AAMCO Complaints Continued... (Page 1)72+ reviews added so far. Upset? Call AAMCO corporate: 1-800-GO-AAMCO
Here I am AGAIN making ANOTHER COMPLAINT about my, experiences with AAMCO. Last week I spoke with Aaron at 796 Hampton Rd, McDonough, GA 30253., in reference to my 2014 Ford Fusion, transmission issues. I called State Farm to tow my car to the location stated above on Thursday, November 1, 2018. On Friday, November 2, 2018, I contacted Aaron and asked how soon does he think that my car will be fixed. At the moment he stated that he has to wait and see what Silver Rock says. I was under the impression that he had already contacted Silver Rock. I called Silver Rock that my car has warranty with and a representative stated that no one from AAMCO has called about my car. So I let that slide just to give them time to contact Silver Rock. I contacted Silver Rock on Monday, November 5, 2018, late in the afternoon and again a representative stated that still no one from AAMCO has contacted them. I then called and spoke with Aaron at AAMCO and he stated that my car was ready. I was very surprised at this. On Tuesday, November 6, 2018, my husband picked up my car and stated to me that the car is still performing the same way it did when it was towed to AAMCO. My husband and I went back to the location and my husband asked Aaron did he or anyone test drove the car before making the decision that my car was fix? Aaron clearly stated….No. we were livid!! Then Aaron noticed that our car had a spare and stated to my husband that the issue could be because to the spare. This is a load of bull**** if I ever heard of one. My car has been at AAMCO for the third time and this is the best that Aaron could come up with, my spare tire? My car was having issues L-O-N-G before a spare was placed on to my car. He dare he blame it on the tire. It’s not PROFESSIONAL and it’s certainly NOT ACCEPTABLE. I have missed a few days of work and my son who is autistic was not able to go to therapy for speech and occupational therapy. I have to use my personal vehicle for work and GOD forbids if I break down while enroute to one of my jobs or taking my son to therapy and my car breaks down, I will not have the money to have it towed. State Farm charges us if the destination is more than five miles away from where the car needs to be towed. I can NOT miss any more time away from work, my son can NOT miss any more appointments for therapy because of the negligence of one company. I want and demand an apology from Aaron and anyone who “supposedly” fixed my car. Aaron should rent me a vehicle because now I have to take a chance and drive my car to work, pick up my son afterwards in hopes of us making it home safely without my car breaking down. Not only that, Aaron or AAMCO should rent me a vehicle so that my son and I will not be inconvenienced. I don’t believe in social media but dammit I’m going to sign up and post this story for the world to see if I don’t get any compensation for AAMCO’s (Aaron) incompetence. I am very livid and I want to speak to the CEO and or the President of this company…NOW!!
Wife vehicle lost all transmission fluid while driving home from her mother's house a few miles away. Called ammco, said they would do a diagnostic on transmission , let me know what the problem was, an would not make any repairs unless authorize by me,had vehicle towed to ammco, received a call from them stating that the problem was not that bad. They needed my permission to run the diagnostic and it would cost $189.00 and 50.00 dollars to put 5 quarts of transmission fluid. Well what I was told by a mechanic that there is no machine that can tell you what,s wrong with your transmission.what I believe happen, they put five quarts of fluid in, drove it around the block , check to see if the oil leak out , call me tell me I need a new transmission are a rebuilt one. New one cost $5700.00, rebuilt $4700.00. Ammco scams the public. It cost me $285.00 for nothing. What a rip off. Don,t bring your vehicle to ammco.
We took our 2003 Dodge Ram into our Vallejo Branch for transmission problems in October 2017. I paid 3900.00 for a rebuild, 2500 on an Aamco credit card and 1300 in cash. They told me that I had warranty until spring of 2019 and that my paperwork was in my glove box. 5 months later in March of 2018 I returned with the same issues. They told me that I still owed 1300 for my truck and I told her that it was paid in full. First of all if I owed money they would not have released my truck to me. Come to find out that location had changed ownership and talking with new ownership it was very possible that the previous owners had pocketed my cash. When they evaluated my truck they told me that my transmission needed to be rebuilt again and that the transmission fluid was burnt. How does that happen in 5 months? June 6, 2018 I took it back to Aamco because I had fluid leaking. They informed me that the transmission had to be rebuilt yet again. This was the 3rd time in less then a year. Now here it is September...3 months later and my transmission is acting up again. I take it back to Aamco...this being the 4th time now to basically tell them I want a brand new transmission put in it. She said that my warranty was good until October 19, 2018. I get a phone call from her saying that my warranty has expired do to mileage. She told me back in March that the warranty was 12 month 12,000 miles from original date of installation which was in October. Should the warranty start over when the ownership changed which would be March? Now they are saying if we want them to fix it it's going to be another 2,000.00. This is poor customer service.
