Richard Jones-Amazon-1695419646

Customer service was called to resolve an issue and I was repeatedly hung up on by customer service when they could not and did not want to resolve my issue or even give me direction on how to resolve the issue. I've been a operations manager for Sysco corp, a store manager for Walmart and owned two businesses so i understand customer service and retail operation at every level. I have never been treated with such disdain and disrespect as with Amazons customer service regarding this issue. I've been a prime member and have purchased 1,000s of dollars of product over the years and have never seen such disrespect in my entire career. The representative who could barley speak clear English said she was the highest supervisor I could speak to (as kids where heard running around in the background). When I asked for her name so I could file a complaint or find a way to resolve my issue she said it was Cindy and would not give me her last name even though the first thing she, and all reps, ask was my full name. She had all my personal information in front of her, but her last name she refused to give me or assist me further. After she hung up on me I called back to customer service twice and I was calm and tried to explain again with the utmost civility and I was hung up on twice more. This should be no way to speak to a customer and Amazon should know that but outsourcing you customer service has obviously made Amazon a different retailer and to big to care.