Todd Mouck-Quality Inn-1713546818

Hello, My name is Todd Mouck and I would like to report a case of Fraud. I was charged and paid for the same room twice. I live in Brockville and wanted to stay at a hotel in Kingston with an indoor pool for my birthday Feb 18th and 19th. My Brother and his girlfriend came from SmithsFalls and got their own room to join me. I googled the number for Expedia and called them and booked a room at the Quality Inn and Conference center Kingston Central on 33 Benson street in Kingston on February 13 at around 10:40 am. They took my information, card number, address. When they realized I lived in Canada, after giving my address, they said my bill would show up as $165 USD but converted to CAD would be $240 I thought they said. Also, they would send me an email in a couple mins to authorize my payment. While I was on the phone with them, they said to scroll down to the bottom and click I acknowledge. They said I'd get a confirmation email with all the details about the room from them in 45 min or less. I waited till around 2pm and still hadn't got anything so I called them back. They said sorry but their system is slow today but I should get it soon. But nothing came, so I called again maybe around 4pm. He said he'd mentioned our system is down. I replied that no, you had said your system is slow. So I asked when's the latest I should get a confirmation email. He said by 9pm. In between all this, I noticed that the email from them said Journey Views. That was worrying to me so I checked the BBB to see if they had registered with them or had any complaints. They didn't so I took that as a good sign. Then I looked up their company which said they are a booking company and seemed legit. I also called the fraud department for my credit card and they said there is a charge pending for $227.00 from Journey Views. They also looked them up and thought they seemed legit as well. I kept checking my CCard and wasn't charged until after I got the booking number and details about the room from them and Expedia about 6 pm. I thought I was all set. On the day of, I went to the Mandarin Restaurant at the mall. I called the Hotel and said I have a room booked for today and could I get an early check in if possible. They said they would call around 1:30 and let me know if I could get in then, which they did, and I went. When I got there I said I had a room booked. In hindsight at this point I found it quite strange that they never asked me for my confirmation number. Instead they gave me the price for the 2 days which was $313.00. I said that was not correct and then showed them the emails. They didn't know anything about it. So I said I need a min, and went to sit down. After that a different woman came out and I showed her the emails too, and she said the same thing. She said there was nothing she could do about it. So I went ahead with the room. If I canceled, I'd have to pay for it anyway. None of the three times I spoke with them at the hotel that day, asked me for my confirmation number which I found strange when I said I had a booking. When checking out, the guy working the desk asked how my stay was and I told him my story. He didn't say anything but, "oh". I asked for the manager's name and he spelled Kebede and I asked if that was correct. He said yes and gave me his business card. I asked him his name, he spelled Robel. I sent an email to the email address on the card on Feb 22nd and that email came back with "address not found". I found another email address for the hotel and sent one, but It said "I won't be back till Jan 8th " and to contact another person, which I did. I also sent Journey Views an email the same day with no response from either so far. What I am wondering now after the fact is how they knew at the hotel I was booked for 2 days as that's what they gave me the price for? The staff at the Hotel seemed so disinterested in my problem, and yet charged me for 2 days, and gave me emails that didn't work. Who is fraudulent here? Journey Views, or the hotel? And wouldn't Expedia be interested in Knowing if someone is fraudulently working for their site. What I would like is to have my money back from one or the other because I paid twice. I have a disability "memory" so I prefer to communicate via email if possible as I lose my train of thought sometimes while talking or recalling things. Feel free to ask any questions and or if you require my number. Thanks The Quality Inn and the Comfort Inn share the same address I believe, indoor pool and the front desk. When I was calling around, the person answered, "didn't I just talk to you?" I can forward all the emails from Journey Views, Expedia, upon request. Also the ones I tried to send them and The Quality Inn. Phone #s Expedia/Journey Davon Reese Employee Id 101506 Direct x506 Quality Inn FYI this email is going to Expedia, Quality Inn, Comfort Inn and The Police. I look forward to a timely response. If this gets sent to the wrong department. Please forward to the proper department B Todd Mouck