I explained I needed to speak with her about some concerns we had with our stay and she hadn't returned emails but I he could check forna back that was left in my room, he put me on hold for about 10 minutes then someone picked up phone a hung it up, so I called back he answered again and told me he couldn't find it then a women took the phone from him and said "what it your problem" so I explained about the back that was left, explained about how the room connected to ours that I booked for our daughter who arrived before me with my Granddaughters had been smoked out in, someone had chilled in the beed and had crumbs all over the bed she hung the phone up on me, so I call back again and get same women I continue to explain to her the bed my son slept in felt like it was going to break and AC kept breaking all through the night. By the time I checked in I could still smell the heavy pot smell coming from that room and couldn't believe they would check a family with kids in that room. Then brought up my missing bag that has all my Olaplex shampoos, gucci bloom perfume, kora face cream and all kinds of other items I haven't unpacked from our recent 2 week trip to Disney world and Universal studios during the holidays she then told me they only hold things for so long after the stay and then toss them when they dont hear from anyone, I reminded her I have been contacting by email the Manager Norma by email and click she hung up on me again!!! I'm not stupid they didn't throw this bag away with expensive products in it! I called back multiple times but now they would answer and hang up over and over. Still nothing from Norma at all, called today and asked to speak with her was told she was available and when the girl realized it was me again she hung up.
I would really like to collect my items, I would think every employee at that location needs a drug test to see who is smoking out in these rooms, some quality control needs to happen at this location aswell as some customer service skills. We have many gymnastics meets coming up in that area I have allready shared our experience with this hotel and I am going to keep going. I honestly can not believe we have been treated this way what so ever.

Sincerely,
Heather Riedlecker

Last weekend we had to travel out of town for a competition and reserved a room at Holiday Inn Airport West Palm Beach. Myself and my two small children checked in very late at night. When we went up to the room my kids complained about the room smelling very bad. The room reeked of marijuana. The girl at the front desk Alexandria was extremely rude. I was told someone would come check out the room and no one ever did. Being completely exhausted that night we fell asleep. Again, in the morning the room smelled so bad we could not tolerate it anymore. Again I complained to the front desk girl and she said she knew it smelled and that she would document it. She also encouraged me to contact the assistant general manager Christine. I have left over 5 messages without a return call. When I called the hotel and again spoke to the extremely unprofessional Supervisor, Alexandria, she hung up on me. I have never had such a bad experience and I cant believe they would put me in that room knowing I was checking in with two small kids. I can be reached at if someone wants to call and make it right otherwise, I probably wont ever in my life stay at a Holiday Inn.

Sincerely,
Michelle Ehret

After being locked out my room due to a door jam I had nowhere to stay my belongings were on the inside locked away due to this locked door I called the front there was nothing they could do about until days later I live 2hrs away I was called late yesterday afternoon to come pick up belongings I wasn’t able to make it So I came the very next morning which was very inconvenient for me but I made it happened. When I arrived no one was at the front desk so I was frustrated I walked around looking for
The hotel clerk 10 mins later I walked into a linen closet and found him folding towels Wow
So if anyone comes in they will not be greeted because all employees are in the back So I began to explain to him that I was coming to grab my belongings and he said you can’t get anything until you sign this paper I told him I wasn’t aware of any charges due to the circumstances and the other party was being charged for the damages So how am I responsible because your door got jammed my card was charged for each night that I wasn’t even allowed to use the room and also
I was charged for the door I do understand things happen but for this employee to call
Me all kind of names because I wanted my belongings and run off with my belongings and I had to chase him down Im
In disbelief and can’t understand how he could treat a customer this way very rude and disappointed be careful who you hire I own a business and I would never fight with my customers

