Pradeep-Macy's-1713046410

Hello, I am writing to file a formal complaint regarding an appalling experience I had at the Macy's location in Pleasanton Stoneridge mall on 4/13/2024 - Sunday. The behavior of the store manager, Abdul, was exceptionally unprofessional and left me feeling humiliated and disrespected as a customer. The issue arose when I brought in a shirt I had purchased approximately two years ago from Macy's. While I had discovered the store security tag was still attached some time ago, I had postponed addressing it as it was around the time of my wedding. It got my attention recently as we were renovating our closet space. Being a long-time Macy's customer, I expected a helpful resolution to this simple problem. Unfortunately, Abdul immediately dismissed my situation with a rude and unhelpful attitude. He refused to explore any options to assist me, including searching my purchase history. He further implied fault on my part, arguing that I should have brought the shirt back sooner to remove the tag. At no point did he acknowledge the store's responsibility for the unremoved tag or attempt to understand how it rendered an expensive item completely unusable. My wife tried to reason with him calmly, explaining that the shirt was expensive and would remain unused due to the tag. His response was, "We can argue all day but nothing is going to change," and then he patronizingly walked away in the middle of our conversation. It's important to note that we were not argumentative in our tone or words – we were simply customers seeking help and resolution. This situation was further exacerbated downstairs when, hoping to preempt a potentially embarrassing scene at the exit alarms. We approached a store lady and explained our situation to avoid the alarm and unfortunately she had to call for a store manager to assist, and to our disappointment, it was Abdul again. Abdul was visibly irritated that we had sought help, and shouted at the staff member, "I already told them to leave and we can't do anything!" His outburst was clearly directed towards us. Abdul's conduct demonstrates a complete lack of customer service skills. I am deeply disappointed by this treatment and believe it reflects poorly on Macy's as a whole. No customer should be subjected to such disregard and disrespect. I would sincerely appreciate it if Macy's would look into this matter and take appropriate action. While I understand the issue with the shirt may not be resolvable, Abdul's conduct cannot be excused. I hope Macy's will prioritize customer experience and professionalism. Thank you for your attention to my complaint. Sincerely, Pradeep Krishnan pradeeprk24@gmail.com