Stacey M Taylor-Wyndham Hotels-1695655115

As a new property owner who recently ventured into the world of timeshares, I feel compelled to share my unsettling experience. Initially, my encounter with the timeshare company was relatively positive; it did take a considerable amount of time to reach an agreement, but the customer service was commendable, and the sales tactics remained polite and patient throughout. However, my enthusiasm quickly waned when I realized that I had unwittingly purchased two travel tours as part of a marketing package. To my dismay, I discovered that I could not obtain a refund for the second tour if I proceeded with the timeshare purchase. The combined cost of these marketing packages amounted to just under $500, which appeared to be a reasonable deal at the time. When the moment arrived to schedule my second tour, I contemplated canceling but was informed that while cancellation was an option, a refund would not be granted. I decided to make the most of it, seizing the opportunity to explore a new facility in Manhattan, accompanied by my children. Little did I know that this decision would lead to an utterly disconcerting experience. During my tour at the Mid-Town 45 property in Manhattan, I was paired with a sales representative named Cherine, who exhibited an overly aggressive and intimidating sales approach. From the moment we sat down, it was as if she presumed that we were committed buyers, and she failed to genuinely listen to or comprehend our reservations. Repeatedly, I expressed my reluctance to have my credit checked, only to be assured that it was a mere formality—a soft credit inquiry required solely to verify the equity available on my existing points. Cherine spoke rapidly, tossed numbers around haphazardly, and, most egregiously, attempted to make us feel inadequate unless we immediately purchased additional points, emphasizing the VIP status of the resort and implying that the favorable terms we had previously received were contingent on our willingness to buy more on the spot. In fact, she audaciously remarked, "your credit is good, why do you care?" My credit matters precisely because I care, and I even disclosed that I had recently frozen my Experian account due to fraudulent activity (with plans to address the other credit bureaus later). Cherine dismissively brushed off this concern, insisting that it was only a soft inquiry. To my astonishment, what she repeatedly represented as a soft inquiry turned out to be a hard inquiry, adversely impacting my credit report. Feeling increasingly distressed during the encounter, I requested to be excused at one point. However, Cherine and her manager, Adekoya, informed me that leaving the tour prematurely would obligate us to pay for the entire stay at the New Yorker hotel rather than the discounted package I had purchased. With my children as witnesses, I took a deep breath and remained seated, unable to make eye contact with Cherine. What should have been an enjoyable timeshare experience over our first five months had devolved into a deeply disheartening and revolting ordeal. Subsequently, I contested the hard inquiry, which was promptly rejected, as I had submitted an online form. I can understand the reasons for the rejection, but the entire situation has left me profoundly disheartened. I had considered the possibility of purchasing more points in the future, but Cherine's excessively aggressive tactics have extinguished that prospect. Now, as I attempt to contact the company to address these concerns, I find myself at an impasse. I am left wondering about the rights and avenues for consumer resolution that should protect individuals in such situations.