Migdalia Gonzalez-Hyundai-1710857458

November 29, 2023 To whom this may concern, I am writing to complain about the inadequate and unsatisfactory service I received from the Temecula Hyundai service department on several occasions. The last one crossed the line and is a cause of concern. On June 22, 2023, I dropped off my 2023 Hyundai Palisade at the service center for inspection and routine maintenance (first oil change). Upon receiving the keys to my car I begging to walk towards it when I notice a black scuff starting mid driver door ending towards the end of the back passenger door. I immediately brought it to the attention of the employee walking with me and they instantly begin to apologize. As they go back to the garage to figure out what happened I stay behind and continue to inspect my vehicle. I then noticed engine oil/grease around the vehicles exterior, on my steering wheel, and on the white interior lining. As I continue to inspect, I also notice the grill is scratched. Ultimately, they agree to replace the grill and detail the vehicle. I made an appointment for the detail and was told I’d receive a call when the grill came in. A week passed and no call. I called for an update and was told the part had arrived a few days ago, yet no one called. I bring my vehicle in for the detail, to get the grill replaced and for the driver wiper recall on July 20, 2023, was told the palisade would be ready in the afternoon and that I’ll receive a call for pick up. Afternoon came and went and no call! I called the dealership and asked for the gentleman that was to be working on the vehicle and was told he had gone home for the day. I explained my situation and asked if the palisade was ready which they said they didn’t know and that everyone in the service department was gone, that I could keep the loaner they provided until the next day. The next day came and still no call until I reached out and was told my car was still not ready. Shortly after hanging up they called back saying they somehow missed the paperwork and that it was actually ready for pick up. When I go for my vehicle, once again I’m hit with issues and more disappointment. My new car has dints on it, the license plate is completely bent and there’s a new scratch on the grill they had just installed. On top of all of this, there were also other issues with my daughters car that had been dropped of for a paint recall; overspray all over new headlights we installed and dripping paint. When I spoke with the manager he was apologetic and asked that I bring the car back to get the dints repaired; at this point I had lost all faith in them and declined his offer. After all of this I decided to get my vehicle serviced at a different location. On November 16, 2023, I dropped my vehicle off for the electric oil pump recall where they also suggested to address the windshield wiper. I told them that had been taken care of at the Temecula dealership but they proceeded to show me that while they logged the work in the system, the job was never completed; my palisade still has the old wiper part that was to be replaced. I wonder if this is standard practice at the Temecula shop? That’s extremely concerning as it poses a safety risk to drivers if recalls aren’t being properly addressed. I find what happened to be unacceptable at all scales and request from you to address this issue the best way possible. This has caused me my time, money, and lots of frustration, and let’s not mention worry now that I’m aware that they aren’t addressing safety recalls. I hope that you will be able to find a satisfactory solution very fast. I will also be filing a complaint with the BBB and plan to follow up with a phone call. Respectfully, Migdalia Gonzalez