My transmission was replaced at Aamco in Orange Park Florida. Immediatley after transmission was replaced my car would not start a the time. I took it back to Aamco. I was told they had to put in on a machine for $100. I just paid for a new transferred. I didn't have the money to put in machine. I am 66 years old on a fixed income. Today is lunch at school for grandparents. Such a horrible disappointment. My car won't start. I haven't had the money to take it back to Aamco. Honestly, I don't trust them anymore. They work on my car and it starts to malfunction immediately after they worked on it. It has been 6 long months of car not starting and no money to get it worked on. Aamco should have fixed my car. I just paid them almost $3000. Nope, we can't help you unless you pay us more money. I will never recommend Aamco to anyone. In fact I will post it on public social media how I was treated by Aamco. So unfair to treat an elder einan like this.
I took my 2009 Tahoe Hybrid to Aamco located at 1180 North Highway 67, Florissant Missouri, to have it repaired. while waiting for the warranty company to make up their mind about paying for the repairs Mike showed me the motor explaining to me about the parts and what the inspector would be looking for. Mike then made a statement "I will bang some stuff up if necessary, in order to get them to pay for the repairs, he went on about how he dislike warranty company's and how they played him. I talked with Mike a few days later, and he expressed his disappointment of the warranty company not wanting to pay $4600 for a motor, they offered to pay $4000 for it. Mike initially held up progress, trying to get the warranty company to pay more for the same motor. I spoke with him several days later, and I asked him what was the difference in the motor and he answered "nothing" , so he finally agreed up on accepting the warranty company motor, but complained about no being able to get a bonus, he stated that I might have to pay that balance from the motor that he was trying to get for $4600. when I picked up my vehicle yesterday 8/7/18, it made a clicking sound when I started it up, then I noticed this flashing service light, when I got to the service station to get gas, I noticed that my rear driver side door wouldn't unlock, last night 8/7/18 on my way home from work I noticed that it was making a sound that I cannot put into words, and it stated hesitating to pull off when I accelerate from a stop, which is something that it was doing right before it broke-down. I spoke to Mike this morning when I dropped off my vehicle, explaining to him what was going on and showing him as I went from one point to the next. When I asked him to come out to the car so that I can show him these things of concern, he and one of his mechanics came out, but when I asked him to get into the car, his mechanic went back in the shop, Mike started cussing me, claiming that I was being ruled, I turn and explained to him that, first and foremost, I was being as polite as possible, and I asked him not to customers at me, because I didn't come to him in that manner. Like I expressed to him, I just want my vehicle back in good shape, meaning that I want the motor running properly, and those little things that was working properly when I dropped it off restored to their operating state.
I am James Owens: I own Diamond Cut Building Maintenance
I took my vehicle to one of your Franchised locations in Pennsauken, NJ owned by Kash Gill.
I spoke to a front counter manager Reuben who had me leave my vehicle for inspection. After a few days he calls me saying i needed a band rebuild
Rueben explained the price would be approx. 1800.00 for a band rebuild he would have to completely take transmission out to ensure this service.
Once he took out if i chose to not have service done it would be approx. 900.00 to reinstall old transmission. After a few days again I go to shop and he informs me they couldn't do a band rebuild a gear was bad and would have to do a complete rebuild for 3900.00. At this point what could I do?
I paid 1970.46 . and financed the balance. I literally had the truck 5 days 200 miles and the transmission was worse than when I initially brought it in to you When i took it back I informed them that there was a noise in the final drive most likely from the bearing apparently they didnt cgange which is part of a rebuild.. It has now been 2 weeks I have spent absorbent amounts on rental fees which is hurting my bottom line. I have called a messaged Kash Gill, No response. All I keep getting is they are working on rebuilding it and fired the other tech from Rueben. I want to be compensated for my inconvenience. Poor service and even worse customer service is unexceptionable. Please explain how initial service was 5 days and to fix your poor work takes over 12 days.? I would exspect to hear from someone today regarding this matter. Regards James Owens 856 404 4338
I had an alternator replaced on my car and when I got my car back I noticed the front passenger side splash guard was missing. I have tried repeatedly to get my car fixed but the manager of this Aamco is giving me the run around and has been blowing me off for 3 weeks now.His last excuse was that the part has come in but he's too busy to put it on my car.
