thomas robert butler jr-Walmart-1697853461

I had been using walmart grocery delivery service for over a year. I began to be missing items from deliveries and it is difficult to report missing items at once. on 10/17/2023 I had 6 items missing from a 16 items grocery home delivery. This was it for me so I did something about it. I found the main store number of the Houston East Frwy local walmart. I had to really argue with the person who answer the main number to get connected to the manager of the online grocery delivery service. Finally I got to speak to the manager who said she had been at walmart about one year to date. We had a very long conversation and me being an auditor I asked her questions about quality control over the order filling and delivery system. She said she had no written instructions of how to practice quality control over her system she was responsible for and that she was aware that many customers had missing items from their orders. We discussed the cause could be employee theft and/or theft from Spark delivery service drivers. I asked whether there was security practices in place at her store to guard against employee theft and whether she took it upon herself to check on the Spark drivers. She said no and that there was no security at her walmart. I told her that I was going to write a letter to the CEO or walmart and recommend some that the online grocery delivery system be audited and that the corporate auditors should come up with some recommendations for improvement. This is because "shrinkage" is really hurting walmart's bottom line however at present they are content to write it off a "business expense" and will not make changes to security or quality control especially in the new online grocery delivery service that has not been operational except for just a few years due to covid. I now really question whether or not I will continue to use walmart online grocery delivery service and the worst thing for their bottom line is going to be losing many dissatisfied customers.