William D Allred-Samsung-1696433760
We purchased a washer/dryer combo with pedestals on 9/13. Our FIRST delivery was 9/19. The washer was installed with not problems. The dryer and both pedestals were badly damaged. Our SECOND delivery date was 9/25. Only one pedestal was on thevthe truck and both it AND the dryer were badly damaged. Our THIRD delivery date was 9/28. I was told by samsung that it would be a white glove delivery. I called the evening before and was told that hith pedestals and the dryer were on the truck. Only one pedestal was on the truck. When asked the driver said I don't know, made a phone call and simply left with the pedestal. The evening before our FOURTH delivery I called and verified that 1. The dryer and both pedestals were on the truck and 2 it was their "white glove" delivery. Again there was only one pedestal and a DAMAGED dryer on the truck. The pedestal was installed on the washer. When I called I was told that both pedestals were delivered. Then I was told Oops! Samsung will have to call you about your delivery. When they finally called I was told 10/10 was our new delivery date. I told them that that was unacceptable and I was hung up on. I called back and asked to speak to a manager and was again told I would be called back. On 10/4
I called back and asked to speak to a manager. I was told that the only other date was the 9th BUT I can call Home Depot and see if they could squeeze me in on another delivery. I called Home Depot, they said no that they would not have the unit if they had earlier date. You, Home Depot are blaming the shipping co, the shipping co is blaming Samsung and Samsung is blaming Home Depot. I have been lied to and given the run around to many times to count. I have kept my cool until today when I lost it.
I only have half of my orders and it has been almost 4 weeks and will be at least 5 deliveries.
Sent from my Galaxy
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