Spencer Bachus-Home Depot-1699670943

Trash. Utter Trash. If Home Depot won't help you fix the issue then file a chargeback with your credit card company. Just a preface but I just wanted to make it clear that I never write reviews good or bad unless it is written to help someone but this was REALLY BAD. I spent $4800 for a brand new top of the line Washer and Dryer including installation. The installation guys arrived and started working on removing my interior garage door to complete the install. 45 minutes into the installation, one of the install guys came running into my home shrieking "OPEN THE WINDOWS, OPEN THE WINDOWS! WE FORGOT TO TURN OFF THE GAS!!" Me, panicking ran through the house opening all of the windows. We exited the home and waited for 20 minutes. We entered back into my home once the threat of death passed and I brushed it off. Mistakes happen and since I did not get blown up, I got over it and just wanted my brand new washer and dryer installed. 30 minutes later one of the installers came in and said "Ok, we are heading out!" I got up to say thank you and goodbye and ask how it went. The installer immediately got shifty and informed me that they broke my hot/cold water valve (with no apology) and that I would need to call a plumber to fix it. I was not sure if I understood fully and asked "Wait, so are the washer and dryer not installed?" The installer replied "Well, the washer is not but you might be able to use the dryer if it works without the steam function." I told him that this was not ok and that they needed to stay and fix it. I paid for installation and they could not just leave me in the water like this. I then noticed that the garage door that had to remove was not only damaged but also barely on the hinges! The door looked like they were trying to hammer something but just kept hitting the door instead. The bolt that drops down through the hinges was sticking 6 inches out and to an angle. I asked what that was about and at this point the installer got defensive and told me that they had to go and for me to call Home Depot and that they would sort it out. I was immensely pissed and called Home Depot. Not counting the times they transferred me to the third party company they utilized for the delivery/installs whom told me that all that they could do was file a claim for me IF THE DELIVERY TRUCK HAD HIT MY HOUSE!? I had to wonder how often that happens but phoned the Home Depot customer service line again. The front line agent was extremely empathetic and told me that while she could not get anyone else out there to fix it that she would be giving me a 10% discount off the entire order. I felt that this was a decently nice gesture and accepted. I was put on hold and after a few minutes she returned telling me that the system would only let her give $150 back off my $4,800 order and that I would have to go not to my local Home Depot but one two cities over where I would need to hunt down a manager and hopefully he would take the time to get me a $150 giftcard even though I had purchased everything from HomeDepot.com. I told the agent that this absolutely would not be happening and that I would call back once I had the damages repaired and the appliances actually installed. On 11/10/23 I called back to inform them that my entire hot and cold water valve that their install guys had broken had to be replaced which was a $565 dollar cost me and that the damage of the interior door and destroyed hinges (which I am still waiting to get repaired) was going to cost me $210 if they could salvage the actual door itself. The front line agent I spoke to was very kind and offered me a $900 "egit?" which was explained to me as some kind of gift card to use at Home Depot. I accepted and the kind woman asked me to hold please. She transferred me to someone else who told me that the person I had just spoke to was wrong and that I would need to file an insurance claim which was "a sort of trial that could take up 60 days or so." Absolutely seething with rage at this point, I informed her that I was not interested and instead that I would be filing a chargeback for the entire purchase as A) They did install the appliances as promised but B) They actually damaged my home (garage door and water valves) and left me to sort out the mess leaving me without a washer and dryer for nearly two weeks. Not only did Home Depot not fulfill their side of the agreement but they were terrible on the customer service side offering empty apologies and conflicting information. I wasted nearly 7 hours of my life on hold with Home Depot trying to work this out and they just wanted frustrate me enough for me to go away. So today I contacted my credit card issuer and filed a chargeback. I have all the documentation behind me and while I am powerless to make Home Depot take accountability and make this right, my bank certainly will be able to. DO NOT USE HOME DEPOT FOR ANYTHING!! They used to be great but this... Just wow. I have never experienced anything like this before