We checked in on 10/5/21 thru 10/18/21

We went to our room and the TV was not in working order. I called the desk and they moved us to room #139 Handicap room.
When we entered there was a strong musty smell but we were so tired we decided just to stay and deal with it. We went to take
a shower and there wasn't any soap. I called and asked and they said I would need to come down to get it. I stood in line for about
5 minutes and watched 3 other customers request soap as well. The shower curtain didn't reach the floor so when we would take a
shower it would flood the floor & we had to use towels to clean it up. Consequently, we were always out of towels and had to go to
the front desk constantly to get towels. I told the front desk our problem that it was flooding and soaking the carpet entrance of the
room. They said they would relay the problem to the manager and I would hear back. Consequently, we never heard back in regard to our
complaint every day of the same growing problem After 13 days of soaking the carpet and the awful smell growing we checked out of
our room to go to another hotel. When we checked out I informed the clerk once again of the problem and she said "Oh, I will be sure
to close the room off so it can be repaired. That was no help to us since we lived in squishy stinking carpet, no towels, and only housekeeping
2 times with a 13 day stay. I was visiting my home town in Solana Beach where I was brought up for 65 years because my Mom passed
away in October. This was very stressful and our stay at the Holiday Inn Express Carlsbad made everything worse. It has taken me this long to complain because of my Mom's passing. I at least expected the General Manager to compensate us and make things right, but that never happened and it was obvious to me that they could care less just as long as my credit card was approved for payment. Hopefully you will make this right for us.

Please please call me I need answers and help the manager keyur did very bad things to my account and took money from other accounts as.well I have all papers.to prove.he.messed with my credit card I have texts with everything please call

Hello, to whom it may concern after booking a week long stay at Holiday Inn Express located at 3101 Dallas Parkway, Plano, Tx 75093 and only staying two of those nights I was so rudely awoken to a hotel manager banging on my door telling me that my room smelled of marijuana and that I had thirty minutes to remove all of my belongings and leave the premises. That room reeked of that God awful smell when I first arrived and so did the whole hall in fact the ONLY reason I did not ask to move rooms is because I am disabled, have lupus, and I am on dialysis because my first kidney transplant failed I mean I literally have a catheter that goes directly to my heart and hangs out of my chest. I would have happily asked to move rooms if I had the energy to move all of my belongings AGAIN it was hard enough the first time getting them all the way up to the third floor. I told this manager it was absolutely not me and she continued to say that it absolutely had to have been me because that is how my kind are as I asked what she meant by that she said you Mexicans! Then told me I had to leave or she was going to call the cops on me! I cannot believe how rude, absurd, and disrespectful this manager was to me! On top of all this craziness the manager is refusing to refund my remaining four days, I live off of disability and cannot afford to just lose $400. Something has to be done Holiday Inn can not allow it's managers to behave this way. I need a refund and to be compensated for the unnecessary amount of emotional stress this has caused me. If you cannot help me please get me in touch with someone who can. 

I tried to make a reservation to Mt. Kisco Holiday Inn and will be able to stay 2 nights for the astounding price of $445.00. After making the reservation, I was redirected to a salesman that offered a 4 day 3 night stay in 12 different resorts with no other requirements. When I hesitated, the salesman offered to extend the time I could use this offer to two years and several free comps. The price of $199.00 was to be refunded. We talked about different areas, and I mentioned that Scottsdale AZ was a nice spot, but would let them know. The salesman was to email me the details and a credit card receipt. He said there were no "seminars" that we had to attend.

Nothing was ever received and I called several times. I was told there were indeed seminars and it had to used within one year - not two. Then we kept getting congratulatory emails about going to Scottsdale, which we had never asked for specifically.

I cancelled the charge with the credit card company and googled the HICV - Holiday Inn Club Vacation plans. The BBB has so many complaints about this operation that I called the HICV people back and insisted on a refund, but they said I had to send an email. I did, but nothing has been heard, and no credit has been received.

We are keeping the exorbitant costly reservation at Mt. Kisco because there seems to be nothing else available at this late date, but you should know that we are now limiting stays at any Holiday Inn. I don't like being led into scams that are perpetuated by what I think are reputable businesses. Your redirection while making this reservation was not appropriate.

