MOHAMED IHAB TALAAT-Volkswagen-1695512172

A very disappointing experience at Teddy VW of the Bronx, at 3743 Boston Rd, Bronx, NY 10466. I listed my Tesla which is in a great condition with zero operational issues on KBB. I was contacted By Teddy VW over phone and email, after providing all the car details, photos and accident history they provided me over email on 9/5 an offer with a clear amount, even indicating they may pay more if the car is good after inspection. I called them on 9/22 and confirmed over the phone that the offer amount is still good so I'm not wasting their or my time. Arrived on time, super friendly sales rep, the car checked out pristine. Unfortunately, my doubts were true, they ignored any offer they gave me over email, and the purchasing manager provided me with a price which was 20% less that was they promised! The excuse was that there was a communication mistake on their part, and that Tesla reduced their MSRP in the last 3 weeks (which of course didn't happen as it's public info). It was an Uber waste of time that ruined my weekend morning, and negatively impacts the reputation of VW and KBB network of dealers. I headed straight off to Carmax.com which provided a lower number earlier vs the number which VW initially promised, but a higher number vs what VS actually promised when I arrived, and honored their deal. Beware of their bait emails and sleezy purchasing tactics to get you in the door at VW. To VW, you're an incredibly reputable brand, please raise the bar on your dealership network, they are the face of VW and reflect it's reputation.