Rebecca K Hass-T-Mobile-1698784642

We went to change services and it was a cluster. First they had us disconnect our phones before being able to provide us with new ones. We had to wait for them to go get our phones and then had issues because of me not being able to remember my password it is do old, my bad. Then instead of doing a cable to cable transfer she told me I had to wait 6 hours to receive and reset from google. I went back and asked for a cable to cable transfer and the gal didn't know she could do it that way. I use my phone for work and needed it. When I returned to the store I fell over their curb, injuring myself and when I said something not one of the employees asked if I was ok. I will not return due to lack of customer service.