Musavir Pasha-Volkswagen-1696319273

Dear Volkswagen Customer Service, I hope this message finds you well. I am writing to express my deep dissatisfaction and frustration regarding my experience with Volkswagen's services and the unfulfilled promises made during my purchase of a Volkswagen Tiguan 1.4 TSI Highline from Wearnes Automotive Sdn. Bhd. in Kuala Lumpur, Malaysia, on February 17, 2019. Firstly, I would like to commend Wearnes Automotive Sdn. Bhd. for their exceptional sales and after-sales services; however, they have since closed their operations, leaving me with no avenue for assistance from the dealer. My troubles began when I visited the Volkswagen Glenmarie (F.A. Wagen) service center for my third maintenance. After the usual service, I requested wheel alignment and air conditioning service. I paid for these services and left the center. However, while driving home, I realized that the wheel alignment issue remained unresolved, and the car's air conditioning was not cooling at the lowest temperature. I returned the car the following day for the wheel alignment and air conditioning service, as these were the services I had paid for. Upon their request, I revisited the Volkswagen Glenmarie (F.A. Wagen) service center, where the wheel alignment and air conditioning were addressed. However, on my way home from Volkswagen Glenmarie (F.A. Wagen), I encountered yet another issue. The Park Assist system had failed, and I suspect that it may have been inadvertently affected during the wheel alignment process. As a result, I had to visit the Volkswagen Glenmarie (F.A. Wagen) service center for the fourth time to address the Park Assist issue, which was resolved a day later. What compounded my frustration was the lack of courtesy and understanding from the Volkswagen Glenmarie (F.A. Wagen) service team throughout these multiple visits. Despite the inconvenience and burden of making these trips due to their errors, they refused to arrange for the return of my car to my location, which is a 40-kilometer round trip from the service center. Furthermore, during these interactions, I had a disturbing encounter with Mr. Sundara, who exhibited rude behavior and a complete lack of apology, despite the service center's repeated mistakes. Additionally, the promise of five free services/maintenance, made during the purchase and visible in the VM Cares mobile app's vouchers section, has not been honored. Furthermore, the latest app update removed these vouchers altogether. Despite my efforts to address this matter with various Volkswagen service centers and customer service representatives, I have received no resolution. My request to Volkswagen Malaysia is twofold: Compensation for the considerable inconvenience and trouble I have endured due to the Volkswagen Glenmarie (F.A. Wagen) service center's actions as outlined above. Honoring the original commitment of five free services/maintenance, which was part of the purchase agreement. I understand that the VM Cares mobile app's upgrade and the closure of Wearnes Automotive Sdn. Bhd. may complicate this matter. However, I would like to draw your attention to a forum post (https://forum.lowyat.net/topic/4877557/+20) dated December 13, 2019, which confirms that Volkswagen was indeed offering five free services/maintenance during that time. This post aligns with my recollection and should serve as evidence of the initial agreement. I kindly request your immediate attention to this matter and a swift resolution. I have been a loyal Volkswagen customer and trusted the brand's integrity. I hope this issue can be resolved promptly to restore my faith in Volkswagen's commitment to its customers. Thank you for your understanding, and I look forward to your response. My vehicle number is VCX 7863 Thank you for your understanding, and I look forward to your response. Sincerely, Musavir Pasha +60126786323