We stayed at the Holiday Inn in Heber City Utah on October 3 and 4 and left a day early on the 5th. When we arrived on the morning of the 3rd I commented to the lady at the desk that there was loads of "large dog" poop in the grass between the front door and the handicapped spot where we parked. Someone had even stepped in it and tracked onto the sidewalk. She had no response. The next day at the end of the day I mentioned it to a different lady and got no response. At the end of the day of the 4th I ran into the manager and mentioned it to her and she said they were aware of it but were to busy to pick it up. Maybe I am different than most management these days, but I would have put my stuff down if I were her and gone out and picked it up myself. Because of registering three complaints and no one caring we decided to leave the next morning, a day early.
We have stayed at Holiday Inn hotels for 45 years and have never been greeted with the "I don't care attitude before". We will not stay there again but will go to the Best Western across the street.

the manager is unresponsive to my questions. Also came into our room without being asked. When asked why he was in our room he kept nodding as if it were his fault.

I am in Charleston SC on a business trip with 2 of my employees. The conference we are attending is within walking distance. (It was booked and we weren't able to get rooms there) I booked and paid for 3 king rooms, 1 adult each for 4 nights. I figured Holiday Inn is a good hotel chain and the location was perfect so why not.
On the first night, one of my coworkers stated she had killed several roaches in her room. When she called the front desk she was told "oh, my apologies".
Night 2- The same coworker was sleeping and the fire alarm in her room went off. She got up thinking there was a fire, walked down 8 flights of stairs, went to the front desk and told the lady what is happening in her room. Your worker told her that they were on a circuit and aware of the problem as they had to move another guest earlier that evening. They never moved her to another room, just told her there was nothing to worry about and told her she could go back to bed.
The next morning when she told us about her night, we looked in our rooms and found that my other coworker doesn't even have a smoke detector in her room. There are just wires hanging out of the wall where it used to be. Is this not a safety hazard?? Do you think the Fire Marshal would be ok with this and allow you to stay open??
Night 3 - I now have become the roach killer in my room. These bugs are crawling up the walls!!! So here I sit in my room trying to relax, however still on bug patrol, and out of nowhere this horribly loud noise is coming from the room next to mine. I am located right next to the mechanic/sprinkler room just off the lobby. It sounds like there is a airplane jet engine about to come through my wall. I just left my room and walked to the front desk. When I asked what the noise was, I am told that it is the DRYER. I told him that it is so loud in my room that I can't even hear my TV. Again I get.... "my apologies" It's 9:30 pm. I have to be up early.... how long does this run??
Night 4 to be determined. I don't know if I can stick it out here one more night. Shame.... I spent a lot of money for the 3 of us to stay here for this experience.

I would like to suggest that you send someone to this location to check things out. This place needs closed and major repairs need done. There are buckets and pails sitting in the lobby and breakfast area where water is coming through the ceiling. The bathroom off the lobby is gross. There has not been toilet paper for 2 days, there is a huge hair ball on the floor and a woman's fingernail laying on the floor now for 2 days... I think it's the front desk gals as she was missing one. I'm positive this has not been cleaned in quite some time!
This place is truly giving the "Holiday Inn" brand a horrible name!
I have NEVER stayed in a place like this!! And I never will again.

I would appreciate a response to this please. 937-681-2088

Incident at Holiday Inn Express – Charlestown, WV
Manager on staff: Kaysi M.
General Manager: Jason Butt
Date of incident: 9/18/2021
Person injured: Nancy Rifkin
Time of incident: 6:15pm (approx.)

