noah reilly-La-Z-Boy-1695154963

Bought a chair in 2020 less then 3 years later they no longer carry the fabric therefore they will not repair and or let me order a new backing to my recliner. I will pay for it I dont care about the warranty at this point and I was still told no. I dont care if it matches too. I was told they can only repair or replace with the same fabrics because in their system numbers have to match. My chair broke due to a cross threaded bolt at the backet site. It cracked the wood and eventually broke literally months after the labor warranty ended. 250$ to fix it but no fabric to match means im out 700$ plus for a chair less then 3 years old Very rude and unfriendly customer services reps long wait times on hold and still no resolution. Lazy boy has gone down hill Dont buy lazy boy they are not a reputable company and more. Seriously they just lost a sale of a chair back and a 3rd generation lazy boy purchaser. I will post on every social media platform i have of my absolutely terrible experience. Zero stars should be the rating not 1