South Hill, Washington
(253) 256-1363 ...Danny
VERY PISSED OFF. HAD MY TRANS. DONE LITTLE OVER A YEAR AGO TOOK IT BACK RIGHT. AWAY TOLD THEM SOMETHING WAS WRONG TOOK IT TO AZ. AAMCO OUT HERE SAID SOMETHING ALL IS GOOD. BUT YET TODAY ON MY WAY HOME FROM. WORK IT WENT OUT. I DO NEED A CALL BACK A.S.A.P.
Took my truck to AAMC thinking there were the expert been, obviously not spend $1,700 on my transmission and still having the same problem telling me I have to spend $1,500 to go deeper into it not too happy with that they also damaged one of my tires and rim and claim that it wasn't them would not recommend no one to go there and I will never bring my car's to ammco again
I called a store to set an appointment for a free ac check that is offered on the website.I took my vehicle in for a simple inspect,this turned into a charge of 167.00 for recharging my system which was not authorized.He didn't find any problem but insisted keeping my car overnight to do a leak check that he charged over 100.00 without my written authorization.Then he threatened to take it back out and I wouldn't have to pay.I want a refundNow!!!!!He is not robbing me under your company name and getting away with it.I have heard from a customer relation woman in PA saying she was forwarding my issue to the store manager ,he hasn't attempted to contact me in response to this.
Yes I need to talk to someone about my automobile it got damaged after it was put in the shop to have the transmission fixed and I cannot afford to fix the damage and I feel it's the responsibility of the shop that worked on my transmission if someone can help me I would appreciate it very much if you could get back in contact with me I think with your help it can get resolved much easier and faster and me trying to talk to the shop because they are saying it's not their fault but it was in their possession
My Name is Lawrence Jackson and I am making this complaint on behalf of my daughter, Nastassia Jackson, she took her 2009 Audi A3 to an AAMCO franchise in Canoga Park, California, namely, Roltan Group; 21430 Ingomar Street, Canoga Park, CA 91304. She had her vehicle towed to the shop for repairs and diagnostic testing. The results of the visual inspection and computer diagnosis revealed the following results; AUTHORIZATION: BY: CHRIS S. DATE: 1/2812018 TIME: 3:38:03 PM FROM: NASTASIA VERIFICATION; VEHICLE TOWED IN.
OUR EXTERNAL CHECKS AND TESTS REVEALED: BATTERY LOW AND ELECTRICAL NOT WORKING PROPERLY WHEN ENGINE WAS FINALLY STARTED IT WAS A ROUGH IDLE AND CHOKED OUT, ALSO ODOMETER WAS NOT WORKING: RECOMMEND COMPRESSION TEST. THERE ARE CHECK ENGINE LIGHTS: P0121 - SYSTEM LEANI3#1, P2270 - INTAKE AIR LEAK P0016 - CRANKSHAFT POSITION SENSOR ENGINE SPEED INCORRECT P0300 - RANDOM MISFIRE, P0303 - MISFIRE CYLINDER #3. P0304 - MISFIRE CYLINDER #4, P0302 MISFIRE CYLINDER #2, P0301 - MISFIRE CYLINDER #1, P0506 - IDLE AIR CONTROL RPM LOWER THAN EXPECTED. P0507 - IDLE AIR CONTROL RPM HIGHER THAN EXPECTED. ADDITIONAL FINDINGS OIL LEVEL WAS VERY LOW, ENGINE OVER HEATED CAUSING A LEAK IN CYLINDER #3 AND THE TIMING CHAIN JUMPED RESULTING IN DAMAGE TO THE TIMING CHAIN COVER AND SEVERAL
VALVES.. DIAGNOSTIC FINDINGS. CONT.: THERE IS ALSO A AIR/OIL LEAK COMING
As a result of the diagnostic results the alleged to have performed the following repairs
1 NEW HEAD GASKET SET 199.00
1 NEW OIL SEPARATOR ASSEMBLY 378.00
1 NEW TIMING CHAIN 279.00
1 NEW OUTER TIMING CHAIN RAIL 76.00
1 NEW OUT TIMING GUIDE 24.00
1 NEW LOWER OUTER TIMING GUIDE 45.00
1 NEW CAMSHAFT POSITION SENSOR 62.00
4 NEW FUEL INJECTOR SEAL 48.00
1 RECONDITIONED LABOR - CYLINDER HEAD / VALVE HEAD ASSEMBLY 750.00
4 LABOR 500.00
1 NEW UPPER HEATER HOSE 98.00
1 NEW COOLANT PIPE CONNECTOR 83.00
1 NEW COOLANT - FILLED TO FACTORY SPECIFICATIONS 45.00
" NO CHARGE FOR LABOR
1 NEW FILTER 18.00
1 NEW MOTOR OIL - FILLED TO FACTORY SPECIFICATIONS 49.00
NO CHARGE FOR LABOR
4 NEW SPARK PLUG 60.00
1 NEW MASS AIR FLOW SENSOR ASSEMBLY 249.00
· NO CHARGE INSTALLATION
1 PCV BREATHER HOSE 90.00
1 NEW REAR MAIN CRANKSHAFT SEAL 88.86
9.4 LABOR 1175,00
1 ONE-TIME CUSTOMER PRICE ACCOMMODATION -630,00
DUE TO OVERHEATING THIS IS A REPAIR FIRST THEN •
RECHECK MULTI STEP SERVICE RECOMMENDATION;
The total repair cost amounted to $3,814.51
After the repairs were made the vehicle continued to overheat so she took the vehicle back to AAMCO on three (3) different occasions for them to solve the problem but they dropped the ball each time. She was told by Chris, the shop foreman, that it was normal after an engine repair for the coolant floods level to decrease and it just needs toping off; which is totally absurd? They didn't fix the problem in the first place. The last visit she made to the shop, she was preparing to move for California back to Arkansas and she wanted AAMCO to check out the vehicle and assure that the vehicle was road worthy and safe to make the trip from California to Arkansas, the vehicle was left overnight, and AAMCO assured her that the vehicle; was absolutely road worthy and safe to make the long trip? Well, but her car turned out not to be road worthy or safe the mechanic was an absolute lie the vehicle overheated again and broke down about 120 miles outside Los Angels in a desert town call Barstow, California.
