Nicholas Davies -Qatar Airways-1699103030

When paying for lounge upgrade on their Web page ,I received up grade on flight which Doha to Jeddah is merely premium economy standard ....they won't budge I have explained that due to same issue in January this year , I most certainly knew I didn't want up graded to premium economy , I wanted lounge access which is what I paid for .AI Brenda is now their line of defence ,she is incapable of looking at the evidence with screen shots ,only able to comment on whats written so confirming Brenda is AI agent of Qatar