On 9/18/2021 my wife and I checked into the Holiday Inn Express – Charlestown, WV (Rm. 1090) at approximately 5:00pm. Initially we had intended to stay just the one night but, after looking at the room, and the property, we decided to extend the stay for two nights.
My wife and I returned to our room, got changed into our bathing suits so we could take advantage of their outdoor pool. We spent approximately 45 minutes to an hour in the pool before returning to the room to shower for dinner. My wife got in the shower at approximately 6:05pm; at approximately 6:15 I heard a large crash and my wife called out to me. I ran to the bathroom to find my wife on the floor by the toilet, wincing in pain and shaken. I looked at the water in the bathtub and it was approximately 4” from the top of the tub (my wife was NOT taking a bath). I immediately reached down to pull open the drain and the entire stopper pulled out in my hands. The water began to drain and my wife told me to replace the stopper before the water completely drained so the maintenance staff could survey the situation. She began to cry and I helped her to her feet and tried to calm her. I helped her to a chair and asked her if she wanted to go to the emergency room. She was concerned about the expense this would incur due to being out of state and out of network; she just wanted to go home.
I went to the front desk to report the accident and inform the manager (Kaysi) that we would be checking out. She informed me that the emergency room was very close if we decided to go.
I returned to the room and convinced my wife to go to the emergency room just to be safe.
I returned to the front desk and told Kaysi that we were going to the emergency room. If we find that she is just shaken /scared and it’s nothing serious, we might stay for the two nights but, we wouldn’t know until we hear from the doctor. Kaysi told me that she would be able to comp our stay if we decide to check out that night.
My wife and I arrived at the emergency room at 6:45pm (approx.) and she was brought in to see the doctor around 7:15pm. X-rays were taken and the doctor pressed around to see where she was injured.
At approximately 8:10pm I was called to sit with my wife. *(Kaysi called me just as I was walking in to the building to inform me that she had written up an incident report that she’d need me to sign when we returned.) I asked Kaysi to send the maintenance staff to the room while we were out to address the toilet and any other issue related to the drain.
The nurse gave her a prescription pain killer at 8:25-ish. It wasn’t until close to 9:30pm that the doctor came in to give us the results of the x-ray. He said he could not see a break but, that didn’t mean there wasn’t one. He said a rib could have a hairline break but, not show in an x-ray. He recommended we start pain killers (Naproxen or Motrin) and, depending upon my wife’s pain tolerance, we should head home so she can see her family practitioner.
It is now 9:30pm (approx.) and neither of us had eaten dinner so we found a local restaurant that was open late. By the time we finished dinner and got back to the hotel it was close to 11:00pm. I helped my wife to bed and went to the front desk to review / sign the incident report. I needed to make one correction to the incident report; on the second page Kaysi had checked that medical treatment was not required. I disagreed and my wife most certainly did require medical attention as evidenced by the lengthy visit to the emergency room.
I told Kaysi that we’d be checking out and leaving in the morning; I recall her telling me that she had intended to comp the stay due to the incident. I thanked her for her understanding and went to the room. I saw that the toilet had been straightened out but the drain we the same as before we left. Kaysi told me that the toilet was temporarily fixed; would work for the evening but, a more permanent repair would be needed after we had checked out.
*I have come to find that, technically, we should have been moved to another room due to the fact that the problem area that had contributed to the accident (tub drain stopper) had not been addressed and could create a problem again if not for us; any future guest.
Needless to say, we both had a restless night and got up early so we could start our long drive home to NJ as soon as possible. We were packed and loaded by 8:00am so I went to the front desk to hand in our key cards and get a copy of the incident report.
The desk agent (Mateo) retrieved a copy of the incident report for me as well as a copy of the receipt. Expecting to see a charge of zero dollars I saw a charge of $248.59 on the invoice. I questioned Mateo about this as I was under the impression that Kaysi was going to forgive any charges due to the inconvenience and injury my wife and I experienced. Mateo was unaware of any comp agreement and he had no note from Kaysi to that effect. I told him I would call Kaysi when she got in to work later in the day.
I called Kaysi at 3:15pm (9/19/2021) and asked her if we had been charged for the night’s stay. She told me we had been charged. I told her that I thought she had told me she would be comping our stay and she told me that she charged us for the one night and would have given us a $20.00 discount for the second night (which we didn’t use).
I told her that I didn’t see why we were being charged anything since we spent 90% of our time there in the emergency room due to an injury my wife incurred due to a faulty drain in the tub. She didn’t offer to provide a refund so I told her I would be taking this issue up with my credit card company and I would be filing a dispute.
On Monday evening (9/20/2021) my wife visited our family physician to be checked out following our trip. After looking over her injuries and doing a thorough check, he had put her on a medical leave until October 7, 2021 if she has healed sufficiently to be able to perform her job 100%.
So, not only did the lack of maintenance on the tub drain cause my wife to spend an evening in the emergency room, have bruised soft tissue / ribs, a severely bruised arm, and a shortened birthday getaway. We will now be faced with a bill for a visit to the emergency room, a bill for a visit to our family doctor and lost revenue due to being placed on medical leave.
I also find it upsetting that, after having to leave a message with IHG’s customer care line on 9/20/21, I have yet to receive a return call from anyone regarding this incident.

