Sheri Amsel-AAA-1700075157

I did not get my automatic renewal this year because I had replaced my credit card and did not remember the AAA renewal was on that card. I never got a reminder or notice that automatic renewal did not go through. NOTHING. Fast forward two months when my transmission blew and I discovered that my coverage had lapsed. They charged me $25 for same day renewal and use (so $141), PLUS charged me by the mile for bringing my car to the dealer. I have been a member for 30 years and expect better customer service than this. I should have gotten a notice that my AAA renewal had not gone through. We need an alternative organization with more loyalty to long time users and better customer service. I am so disappointed in AAA.