Regina Turner-AT&T-1695785307

I went to an at and t store and a customer service rep Chad came to greet me. He was about21 had brown hair and glasses about5 ft6 inches tall. I told him I bought my iPhone in April and ever since have had trouble with the tone going off when I touch a number such as entering a passcode at times but the phone doesn’t actually enter the number it only makes the tone. He asked me to demonstrate it but it worked. He blamed reception but we have an at and t tower in our front yard. Then he said I was probably doing something wrong and just walked away not offering any suggestions , diagnostics nothing. If he gets away with offending 61 year old ladies f or no reason and brushing them off he did a pretty good job of it. I would call what he offered customer disservice. Name was Chad.