I had to rent a Uhaul truck and tow dolly to get her home. The repairs came with a warranty but when she took the vehicle to AAMCO here in Jacksonville, Arkansas, they refused to honor the warranty because they didn't do the original repairs. She was under the impression that the warranty would be honored at any AAMCO shop nationwide wide. After lengthy conversations with the AAMCVO shop owner Jeff< in California and Marty, the AAMCO the owner in Jacksonville, Arkansas with no revolution I am penning this complaint with the hope that someone in this organization will have the integrity to step up and do the right thing and warranty repair the vehicle correctly or refund the repair cost in total.
I pray that someone will contact me regarding this matter. Attached find a copy of the repair bill.
Went to AAMCO in Lancaster ca
Engine lite on had to get smog check.told after initial repair NOW manifold needed fix. Brought repair from $300 to now $750.00 upon leaving engine lite on. Took to smog still won't clear. BEWARE SNAP LOAN CONYRACT ILLEGAL they sign your name ,terms and will.take money from.bank without you knowing
This started on 3/29/18when I brought my 2012 Dodge Ram to the place I bought it from to diagnose a light skip to the motor. The problem was identified as cylinder number 3 was dead and was determined that it was cam and lifter failure. Unfortunately the shop didn't do any internal motor work. So the hunt was on to find a reputable shop that would work with Cars protection plus my insurance but didn't find anyone in my area. So I called Cars protection plus and after going back and forth and threatening the Attorney General they finally gave me an affiliate
that would work with Cars protection plus. The company was Aamco total car care on 404 E Washington st. in N. Attleboro Ma. I called the same day 4/2/18 and talked to Scott the service manager and he assured me that they did internal motor work and was pretty sure they work with Cars protection plus but wasn't sure and would call me back in a bit. He called me back and told me that they are an affiliate and they honor Cars protection plus. So brought my truck in.three days later Scott called saying that a claim has been open with Cars protection plus . Per instructions of Cars protection plus they would have to tear it down to point of failure and that my dealers diagnosis was 7.5 hours labor to bring it to point of failure according to All Data labor guide. I agreed as I was responsible for the teardown according to Cars protection plus. About 5 days later Scott called and confirmed that the cam and lifters were damaged as diagnosis along with timing chain and gears. So between Scott and Dan at Cars protection plus they decided it was not cost affective to repair the motor and wanting to put a used motor, unacceptable the used motor would have the same known issue with the Dodge motors that's why I wanted it repaired. So a couple of days go by and I didn't hear from Scott so I happen to be near Aamco so I dropped by told them who I was and asked for Scott the service manager and the guy told me that Scott was fired , he's a fucking asshole for blowing smoke up my ass. So I really didn't care why he was fired that that was between them. We talked more about options and his only solution was a rebuilt motor for right around 9000 dollars, unacceptable especially when insurance was only covering 3600. So I said I had to think about it and left. On my way by my truck I notice that it was not locked and hood was open so I decided to look at the motor, to my surprise I found that the truck had been push out of the building and sat in the three inches of rain we had last week and the motor was full of water and the piston cylinders were rusted. Motor ruined. On top of everything else the motor was not torn down per Scott's estimate and Still made me pay the 7.5 hours at the sum of 814.00 according to Dodge They doubled the time it should of been for what They did. They put the truck out assuming I was going to put a motor in a truck that needed 600 dollars worth of parts and 2200 to 3000 in labor the average cost at a Dodge dealer. So as the story started with a 25000 dollar truck that had a light skip to the motor to having it towed out of the shop for neglect and needing a motor. Thank you Aamco
This letter has and will be sent to all including, the Attorney General Ma. Attorney General US, BBB, consumers affair, Ripoff report, FTC, Facebook and whoever will listen and wherever I can leave a review, I will not go away
I had Warren Floe that work on my truck before but he got suttdown by the court of the state of Washington and he messed up my truck and held it way to lone want my money back in for what he did it me William A faiman
I had the unfortunate pleasure of taking my car to your location at 2001 S Cicero Ave. three times this month. Only to not have my problem fixed with my car. My check engine light is still on. And I have failed my emissions test. Now I’m going to incur tickets because I can’t reregister my vehicle. I would like to please talk to someone in person. 773/664/2789. Thank you for your time.
