Thomas Carr & Kym Carr-Qatar Airways-1709221003

We have contacted Indigo to discuss this issue for compensation purposes and after a process speaking with their helpline and Customer Services are advised “QATAR AIRWAYS ARE THE MARKETING COMPANY RESPONSIBLE FOR THIS EVENT” We request you resolve this issue asap Thomas Carr & Kym Carr - Airline Reference V37WWD E-TKT 15731097506744/ 15731097506724 Flight Delay 24 February 2024, time 21:50 from Mumbai to Doha (QR 4791 (IndiGo 6E1341)) - Flight delayed for 3 hours which led to missed connecting flight to London Heathrow scheduled for 25 February 2024 at 01:50 QR11 DOH to London Heathrow which I turn led to flying to LHR via Istanbul with waiting time at Doha and Istanbul, we finally arrived at London Heathrow 10 hours after original schedule return to London!! Further information which is also not acceptable On arrival at Doha airport we were met by staff from IndiGo (Green Jackets) who informed us that our transfer to QR11 was cancelled due to the aircraft having departed Doha airport to London Heathrow - We were placed in a waiting area to await further instruction of alternative flight arrangements. Our original boarding cards were eventually taken from us and informed new passes would be delivered with new flight details to take us to London Heathrow airport. - We waited for approximately 2 hours with no information on alternative flights. NO MEAL VOUCHER OR DRINKS INCLUDING WATER WERE OFFERED AND WE WERE TO REMAIN IN THE HOLDING AREA !! My wife and I decided to search for a Qatar Airlines representative (we had already( received notification from Qatar Airlines on our alternative flights via the airlines app) We were eventually (3 hours after arrival) allowed to visit the Qatar Airlines (Red Jackets) desk where we explained what had happened. After another 20 minutes we were provided with alternative flight tickets which would transfer us from Doha to Istanbul and then onto London Heathrow Terminal 5. The representative suddenly became aware of the tight timeline to receive boarding passes and make the check in in time. We were never offered or provided with any refreshments, neither water or meal !!