Mohammad Yahia Ali-Qatar Airways-1698817182

Subject: Urgent Complaint Regarding Denied Travel Dear Qatar Airways Customer Service, I am writing to express my frustration regarding an incident that occurred during my recent attempt to travel with Qatar Airways. On November 1st, I had a confirmed reservation for flight (Flight Number) departing from Hamad International Airport to Cairo, Egypt, and I had applied for and received an e-visa for Egypt well in advance, which was valid for six months from the date of issue. However, upon arriving at the check-in desk, I was informed by your staff that the Egyptian government had changed its visa policy and would only allow travelers with sticker visas on their passports. I would like to emphasize that my e-visa was issued in full compliance with the requirements and regulations set by the Egyptian government and Qatar Airways. I took all necessary steps and made preparations for my trip based on the information available to me at the time of application. There was no communication from Qatar Airways regarding any changes in visa policies for Egypt. The denial of my travel was not only extremely inconvenient but also financially burdensome, as it resulted in a considerable loss. Moreover, it caused me great distress and inconvenience, and I had to alter my travel plans, incurring additional expenses in the process, in addition to the problems I faced with taking a leave from work. I kindly request Qatar Airways to investigate this matter and take appropriate actions as it is essential for the airline to communicate any changes in visa policies promptly to its customers. I trust that Qatar Airways will take this matter seriously and respond promptly with a resolution to address my concerns. I would appreciate a formal response and resolution to this issue as soon as possible. Thank you for your attention to this matter, and I look forward to your prompt response. Sincerely, Mohammed Ali