Well I took my car in because the clutch went out they towed it down there and told me they would let me know the problem by Friday so I called Friday and he told me a list of things that were wrong with the total price out of my league. So the rep told me to sleep on over the week end and call Monday to give them what I wanted them to do so I call and they tell me they already put clutch and clutch plate in and I never ortherised them to do so and now he said to me either bring my pink slip down or 750 bucks I'm like what this is wrong WTF is wrong with the world.
My name was used for an engine repair at 1027 gun hill rd, bx, ny on Oct 13, 2016. It has been sent to collection agency. The service was not done for me on my car. Name on top does not match owner's name Linda Leone. Address is wrong. Took six weeks to get paper which was not even signed. How do I get this off collection off my credit reports
I toke my 2005 jeep liberty to AAMCO at 3596 Winchester cove Memphis, tn. 38115 on 02/26/2016 left for service & repairs. john call says truck ready for pick up 03/04/2016 I pick it up. Upon driving my truck was reducing speed with sound I called AAMCO next day to inform them of problem they pick back up from my home on 03/07/2016. Got called back couple days later john stated that the torque converter aamco put in was bad. Went back 03/18/2016 for the second time to pick up jeep and there was locking, gears not changing properly, upon driving feels if something is loose & raddling. I've called international customer service number for AAMCO at 1-800-523-0401 everyday from 03/22/2016 up till 03/28/2016 never get anyone.
I had an awful experience at one of the AAMCO stores- the one located in Lisle, IL. I needed just a diagnosis and they asked me to leave the car with them, the whole day. They were suppose to call me when is done- never happened, so, before their closing time, I went back with my husband and asked what's going on (Jan 15th, around 4pm-4:30pm if they have cameras). I needed the car for next day, to go to work. The car was still outside, looked like they never worked on it.
Extremely relaxed and rude, the "boss" told me that's a very delicate matter and they need time- "may be a day, may be two, may be there....who knows??". When I asked why didn't he told me that from the very beginning, he yelled at us to "get the F out of here, mo*F***rs"!!! another employee came and start yelling at us- so we left. It is UNBELIEVABLE how rude they are and they should be hold responsible for this. I feel emotionally abused by those people and somebody should be held responsible for the terrible customer service from AAMCO. Where is the corporate complaint line when you need it?
My husband and I took our blue Chevy Truck to the AAMCO Transmissions and Auto Repair shop on 1117 Lancaster Ave, Reading Pa 19607 about 3 weeks ago. The problem with the truck was that it wasn't going into gear and staying in park or reverse. Long story short James I think his name was quoted us a price of about 2500.00 for a new transmission etc. When I dropped my husband off to pick the truck up the final price was almost 2900.00. Once he got the truck back on the road it was not driving well at all. Something was leaking and the emergency brake lights were staying on.
My husband knows what he is talking about when t comes to cars or trucks. The leak was coming from the manifold holding the transmission. James told my husband to drop the truck back off and he would take a look at it. Once he took a look at it he claims it is our responsibility since it is so rusty and old. Here is my complaint against AAMCO. Why did we not get a phone call about this added expense when he switched out the transmission?? We just got done paying almost 2900.00 and now we have to come up with more. If he would have told us this once he seen the problem maybe we could have worked something out.
Have feedback for AAMCO?
Thanks for your feedback!
Sorry. Please try again later!