Nancy Bass-Mercedes Benz-1696288971

I complained about the intermittent failure of my backup camera in June of 2022. The service advisor saw the problem but the service department could not identify the problem. It was only after the car was out of warranty that the service department finally found the defective part (backup camera motor) and replace it costing me more than $600. If the defect was replaced when I originally complained about it, the repair would have been covered under the factory warranty. I have documentary evidence that the camera was not working as designed while under warranty, however the dealership refused to repair it under the warranty.