Nontando Mzayifani-Booking.com-1700811220

On check in airline told me my route was wrong I couldn’t check in, they couldn’t cancel as it was booked through third party booking.com and we couldn’t get hold of anyone to cancel the flight four hours before the flight, even after it left only after three days we got response on email with correct number to call. Finally talking to partner who told me I couldn’t cancel my ticket or route but can change dates with penalties. Penalty of 55% of ticket fare already paid. I didn’t have I thought to call three day later with it and found myself cheaper flight provided the information to partner but now penalties were 70% of the amount paid already and was told it will keep increasing. They refused to book me the date when I asked them to do I can be sure it’s booked while I go get enough money to cover these penalties. I feel robbed because I can’t cancel and I can’t afford to pay penalty which is 70% on top of that the new ticket fare difference. I’m not sure how are you still operating with this kind of crookedness! I’m a student now stuck unable to travel to school because someone decided they would rob a client keep them from canceling or changing flights by holding them hostage asking for more money each day I call.