Nancy Rodriguez-AT&T-1699915829

This is a periodic problem: Since 11/10 through today 11/13 (ongoing) unable to make or receive phone calls or use 5G...was told many different scenarios...yes, towers "degraded" fix will be JANUARY 2024...Fix will be 4PM...I am unable to get the same answer and asked about bill credit I get many different scenarios....unacceptable and I will wait but have been with this Company for 25 years...ALSO: the issue is an issue as the phone is just fine in different environments....can you offer any solutions as this happens periodically and it is a problem,