Oksana Cruz-AT&T-1697326073

Switched to ATT for internet services. Received the installation kit. Couldn’t connect it and contacted agent through chat for help. She didn’t help and offered to send a technician right away. I agreed. However, I was NOT aware that it will cost 99$ added to my bill. I saw it on my bill. In our chat there is not mentioned anywhere about charge. This is very frustrating that ATT starts business with their new customers from lies! Customers don’t have to pay for incompetence of your workers! Very very frustrated. I will stay with ATT only because I will leave the area soon (active duty). However, at my new location I will get back to Spectrum. Maybe they charge more but they have never hide any extra charges from me!