Philip Armstrong-Qatar Airways-1696250188

Flew QR0274/26 September 2023 from Amsterdam to Doha en route to Cape Town QR1369/27 September 2023. Checked in 3 bags. 2 arrived in CPT but not the 3rd. Missing bag report was lodged with details of contents, pics of identical bag, copies of boarding passes and luggage tags, etc. Since then it has been a nightmare with contradictory reports coming from their WhatsApp customer line and the baggage handlers in CPT. Received the report acknowledging the missing bag and that it was being traced. Claim reference CPT3420730. After numerous enquiries with the local handlers and the WhatsApp line, with the help of someone in Qatar, was told the bag had been found and would be sent to CPT. Finally on 28 September after soem 48 hours of chasing whoever I could find, as most of it is electronic so hard to find a human, was told bag would be loaded on QR0274 for Doha/29 September and QR1369/30 September to Cape Town. According to handlers in CPT nothing was received but they never thought to let me know until I enquired. Then there was a lot of to'ing and fro'ing with aid of my contact in Doha to establish what was happening with Doha and CPT contradicting each other. Then I was assured by Qatar in Doha that my bag indeed was placed on the flights mentioned with rush tag XH128306 and that it must be in CPT. They told me they had sent detailed messages to their office in CPT and to the handlers in CPT to assist location. NOTHING, NADA!!! Each one is pointing the finger at the other. Someone is lying. Been difficult to get responses except when I call or send an urgent email for clarification. Nearly one week later we are still at an impasse. Shocking and disappointing as had always been a faithful supporter of Qatar Airways, but there you have it.