Rita-McDonalds-1694976685
This McDonalds has machines that take your order in the store. The machine was having issues with the order and would not complete the credit card payment. So I had to wait and talk to a person behind the counter. She did not smile, was rude - not happy to see me as a customer, and she got the order wrong. This is the 3rd time my order has been wrong, the other two times I was in the drive-thru and got home to find my order was filled incorrectly. McDonalds is becoming too costly because they are not filling the orders correctly and people are having to go back if they want want they ordered and paid for.
This time, I checked my sandwich before leaving and it was wrong, so I had to wait again to get the right sandwich. Another woman standing next to me was also a little upset because of the same non-customer service given. I see this McDonalds is trying to go out of business, otherwise they would take customer service seriously. I mentioned to the lady that maybe if she smiled while serving, it may be nicer? She was not interested.
So if you have had a similar experience at this McDonalds, say something. You cannot effect change if you do nothing. We should not have to pay for poor customer service and for something less than what you paid for.
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