*9/22/2021: Called Customer Care and spoke to a representative (Kale) to start a case regarding this incident. Case number – 10496390713.
*9/23/2021: Received a call from Jason Butt (GM of the facility). Right from the start I felt it was being handled unprofessionally as I could tell Jason had me on speaker phone and had not announced that fact to me. I asked that he take me off of speaker phone, which he did.
He told me that he had received my case regarding this incident and, since I had already contacted my credit card to file a dispute, he said that he was going to close the case and not dispute my claim. I would be getting a refund for the one night and not charged for the second night (which we didn’t stay for). He went on to say that the issue with us being charged was just a matter of miscommunication at which point I assured him that it was NOT a case of miscommunication. I spoke to Mateo (agent on when we checked out) and later in the day I contacted Kaysi (manager on duty when we checked in) and they both confirmed that we were being charged for the one night.
Throughout the conversation Jason interrupted me on numerous occasions (something who has ever been through management training should know not to do when you have an upset customer in front of you or on the phone). He also seemed to have a slight attitude which angered me as well.
I expressed my disappointment in how this incident had been handled from a local and corporate level. His only comment was that he would not be disputing my claim and I would be getting a refund.
I reminded him that, in addition to the insult of being charged for the one night stay (which we were being reimbursed for but, only after I disputed the charge with my credit card company), we will be faced with the expense of a trip to the emergency room, a follow up visit with our local family physician when we got home. The physician put my wife on a 2 week medical leave because she is unable to perform her job in her current condition so we will also be faced with lost revenue as a result of this incident.
There was never an offer to cover the emergency room expense, no offer of even a voucher for a free night in a Holiday Inn Express of our choice; I hardly even got an apology from him about this happening to my wife at his facility.
To say that we are disappointed in the whole outcome of this would be a vast understatement.

I checked in at the Holiday Inn in Nashville Tennessee on 4th Street. We requested a room with 2 queen beds and a pull out couch. When we got to the room it did not have a pull out sofa. I went back to the desk and the gentleman said “you requested a room with a view”. I told the gentleman we did not request a room with a view and he said “well that’s what it says you requested”. Then he changed to room to have a pull out sofa bed. We went to the new room and it was dirty - sheets all over the floor. I went back down and asked that he put us back in the original room and he said no that he was going to give us a room with a pull out couch. Then he said the couch is not a pull out bed. It just pulls out. I said we needed a pull out bed and he said none of the rooms have that. However he still I sit later on changing the room and gave us yet another room. When we went to that room it was a connecting room. We went back down and requested that we be cancelled and he said they would charge us. I explained that the situation was not our fault and we had stayed in holiday inns our entire trip without issue until now. He still said they would charge us. There was no apology or asking what could be done like maybe putting us in a holiday inn express. He was rude and unhelpful. He acted quite annoyed. I have had very good experiences prior to this . It is unfortunate as I do not even want to stay in Nashville now.

Corey was new and I understand but he was so slow and took 30 minutes to check in and missed a lot of the things he should ask for. I had to leave because my husband was in icu at Scott and white, my daughter stayed until morning. I had a wreak going home and someone stole my purse with my credit card and Id. I canceled my cards when I got home, but the one there actually went through. I called back to get a copy of drivers license but he never sent it to me and I called again the manger said she to had contact him to do it which is ridiculous! I told her I was going to report to corporate. I don’t want to get anyone in trouble but when someone is in dire need this really heartless.

We requested a pet-friendly room at the Murphysboro Holiday Inn Express tonight at 8 pm. We were told that since this hotel was brand new (open one week ago) they were not accepting pets. And we were told to drive 15 miles down the road to the Holiday Imm Express in Carbondale.

I thought ALL Holiday Inn and Holiday Inn Express locations were pet friendly. When did your policy change?