Rebecka Gill-Samsung-1701367795

I bought a Samsung TV around 2 months ago. The stand was weak and the tv fell forward and broke the screen. I called them the same day and sent pictures. The first person I spoke to said it would be taken care of and that I wouldn't have to worry or pay any fees. Then the next person from Samsung called me a day or two later I can't remember and said the same thing. Then a third person called and said it wouldn't be covered on top of the face she was rude. This has been a nightmare. I have sent pictures to everyone who asked and 2 people said. Then I get a rude lady saying otherwise. Even though I told her they all got pictures and they could look up the call log. I was lied to and I'm highly upset this is been a huge stressor for me. I have been told they would come out on certain days they didn't then I get told lie after lie. My ticket number is 4173516522. It's bad enough I have actual health issues and dealing with this nonstop stress has not helped. My issue is it was their product that had issues and it was 2 of their workers that said it would be taken care of after I texted them the pictures. I also reported it to BBB but they are limited