Michal Ginzburg-GE Appliances-1709239643

we bought a new fridge and it stopped cooling like 4m into getting it, so we called GE and it took a week for the technician to come, he comes and says he needs to replace parts so he ordered the parts which took 2 weeks to arrive, then we had to wait another week for a technician to come to fix it… well the technician came today and told us that the parts that the first technician ordered aren’t what is needed and so he ordered another part which will take another week to get here and then once it gets here we will need to wait until they have availability to come and fix it… then he says that even if he fixes with the new part it might still not work! So I am trying to talk to someone at the company for them to just send us a new fridge since they sold us an obviously faulty fridge since it broke 4m in and they are refusing to send us a new fridge and keep saying that they need to attempt to fix this before they can order a new fridge and we just need to wait without a working fridge!! We bought a new fridge and there shouldn’t be any issues with it! Like it’s mind boggling! And there is no one to talk to! I ask to be transferred to a supervisor and they say they are the supervisor so I ask to speak to someone higher and they give me this bs excuse saying there is no one there (like seriously!!?) and then she put in a request for a supervisor to call me back which might be tomorrow or maybe the next day they don’t know and all this time we are without a working fridge!! I have young children and I can’t feed them because we have no fridge! And they just give me the run around every time I try and talk to someone they want us to just wait but we waited almost a whole month and still the fridge which shouldn’t even be broken to begin with is not working!