Michael Sherman-Raymour & Flanigan-1707570979

Hi I purchased a sleeper love seat and mattress on 04/13/2023…items purchased at the Watching NJ 07069… Since that time many issues have come up with the quality of the goods…I called the store spoke with the salesman we used (Stuart Wald) and gave him the info…the material on the sleeper and love seat was pilling and made the items undesirable…the bedding was not put together properly…. as it turns out the complaint was not registered correctly…..a service rep was sent here and was rude and very uncooperative…..all he wanted to do was leave….never bothered to review why he was here….a very poor experience and left a bad taste… Customer Service is your bread and butter and this was not very good… I spoke to a rep and expedited the issue and have yet to hear from anyone…. I worked at a major East coast bank and was in charge of Customer Service so I have an idea how this works… Please advise… Regards Michael Sherman 21 Pizzullo Rd 08690