Ruena Victorino-Home Depot-1700573606

Dear Sir, My mother, 87 years old, had wood laminate floor installed due to her hardship with her walker on the carpet. We had installed, however, one year later, the floor in several areas have separated and we are afraid the my mother’s walker would cause her to fall with her walker. The areas are in her hallways and she, off course, is always walking through there. The store is in Lihue, Kauai. An inspector from Home Depot came and said, yes, the flooring is defective. We have been working with home depot their managers and so far, no phone returns or emails. They are always out on vacation, or in meetings. They said she will give has ten cases, but we would have to pay for the install. However, My mother’s point is if was done right, the separation should not be an issue in the first place. Now Home Depot expects my mother to pay more, after paying thousands of dollars. Please help my mother. Please respond to this email or cause to discuss. Thank you. Ruena Victorino Install: Leonora Acoba 3630 Makoa Street Hanapepe, Hi 96716 Contact: My sister: Linda Inouye