NA-7-Eleven-1704165140

I have encountered a 2nd bad experience today at your Jurong East St 21 outlet also by a female Indian staff. It happened today 1st January 2024 at around 630pm to 640pm. I came in the store to ask for a set of cutlery. At first, she seems lost and ask me to find a Chinese uncle staff for it. When the uncle approached me I pointed to the cutlery section and ask if there's any more cutlery as I only need 1 set. The female Indian staff stop the uncle when he wanted to help and talk to me in a very bad tone in a presence of other customer as if that I couldn't afford to buy a cutlery and said that they couldn't just give out the cutlery. I was truly upset of how she handle the situation and I went off. She can simply apologise and ask me to purchase and I would do so. Having that kind of treatment in your store, I was truly disturbed by it and decided to go back to store and purchase the whole set of cutlery. Upon reaching the cashier, I saw the Indian female staff and I advice her by saying she can spoke to me nicely as I could afford a cutlery you don't have to put it as if I can't afford one. I was ashamed infront of customer and she shouldn't do that in the first place. To my surprised, she answered me back in a very rude manner and start cutting all my conversation. It was a saddening situation. The Chinese uncle came and ask me very nicely and I try explaining to him and this Indian staff lady came out from the cashier and stand infront of me and Uncle. She keep cutting my conversation again and again. Honestly, What do you expect from a customer that was being ashamed infront of other customer? Is your staff not well trained enough? She even say out a remarks that she don't mind that I make a complaint and she didn't want to have a customer like me. When I ask her name, she responded "I don't want to give you my name, I don't like customer like you". I am a regular customer in your store and this really upsets me. I'm also aware that there's been a lot of complaints from other platforms about Indian staff behaving rudely to customers and it is so unacceptable. I'm looking forward for your response in this matter. I took this as a very serious matter and I have encounter a bad service before in this shop and I want the company to take a serious action on this staff.